Life service performance guarantee service processing method, electronic device, and program product

Abstract

The invention discloses a life service performance guarantee service processing method, and belongs to the field of computers, and the method comprises the steps: displaying a performance guarantee service prompt on a life service order detail page of a life service application, the performance guarantee service prompt comprises performance guarantee service content, a performance guarantee service effective state, a performance guarantee service claim settlement state and / or a performance guarantee service deadline prompt provided by a performance guarantee service entity for the life service; the life service order detail page also displays a service progress prompt of the life service order, and the service progress prompt comprises an order reservation state prompt, an order execution state prompt or an order service completion state prompt; and when it is detected that the service progress of the life service order is changed, rendering a performance guarantee service prompt corresponding to the changed service progress prompt content on the detail page of the life service order. According to the scheme provided by the invention, the user can conveniently understand the staged service content and the performance problem in the life service, the staged service claim settlement can be initiated or automatically initiated, and the problems of long solving process of the user performance problem, high communication cost and low problem solving efficiency in an O2O life service scene are solved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a processing method, electronic device, and computer program product for life service performance guarantee services. Background Art

[0002] The industry performance issues of online-to-offline O2O life services are prominent. For example, laundry care often encounters problems such as incomplete washing, damaged washing, overtime, and lost washing. Housekeeping services have problems such as incomplete sweeping, overtime / failure to show up / change of appointment, and financial losses. The existing solution is to provide protection content that can be provided in the transaction link transparent transmission in advance. When performance issues arise in the order service process, users need to actively initiate claims, including contacting the merchant or platform customer service, providing evidence materials, and waiting for the merchant and platform to handle.

[0003] At present, all the existing online platforms that provide life services provide the above-mentioned protection solutions. However, compared with the Internet e-commerce scenarios, the fulfillment process of online and offline life service scenarios is longer. For example, the service cycle of laundry may be 7-30 days, and there will be many fulfillment nodes in the middle (clothing delivery, cleaning, return, etc.). There are differences in the corresponding claimable problem items at each time node, and the coupling between the claim process and the fulfillment process will be deeper and more complex. In the existing solutions, the specific or different problems of fulfillment rely on manual communication, which has low processing efficiency and long review and compensation cycle, resulting in poor user claims experience. In addition, the platform has no direct judgment ability in most scenarios of fulfillment problems. The customer complaint solution depends on the feedback communication between the platform and the merchant, and it also consumes a lot of human resources on the platform and the merchant side. Therefore, how to simplify the user's life service fulfillment problem solving process in the special scenario of life services, reduce the communication costs of users, merchants and platforms, and improve the objectivity and efficiency of problem solving has become a technical problem that needs to be solved urgently. Summary of the invention

[0004] The embodiment of the present application provides a method for processing a life service performance guarantee service, which is applicable to a life service application, wherein the life service application is a terminal application that provides online and offline life services to users. The method includes:

[0005] Displaying a performance guarantee service reminder on the life service order details page of the life service application, wherein the life service order is an order generated for a life service with a performance guarantee under contract, wherein the life service with a performance guarantee under contract includes at least one performance guarantee service type pre-marked by the performance guarantee service end, and the performance guarantee service reminder includes the performance guarantee service content provided by the performance guarantee service entity for the life service, the performance guarantee service effective status, the performance guarantee service claim settlement status and / or the performance guarantee service period reminder;

[0006] The life service order details page also displays a service progress prompt for the life service order, and the service progress prompt includes an order reservation status, an order execution status, or an order service completion status prompt;

[0007] When a change in the service progress of the life service order is detected, a fulfillment guarantee service prompt corresponding to the changed service progress prompt content is rendered on the life service order details page.

[0008] Optionally, the performance guarantee service prompt includes a triggerable prompt control, and the prompt control is used to display the performance guarantee service application entry page after being triggered;

[0009] Based on the service progress, it is determined whether the performance guarantee service can be provided to the target user. When it is determined that the performance guarantee service can be provided to the target user, the prompt control is rendered as an indication that the guarantee service can be applied for, and the guarantee service application entry control is rendered in the performance guarantee service application entry page; when it is determined that the guarantee service cannot be provided to the target user, the prompt control is rendered as an indication to view the guarantee service content, and the reason for the inability to provide the guarantee service is rendered in the performance guarantee service application entry page.

[0010] Optionally, the judgment that the performance guarantee service can be provided to the target user includes: the performance guarantee service has one or more performance guarantee service items under a certain service progress, and when it is determined based on the current service progress that at least one performance guarantee service item can be provided to the target user under the current service progress, the prompt control is rendered as an indication that the guarantee service can be applied for, and the guarantee service application entry control is rendered in the performance guarantee service application entry page.

[0011] Optionally, receiving a trigger of the guarantee service application entry control by the target user, displaying a performance guarantee service application details page, wherein the performance guarantee service application details page is rendered with a performance guarantee service list, wherein the performance guarantee service list includes at least one performance guarantee service item, and the at least one performance guarantee service item is all performance guarantee service items corresponding to the current service progress;

[0012] A service status label is rendered for each of the performance guarantee service items, and the service status label is used to indicate whether the corresponding performance guarantee service item can provide the performance guarantee service to the target user.

