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Method and device for generating operation and maintenance knowledge base based on operation and maintenance work order

A knowledge base and work order technology, applied in the field of IT operation and maintenance service knowledge management, can solve the problems of huge workload, inability to accumulate knowledge, and low enthusiasm for knowledge, and achieve the effect of improving efficiency and quality level

Inactive Publication Date: 2013-07-03
勤智数码科技股份有限公司
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Problems solved by technology

However, there are the following difficulties due to management efforts, knowledge dispersion and difficulty in centralization: 1. Knowledge cannot be accumulated due to personnel loss; 2. Operation and maintenance knowledge is in the hands of each operation and maintenance engineer. Even if the work of the maintenance engineer is completed, the initiative to create knowledge is not high; 4. If all the work is created by the knowledge manager, the workload will be huge

Method used

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  • Method and device for generating operation and maintenance knowledge base based on operation and maintenance work order
  • Method and device for generating operation and maintenance knowledge base based on operation and maintenance work order

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Embodiment Construction

[0015] All features disclosed in this specification, or steps in all methods or processes disclosed, may be combined in any manner, except for mutually exclusive features and / or steps.

[0016] Any feature disclosed in this specification (including any appended claims, abstract and drawings), unless expressly stated otherwise, may be replaced by alternative features which are equivalent or serve a similar purpose. That is, unless expressly stated otherwise, each feature is one example only of a series of equivalent or similar features.

[0017] The following will be combined with figure 1 , figure 2 , image 3 The present invention is further described.

[0018] The device applying the above method is composed of user terminal equipment, operation and maintenance management module, operation and maintenance management database, knowledge management module, knowledge management database, WEB server module, page controller module and business control module. It works as f...

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Abstract

The invention discloses a method and a device for generating an operation and maintenance knowledge base based on an operation and maintenance work order. The method comprises the following main steps: 1) setting a strategy of automatically generating knowledge in a knowledge management system; 2) handling the operation and maintenance work order and transmitting the operation and maintenance work order to the knowledge management system by an operation and maintenance flow system; 3) when receiving the operation and maintenance work order by the knowledge management system, intelligently analyzing according to the strategy set in the step 1); 4) in the intelligent analysis process, matching the operation and maintenance work order with the strategy, and generating corresponding knowledge by the system; 5) generating new knowledge and automatically prompting a knowledge base administrator to audit the validity of the knowledge by the knowledge management system; and 6) logging in the system for auditing the validity of the knowledge by the knowledge management administrator, and marking the audited knowledge as the valid knowledge which can be viewed and used. By the method, the knowledge based on the operation and maintenance flow process is accumulated and intensively collected, so that the risk that the operation and maintenance knowledge cannot be accumulated due to departure of an operation and maintenance staff is lowered.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance service knowledge management, in particular to a method and device for generating an operation and maintenance knowledge base based on an operation and maintenance work order. Background technique [0002] It is difficult to build a knowledge management platform, and knowledge is usually created manually. However, there are the following difficulties due to management efforts, knowledge dispersion and difficulty in centralization: 1. Knowledge cannot be accumulated due to personnel loss; 2. Operation and maintenance knowledge is in the hands of each operation and maintenance engineer. Even if the work of the maintenance engineer is completed, the enthusiasm for actively creating knowledge is not high; 4. If all the creation is done by the knowledge administrator, the workload will be huge. [0003] Therefore, in the knowledge management system, generating knowledge through intelligent ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 胡圣刚
Owner 勤智数码科技股份有限公司
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