A cloud-based after-sales service platform

A cloud architecture and platform technology, applied in data processing applications, instruments, calculations, etc., can solve the problems of material resources, long research time, waste of manpower, and information feedback of maintenance documents

Inactive Publication Date: 2019-10-29
SHENZHEN SAIYI TECH DEV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing market research methods are manual methods such as collecting questionnaires, so there are problems such as waste of manpower and material resources and long research time
[0004] In addition, the maint

Method used

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  • A cloud-based after-sales service platform
  • A cloud-based after-sales service platform

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Embodiment Construction

[0019] In order to make the objectives, technical solutions and advantages of the present invention clearer, the following further describes the present invention in detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, but not to limit the present invention.

[0020] Such as figure 1 As shown, it is a block diagram of an implementation manner of an after-sales service platform based on a cloud architecture. The cloud-based after-sales service platform includes application layer 1, service layer 2 and database layer 3. The application layer 1 includes vendor application 11, user application 12, maintenance outlet application 13, and commodity application 14. Application layer 1 is used to provide external services. The server layer 2 includes a communication server 21 and a plurality of web servers 22. The communication server 21 is used to manage ...

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Abstract

An after-sales service platform based on cloud architecture, comprising an application layer (1), a service layer (2) and a database layer (3). The application layer (1) is configured to supply service to the external. The service layer (2) is configured to respond to a service request of the application layer (1). The database layer (3) is configured to store and manage data resources input from the application layer (1). The service layer (2) comprises a communication server (21) and a plurality of web servers (22). The database layer (3) comprises a communication database (31) and a plurality of application databases (32). The communication server (21) is configured to manage communication between the application layer (1) and the service layer (2). The communication database (31) is configured to store communication information between the application layer (1) and the service layer (2). The web servers (22) are configured to respond to the service request of the application layer (1). The application databases (32) are configured to store and manage the data resources input from the application layer (1). User information and maintenance information in the data resources input from the application layer (1) are sent to a manufacturer client (100), such that the manufacturer client (100) properly distributes maintenance points according to the user information, and determines products having high repair rate according to the maintenance information, so as to determine a research and development direction.

Description

Technical field [0001] The invention relates to the technical field of after-sales service, in particular to an after-sales service platform based on a cloud architecture. Background technique [0002] The competition of after-sales service has affected the competitiveness of the market to a certain extent. Therefore, in order to provide better after-sales service. The reasonable distribution of maintenance outlets is a key factor in improving after-sales service. [0003] In order to reasonably distribute maintenance outlets, existing manufacturers need to conduct market research in the early stage. The existing market research method is to collect questionnaires and other manual methods. Therefore, there are problems such as waste of manpower and material resources and long research time. [0004] In addition, the maintenance outlets are unable to feed back the product's maintenance receipt information to the manufacturer in time, so that the manufacturer cannot improve the perf...

Claims

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Application Information

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IPC IPC(8): G06Q30/00
CPCG06F16/00G06Q30/00
Inventor 罗辉李灵谭和华李光煌
Owner SHENZHEN SAIYI TECH DEV
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