Social fire-fighting power dispatching system and method

Abstract

The invention provides a social fire-fighting power dispatching system and method, and belongs to the technical field of fire-fighting command dispatching. The system comprises a management module and a plurality of power terminals; the management module is used for receiving a scheduling instruction issued by a fire fighting center, generating at least one scheduling sub-instruction corresponding to the plurality of force terminals based on the scheduling instruction, sending the scheduling sub-instruction to the plurality of force terminals, and simultaneously initiating a video call request to the force terminals; the power terminal responds to the video call request, establishes a video call with the management module, and generates emergency feedback information based on the video call; the management module is further used for receiving the emergency feedback information and sending the emergency feedback information to a fire fighting center. According to the invention, the emergency feedback information is generated based on the video call, the generation efficiency and effectiveness of the emergency feedback information are improved, and the scheduling timeliness of social fire-fighting power is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of firefighting command and dispatch, and in particular to a social firefighting force dispatching system and method. Background Art

[0002] As one of the important functions of government social management and public services, firefighting work has been developing hot spots, such as continuously improving the joint handling capabilities of firefighting and rescue teams and social firefighting forces, and improving the joint coordination and joint combat command and dispatch system, so as to comprehensively improve the command efficiency of firefighting and rescue organizations. Social firefighting forces are different from firefighting and rescue teams, especially their duty mechanism cannot be compared with that of firefighting and rescue teams. The duty regularity and professionalism of social firefighting forces are poor, and more flexible dispatch strategies are needed.

[0003] The existing method of dispatching social fire fighting forces is mainly through telephone inquiries, that is, when a fire incident occurs, a call request is initiated to the social fire fighting forces, and the social fire fighting forces are dispatched based on the established call. Since the social fire fighting forces have poor regularity in their duty, the dispatching method through telephone inquiries has a low arrival rate and response rate of dispatch instructions, which leads to low timeliness of dispatch.

[0004] Therefore, there is an urgent need to provide a social fire-fighting force dispatching system and method to improve the timeliness and convenience of social fire-fighting force dispatching. Summary of the invention

[0005] In view of this, it is necessary to provide a social fire force dispatch system and method to solve the technical problem that the dispatch method through telephone inquiries in the prior art has low arrival rate and response rate of dispatch instructions, which leads to low timeliness of dispatch.

[0006] On the one hand, in order to solve the above technical problems, the present invention provides a social fire fighting force dispatching system, comprising: a management module and a plurality of force terminals; The management module is used to receive a dispatch instruction issued by the fire center, generate at least one dispatch sub-instruction corresponding to the multiple force terminals based on the dispatch instruction, send the dispatch sub-instruction to the multiple force terminals, and simultaneously initiate a video call request to the force terminals; The power terminal responds to the video call request, establishes a video call with the management module, and generates emergency feedback information based on the video call; The management module is also used to receive the emergency feedback information and send the emergency feedback information to the fire center.

[0007] In a possible implementation, the emergency feedback information includes page emergency feedback information; the power terminal includes an Internet status determination unit and a page emergency feedback unit; The Internet status determination unit is used to determine the Internet connection status between the power terminal and the management module; the Internet connection status is connected or disconnected; The page emergency feedback unit is used to receive the emergency information table sent by the management module when the Internet connection state is connected, and generate the page emergency feedback information based on the emergency information table.

[0008] In a possible implementation, the emergency feedback information further includes voice emergency feedback information; the power terminal further includes a voice emergency feedback unit; The voice emergency feedback unit is used to receive the voice guidance information sent by the management module when the Internet connection status is disconnected, and generate the voice emergency feedback information based on the voice guidance information.

[0009] In a possible implementation, the management module includes a video connection unit and an information sending unit; The video connection unit is used to determine the video connection status between the management module and the power terminal, and the video connection status includes successful connection and rejection or hanging up after connection; The information sending unit is used to send the voice guidance information and the emergency information table to the power terminal when the video connection status is successfully connected, and to send the emergency information table to the power terminal when the video connection status is rejected or hung up after connection.

