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Session processing method and device

A processing method and user technology, applied in the network field, can solve problems such as poor user communication experience and low communication efficiency, and achieve the effect of improving the success rate and user communication experience

Active Publication Date: 2017-10-03
ANT WEALTH (SHANGHAI) FINANCIAL INFORMATION SERVICES CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In view of this, the present application provides a conversation processing method and device to solve the problems in the prior art that communication is achieved through user selection or random allocation of accounts by the system, resulting in poor user communication experience and low communication efficiency

Method used

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  • Session processing method and device
  • Session processing method and device

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Embodiment Construction

[0049] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0050] The terminology used in this application is for the purpose of describing particular embodiments only, and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term...

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Abstract

The invention provides a session processing method and device. The method comprises the steps of obtaining a session request initiated by a user who logs in a website; obtaining attribute information of the user; determining an allocation level identifier of the user according to the attribute information; and establishing a session channel between the user and a session ID matching the allocation level identifier, thereby enabling a website server corresponding to the session ID to carry out a session with the user through the established session channel. According to the method and the device, when the session request initiated by the user is received, the allocation level identifier of the user is determined according to the attribute information of the user, so the session channel between the user and the session ID matching the allocation level identifier is established and the website server corresponding to the session ID can carry out the session with the user through the established session channel. The suitable website server is allocated to the user smartly according to the attribute information of the user, so the communication experience of the user and the communication efficiency are improved.

Description

technical field [0001] The present application relates to the field of network technology, in particular to a session processing method and device. Background technique [0002] With the development of network technology, more and more visitors make appointments or receive business through instant messaging tools, and the number of receptionists responsible for receiving visitors also increases gradually with the number of visitors. In interviews or receptions of traditional technical solutions, visitors are generally distributed in the form of a list of multiple accounts or a main account corresponding to multiple sub-accounts. However, in this traditional technical solution, communication can only be realized through the selection of visitors or the random allocation of accounts by the system, and it is not possible to intelligently match suitable service personnel based on the personal conditions of visitors (such as user preferences, financial situation, personal credit,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
CPCH04L67/141H04L67/146
Inventor 刘义谢黎文杨军杨康
Owner ANT WEALTH (SHANGHAI) FINANCIAL INFORMATION SERVICES CO LTD
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