Intelligent dispatching telephone office integrated system and use method

Abstract

The invention provides an intelligent dispatching telephone and office integrated system and a use method, and belongs to the technical field of power dispatching. The system comprises a dispatching server, a first dispatching telephone and a first office terminal which are arranged at a dispatching end, and a second dispatching telephone and a camera which are arranged at a plant station end; the camera collects face features when the operator on duty uses the first dispatching telephone; the scheduling server carries out on-duty qualification verification and personnel matching according to the face features, notifies a first scheduling telephone, collects voice information after the first scheduling telephone is connected, converts the voice information into text content, and notifies a first office terminal to display the text content; and when the first dispatching telephone rings, broadcasting the on-duty qualification verification result and personnel information of the operator on duty through voice, and after the first dispatching telephone is connected, acquiring voice information and sending the voice information to the dispatching server while playing voice. According to the invention, the face recognition ensures that qualified personnel make dispatching calls, the safety is improved, and the dispatching record generation efficiency is improved through voice recognition of the dispatching content.

Description

Technical Field

[0001] The present invention belongs to the technical field of electric power dispatching, and in particular relates to an intelligent dispatching telephone office integrated system and a use method thereof. Background Art

[0002] Power dispatching is an effective management method to ensure the safe and stable operation of the power grid, reliable external power supply, and orderly progress of various power production work. The specific work content of power dispatching is to judge the safety and economic operation status of the power grid based on the data information fed back by various information collection equipment or the information provided by the monitoring personnel, combined with the actual operation parameters of the power grid, such as voltage, current, frequency, load, etc., comprehensively consider the development of various production work, issue operation instructions through telephone or automatic system, and command on-site operators or automatic control systems to make adjustments, such as adjusting the output of generators, adjusting load distribution, switching capacitors, reactors, etc., so as to ensure the continuous safe and stable operation of the power grid. Among them, the records made by the dispatcher during the dispatching work are called dispatching records, including detailed information of the dispatching task, dispatching time, dispatching results, etc. The main function of the dispatching record is to record the process and results of the dispatching work to facilitate subsequent query and analysis.

[0003] To ensure the safe operation of the power grid, the power grid stipulates that power plants, substations, and user stations need to be equipped with dedicated telephones, and important user stations should also be equipped with dispatch direct telephones. The dispatch duty personnel of the control agencies at all levels, the substation operation and maintenance personnel, and the index personnel of power plants and user power stations need to undergo professional dispatch training before taking up their posts, and can only send dispatch commands after passing the assessment. However, the existing dial-up dispatch telephone does not restrict the dialers, and it cannot be guaranteed that the dialers are qualified to take up their posts.

[0004] On the other hand, the dispatcher needs to receive a huge amount of information, and various types of information need to be recorded in detail in the dispatch record. The recording process is labor-intensive, and if there is a problem, it is necessary to make another phone call to verify, which increases the dispatcher's workload and reduces work efficiency.

[0005] This is the deficiency of the prior art. Therefore, in view of the above-mentioned defects in the prior art, it is very necessary to provide an integrated intelligent dispatch telephone office system and a method of use. Summary of the invention

[0006] The prior art requires professional qualifications to send dispatch commands, but the qualifications of personnel cannot be guaranteed when using the dispatch phone, and the dispatch records of the dispatcher need to involve various types of information, which results in a large workload and low efficiency. The present invention provides an intelligent dispatch phone office integrated system and a method of use to solve the above technical problems.

[0007] In a first aspect, the present invention provides an intelligent dispatch telephone and office integrated system, including a dispatch server; the dispatch server is connected to a second dispatch telephone, a first dispatch telephone, a first office terminal, and a camera; the first dispatch telephone and the first office terminal are arranged at a dispatch end, and the second dispatch telephone and the camera are arranged at a plant station end;

[0008] A camera for collecting facial features when the on-duty personnel use the second dispatch phone;

[0009] The dispatch server is used to verify the job qualifications and match personnel according to the facial features of the on-duty personnel, and notify the first dispatch telephone of the job qualification verification result and personnel information, and after the first dispatch telephone is connected, receive the voice information collected by the first dispatch telephone, and convert the voice information into text content;

[0010] The first dispatch telephone is used to broadcast the qualification verification results and personnel information of the on-duty personnel by voice when it rings, and to collect voice information and send it to the dispatch server while playing the voice after the call is connected;

[0011] The first office terminal is used to display the text content converted by the scheduling server.