[0013] Optionally, when the service progress of the life service order is in service, the service progress prompt displays an order execution status prompt, and the order execution status prompt includes an order process progress display;

[0014] When a change in the progress of the order process is detected, for each entry in the fulfillment guarantee service application details page for which the fulfillment guarantee service has not been applied, the service status label corresponding to the changed order execution status prompt content is rendered;

[0015] For the items that have not applied for performance guarantee service, the service status label includes indications of not started, being guaranteed, and expired.

[0016] Optionally, the service status of the performance guarantee service item for which the performance guarantee service has been applied is received from the performance guarantee service entity, and the service status label to be rendered for the item for which the performance guarantee service has been applied is determined. For the item for which the performance guarantee service has been applied, the service status label also includes indications of claims being processed and claims processed.

[0017] The embodiment of the present application also provides a method for processing a life service performance guarantee service, which is applicable to a life service application, and the method includes:

[0018] Receiving a detection result of a timeout of a life service order, and a processing result of an automatic claim settlement initiated for the timeout life service order;

[0019] The detection result is a result of a phased service timeout for a life service order whose service progress is in service, based on the order execution status detection, and the life service order in service includes multiple phased services according to the order execution status;

[0020] The processing result is to initiate automatic claims to the performance guarantee service entity after detecting the existence of a periodic service timeout, and receive the review result returned by the performance guarantee service entity;

[0021] The fulfillment guarantee service prompt includes prompts for order service timeout and automatic claim settlement, as well as reasons for periodic service timeout.

[0022] The embodiment of the present application also provides a method for processing a life service performance guarantee service, which is applicable to a life service application, and the method includes: a life service order has multiple coupon codes, wherein each coupon code corresponds to a life service that can be provided to the target user;

[0023] When at least one voucher code in the life service order is in the effective state of the performance guarantee service, if there is a life service that is being claimed, the service progress prompt content of the claim being claimed and the corresponding performance guarantee service prompt are rendered on the life service order details page; if there is no such service, the service progress prompt content of the first consumption voucher code and the corresponding performance guarantee service prompt are rendered on the life service order details page;

[0024] When the performance guarantee services of all coupon codes in the life service order are not effective, rendering prompts of all performance guarantee services that can be provided to the life service order on the life service order details page;

[0025] When the fulfillment guarantee services of all coupon codes in the life service order have expired, a reminder of all fulfillment guarantee service contents that can be provided to the life service order and a reminder that the fulfillment guarantee services have expired are rendered on the life service order details page.

[0026] An embodiment of the present application also provides a computer device, including a memory, a processor, and a computer program stored in the memory, wherein the processor executes the computer program to implement the steps of any of the above-mentioned methods for processing life service fulfillment guarantee services.

[0027] An embodiment of the present application also provides a computer program product, including a computer program, characterized in that when the program is executed by a processor, the steps of the processing method of any of the above-mentioned life service fulfillment guarantee services are implemented.

[0028] The processing method, computer equipment and program product of the performance guarantee service for life services disclosed in the embodiments of the present application solve the problems of long user performance problem solving process, high communication cost and low problem solving efficiency in the O2O life service scenario. Compared with the original scheme, the beneficial effect is: in the life service industry, an online claims process divided into service stages is established for the first time. When performance problems occur during the service process, users can directly initiate claims online according to the process instructions, and can intuitively obtain the real-time status of the claims and the final payment results online. According to the differences in performance problems of different life services or different service stages of the same life service, detailed platform insurance types are established, and the performance guarantee service entity is introduced in the performance problem handling process to assume the role of judgment, which will be more fair and objective than merchants or platforms, and the claims processing time will be faster. The above-mentioned collaborative improvements on the user side and the background have improved the user-side compensation experience and reduced the cost of merchants and platforms in handling performance and after-sales problems.

[0029] The above description is only an overview of the technical solution of the present application. In order to more clearly understand the technical means of the present application, it can be implemented in accordance with the contents of the specification. In order to make the above and other purposes, features and advantages of the present application more obvious and easy to understand, the specific implementation methods of the present application are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0030] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0031] Figure 1 A schematic diagram of a scenario implementation example 1 of a method for processing a life service performance guarantee service provided in this application;

[0032] Figure 2 A schematic diagram of a second scenario implementation example of a method for processing a life service performance guarantee service provided in this application;

[0033] Figure 3 A flowchart of Embodiment 3 of the processing method for the life service performance guarantee service provided by the present application and applicable to the user end;

[0034] Figure 4 Schematic diagram of a life service order details page (4a), a contract fulfillment guarantee service application entry page (4b) and a contract fulfillment guarantee service application details page (4c) in an embodiment of the present application;

[0035] Figure 5 A block diagram schematically shows an electronic device for executing the method according to the present application;

[0036] Figure 6 A storage unit for holding or carrying a computer program product for implementing the method according to the present application is schematically shown. DETAILED DESCRIPTION

[0037] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0038] In order to more clearly demonstrate a processing method for a life service performance guarantee service provided in an embodiment of the present application, the application scenario of the performance guarantee service for life services provided in an embodiment of the present application is first introduced.

[0039] This application mainly involves the processing method for the performance guarantee service of life services, including the part applied in life service applications. The performance guarantee service is mainly carried out in the life service performance guarantee system composed of the user end, service end, merchant end, and performance guarantee service entity. Figure 1 , which is the first scenario implementation example of the processing method of the life service performance guarantee service provided by this application.