[0010] In a possible implementation, the management module further includes a key information element determination unit and an information generation unit; The key information element determination unit is used to determine the key information element from the dispatch sub-instruction based on a preset dispatch information extraction model; The information generating unit is used to generate the voice guidance information and the emergency information table based on the key information elements.

[0011] In a possible implementation, the key information elements include whether or not to deploy, the deployment time, and the available force.

[0012] In a possible implementation, the dispatch instruction includes the location where the fire incident occurs; the management module also includes a force terminal screening unit and an instruction generating unit; The force terminal screening unit is used to determine at least one target force terminal among the multiple force terminals based on the location where the fire incident occurs and a preset range; the target force terminal is located within the preset range; The instruction generation unit is used to generate the at least one scheduling sub-instruction, and the at least one scheduling sub-instruction corresponds one-to-one to the at least one target force terminal.

[0013] In a possible implementation, the force terminal includes a terminal for a person on duty and a terminal for a person in charge; the management module also includes a video call request initiating unit; The video call request initiating unit initiates a first video call request to the on-duty person terminal, and initiates a second video call request to the person-in-charge terminal when first video call response information of the first video call request is not received.

[0014] In a possible implementation, the management module further includes a user verification unit; The user verification unit is used to obtain the caller in the video call and verify the identity of the caller.

[0015] On the other hand, the present invention further provides a social fire fighting force dispatching method, which is applicable to the social fire fighting force dispatching system in any one of the above possible implementation modes, and the method includes: Receiving a dispatch instruction issued by a fire control center, and generating at least one dispatch sub-instruction corresponding to a plurality of force terminals based on the dispatch instruction; sending the scheduling sub-instruction to multiple force terminals and simultaneously initiating a video call request to the force terminals; Controlling the force terminal to respond to the video call request, establish a video call with the management module, and generate emergency feedback information based on the video call; The emergency response information is received and sent to the fire control center.

[0016] The beneficial effects of the present invention are: the social fire-fighting force dispatch system provided by the present invention, by setting up a management module, initiates a video call request to the force terminal while sending a dispatch sub-instruction to multiple force terminals, so as to establish a video call between the management module and the force terminal, and generates emergency feedback information based on the video call, without the need for complex and inefficient telephone inquiries, thereby improving the efficiency and effectiveness of generating emergency feedback information, thereby improving the timeliness of the dispatch of social fire-fighting forces. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for use in the description of the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

[0018] Figure 1 A schematic diagram of the structure of an embodiment of the social fire fighting force dispatching system provided by the present invention; Figure 2 A schematic flow chart of an embodiment of the social fire fighting force dispatching method provided by the present invention. DETAILED DESCRIPTION

[0019] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative work are within the scope of protection of the present invention.

[0020] It should be understood that the schematic drawings are not drawn to scale. The flowchart used in the present invention shows the operations implemented according to some embodiments of the present invention. It should be understood that the operations of the flowchart can be implemented out of order, and the steps without logical context can be reversed in order or implemented simultaneously. In addition, those skilled in the art can add one or more other operations to the flowchart under the guidance of the content of the present invention, and can also remove one or more operations from the flowchart. Some of the block diagrams shown in the accompanying drawings are functional entities and do not necessarily correspond to physically or logically independent entities. These functional entities can be implemented in software form, or in one or more hardware modules or integrated circuits, or in different networks and / or processor systems and / or microcontroller systems.

[0021] Reference to an "embodiment" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiment may be included in at least one embodiment of the present invention. The appearance of the phrase in various places in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0022] The present invention provides a social fire fighting force dispatching system and method, which are respectively described below.

[0023] Figure 1 A schematic diagram of the structure of an embodiment of the social fire fighting force dispatching system provided by the present invention is shown in FIG. Figure 1 As shown, the social fire fighting force dispatching system 10 includes: a management module 100 and a plurality of force terminals 200; The management module 100 is used to receive the dispatch instruction issued by the fire center, generate at least one dispatch sub-instruction corresponding to the multiple force terminals 200 based on the dispatch instruction, send the dispatch sub-instruction to the multiple force terminals, and simultaneously initiate a video call request to the force terminal 200; The power terminal 200 responds to the video call request, establishes a video call with the management module 100, and generates emergency feedback information based on the video call; The management module 100 is also used to receive emergency feedback information and send the emergency feedback information to the fire center.