[0012] Furthermore, the scheduling server is also connected to a second office terminal;

[0013] The second office terminal is set up at the plant station end;

[0014] The dispatch server is also used to receive instructions from the dispatcher, open the recording permission for the camera, and cooperate with the camera and the second office terminal to collect information to generate the face information database of the on-duty personnel;

[0015] The camera is also used to collect facial features of the on-duty personnel when the entry authority is open;

[0016] The second office terminal is also used to cooperate with the camera to input the on-duty personnel's qualification certificate, name and the factory or station to which they belong when the camera input permission is opened.

[0017] Furthermore, the dispatch server is also used to generate a dispatch record after the text content converted from the voice information is confirmed by the dispatcher;

[0018] The first dispatch telephone is also used to receive the dispatcher's request, convert the dispatch record into voice information, and replay it.

[0019] Furthermore, the first office terminal is also used to interact with the dispatcher, remind the dispatcher whether the text content needs to be modified, and when modification is required, receive the dispatcher's input and save the dispatcher's modified input to the dispatch server.

[0020] Furthermore, the scheduling server is also provided with a data processing module and an offline acoustic language model;

[0021] The data processing module pre-processes the voice signal collected by the first dispatching phone call and extracts the acoustic features; the offline acoustic language model outputs the recognition result as the text content according to the acoustic features.

[0022] Furthermore, the speech signal as the electric power professional terminology is used as a feature vector to train the offline acoustic language model in advance.

[0023] In a second aspect, the present invention provides a method for using an intelligent dispatch telephone office integrated system, comprising the following steps:

[0024] S1. When the plant station duty personnel calls the first dispatch phone through the second dispatch phone, the camera collects the facial features and provides them to the dispatch server;

[0025] S2. The dispatch server compares the collected facial features with the face information database of the on-duty personnel, and reports the comparison results to the dispatcher through the first dispatch phone;

[0026] If there is facial information that matches the comparison, go to step S4;

[0027] If there is no matching face information, go to step S3;

[0028] S3. The dispatcher answers the first dispatch call and confirms whether to call again based on the urgency of the voice message, and ends;

[0029] S4. After the dispatch service personnel answers the first dispatch call, the dispatch server collects the voice information of the first dispatch call and converts the voice information into text content and displays it on the first office terminal.

[0030] Furthermore, before step S1, the following steps are also included:

[0031] S101. Determine whether it is necessary to enter a new duty officer with job qualifications;

[0032] If yes, go to step S102;

[0033] If not, proceed to step S1;

[0034] S102. Notify the dispatcher to open the recording permission for the camera;

[0035] S103. Determine whether the camera recording permission is open;

[0036] If yes, go to step S104;

[0037] If not, wait for the set time period and return to step S103;

[0038] S104. Collect facial features through the camera at the plant and station end, and collect the job qualification certificate, name and plant and station information collected by the second office terminal and save them into the face information database of the on-duty personnel.

[0039] Furthermore, the specific steps of step S2 are as follows:

[0040] S21. The dispatch server compares the collected facial features with the on-duty personnel information;

[0041] If there is facial information that matches the comparison, go to step S22;

[0042] If there is no matching face information, go to step S23;

[0043] S22. When the second dispatch phone rings, broadcast the personnel name and plant station information to the dispatcher, and enter step S4; S23. When the second dispatch phone rings, broadcast the no recognition mode to the dispatcher, reminding the dispatcher that the current on-duty personnel are not qualified to work.

[0044] Furthermore, the specific steps of step S3 are as follows:

[0045] S31. After the dispatcher answers the first dispatch call, he obtains the voice information and identifies whether the urgency level of the voice information is the highest level;

[0046] If yes, go to step S32;

[0047] If not, proceed to step S33;

[0048] S32. The dispatcher records the voice message and ends;

[0049] S33. The dispatcher requests to replace the qualified staff on duty to re-dial the second dispatch call, and the end; the specific steps of step S4 are as follows:

[0050] S41. After the dispatcher answers the first dispatch call, the voice information is obtained, and the dispatch server collects the voice information and converts the voice information into text content for display on the first office terminal;

[0051] S42. The first office terminal prompts the dispatcher whether the text content needs to be modified;

[0052] If yes, go to step S43;

[0053] If not, proceed to step S44;

[0054] S43. The second office terminal interacts with the dispatcher and receives the dispatcher's modification of the text content;

[0055] S44. After the second office terminal receives the dispatcher's confirmation, the dispatch server generates a dispatch record with the text content and provides a replay interface.