[0040] Among them, the user end and the service end provide users with online and offline life services. In this scenario, the laundry service purchased is a life service. The major categories of life services can include washing care, cleaning and cleaning, and home appliance repair. In terms of subcategories, washing care can include laundry, shoe washing and repair, home textile washing, light luxury cleaning, etc. Cleaning and cleaning can include door-to-door cleaning, mite removal, mildew removal and disinfection, home appliance cleaning, door-to-door cat feeding and dog walking, etc. Home appliance repair includes fluoridation, home appliance cleaning, disassembly and relocation, electrical appliance repair, sanitary ware repair, etc.

[0041] For example, if a user purchases laundry service on an online platform, the life service application used by the user to place an order for the laundry service is the user end, and the platform application used to provide life service information to the user end is the server end. In the scenario where this application provides performance guarantee services, the user end and the server end also provide users with performance guarantee services for life services.

[0042] To facilitate understanding of the present invention, most embodiments of the present application will be described using laundry as an example of a life service in washing care.

[0043] exist Figure 1 In step S100, the merchant joins the fulfillment guarantee service.

[0044] In the system that provides performance guarantee services, merchants need to join the performance guarantee service first. On the one hand, the server can select merchants that need to join the guarantee based on historical service records. Such merchants can be merchants with high order volume or good service evaluation. By joining the performance guarantee service, they can provide better services to users, and the merchants themselves can also be guaranteed. The server can send a notification to the merchant to join the performance guarantee service, and the merchant can enter the performance guarantee service application page according to the corresponding link in the notification. On the other hand, merchants in need can also apply through the merchant application module.

[0045] After the merchant initiates the application, the server will review and confirm the merchants that need to participate in the guarantee, including whether the merchant is suitable for joining the fulfillment guarantee service and whether the group purchase products of life services provided by the merchant are within the fulfillment guarantee categories that can be provided.

[0046] After merchants join the fulfillment guarantee service, they will display the fulfillment guarantee label on the label line of their stores.

[0047] For example, if the life service is washing, the label can be "Anxinxi"; if the life service is housekeeping, the label can be "Anxinjie"; if the life service is repair, the label can be "Anxinxiu".

[0048] Detailed labels can be specific performance guarantee service items, for example, laundry includes compensation for damaged laundry, lost laundry, compensation for incomplete laundry, compensation for overtime laundry, etc. Housekeeping includes compensation for late arrival and overtime, compensation for property damage, etc. Repairs include compensation for random charges, compensation for property damage, compensation for insufficient warranty, etc. The display priority of performance guarantee service labels is higher than consumer protection commitments such as return at any time and return after expiration.

[0049] Display the fulfillment guarantee label and / or fulfillment guarantee service items on the merchant’s store label line and the merchant’s group purchase product page label line.

[0050] After clicking on the store's fulfillment guarantee label, the user can be presented with a detailed introduction page of the guarantee service through a floating layer, which can be displayed on the ceiling after sliding up. The content includes guarantee introduction, guarantee scope, guarantee process, etc. After clicking on the fulfillment guarantee service item, a guarantee description pop-up window will be displayed. In the description pop-up window, a brief description of each fulfillment guarantee service item can be rendered, and a "Details" entrance is provided. Click it to enter the specific guarantee description page.

[0051] Steps S101-S110 illustrate that the user searches and places an order for the required life service with performance guarantee service through the user terminal, and at the same time, the insurance of the life service order is completed between the service terminal and the performance guarantee entity.

[0052] For example, if a user searches for laundry services through the user end, the user end interacts with the server end to obtain search results, and the returned search results include laundry services with fulfillment guarantee services. Since the fulfillment guarantee service will not increase the user's consumption burden, users will be more willing to choose life service group purchase products with fulfillment guarantee services. Users view life service group purchase products with fulfillment guarantee services to understand the content of the fulfillment guarantee service. After the user end confirms the order for the group purchase product and completes the payment, the server end initiates insurance to the fulfillment guarantee entity after determining that the order belongs to an order from a merchant participating in the guarantee. The performance guarantee entity records the guarantee order and returns the result of successful insurance.

[0053] After receiving the successful insurance result, the user terminal displays the performance guarantee service prompt for the insured order on the order details page. For orders in service, this application can detect and prompt the staged performance problems in the service, so the performance guarantee service prompt can include prompts for staged performance guarantee services. At the same time, the prompt is also rendered as a performance guarantee service entrance, and users can initiate service claims based on the prompt, including initiating claims for staged services of orders in service.

[0054] like Figure 1, steps S111-S115 or S115' illustrate the process of a user initiating a phased service claim according to the performance guarantee service prompt. Optionally, for certain performance guarantee service items to be applied for, it is necessary to upload report materials. The user uploads the report materials through the user end and submits the claim application. After the service end receives the claim application, it directly forwards the claim application with the report materials to the performance guarantee service entity for processing. This not only ensures the fairness of the claims service, but also improves the processing efficiency on the platform side.

[0055] The performance guarantee service entity reviews the report materials and returns the result of whether the claim application is passed or not. When the server receives the result of passing the review, it will initiate a payment operation to the user. Within a specific time period, such as 2 hours, the user can display that the performance guarantee service item for the claim is being paid or has been paid, as well as the amount paid. When the server receives the result of failing the review, it will send an instruction to the user to display the reason for failure. According to the reason for failure, the user can adjust the report materials and initiate the claim application again.

