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39results about How to "Improve answering efficiency" patented technology

Online community interaction method and device and online community platform

The invention relates to an online community interaction method and device and an online community platform. The method comprises the following steps: digging and classifying a current question raised by a questioner on the online community platform to obtain classification information; according to the classification information, obtaining historical questions corresponding to classification; calculating a similarity between the historical questions and the current question, calculating to obtain the similarity between answers corresponding a preset quantity of historical question which exhibit the higher similarity with the question and the current question, and taking the answer corresponding to the historical question which exhibits the highest similarity as a smart recommendation answer; and pushing the smart recommendation answer to the questioner. The questioner can quickly obtain the answer of the question, and the question matching accuracy of an ask-answer community and user activeness are improved. In addition, the user can obtain the answer of the question through on-line help seeking so as to further improve question answering efficiency, interaction among users can be enhanced, and the user activeness of ask-answer community is further improved.
Owner:SHENZHEN SHI JI GUANG SU INFORMATION TECH

Knowledge map information management method, apparatus, computer device, and storage medium

The invention discloses a knowledge map information management method, a device, a computer device and a storage medium. The method comprises the following steps of: decomposing the history question answering record information into a plurality of history events according to the history question answering record information and storing the history question answering record information in a presetevent library; according to the information extraction rules, the historical events in the event library are extracted to obtain data information, data association information and attribute information of data information. Filling the obtained data information, the data association information and the attribute information of the data information into a preset resource description framework to construct a knowledge map; the knowledge data in the knowledge map is matched according to the question information input by the user to obtain the answer information. By adopting the knowledge map information management method, the data information having an association relationship is saved in the knowledge map for management, and perfect answer information can be obtained by quickly matching the question information inputted by the user, thereby greatly improving the efficiency of information management.
Owner:PING AN TECH (SHENZHEN) CO LTD

Machine intelligent question and answer method and device and electronic equipment

The embodiment of the invention provides a machine intelligent question and answer method and device and electronic equipment. The method comprises the steps that if it is detected that a received message is a questionnaire, a text recognition model with a weight is adopted, intention recognition and field recognition are carried out based on the received message, so that the questionnaire of a target field is screened, and specific questions of the questionnaire of the target field are recognized; based on the specific question, an answer corresponding to the specific question are obtained and output by inquiring an intelligent question and answer knowledge base of the target field, wherein the text recognition model with the weight is used for endowing different segmented words in the received message with different weight coefficients. According to the embodiment of the invention, the question recognition and the text recognition model with the weight and attention mechanism are combined, and only the questionnaires in the target domain are screened for intelligent answering, so that the effectiveness, accuracy and efficiency of intelligent question answering can be effectivelyimproved when intelligent answering is performed based on the knowledge base in the target domain.
Owner:KE COM (BEIJING) TECHNOLOGY CO LTD

An electronic government affair personalized information comprehensive service system

The invention discloses an e-government affair personalized information comprehensive service system which is used for solving the problem of user loss caused by the fact that an e-government websitedoes not respond to questions proposed by the public in time or even does not respond to the questions proposed by the public and the problem of how to solve the problem of insufficient personnel configuration of an e-government affair system. The system comprises a registration module, an audit module, a registered user database, a data acquisition module, a point calculation module, a mail consultation module, an online consultation module, a server, an inspection module, an allocation module, a government affair service module, a manual service module, a robot service module, a government affair personnel unit and a system personnel unit. Through total integral value calculation, the larger the total integral value is, the more understanding of the service system is, the answering is carried out through the robot service module, the manual answering is reduced, the answering efficiency is improved, the staff of government departments answer questions by using idle time, and the problem that the staff of the existing electronic government affair comprehensive service system are insufficient is solved.
Owner:HEFEI UNIV OF TECH

Customer service question updating method and system, terminal equipment and computer storage medium

The invention relates to the technical field of customer service robots, and discloses a customer service question updating method and system, terminal equipment and a computer storage medium. The customer service question updating method comprises the steps: constructing question pairs according to customer service questions in a preset customer service question set, wherein the question pairs are combined into training data; training a similarity model based on the training data, and calculating clustering parameters which do not respond to the customer service question by utilizing the trained convergent similarity model; performing clustering operation based on the clustering parameters to obtain a clustering result of the unresponded customer service question; and generating a new customer service question according to the clustering result so as to update the preset customer service question set. In addition, the invention also relates to a blockchain technology, and the similarity model of training convergence can be stored in the blockchain. According to the customer service question updating method and system, more valuable high-quality questions can be obtained during clustering to update the customer service question set, and the question answering efficiency of the intelligent customer service robot is improved.
Owner:PING AN TECH (SHENZHEN) CO LTD

Enterprise internal information feedback processing method and system, storage medium and equipment