[0024] The power terminal 200 is an application (Application, APP) integrated in mobile devices such as mobile phones and computers; the fire center is a functional department, for example: 119 fire center.

[0025] It should be noted that: the force terminal 200 is applied to social forces, such as street (township) professional fire brigades, enterprise micro fire stations, and emergency linkage units. The management module 100 is applied to the fire center.

[0026] It should also be noted that video call requests can be generated synchronously based on the 119 hotline.

[0027] By setting up the management module 100 for application in the fire center, coordination between social fire fighting forces and the fire center can be achieved. Specifically, the fire center can issue dispatch instructions to the management module 100 based on the coordination between fire fighting and social forces, and receive emergency feedback information from the management module 100, and coordinate dispatch based on the emergency feedback information to achieve a rapid and reasonable resolution to fire incidents.

[0028] It should be understood that if the video call cannot be established, the management module 100 repeatedly initiates the video call request until the video call is successfully established.

[0029] It should be noted that: after the management module 100 sends the emergency feedback information to the fire center, it saves the emergency feedback information and the video call record, and ends the current video call, so as to facilitate the subsequent analysis and tracing of the fire incident.

[0030] Compared with the prior art, the social fire-fighting force dispatch system 10 provided in the embodiment of the present invention, by setting the management module 100 to initiate a video call request to the force terminal 200 while sending the dispatch sub-instruction to multiple force terminals 200, so as to establish a video call between the management module 100 and the force terminal 200, and generate emergency feedback information based on the video call, without the need for complex and inefficient telephone inquiries, thereby improving the efficiency and effectiveness of generating emergency feedback information, thereby improving the timeliness of the dispatch of social fire-fighting forces.

[0031] Furthermore, the embodiments of the present invention can provide command and dispatch and emergency linkage services, and can be deeply integrated with the fire center to improve the efficiency of emergency response and fire rescue.

[0032] Due to the limited expertise of personnel in social fire fighting forces, in order to improve the generation speed and accuracy of emergency feedback information, in some embodiments of the present invention, the emergency feedback information includes page emergency feedback information; Figure 1 As shown, the power terminal 200 includes an Internet status determination unit 210 and a page emergency feedback unit 220; The Internet status determination unit 210 is used to determine the Internet connection status between the power terminal 200 and the management module 100; the Internet connection status is connected or disconnected; The page emergency feedback unit 220 is used to receive the emergency information table sent by the management module 100 when the Internet connection state is connected, and generate page emergency feedback information based on the emergency information table.

[0033] The embodiment of the present invention generates page emergency feedback information based on the emergency information table issued by the management module 100, that is, the page emergency feedback information can be generated by generating the table information of each item in the emergency information table. There is no need for personnel in the social fire fighting force to generate page emergency feedback information based on experience, thereby improving the accuracy and timeliness of the page emergency feedback information.

[0034] In a specific embodiment of the present invention, the page emergency feedback information is an H5 page. The H5 page has good interactivity and can further improve the generation efficiency of the page emergency feedback information.

[0035] In some application scenarios, when the power terminal 200 has no network, or there is a problem in the communication between the power terminal 200 and the management module 100, the Internet status between the power terminal 200 and the management module 100 is disconnected. In order to achieve successful and accurate scheduling in this scenario, in some embodiments of the present invention, the emergency feedback information also includes voice emergency feedback information; Figure 1 As shown, the power terminal 200 also includes a voice emergency feedback unit 230; The voice emergency feedback unit 230 is used to receive the voice guidance information sent by the management module when the Internet connection status is disconnected, and generate voice emergency feedback information based on the voice guidance information.

