Session processing method and device, storage medium and electronic device

A processing method and confidence level technology, which is applied in the fields of electrical digital data processing, special data processing applications, natural language data processing, etc., can solve problems such as low effective answer rate, no solution proposed, difficult deployment, etc., to improve answer efficiency Effect
CN112183098AActive Publication Date: 2021-01-05BEIJING PERFECT WORLD SOFTWARE TECH DEV CO LTD
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Patent Information

Authority / Receiving Office
CN ยท China
Patent Type
Applications(China)
Current Assignee / Owner
BEIJING PERFECT WORLD SOFTWARE TECH DEV CO LTD
Publication Date
2021-01-05

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Abstract

The invention discloses a session processing method and device, a storage medium and an electronic device. The method comprises the following steps: receiving first session content sent by an intelligent terminal; performing intention recognition on the first session content to obtain an intention recognition result, and performing entity extraction on the first session content to obtain an entityextraction result; generating target session content based on the intention recognition result and the entity extraction result; and in response to the first session content, returning the target session content to the intelligent terminal. According to the invention, the technical problem that the effective answer rate of the robot customer service is low in the prior art is solved.
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Description

technical field

[0001] The present application relates to the field of artificial intelligence, and in particular, relates to a conversation processing method and device, a storage medium, and an electronic device. Background technique

[0002] In the process of human beings entering the era of artificial intelligence, robots perform better in patterned work and have gradually replaced part of human labor. The field of online customer service has a high degree of modelization and has a great negative psychological impact on customer service personnel, so it is very suitable to be replaced by robots. In the industry, the customer service system using robots has begun to replace traditional manual customer service, and can save a considerable amount of manpower.

[0003] At present, there are many types of customer service systems for robots: one is the traditional type, which guides customers to make inquiries by inputting numbers, etc. It is difficult to achieve the purpos...

Claims

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