[0056] The beneficial effects of the present invention are:

[0057] The intelligent dispatch telephone office integrated system and use method provided by the present invention integrate the dispatch telephone, office terminal and camera, realize the intelligent dispatch telephone office integration through the combination of software and hardware, which is convenient and fast; through face recognition, the personnel who use the dispatch telephone are restricted to those who have job qualifications, and non-designated personnel will be alarmed to prevent impersonation and cause security risks; through computer data processing capabilities and voice recognition technology, after the dispatch agency answers the call, the dispatch telephone simultaneously extracts data and text, and displays it on the office terminal. The dispatcher makes a brief modification and saves the generated dispatch record after confirming that it is correct. The recording can also be re-listened at any time to verify the information, thereby improving work efficiency.

[0058] In addition, the invention has a reliable design principle, a simple structure and a very broad application prospect.

[0059] It can be seen that compared with the prior art, the present invention has outstanding substantive features and significant progress, and the beneficial effects of its implementation are also obvious. BRIEF DESCRIPTION OF THE DRAWINGS

[0060] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0061] Figure 1 It is a schematic diagram of the intelligent dispatch telephone office integrated system of the present invention.

[0062] Figure 2 It is a flow chart of an embodiment of a method for using the intelligent dispatch telephone office integrated system of the present invention.

[0063] Figure 3 It is a flow chart of another embodiment of the method for using the intelligent dispatch telephone office integrated system of the present invention. DETAILED DESCRIPTION

[0064] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0065] See also Figure 1 Shown is a specific implementation of an intelligent dispatch telephone office integrated system, including a dispatch server;

[0066] The dispatch server is connected to the second dispatch telephone, the first dispatch telephone, the first office terminal and the camera; the first dispatch telephone and the first office terminal are arranged at the dispatch end, and the second dispatch telephone and the camera are arranged at the plant station end;

[0067] A camera for collecting facial features when the on-duty personnel use the second dispatch phone;

[0068] The dispatch server is used to verify the job qualifications and match personnel according to the facial features of the on-duty personnel, and notify the first dispatch telephone of the job qualification verification result and personnel information, and after the first dispatch telephone is connected, receive the voice information collected by the first dispatch telephone, and convert the voice information into text content;

[0069] The first dispatch telephone is used to broadcast the qualification verification results and personnel information of the on-duty personnel by voice when it rings, and to collect voice information and send it to the dispatch server while playing the voice after the call is connected;

[0070] The first office terminal is used to display the text content converted by the scheduling server.

[0071] In this embodiment, the scheduling server is also connected to a second office terminal;

[0072] The second office terminal is set up at the plant station end;

[0073] The dispatch server is also used to receive instructions from the dispatcher, open the recording permission for the camera, and cooperate with the camera and the second office terminal to collect information to generate the face information database of the on-duty personnel;

[0074] The camera is also used to collect facial features of the on-duty personnel when the entry authority is open;

[0075] The second office terminal is also used to cooperate with the camera to input the duty personnel's qualification certificate, name and factory station when the camera input permission is open;

[0076] The dispatch server is further used to generate a dispatch record after the text content converted from the voice information is confirmed by the dispatcher; the first dispatch telephone is further used to receive the dispatcher's request, convert the dispatch record into voice information, and replay it;

[0077] The first office terminal is also used to interact with the dispatcher, remind the dispatcher whether the text content needs to be modified, and when modification is required, receive the dispatcher's input and save the dispatcher's modified input to the dispatch server;

[0078] The dispatch server also has a data processing module and an offline acoustic language model;

[0079] The data processing module pre-processes the voice signal collected by the first dispatching phone call and extracts acoustic features; the offline acoustic language model outputs the recognition result as the text content according to the acoustic features;

[0080] The offline acoustic language model is trained in advance using speech signals of electric power professional terms as feature vectors.

[0081] The following is an embodiment of a method for using the intelligent dispatch telephone-office integrated system provided in an embodiment of the present disclosure. This method and the system for using the intelligent dispatch telephone-office integrated system of the above-mentioned embodiments belong to the same inventive concept. For details not fully described in the embodiment of the method for using the intelligent dispatch telephone-office integrated system, reference can be made to the embodiment of the system for using the above-mentioned intelligent dispatch telephone-office integrated system.