[0056] Figure 2 Scenario Example 2 of the processing method for the life service performance guarantee service provided by this application. In the application scenario of this embodiment, the claim application for life services is not initiated by the user, but is detected and automatically initiated by the system. This improvement is completely based on the consumer's perspective, considers and meets consumer needs, and provides consumers with the most convenient guarantee service.

[0057] The contents of steps S100-S110 are consistent with those in the first embodiment and will not be described in detail. Figure 2 Steps S1101-S1105 illustrate the process of automatically initiating service claims for orders in service. Orders in service may have periodic service performance problems, such as failure to pick up on time, failure to deliver clothes on time, overtime for washing clothes, failure to return clothes on time, etc. The user end can automatically detect whether there are periodic service performance problems. If such problems are detected, the user end will automatically establish a claim application and initiate a claim to the service end. The service end will report the case to the performance guarantee service entity and pass the automatically collected reporting materials, such as order information, service execution information, etc. For such reports, the performance guarantee service entity directly records the accident information and returns the result of the review. The method steps for initiating a payment operation to the user end and displaying the compensation amount to the user end are consistent with those in Example 1.

[0058] The above embodiments mainly demonstrate the application scenarios of this application, namely, providing users with full-process performance guarantee services in the field of O2O life services, and providing performance guarantee service items that are refined to each stage of service for different types of life services. Users do not have to wait until the order service is completed before applying for claims, and for deterministic performance issues, the user end can automatically initiate claims to enhance the user's experience of using performance guarantee services. It solves the problem of simplifying the user performance problem solving process in scenarios with complex life service steps, reducing the communication costs of users, merchants and platforms, and improving the objectivity and efficiency of problem solving.

[0059] The following is a detailed description of the life service fulfillment guarantee service processing method suitable for execution by the user side in conjunction with Example 3.

[0060] Figure 3 The embodiment of the processing method for the life service performance guarantee service provided in this application, which is applicable to the user end, includes: steps 201 to 203.

[0061] Step 201: Display a performance guarantee service reminder on the life service order details page of the life service application. The performance guarantee service reminder includes the performance guarantee service content provided by the performance guarantee service entity for the life service, the effectiveness status of the performance guarantee service, the claim status of the performance guarantee service and / or the performance guarantee service period reminder.

[0062] As described in the above embodiment, after the user completes the order for the life service that joins the performance guarantee service, the service end also completes the insurance operation with the guarantee service entity. According to the results of the order and insurance success, the user end can display the performance guarantee service prompt for the order. Preferably, the performance guarantee service prompt is displayed on the life service order details page of the life service application.

[0063] The performance guarantee service reminder includes the performance guarantee service content provided by the performance guarantee service entity for the said life service, the effectiveness status of the performance guarantee service, the claim status of the performance guarantee service and / or the performance guarantee service period reminder.

[0064] The performance guarantee service content includes the main guarantee content of the performance guarantee service and the performance guarantee service items that can be provided for the order. For laundry service, the main guarantee content can be "safe washing", and the performance guarantee service items provided include: "compensation for damaged or lost washing", "compensation for incomplete washing", "compensation for service overtime", etc.

[0065] The effectiveness status of the performance guarantee service includes whether the overall performance guarantee service is effective, as well as prompts for specific performance guarantee service items. For example, "guarantee not effective", "guarantee effective", "guarantee expired", "promised to be shipped before xx:xx on x month x day, if overdue, you can apply for compensation", "if there is a problem of damage or loss during washing, you can apply for compensation online", etc.

[0066] The claim status of the performance guarantee service includes the overall claim status prompt and the prompt for the performance guarantee service items for which claims have been applied, such as "claim settled", "timeout (originally scheduled to be mailed before xx:xx on x month x day) and the claim has been automatically settled for you".

[0067] The performance guarantee service period reminder refers to the reminder of the validity period of the performance guarantee service, for example, "guarantee continues until xx:xx on x month x day of xxxx".

[0068] The above prompt content is related to the service progress of the order, and the number and combination of fulfillment guarantee service prompt items displayed can be changed.

[0069] Step 202: Displaying a service progress prompt of the life service order on the life service order details page, wherein the service progress prompt includes an order reservation status, an order execution status or an order service completion status prompt.

[0070] Taking laundry as an example, from the time a group purchase order for laundry service is placed to the completion of the service, multiple service stages will be experienced. The order reservation status is the order reservation process before the clothes are delivered to the merchant, including waiting for reservation, waiting for order, received order, waiting for pickup, and courier door-to-door pickup. The order execution status is the stage of providing fulfillment services to users, including the stage of delivery to the merchant, the stage of cleaning clothes, the stage of mailing clothes, and the stage of delivery to the home. The order service completion status is the subsequent stage after the fulfillment service has been consumed, including the stage of completion of receipt and the stage of order consumption.

[0071] Since the fulfillment services provided by life service orders are usually carried out in sequence, the status of the service progress prompt is in chronological order. Some fulfillment issues may require repeated service status. For example, claims for unclean washing can be compensation in amount or re-washing. Therefore, the status of the service prompt can be repeated, but there will be no overlap between the statuses.

[0072] Step 203: When it is detected that the service progress of the life service order has changed, a performance guarantee service prompt corresponding to the changed service progress prompt content is rendered on the life service order details page.

