Data processing method and device and electronic device

A technology of data processing and interactive equipment, applied in the field of intelligent customer service, it can solve problems such as low efficiency of user answering questions, uneven knowledge, and impact on user experience, so as to improve user experience and improve efficiency.
CN109960811APending Publication Date: 2019-07-02LENOVO (BEIJING) CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
LENOVO (BEIJING) CO LTD
Publication Date
2019-07-02

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Abstract

The invention discloses a data processing method and device, and an electronic device. The method comprises the steps of obtaining a target question statement; determining a target object based on thetarget question statement; judging whether the target object meets a first condition or not to obtain a judgment result; and outputting feedback information based on the judgment result; wherein thefeedback information comprises judgment information of the first condition, or the feedback information comprises answer information of the target question statement and judgment information of the first condition. Thus, after receiving a question statement, the question is not directly replied but firstly judged, e.g., whether a corresponding target object meets a first condition is judged, so after effectiveness judgment of the problem is achieved, whether to replay the answer of the problem is then selected, so that the question answering efficiency is improved, and the user experience is obviously improved.
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Description

technical field

[0001] The present application relates to the technical field of intelligent customer service, and in particular, to a data processing method, device and electronic device. Background technique

[0002] In the intelligent customer service system, the user enters the question they want to ask through the customer service system, and the intelligent customer service answers the user's question according to the user's question. Due to the uneven technical level of the user or the knowledge of product use, invalid questions may be raised. The system may have multiple rounds of invalid conversations, which reduces the efficiency of answering questions to users and seriously affects the user experience.

[0003] Therefore, there is an urgent need for a technical solution capable of determining the validity of user problems. SUMMARY OF THE INVENTION

[0004] In view of this, the present application provides a data processing method, including:

[0005] Get the t...

Claims

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