[0082] like Figure 2 As shown, the method comprises the following steps:

[0083] S1. When the plant station duty personnel calls the first dispatch phone through the second dispatch phone, the camera collects the facial features and provides them to the dispatch server;

[0084] S2. The dispatch server compares the collected facial features with the face information database of the on-duty personnel, and reports the comparison results to the dispatcher through the first dispatch phone;

[0085] If there is facial information that matches the comparison, go to step S4;

[0086] If there is no matching face information, go to step S3;

[0087] S3. The dispatcher answers the first dispatch call and confirms whether to call again based on the urgency of the voice message, and ends;

[0088] S4. After the dispatch service personnel answers the first dispatch call, the dispatch server collects the voice information of the first dispatch call and converts the voice information into text content and displays it on the first office terminal.

[0089] In this embodiment, Figure 3 As shown, before step S1, the following steps are also included:

[0090] S101. Determine whether it is necessary to enter a new duty officer with job qualifications;

[0091] If yes, go to step S102;

[0092] If not, proceed to step S1;

[0093] S102. Notify the dispatcher to open the recording permission for the camera;

[0094] S103. Determine whether the camera recording permission is open;

[0095] If yes, go to step S104;

[0096] If not, wait for the set time period and return to step S103;

[0097] S104. Collect facial features through the camera at the plant and station end, and collect the qualification certificate, name and plant and station information collected by the second office terminal and save them to the face information database of the on-duty personnel;

[0098] The specific steps of step S2 are as follows:

[0099] S21. The dispatch server compares the collected facial features with the on-duty personnel information;

[0100] If there is facial information that matches the comparison, go to step S22;

[0101] If there is no matching face information, go to step S23;

[0102] S22. When the second dispatch phone rings, the dispatcher is informed of the name of the personnel and the plant station information, and the process proceeds to step S4; S23. When the second dispatch phone rings, the dispatcher is informed of the no recognition mode, reminding the dispatcher that the current on-duty personnel are not qualified to work;

[0103] The specific steps of step S3 are as follows:

[0104] S31. After the dispatcher answers the first dispatch call, he obtains the voice information and identifies whether the urgency level of the voice information is the highest level;

[0105] If yes, go to step S32;

[0106] If not, proceed to step S33;

[0107] S32. The dispatcher records the voice message and ends;

[0108] S33. The dispatcher requests to replace the qualified staff on duty to re-dial the second dispatch call, and the end; the specific steps of step S4 are as follows:

[0109] S41. After the dispatcher answers the first dispatch call, the voice information is obtained, and the dispatch server collects the voice information and converts the voice information into text content for display on the first office terminal;

[0110] S42. The first office terminal prompts the dispatcher whether the text content needs to be modified;

[0111] If yes, go to step S43;

[0112] If not, proceed to step S44;

[0113] S43. The second office terminal interacts with the dispatcher and receives the dispatcher's modification of the text content;

[0114] S44. After the second office terminal receives the dispatcher's confirmation, the dispatch server generates a dispatch record with the text content and provides a replay interface.

[0115] It should be understood that the order of execution of the steps in the above embodiment does not mean that the execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiment of the present invention.

[0116] Although the present invention has been described in detail with reference to the accompanying drawings and in combination with the preferred embodiments, the present invention is not limited thereto. Without departing from the spirit and essence of the present invention, a person of ordinary skill in the art may make various equivalent modifications or substitutions to the embodiments of the present invention, and these modifications or substitutions shall be within the scope of the present invention. Any person of ordinary skill in the art may easily think of changes or substitutions within the technical scope disclosed by the present invention, and these shall be within the scope of protection of the present invention.

Claims

1. An intelligent dispatch telephone office integrated system, characterized in that: Including a dispatch server; The dispatch server is connected to the second dispatch telephone, the first dispatch telephone, the first office terminal and the camera; The first dispatch telephone and the first office terminal are set at the dispatch end, and the second dispatch telephone and the camera are set at the plant station end; A camera for collecting facial features when the on-duty personnel use the second dispatch phone; The dispatch server is used to verify the job qualifications and match personnel according to the facial features of the on-duty personnel, and notify the first dispatch telephone of the job qualification verification result and personnel information, and after the first dispatch telephone is connected, receive the voice information collected by the first dispatch telephone, and convert the voice information into text content; The first dispatch telephone is used to broadcast the qualification verification results and personnel information of the on-duty personnel by voice when it rings, and to collect voice information and send it to the dispatch server while playing the voice after the call is connected; The first office terminal is used to display the text content converted by the scheduling server.