[0036] The embodiment of the present invention generates voice emergency feedback information by setting the voice emergency feedback unit 230 when the Internet connection status is disconnected, thereby achieving accurate and rapid dispatch of social fire fighting forces.

[0037] Furthermore, by setting two feedback information modes, voice emergency feedback information and page emergency feedback information, the diversity of dispatching modes is increased, and the dispatching success rate is improved. Furthermore, dispatching can be realized when the Internet is not connected, which reduces the requirements of the force terminal 200 for the network environment and pre-installed applications, and improves the applicability of the social fire fighting force dispatching system 10.

[0038] In actual application scenarios, even when the Internet connection status is connected, there are still situations where the power terminal 200 is inconvenient to receive the video, and when the video call is not continuously connected, the voice emergency feedback information cannot be obtained. In order to solve the successful scheduling in this specific scenario, in some embodiments of the present invention, such as Figure 1 As shown, the management module 100 includes a video connection unit 110 and an information sending unit 120; The video connection unit 110 is used to determine the video connection status between the management module 100 and the power terminal 200, and the video connection status includes successful connection and rejection or hanging up after connection; The information sending unit 120 is used to send voice guidance information and an emergency information table to the power terminal 200 when the video connection status is successfully connected, and to send an emergency information table to the power terminal 200 when the video connection status is rejected or hung up after connection.

[0039] The embodiment of the present invention is configured to send an emergency information table to the power terminal 200 when the video connection status is rejected or hung up after connection, and obtain emergency feedback information without voice, thereby improving the success rate of obtaining emergency feedback information.

[0040] Furthermore, when the video connection status is successfully connected, voice guidance information and an emergency information table are simultaneously sent to the force terminal 200, further improving the arrival rate of the dispatch instruction, and further improving the success rate of the dispatch.

[0041] It should be noted that the emergency information table is presented in the form of APP message content, that is, a person with the power terminal 200 can obtain the emergency information table by clicking on the APP message content, and then can respond and provide feedback to the emergency information table.

[0042] It should also be noted that: the voice guidance information includes multiple pieces, which are broadcasted to the personnel with the power terminal 200 in the form of one by one, and the personnel respond and give feedback to each broadcast.

[0043] In a specific embodiment of the present invention, the response and feedback information of each broadcast can be represented by numbers. When the power terminal 200 is a mobile phone, feedback can be performed through the number keys of the mobile phone.

[0044] Since the dispatch sub-instruction is usually a paragraph, in order to quickly generate emergency feedback information based on the dispatch sub-instruction, in some embodiments of the present invention, such as Figure 1 As shown, the management module 100 also includes a key information element determination unit 130 and an information generation unit 140; The key information element determination unit 130 is used to determine the key information elements from the dispatch sub-instruction based on a preset dispatch information extraction model; The information generating unit 140 is used to generate voice guidance information and an emergency information table based on key information elements.

[0045] The embodiment of the present invention can extract key information of the dispatch from the dispatch sub-instructions by determining key information elements from the dispatch sub-instructions, thereby improving the indirectness and accuracy of the generated voice guidance information and emergency information table, thereby improving the dispatch accuracy of social fire-fighting forces.

[0046] The dispatch information extraction model is any deep learning network model, which is obtained by training, testing and verification based on a sample set before use. Its specific structure is not described here. The input of the dispatch information extraction model is the dispatch sub-instruction, and the output is the key information element.

[0047] In a specific embodiment of the present invention, the key information elements include whether or not to dispatch, the dispatch time, and the dispatchable force.

[0048] Correspondingly, the reference content of the emergency information table is as follows: A) Whether it can be deployed (1: can be deployed; 2: cannot be deployed); B) Dispatch time (1: within 5 minutes; 2: within 10 minutes; 3: within 20 minutes; 4: within 30 minutes); C) Available forces (select according to the dispatched force information, 1: vehicles; 2: personnel; 3: other materials).

