Electronic online counseling method and device and storage medium

Abstract

The invention discloses an electronic online counseling method and device and a storage medium. A counseling application submitted online by a mentee is acquired. When the counseling application meets the counseling request of a counselor, an online counseling platform creates a counseling task for the mentee according to a preset rule. A counseling feedback mechanism is set to receive counseling experience written by the mentee and data information for tracking and confirming the counseling effect after instruction information which represents that the counselor completes the counseling task for the mentee is received. According to the counseling situation of the mentee and the counselor's suggestion, the data information of an improvement plan is provided. After the fact that the mentor reaches an improvement goal according to the improvement plan, the counseling task ends. According to the invention, the counselor's counseling task for the mentee is systematized; the completion of the whole counseling task is monitored online; the improvement plan is set according to the counseling situation of the mentee, which further improves the counseling effect; and the operation of the whole counseling process is intelligent.

Description

technical field [0001] The present invention relates to the technical field of online tutoring, in particular to an electronic online tutoring method, device and storage medium. Background technique [0002] One of the main tasks of the grass-roots sales team supervisors in the existing work is to provide sales-related guidance to the company's employees (mainly new employees), while the traditional employee guidance methods are basically through manual arrangement of counseling courses and counseling time The coaching method is relatively simple, basically through simple explanations, the coaching effect is not good, and there is no feedback and tracking of the coaching effect, it is impossible to truly understand the learning outcomes of the employees after receiving the coaching, and the employees often accept it passively. Counseling, and the existing problems are often ignored, unable to make employees adapt to the job quickly. [0003] At present, there is no function...

AI Technical Summary

Problems solved by technology

[0002] One of the main tasks of the grass-roots sales team supervisors in the existing work is to provide sales-related guidance to the company's employees (mainly new employees), while the traditional employee guidance methods are basically through manual arrangement of counseling courses and counseling time The coaching method is relatively simple, basically through simple explanations, the coaching effect is not good, and there is no feedback and tracking of the coaching effect, it is impossible to truly understand the learning outcomes of the employees after receiving the coaching, and the employees often accept it passively. coaching, and the existing problems are often ignored, unable to make employees adapt to the job quickly

[0003] At present, there is no function related to the tutoring work in the tutoring mechanism, and the tutoring work cannot be traced back, and the planning and monitoring of the tutoring work of the superior to the subordinate cannot be realized through an electronic system

Every agent (salesman, or other new employee) needs to be coached after entering the company, but the current coaching application, coaching progress and coaching feedback are not streamlined and electronic, and are basically applied and notified manually In this way, the counseling process cannot be effectively managed, and at the same time, it takes up a lot of management time of the counselors, and the counseling efficiency is not high

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