Large service system

Abstract

The invention discloses a large service system which comprises a unified access module (21), a unified service module (22), a large knowledge base module (23), a resident module (24), a data analysis module (25) and a peripheral system access module (26), wherein the unified access module (21) accesses and feeds back the service requests of multiple service terminals (1) in a unified manner; the unified service module (22) transacts the service requests; the large knowledge base module (23) provides various kinds of information to the unified service module (22); the resident module (24) recommends proper application according to the service requests; the data analysis module (25) performs management, extraction, analysis and statistics on various kinds of data; and the peripheral system access module (26) is connected to a peripheral support system (3). An operator-led perfect unified service system based on an industrial network is established, the inter-department and inter-enterprise barriers are broken, interaction between the client and the whole industrial chain is realized, a closed-loop management cooperation mode with a full flow is established, the service quality and service efficiency are improved; and the large service system is client-focused and can enhance the client experience.

Description

technical field [0001] The invention relates to the communication field, in particular to a large service system. Background technique [0002] At present, the value chain of the telecom industry is a value-added chain formed by operators as the core, other stakeholders and customers. While the communication network and the scale of customers continue to increase, a complete telecommunications industry system with the operation industry as the core and closely linked research, development, grassroots, operations, and services has been initially established. [0003] The existing service system has too many contact points with customers, it is not easy to form a unified specification and standardized management of services, and it lacks the initiative and convenience of services. Insufficient decision-making analysis makes it impossible to understand the needs of customers in advance, to strictly locate the problems reported by customers to the relevant links of production a...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is that there are too many contact points between the existing service system and customers, it is not easy to form a unified specification and service standard, and it lacks the initiative and convenience of service, and the statistics and decision-making analysis of customer information Insufficient, unable to accurately locate the defects of customer demand orientation, and provide a large service system

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