A cloud-based after-sales service platform

Abstract

An after-sales service platform based on cloud architecture, comprising an application layer (1), a service layer (2) and a database layer (3). The application layer (1) is configured to supply service to the external. The service layer (2) is configured to respond to a service request of the application layer (1). The database layer (3) is configured to store and manage data resources input from the application layer (1). The service layer (2) comprises a communication server (21) and a plurality of web servers (22). The database layer (3) comprises a communication database (31) and a plurality of application databases (32). The communication server (21) is configured to manage communication between the application layer (1) and the service layer (2). The communication database (31) is configured to store communication information between the application layer (1) and the service layer (2). The web servers (22) are configured to respond to the service request of the application layer (1). The application databases (32) are configured to store and manage the data resources input from the application layer (1). User information and maintenance information in the data resources input from the application layer (1) are sent to a manufacturer client (100), such that the manufacturer client (100) properly distributes maintenance points according to the user information, and determines products having high repair rate according to the maintenance information, so as to determine a research and development direction.

Description

Technical field [0001] The invention relates to the technical field of after-sales service, in particular to an after-sales service platform based on a cloud architecture. Background technique [0002] The competition of after-sales service has affected the competitiveness of the market to a certain extent. Therefore, in order to provide better after-sales service. The reasonable distribution of maintenance outlets is a key factor in improving after-sales service. [0003] In order to reasonably distribute maintenance outlets, existing manufacturers need to conduct market research in the early stage. The existing market research method is to collect questionnaires and other manual methods. Therefore, there are problems such as waste of manpower and material resources and long research time. [0004] In addition, the maintenance outlets are unable to feed back the product's maintenance receipt information to the manufacturer in time, so that the manufacturer cannot improve the perf...

AI Technical Summary

Problems solved by technology

The existing market research methods are manual methods such as collecting questionnaires, so there are problems such as waste of manpower and material resources and long research time

[0004] In addition, the maintenance outlets cannot timely feed back the maintenance receipt information of the product to the manufacturer, so that the manufacturer cannot improve the performance of the product in a timely and targeted manner.

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