[0049] Since social fire fighting forces are dispersed and spread over a wide area, in order to realize the reasonable dispatch of social fire fighting forces, in some embodiments of the present invention, the dispatch instruction includes the location where the fire incident occurs; Figure 1 As shown, the management module also includes a force terminal screening unit 150 and an instruction generating unit 160; The force terminal screening unit 150 is used to determine at least one target force terminal among the multiple force terminals based on the location where the fire incident occurs and the preset range; the target force terminal is located within the preset range; The instruction generation unit 160 is used to generate at least one scheduling sub-instruction, and the at least one scheduling sub-instruction corresponds one-to-one to at least one target force terminal.

[0050] The embodiment of the present invention achieves reasonable and orderly scheduling of force terminals by determining at least one target force terminal to be scheduled among multiple force terminals.

[0051] Among them, the preset range can be set according to factors such as the time to reach the location where the fire incident occurs, and is not specifically limited here.

[0052] In order to achieve orderly and reasonable scheduling of the force terminal 200, in some embodiments of the present invention, the force terminal 200 includes a terminal for a person on duty and a terminal for a person in charge; Figure 1 As shown, the management module 100 also includes a video call request initiating unit 170; The video call request initiating unit 170 initiates a first video call request to the on-duty terminal. When the first video call response information of the first video call request is not received, the responsible terminal initiates a second video call request.

[0053] The embodiment of the present invention sets the force terminal 200 to include two levels, namely, the on-duty person terminal and the responsible person terminal. When the on-duty person cannot be contacted quickly, a video connection is established with the responsible person, thereby improving the success rate of establishing video calls and further improving the success rate of dispatching social fire-fighting forces.

[0054] To avoid incorrect emergency response by personnel not certified by social fire fighting forces, in some embodiments of the present invention, such as Figure 1 As shown, the management module 100 further includes a user verification unit 180; The user verification unit 180 is used to obtain the caller in the video call and verify the identity of the caller.

[0055] The embodiment of the present invention further ensures the reliability and accuracy of emergency feedback information and avoids erroneous feedback by verifying the identity of the caller.

[0056] The specific verification method is: identify the voice and face of the caller, and verify based on the voice and face in a verified database. If the caller belongs to a person in the verified database, the verification passes, otherwise, the verification fails.

[0057] To sum up, the social fire force dispatch system 10 proposed in the embodiment of the present invention can be integrated with the fire center, improve the efficiency of multi-terminal linkage through audio and video intelligent communication, realize online collaboration of the entire process of receiving and handling alarms, better ensure the continuity of fire rescue services, and provide high-quality experience for users at all levels.

[0058] The present invention also provides a social fire fighting force dispatching method, which is applicable to the social fire fighting force dispatching system in any of the above embodiments, such as Figure 2 As shown in the figure, the social fire fighting force dispatching methods include: S201, receiving a dispatch instruction issued by a fire control center, and generating at least one dispatch sub-instruction corresponding to a plurality of force terminals based on the dispatch instruction; S202, sending the scheduling sub-instruction to multiple force terminals, and simultaneously initiating a video call request to the force terminals; S203, the control force terminal responds to the video call request, establishes a video call with the management module, and generates emergency feedback information based on the video call; S204: Receive emergency feedback information and send the emergency feedback information to the fire protection center.

[0059] The social fire fighting force dispatching method provided in the above embodiment can implement the technical solution described in the above social fire fighting force dispatching system embodiment. The specific implementation principles of the above steps can refer to the corresponding contents in the above social fire fighting force dispatching system embodiment, which will not be repeated here.

[0060] Those skilled in the art will appreciate that all or part of the processes of the above-mentioned embodiments can be implemented by instructing related hardware (such as a processor, a controller, etc.) through a computer program, and the computer program can be stored in a computer-readable storage medium, wherein the computer-readable storage medium is a disk, an optical disk, a read-only storage memory, or a random access memory, etc.

[0061] The above is a detailed introduction to a social fire force dispatching system and method provided by the present invention. Specific examples are used in this article to illustrate the principles and implementation methods of the present invention. The description of the above embodiments is only used to help understand the method of the present invention and its core idea; at the same time, for technical personnel in this field, according to the idea of ​​the present invention, there will be changes in the specific implementation method and application scope. In summary, the content of this specification should not be understood as a limitation on the present invention.