[0073] When both the fulfillment guarantee service reminder and the service progress reminder appear on the order details page, different fulfillment guarantee service reminders will be displayed at different service stages of life services to emphasize the different content at different service stages, allowing users to easily understand the fulfillment guarantee service and file claims.

[0074] Taking laundry as an example, when the service progress is the order reservation status, the service progress prompt may be "The current order has not been booked yet", "Waiting for order, the merchant will feedback the order result before xx:xx", "Order accepted, door-to-door pickup today at xx:xx-xx:xx", etc., to check whether the performance guarantee service and / or the performance guarantee service items are effective. When the test result is that the performance guarantee service is not effective, the performance guarantee service prompt may display the performance guarantee service content and the effectiveness status of the performance guarantee service, such as "Wash with confidence (compensation for damaged or lost clothes, compensation for incomplete washing, compensation for service overtime), guarantee not effective".

[0075] When the service progress is the order execution status, the specific service stage is the stage of delivery to the merchant. The service progress prompt can be "The item has been picked up, but the merchant has not received the clothes." It is detected that the fulfillment guarantee service has taken effect, and the service timeout fulfillment guarantee service item is about to take effect. The performance guarantee service prompt can display the performance guarantee service content and the effectiveness status of the performance guarantee service, such as "Safe Wash guarantee is in effect, promised to be shipped at xx:xx on x month x day, and you can apply for compensation if it is overdue."

[0076] When the service progress is the order execution status and the specific service stage is the stage of washing clothes, the service progress prompt may be "The clothes have started to be washed and are expected to be washed and mailed out in 1-2 days". It is detected that the fulfillment guarantee service has taken effect and the service overtime fulfillment guarantee service item is about to take effect. The performance guarantee service prompt may display the performance guarantee service content and the effectiveness status of the performance guarantee service, such as "The safe wash guarantee is in effect and is about to time out. It was originally scheduled to be mailed at xx:xx on x month x day. You can apply for compensation if it is overdue."

[0077] When the service progress is the order execution status, the specific service stage is the stage of sending out the clothes, and the service progress prompt can be "The clothes have been sent out, express number: xxx, expected to be delivered in 1-2 days". It is detected that the fulfillment guarantee service has taken effect, and the fulfillment guarantee service items such as damaged clothes, lost clothes, unclean clothes, and long washing time have all taken effect. The performance guarantee service prompt can display the content of the performance guarantee service and the effectiveness status of the performance guarantee service, such as "Safe Wash Guarantee is in effect. If problems such as damaged clothes or lost clothes occur, you can apply for claims online."

[0078] When the service progress is the order service completion status, the specific service stage is the stage of completion of receipt, and the service progress prompt can be "Service Completed". It is detected that the performance guarantee service is still valid, and the performance guarantee service items such as damaged washing, lost washing, unclean washing, and long washing time are all valid. The performance guarantee service prompt can display the performance guarantee service content, the effective status of the performance guarantee service and the performance guarantee service period prompt, such as "Safe Wash Guarantee is in effect. If problems such as damaged washing and lost washing occur, you can apply for claims online. The guarantee will continue until xx:xx on x month x day of xxxx".

[0079] The above are schematic examples. Depending on the type of life service, the service progress reminders and fulfillment guarantee service reminders have different amounts of content and differentiated combinations. The fulfillment guarantee service reminders displayed at different stages of the same life service also change accordingly, which solves the problems of complex user fulfillment problem-solving process, inconvenient user operation, and high communication costs in complex life service scenarios.

[0080] For the purpose of the invention of this application, the above-mentioned embodiment three further includes the following implementation steps.

[0081] The performance guarantee service prompt also includes a triggerable prompt control, which is used to display the performance guarantee service application entry page after being triggered. As in the above example, whether the performance guarantee service can be provided to the target user is detected based on the service progress.

[0082] When it is determined that the performance guarantee service can be provided to the target user, the prompt control is rendered as an indication that the guarantee service can be applied for, and the guarantee service application entry control is rendered in the performance guarantee service application entry page. After receiving the trigger, the guarantee service application entry control displays the performance guarantee service application details page. Optionally, the prompt control displays the performance guarantee service application details page after being triggered, which is suitable for life service types with relatively simple processes. When it is determined that the guarantee service cannot be provided to the target user, the prompt control is rendered as an indication of viewing the guarantee service content, and the reason for not being able to provide the guarantee service is rendered in the performance guarantee service application entry page.

[0083] The life service order details page is the page that displays the order content, such as Figure 4 As shown in Figure 1, important information that needs to be displayed and known by the user is preferably placed on the first screen of the page, leaving relatively limited space for service progress reminders and fulfillment guarantee service reminders. The fulfillment guarantee service application entry page is a page that displays the fulfillment guarantee service content related to the order, such as Figure 4b, including the orders to be claimed and the claim application portal, claim history and guarantee details, etc., which can expand and display the performance guarantee service information to facilitate users to confirm whether to apply for a claim. The performance guarantee service application details page is used for users of orders at this service stage to select which performance guarantee service items to apply for a claim.

[0084] Optionally, the above judgment that the performance guarantee service can be provided to the target user includes: the performance guarantee service has one or more performance guarantee service items under a certain service progress, and when it is determined according to the current service progress that at least one performance guarantee service item can be provided to the target user under the current service progress, the prompt control is rendered as an indication that the guarantee service can be applied for.