2. The intelligent dispatch telephone office integrated system according to claim 1, characterized in that: The dispatch server is also connected to a second office terminal; The second office terminal is set up at the plant station end; The dispatch server is also used to receive instructions from the dispatcher, open the recording permission for the camera, and cooperate with the camera and the second office terminal to collect information to generate the face information database of the on-duty personnel; The camera is also used to collect facial features of the on-duty personnel when the entry authority is open; The second office terminal is also used to cooperate with the camera to input the on-duty personnel's qualification certificate, name and the factory or station to which they belong when the camera input permission is opened.

3. The intelligent dispatch telephone office integrated system as claimed in claim 2, characterized in that: The dispatch server is also used to generate a dispatch record after the text content converted from the voice information is confirmed by the dispatcher; The first dispatch telephone is also used to receive the dispatcher's request, convert the dispatch record into voice information, and replay it.

4. The intelligent dispatch telephone office integrated system as claimed in claim 3, characterized in that: The first office terminal is also used to interact with the dispatcher, remind the dispatcher whether the text content needs to be modified, and when modification is required, receive the dispatcher's input and save the dispatcher's modified input to the dispatch server.

5. The intelligent dispatch telephone office integrated system according to claim 1, characterized in that: The dispatch server also has a data processing module and an offline acoustic language model; The data processing module pre-processes the voice signal collected by the first dispatching phone call and extracts acoustic features; The offline acoustic language model outputs the recognition result as the text content according to the acoustic features.

6. The intelligent dispatch telephone office integrated system as claimed in claim 5, characterized in that: The offline acoustic language model is trained in advance using speech signals of electric power professional terms as feature vectors.

7. A method for using an intelligent dispatch telephone office integrated system, characterized in that: The steps include: S1. When the plant station duty personnel calls the first dispatch phone through the second dispatch phone, the camera collects the facial features and provides them to the dispatch server; S2. The dispatch server compares the collected facial features with the face information database of the on-duty personnel, and reports the comparison results to the dispatcher through the first dispatch phone; If there is facial information that matches the comparison, go to step S4; If there is no matching face information, go to step S3; S3. The dispatcher answers the first dispatch call and confirms whether to call again based on the urgency of the voice message, and ends; S4. After the dispatch service personnel answers the first dispatch call, the dispatch server collects the voice information of the first dispatch call and converts the voice information into text content and displays it on the first office terminal.

8. The method for using the intelligent dispatch telephone office integrated system according to claim 7, characterized in that: Before step S1, the following steps are also included: S101. Determine whether it is necessary to enter a new duty officer with job qualifications; If yes, go to step S102; If not, go to step S1; S102. Notify the dispatcher to open the recording permission for the camera; S103. Determine whether the camera recording permission is open; If yes, go to step S104; If not, wait for the set time period and return to step S103; S104. Collect facial features through the camera at the plant and station end, and collect the job qualification certificate, name and plant and station information collected by the second office terminal and save them into the face information database of the on-duty personnel.

9. The method for using the intelligent dispatch telephone office integrated system according to claim 7, characterized in that: The specific steps of step S2 are as follows: S21. The dispatch server compares the collected facial features with the on-duty personnel information; If there is facial information that matches the comparison, go to step S22; If there is no matching face information, go to step S23; S22. When the second dispatch phone rings, report the personnel name and plant station information to the dispatcher and proceed to step S4; S23. When the second dispatch phone rings, the dispatcher is informed of the no-recognition mode, reminding the dispatcher that the current on-duty personnel are not qualified to work.

10. The method for using the intelligent dispatch telephone office integrated system according to claim 9, characterized in that: The specific steps of step S3 are as follows: S31. After the dispatcher answers the first dispatch call, the dispatcher obtains the voice information and identifies whether the urgency level of the voice information is the highest level; If yes, go to step S32; If not, proceed to step S33; S32. The dispatcher records the voice message and ends; S33. The dispatcher requests to replace the qualified on-duty personnel to redial the second dispatch call, and the call ends; The specific steps of step S4 are as follows: S41. After the dispatcher answers the first dispatch call, the voice information is obtained, and the dispatch server collects the voice information and converts the voice information into text content for display on the first office terminal; S42. The first office terminal prompts the dispatcher whether the text content needs to be modified; If yes, go to step S43; If not, proceed to step S44; S43. The second office terminal interacts with the dispatcher and receives the dispatcher's modification of the text content; S44. After the second office terminal receives the dispatcher's confirmation, the dispatch server generates a dispatch record with the text content and provides a replay interface.

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