An after-sales service platform based on
cloud architecture, comprising an
application layer (1), a
service layer (2) and a
database layer (3). The
application layer (1) is configured to supply service to the external. The
service layer (2) is configured to respond to a service request of the
application layer (1). The
database layer (3) is configured to store and manage
data resources input from the application layer (1). The
service layer (2) comprises a communication
server (21) and a plurality of web servers (22). The
database layer (3) comprises a communication database (31) and a plurality of application databases (32). The communication
server (21) is configured to manage communication between the application layer (1) and the service layer (2). The communication database (31) is configured to store communication information between the application layer (1) and the service layer (2). The web servers (22) are configured to respond to the service request of the application layer (1). The application databases (32) are configured to store and manage the
data resources input from the application layer (1).
User information and maintenance information in the
data resources input from the application layer (1) are sent to a manufacturer
client (100), such that the manufacturer
client (100) properly distributes maintenance points according to the
user information, and determines products having high
repair rate according to the maintenance information, so as to determine a research and development direction.