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Service provider allocation system and service provider allocation method

A technology for allocating systems and service requests, applied in the field of allocating suitable service providers, and can solve problems such as inability to allocate

Active Publication Date: 2018-09-25
HITACHI LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, there is a problem that if a person with high ability is dispatched, when there is an important service request (when the customer is an important customer, etc.), the person with high ability cannot be assigned.

Method used

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  • Service provider allocation system and service provider allocation method
  • Service provider allocation system and service provider allocation method
  • Service provider allocation system and service provider allocation method

Examples

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Embodiment Construction

[0033] Hereinafter, an embodiment of the present invention will be described using the drawings. In the embodiment, business activities in the field of life insurance are described as an example, but it can also be applied to other services.

[0034] Much of the business activity in the life insurance sector is "unsolicited marketing". That is, instead of selling insurance products after customers inquire about a life insurance company, a salesperson called a salesperson or a life insurance lady contacts the customer to start insurance sales. In this embodiment, it is assumed that a life insurance company brings "business opportunities" by detecting life events of customers. For example, if a life insurance company has information about a customer's family structure and can know that the customer's child will enter elementary school in April next year, it will be a "business opportunity" in terms of being able to propose education insurance. As another example, assume that a...

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PUM

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Abstract

The invention provides a service provider distribution system and a service provider distribution method. In the prior art, there is the following problem: when calculating the capability value of each service provider (service resource), and assigning the service provider with the highest capability value to the service provision request each time a service provision request comes, if the capability When a person with high ability is dispatched, when there is an important service provision request (when the customer is an important customer, etc.), the person with high ability cannot be assigned. In the present invention, in the allocation process of the target matter of the service provider performed in units of cases, the deferment period for deferring the allocation process is calculated, and during the deferment period, the The assignment of the matter is related to the assignment of other matters and reflects the service request level including compatibility between other service providers and users.

Description

technical field [0001] The present invention relates to a technique for allocating suitable service providers when organizations provide various services to users (for example, businesses to consumers). Background technique [0002] Currently, when a company or the like provides a service to a user, a service provider who is in charge is assigned to deal with it. For example, in an insurance company, a service provider such as a salesman is assigned to a subscriber (or prospective subscriber) to deal with negotiations such as payment, renewal, and subscription. There are many service providers, and their capabilities vary depending on their field of expertise. In addition, there are many users, and their needs are also various, and the needs often change over time. In such a case, which service provider to assign becomes a problem. [0003] There is USP8126135 (Patent Document 1) as the background art of the present technical field to deal with such a problem. In this pu...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06G06Q50/10
CPCG06Q10/063112
Inventor 上杉忠兴大泽哲寺滨幸德
Owner HITACHI LTD
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