[0085] Receive the triggering of the guarantee service application entry control by the target user, and display the performance guarantee service application details page, wherein the performance guarantee service application details page is rendered with a performance guarantee service list, wherein the performance guarantee service list includes at least one performance guarantee service item, and the at least one performance guarantee service item is all the performance guarantee service items corresponding to the current service progress.

[0086] Optionally, a service status label is rendered for each of the performance guarantee service items, and the service status label is used to indicate whether the corresponding performance guarantee service item can provide the target user with the performance guarantee service.

[0087] When the service progress of the life service order is in service, the service progress prompt displays the order execution status prompt, and the order execution status prompt includes the order process progress display.

[0088] When a change in the progress of the order process is detected, for each entry in the fulfillment guarantee service application details page for which the fulfillment guarantee service has not been applied, the service status label corresponding to the changed order execution status prompt content is rendered;

[0089] For the items that have not applied for performance guarantee service, the service status label includes indications of not started, being guaranteed, and expired.

[0090] For the performance guarantee service items for which claims have been applied for, the processing result of the application by the performance guarantee service entity is received, so as to determine the service status label to be rendered for the items for which the performance guarantee service has been applied for. For the items for which the performance guarantee service has been applied for, the service status label also includes indications of claims being processed and claims having been processed.

[0091] like Figure 4In the example in c, the service status label of the performance guarantee service item for which the target user can apply for compensation is marked in color and indicates that it is being guaranteed. The service status label of the performance guarantee service item for which the target user cannot apply for compensation is marked in gray and indicates that it has not started, has expired, is being compensated, or has not been compensated.

[0092] With respect to the user-initiated claim application for phased services described in Example 3, this application provides another optional method, in which the user terminal detects performance issues of phased services and automatically initiates a claim solution.

[0093] A schematic diagram of the steps of this method can be found in Figure 2 Steps S1101-S1105 are further explained below by taking laundry life service as an example.

[0094] For example, when the laundry service order reaches the stage of sending out clothes, and the merchant promises a return time, such as "originally scheduled to be sent out before 16:00 on April 15", but the merchant actually sends out the clothes at "21:00 on April 15". The user end can detect whether the merchant has sent out the clothes before 16:00 on April 15 and uploaded the express delivery number to determine whether the washing in the previous stage, i.e., the stage of washing clothes, has exceeded the time limit. It can also determine whether the washing has exceeded the time limit by detecting whether the delivery time obtained through the express delivery number is after the original delivery time at the time of receiving the express delivery number.

[0095] After determining that the washing time has exceeded, the user end can automatically initiate a claim for the performance guarantee service item of the long washing time to the service end, such as Figure 2 Step S1101, the report materials carried may be life service order details, contract fulfillment progress, express order details, etc. Through the interaction between the service end and the contract fulfillment guarantee function service subject, the user end receives the claim review result and / or the payment notification returned by the service end.

[0096] After the user determines that the laundry service has timed out and receives the claim processing result for the laundry service timeout, a prompt of order service timeout and automatic claim settlement, as well as the reason for the staged service timeout, is rendered in the fulfillment guarantee service prompt on the order details page.

[0097] For example, the service progress reminder displayed on the order details page is "The clothes have been sent, express number: xxx, expected to be delivered in 1-2 days", and the fulfillment guarantee service reminder displayed is "The safe washing guarantee is in effect, but it has expired (originally scheduled to be sent before 16:00 on April 15), and your claim has been automatically settled." The fulfillment guarantee service reminder can also include claim status reminders such as payment in progress and compensation amount.

[0098] By clicking the view control in the performance guarantee service prompt, the user can display the automatic claim item for laundry timeout in the claim history record of the performance guarantee service application entry page, and can click to view detailed claim information.

[0099] The above details the process of automatic claims settlement for periodic service performance issues. After detecting the periodic service timeout of life services, the user end can automatically initiate claims settlement and display detailed service progress and corresponding performance guarantee service prompts to users on the order details page. For deterministic performance issues, claims settlement and payment are automatically completed through user end self-checking and interaction with the service end and performance guarantee service entity, which reduces user operations and further reduces the complexity of handling life service performance issues, allowing users to obtain a better service experience.

[0100] Embodiment 4 of the present application provides a method for processing user-side fulfillment guarantee services applicable to life service orders including multiple coupon codes.

[0101] In the online group buying scenario of life services, there will usually be multiple coupon codes for one life service order. This allows users to get lower service prices and merchants to get more orders, benefiting both parties.

[0102] The similarities with Example 3 will not be described again, and the differences from Example 3 will be specifically introduced. Compared with Example 3, the life service order of this embodiment includes multiple coupon codes, each of which corresponds to a life service that can be provided to the target user. In the case where there are multiple life services that can be provided to the target user in the life service order, how to display multiple life service progress and performance guarantee service prompts in the order details page so that users can obtain important information and perform claims operations is a problem to be further solved in this embodiment.

[0103] Preferably, when the fulfillment guarantee services of all coupon codes in the life service order are not effective, prompts of all fulfillment guarantee service contents that can be provided to the life service order are rendered on the life service order details page.

[0104] When the fulfillment guarantee services of all coupon codes in the life service order have expired, a reminder of all fulfillment guarantee service contents that can be provided to the life service order and a reminder that the fulfillment guarantee services have expired are rendered on the life service order details page.

