The invention discloses an inquiry method and an inquiry device for fault causes of games, a storage medium and an electronic device. The method comprises the following steps: acquiring request information of a first account, wherein the request information is used for requesting for inquiring fault causes of a first fault in a target game, and the first account is the account allowing to be usedin the target game; by responding to the request information, acquiring a matching result obtained after matching operation is carried out on the first account, wherein the matching operation is usedfor indicating and searching that whether a second account with the feature matched with that of the first account exists or not, and the second account is the account allowing to be used in the target game and used for requesting for inquiring the fault causes of the faults in the target game; and based on the matching result, searching for the fault causes of the first fault from a database, returning the fault causes of a second cause determined according to the causes of the first fault to the first account as the fault causes of the first fault, wherein the information of the corresponding fault causes is stored in the database. With the technical scheme, the technical problem that in the related technologies, the accuracy in locating the fault causes of the games is low is solved.