The invention relates to an enterprise internal information feedback processing method and system, a storage medium and equipment, and the method comprises the steps: presetting key field informationand answer information, and enabling the key field information to be in one-to-one correspondence with the answer information according to a preset corresponding relation; presetting a plurality of conference rooms at different positions, wherein unique corresponding address information is preset in each conference room; collecting current problem information; judging whether the current problem information contains key field information or not; if the current answer information contains the key field information, calling the current answer information corresponding to the key field information, and feeding back the current answer information; if the key field information is not contained, sequentially judging whether each conference room is in an occupied state or not; judging whether a meeting room in a non-occupied state exists or not; and if so, sorting the address information of the conference room in the non-occupied state according to a preset priority, and feeding back the address information of the conference room with the highest priority. The function of improving the solving efficiency of difficult problems in enterprises is achieved.
Owner:北京鸿联九五信息产业有限公司

Data interaction method and related equipment

The embodiment of the invention is suitable for service process optimization in the field of operation and maintenance. The invention discloses a data interaction method and related equipment, and themethod comprises the steps: receiving a first questioning question of a first user, carrying out the word segmentation of a question text of the first questioning question, obtaining at least one question segmented word, and determining a segmented word coding matrix of the at least one question segmented word; inputting the word segmentation coding matrix of at least one question word segmentation into a feature extraction network, and outputting a question feature matrix; determining question similarity of at least one second questioning question according to the question feature matrix; determining a target interaction group matched with the first questioning question; and sending a group invitation message to the first user, and adding the first user to the target interaction group under the condition of receiving a group addition confirmation message returned by the first user in response to the group invitation message. According to the invention, the first user can be added tothe target interaction group with high matching degree, and the answering efficiency of the first questioning question is improved.
Owner:CHINA PING AN LIFE INSURANCE CO LTD

Education interaction live broadcast system and live broadcast method

The invention relates to the technical field of online teaching, and discloses an education interaction live broadcast system, which comprises a user side module, an interaction dedoubting module and a video sharing module, and is characterized in that the user side module comprises a teacher user side, a remote monitoring module and a student user side, and the teacher user side internally comprises a teaching data module and a teacher sharing module. According to the education interaction live broadcast system and the live broadcast method, when a teacher gives a lesson online through the remote monitoring module, facial expressions and limb actions of students in a classroom are collected and discriminated by means of the listening remote monitoring module arranged at the student user side, so that the states of the students in the classroom are fed back to the teacher in time; according to the method, the real scene feeling of the class attending state of the students is simulated, the supervision effect during remote teaching of teachers is improved, the teaching quality is ensured, and by arranging the interactive doubt solving module, questions asked and uploaded by the student user side are collected, checked and filtered in a unified mode, and repeated uploading of the same question is avoided.
Owner:广州观自在文化教育科技有限公司

Intelligent question and answer method and device and electronic equipment

The embodiment of the invention provides an intelligent question and answer method and device and electronic equipment, which are applied to the technical field of information and can receive real-time questions and extract feature words of the real-time questions to obtain to-be-directed associated words; calculating the similarity between the to-be-oriented associated word and one or more text meaning groups corresponding to each preset service scene in a plurality of preset service scenes, and selecting the text meaning group with the highest similarity as a target text meaning group; calculating the correlation degree between the to-be-oriented associated word and a plurality of feature words in the target text meaning group; and determining whether the real-time question can be answered or not according to the association degree of the plurality of feature words. Therefore, the text meaning group of the corresponding service scene can be selected according to the received real-time question, and then whether the real-time question can be answered or not is judged according to the associated text meaning group corresponding to the service scene, so that the question answering efficiency and accuracy are improved.
Owner:BEIJING KINGSOFT DIGITAL ENTERTAINMENT CO LTD

Problem explanation element generation method and device, medium and electronic equipment

The invention relates to the field of knowledge reasoning, and discloses a problem explanation element generation method and device, a medium and electronic equipment. The method comprises the following steps: constructing an interpretation element multi-classification model based on a problem interpretation sample set; inputting the target problem information into an explanation element multi-classification model to obtain a plurality of explanation elements; according to a correlation model, determining the correlation degree between each interpretation element and the target problem information; generating all interpretation element combinations corresponding to the plurality of interpretation elements, and constructing a graph structure corresponding to each interpretation element combination according to each interpretation element combination and the relevancy; performing image cutting operation on each image structure by using the tangent line, and determining an interpretation element group and image cutting loss corresponding to each image cutting operation; and determining a target image cutting loss according to the image cutting loss corresponding to each image cutting operation, and taking the explanation elements in the explanation element group corresponding to the target image cutting loss as target explanation elements. According to the method, the corresponding explanation elements can be efficiently and accurately generated for the target problem information.
Owner:PING AN TECH (SHENZHEN) CO LTD
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