[0105] When a fulfillment guarantee service with a voucher code is in effect in the life service order, the service progress prompt content of the voucher code and the corresponding fulfillment guarantee service prompt are rendered on the life service order details page.

[0106] When there are multiple performance guarantee services with coupon codes in effect in the life service order, if none of the performance guarantee services in effect have performance guarantee service items for which claims are being settled, the service progress prompt content and the corresponding performance guarantee service prompt for the coupon code consumed first among the multiple coupon codes will be rendered on the life service order details page. If there are performance guarantee service items for which claims are being settled among all the performance guarantee services in effect, the service progress prompt content and the corresponding performance guarantee service prompt for which claims are being settled will be rendered on the life service order details page.

[0107] When a fulfillment guarantee service with multiple coupon codes is in effect, the target user can enter the fulfillment guarantee service entry page by clicking the service progress prompt or the view control on the fulfillment guarantee service prompt, and select a life service under a coupon code to apply for a claim. The claim application record on the fulfillment guarantee service entry page includes the claim applications for life services under all coupon codes of the life service order.

[0108] Optionally, the life service order details page can still be designed as in Example 3, for example, only the service progress prompt and performance guarantee service prompt corresponding to the first coupon code under multiple coupon codes are displayed, and the service progress prompt area and the performance guarantee service prompt display area can be designed to scroll up and down or left and right to display the next coupon code service progress prompt and performance guarantee service prompt. The above scrolling can be automatic scrolling on the user side, and can also support users to slide and switch in the display area. Each service progress prompt or performance guarantee service prompt displayed in the above scrolling still has a viewing control. After the target user clicks, he enters the performance guarantee service entry page, and then selects a life service under a certain coupon code to apply for a claim. Optionally, in the case where the performance guarantee service prompt includes a prompt that a certain performance guarantee service item can be claimed, the view control of the performance guarantee service prompt can directly enter the performance guarantee service details page after being clicked, so as to facilitate the target user to apply for a claim for the life service of the coupon code.

[0109] In more complex scenarios where life service orders have multiple coupon codes, by prioritizing the display of service progress reminders and fulfillment guarantee service reminders that the target users should pay attention to, the target users can get priority access to important matters in multiple life services and fulfillment guarantees, thereby facilitating decision-making in making claims applications.

[0110] The various method embodiments of the present application can be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. It should be understood by those skilled in the art that a microprocessor or digital signal processor (DSP) can be used in practice to implement some or all functions of some or all components in the electronic device according to the embodiment of the present application. The present application can also be implemented as a device or apparatus program (e.g., computer program and computer program product) for executing part or all of the methods described herein. Such a program implementing the present application can be stored on a computer-readable medium, or can have the form of one or more signals. Such a signal can be downloaded from an Internet website, or provided on a carrier signal, or provided in any other form.

[0111] For example, Figure 5 An electronic device that can implement the method according to the present application is shown. The electronic device can be a PC, a mobile terminal, a personal digital assistant, a tablet computer, etc. The electronic device traditionally includes a processor 510 and a memory 520 and a program code 530 stored on the memory 520 and can be run on the processor 510, and the processor 510 implements the method described in the above embodiment when executing the program code 530. The memory 520 can be a computer program product or a computer-readable medium. The memory 520 can be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read-only memory), an EPROM, a hard disk or a ROM. The memory 520 has a storage space 5201 for the program code 530 of the computer program for executing any method step in the above method. For example, the storage space 5201 for the program code 530 can include various computer programs for implementing the various steps in the above method respectively. The program code 530 is a computer-readable code. These computer programs can be read from one or more computer program products or written into the one or more computer program products. These computer program products include program code carriers such as hard disks, compact disks (CDs), memory cards or floppy disks. The computer program includes a computer readable code, and when the computer readable code is executed on an electronic device, the electronic device is caused to execute the method according to the above embodiment.

[0112] An embodiment of the present application also discloses a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, the steps of the method for processing the life service fulfillment guarantee service as described in the embodiment of the present application are implemented.

[0113] Such a computer program product may be a computer-readable storage medium, which may have a computer-readable storage medium having a Figure 5The memory 520 in the electronic device shown in the figure is similar to the storage segment, storage space, etc. The program code can be compressed and stored in the computer-readable storage medium in an appropriate form. The computer-readable storage medium is generally as shown in the reference Figure 6 The portable or fixed storage unit. Generally, the storage unit includes a computer readable code 530', which is a code read by a processor and can also be understood as a computer program product. When the code is executed by the processor, each step in the method described above is implemented.

[0114] The term "one embodiment", "embodiment" or "one or more embodiments" herein means that a particular feature, structure or characteristic described in conjunction with the embodiment is included in at least one embodiment of the present application. In addition, please note that the examples of the term "in one embodiment" here do not necessarily all refer to the same embodiment.

[0115] In the description provided herein, a large number of specific details are described. However, it is understood that the embodiments of the present application can be practiced without these specific details. In some instances, well-known methods, structures and techniques are not shown in detail so as not to obscure the understanding of this description.

[0116] In the claims, any reference signs placed between brackets shall not be construed as limiting the claims. The word "comprising" does not exclude the presence of elements or steps not listed in the claims. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The present application may be implemented by means of hardware comprising several different elements and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means may be embodied by the same item of hardware. The use of the words first, second, and third etc. does not indicate any order. These words may be interpreted as names.