Claims

1. A social fire fighting force dispatching system, characterized in that: include: Management modules and multiple force terminals; The management module is used to receive the dispatch instruction issued by the fire center, generate at least one dispatch sub-instruction corresponding to the multiple force terminals based on the dispatch instruction, send all the dispatch sub-instructions to the corresponding multiple force terminals respectively, and initiate a video call request to the multiple force terminals at the same time; The power terminal responds to the video call request, establishes a video call with the management module, and generates emergency feedback information based on the video call; The management module is also used to receive the emergency feedback information and send the emergency feedback information to the fire center.

2. The social fire fighting force dispatching system according to claim 1 is characterized in that: The emergency feedback information includes page emergency feedback information; the power terminal includes an Internet status determination unit and a page emergency feedback unit; The Internet status determination unit is used to determine the Internet connection status between the power terminal and the management module; The Internet connection status is connected or disconnected; The page emergency feedback unit is used to receive the emergency information table sent by the management module when the Internet connection state is connected, and generate the page emergency feedback information based on the emergency information table.

3. The social fire fighting force dispatching system according to claim 2 is characterized in that: The emergency feedback information also includes voice emergency feedback information; the power terminal also includes a voice emergency feedback unit; The voice emergency feedback unit is used to receive the voice guidance information sent by the management module when the Internet connection status is disconnected, and generate the voice emergency feedback information based on the voice guidance information.

4. The social fire fighting force dispatching system according to claim 3 is characterized in that: The management module includes a video connection unit and an information sending unit; The video connection unit is used to determine the video connection status between the management module and the power terminal, and the video connection status includes successful connection and rejection or hanging up after connection; The information sending unit is used to send the voice guidance information and the emergency information table to the power terminal when the video connection status is successfully connected, and to send the emergency information table to the power terminal when the video connection status is rejected or hung up after connection.

5. The social fire fighting force dispatching system according to claim 3 is characterized in that: The management module also includes a key information element determination unit and an information generation unit; The key information element determination unit is used to determine the key information element from the dispatch sub-instruction based on a preset dispatch information extraction model; The information generating unit is used to generate the voice guidance information and the emergency information table based on the key information elements.

6. The social fire fighting force dispatching system according to claim 5 is characterized in that: The key information elements include whether or not to deploy, the time of deployment, and the forces that can be deployed.

7. The social fire fighting force dispatching system according to claim 1 is characterized in that: The dispatch instruction includes the location where the fire incident occurred; the management module also includes a force terminal screening unit and an instruction generation unit; The force terminal screening unit is used to determine at least one target force terminal among the multiple force terminals based on the location where the fire incident occurs and a preset range; The target force terminal is located within the preset range; The instruction generation unit is used to generate the at least one scheduling sub-instruction, and the at least one scheduling sub-instruction corresponds one-to-one to the at least one target force terminal.

8. The social fire fighting force dispatching system according to claim 1 is characterized in that: The force terminal includes a terminal for the person on duty and a terminal for the person in charge; the management module also includes a video call request initiating unit; The video call request initiating unit initiates a first video call request to the on-duty person terminal, and initiates a second video call request to the person-in-charge terminal when first video call response information of the first video call request is not received.

9. The social fire fighting force dispatching system according to claim 1 is characterized in that: The management module also includes a user verification unit; The user verification unit is used to obtain the caller in the video call and verify the identity of the caller.

10. A method for dispatching social fire fighting forces, characterized in that: Applicable to the social firefighting force dispatching system according to any one of claims 1 to 9, the method comprising: Receiving a dispatch instruction issued by a fire control center, and generating at least one dispatch sub-instruction corresponding to a plurality of force terminals based on the dispatch instruction; sending the scheduling sub-instruction to multiple force terminals and simultaneously initiating a video call request to the force terminals; Controlling the force terminal to respond to the video call request, establish a video call with the management module, and generate emergency feedback information based on the video call; The emergency response information is received and sent to the fire control center.

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