Session processing method and device, storage medium and electronic device

A processing method and confidence level technology, which is applied in the fields of electrical digital data processing, special data processing applications, natural language data processing, etc., can solve problems such as low effective answer rate, no solution proposed, difficult deployment, etc., to improve answer efficiency Effect

Active Publication Date: 2021-01-05
BEIJING PERFECT WORLD SOFTWARE TECH DEV CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the related art, multiple rounds of dialogues are the repetition of single rounds of dialogues, and the essence of multiple rounds is the accumulation of single rounds of dialogues. This method makes it difficult to construct complex dialogues, the effective answer rate is low, and the program needs to be directly modified. difficult to deploy
[0005] For the above problems, no effective solution has been proposed

Method used

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  • Session processing method and device, storage medium and electronic device
  • Session processing method and device, storage medium and electronic device
  • Session processing method and device, storage medium and electronic device

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Embodiment Construction

[0043] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0044] It should be noted that the terms "first" and "second" in the specification and claims of the present application and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such ...

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Abstract

The invention discloses a session processing method and device, a storage medium and an electronic device. The method comprises the following steps: receiving first session content sent by an intelligent terminal; performing intention recognition on the first session content to obtain an intention recognition result, and performing entity extraction on the first session content to obtain an entityextraction result; generating target session content based on the intention recognition result and the entity extraction result; and in response to the first session content, returning the target session content to the intelligent terminal. According to the invention, the technical problem that the effective answer rate of the robot customer service is low in the prior art is solved.

Description

technical field [0001] The present application relates to the field of artificial intelligence, and in particular, relates to a conversation processing method and device, a storage medium, and an electronic device. Background technique [0002] In the process of human beings entering the era of artificial intelligence, robots perform better in patterned work and have gradually replaced part of human labor. The field of online customer service has a high degree of modelization and has a great negative psychological impact on customer service personnel, so it is very suitable to be replaced by robots. In the industry, the customer service system using robots has begun to replace traditional manual customer service, and can save a considerable amount of manpower. [0003] At present, there are many types of customer service systems for robots: one is the traditional type, which guides customers to make inquiries by inputting numbers, etc. It is difficult to achieve the purpos...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/295G06F40/35G06F16/332
CPCG06F40/35G06F16/3329G06F40/295
Inventor 张宏博刘炎覃建策田本真陈邦忠
Owner BEIJING PERFECT WORLD SOFTWARE TECH DEV CO LTD
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