[0117] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for processing life service performance guarantee service, characterized in that: Applicable to life service applications, which are terminal applications that provide online and offline life services to users, the method includes: Displaying a performance guarantee service reminder on the life service order details page of the life service application, wherein the life service order is an order generated for a life service with a performance guarantee under contract, wherein the life service with a performance guarantee under contract includes at least one performance guarantee service type pre-marked by the performance guarantee service end, and the performance guarantee service reminder includes the performance guarantee service content provided by the performance guarantee service entity for the life service, the performance guarantee service effective status, the performance guarantee service claim settlement status and / or the performance guarantee service period reminder; The life service order details page also displays a service progress prompt for the life service order, and the service progress prompt includes an order reservation status, an order execution status, or an order service completion status prompt; When a change in the service progress of the life service order is detected, a fulfillment guarantee service prompt corresponding to the changed service progress prompt content is rendered on the life service order details page.

2. The method according to claim 1, characterized in that The method further comprises: The performance guarantee service prompt includes a triggerable prompt control, and the prompt control is used to display the performance guarantee service application entry page after being triggered; Based on the service progress, it is determined whether the performance guarantee service can be provided to the target user. When it is determined that the performance guarantee service can be provided to the target user, the prompt control is rendered as an indication that the guarantee service can be applied for, and the guarantee service application entry control is rendered in the performance guarantee service application entry page; when it is determined that the guarantee service cannot be provided to the target user, the prompt control is rendered as an indication to view the guarantee service content, and the reason for the inability to provide the guarantee service is rendered in the performance guarantee service application entry page.

3. The method according to claim 2, characterized in that The determination as to whether the performance guarantee service can be provided to the target user includes: the performance guarantee service has one or more performance guarantee service items under a certain service progress; when it is determined based on the current service progress that at least one performance guarantee service item can be provided to the target user under the current service progress, the prompt control is rendered as an indication that the guarantee service can be applied for, and the guarantee service application entry control is rendered in the performance guarantee service application entry page.

4. The method according to claim 2 or 3, characterized in that: The method further comprises: receiving a triggering of the guarantee service application entry control by the target user, and displaying a performance guarantee service application details page, wherein the performance guarantee service application details page is rendered with a performance guarantee service list, wherein the performance guarantee service list includes at least one performance guarantee service item, and the at least one performance guarantee service item is all performance guarantee service items corresponding to the current service progress; A service status label is rendered for each of the performance guarantee service items, and the service status label is used to indicate whether the corresponding performance guarantee service item can provide the performance guarantee service to the target user.

5. The method according to claim 4, characterized in that When the service progress of the life service order is in service, the service progress prompt displays the order execution status prompt, and the order execution status prompt includes the order process progress display; When a change in the progress of the order process is detected, for each entry in the fulfillment guarantee service application details page for which the fulfillment guarantee service has not been applied, the service status label corresponding to the changed order execution status prompt content is rendered; For the items that have not applied for performance guarantee service, the service status label includes indications of not started, being guaranteed, and expired.

6. The method according to claim 5, characterized in that Receive the service status of the performance guarantee service item for which the performance guarantee service has been applied from the performance guarantee service entity, determine the service status label to be rendered for the item for which the performance guarantee service has been applied, and for the item for which the performance guarantee service has been applied, the service status label also includes indications of claims being processed and claims processed.

7. The method according to any one of claims 1 to 6, characterized in that: The method further comprises: Receiving a detection result of a timeout of the life service order and a processing result of an automatic claim settlement initiated for the timeout life service order; The detection result is a result of a staged service timeout for a life service order whose service progress is in service, based on the order execution status detection, and the life service order in service includes multiple staged services according to the order execution status; The processing result is to initiate automatic claims settlement to the performance guarantee service entity after detecting the existence of periodic service timeout, and receive the review result returned by the performance guarantee service entity; The fulfillment guarantee service prompt includes prompts for order service timeout and automatic claim settlement, as well as reasons for periodic service timeout.

8. The method according to any one of claims 1 to 6, characterized in that: The method further comprises: The life service order contains multiple coupon codes, each of which corresponds to a life service that can be provided to the target user; When at least one voucher code in the life service order is in the effective state of the performance guarantee service, if there is a life service that is being claimed, the service progress prompt content of the claim being claimed and the corresponding performance guarantee service prompt are rendered on the life service order details page; if there is no such service, the service progress prompt content of the first consumption voucher code and the corresponding performance guarantee service prompt are rendered on the life service order details page; When the performance guarantee services of all coupon codes in the life service order are not effective, rendering prompts of all performance guarantee services that can be provided to the life service order on the life service order details page; When the fulfillment guarantee services of all coupon codes in the life service order have expired, a reminder of all fulfillment guarantee service contents that can be provided to the life service order and a reminder that the fulfillment guarantee services have expired are rendered on the life service order details page.

9. A computer device comprising a memory, a processor and a computer program stored in the memory, characterized in that: The processor executes the computer program to implement the steps of the method for processing the life service fulfillment guarantee service described in any one of items 1 to 8.

10. A computer program product, comprising a computer program, characterized in that When the program is executed by a processor, the steps of the method for processing life service fulfillment guarantee services described in any one of claims 1 to 8 are implemented.

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