Inquiry method and device for fault causes of games, storage medium and electronic device

Abstract

The invention discloses an inquiry method and an inquiry device for fault causes of games, a storage medium and an electronic device. The method comprises the following steps: acquiring request information of a first account, wherein the request information is used for requesting for inquiring fault causes of a first fault in a target game, and the first account is the account allowing to be usedin the target game; by responding to the request information, acquiring a matching result obtained after matching operation is carried out on the first account, wherein the matching operation is usedfor indicating and searching that whether a second account with the feature matched with that of the first account exists or not, and the second account is the account allowing to be used in the target game and used for requesting for inquiring the fault causes of the faults in the target game; and based on the matching result, searching for the fault causes of the first fault from a database, returning the fault causes of a second cause determined according to the causes of the first fault to the first account as the fault causes of the first fault, wherein the information of the corresponding fault causes is stored in the database. With the technical scheme, the technical problem that in the related technologies, the accuracy in locating the fault causes of the games is low is solved.

Description

technical field [0001] The invention relates to the field of the Internet, in particular to a method and device for inquiring about the cause of a game failure, a storage medium, and an electronic device. Background technique [0002] With the development of multimedia technology and the popularization of wireless networks, people's entertainment activities have become more and more abundant, such as playing games through the Internet through handheld media devices, playing stand-alone or networked games through computers, and there are various types of games, such as barrage Shooting games, adventure games, simulation games, role-playing games, casual games and other games, etc. [0003] Most types of games can be networked, and multiple people can play online at the same time. During the game, the game terminal may be caused by the failure of the game server, network, game equipment, etc. In this case, the player is usually eager to know the cause of the failure of the ga...

AI Technical Summary

Problems solved by technology

[0009] The embodiment of the present invention provides a method and device, a storage medium, and an electronic device for inquiring about the cause of a game failure, so as to at least solve the technical problem of low accuracy in locating the cause of a game failure in the related art

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