An electronic government affair personalized information comprehensive service system

Abstract

The invention discloses an e-government affair personalized information comprehensive service system which is used for solving the problem of user loss caused by the fact that an e-government websitedoes not respond to questions proposed by the public in time or even does not respond to the questions proposed by the public and the problem of how to solve the problem of insufficient personnel configuration of an e-government affair system. The system comprises a registration module, an audit module, a registered user database, a data acquisition module, a point calculation module, a mail consultation module, an online consultation module, a server, an inspection module, an allocation module, a government affair service module, a manual service module, a robot service module, a government affair personnel unit and a system personnel unit. Through total integral value calculation, the larger the total integral value is, the more understanding of the service system is, the answering is carried out through the robot service module, the manual answering is reduced, the answering efficiency is improved, the staff of government departments answer questions by using idle time, and the problem that the staff of the existing electronic government affair comprehensive service system are insufficient is solved.

Description

technical field [0001] The invention relates to the technical field of e-government affairs systems, in particular to an e-government affairs personalized information comprehensive service system. Background technique [0002] The e-government system is an information service and information processing system for government agencies and other government agencies based on Internet technology. The system uses high-modern information technology to carry out informatization transformation of the government to improve the level of government departments in accordance with the law; e-government is a national The important measures to implement the transformation of government functions and improve government management, public services and emergency response capabilities will help drive the development of the entire national economy and social informatization. [0003] The existing e-government system has the following problems: (1) the staffing of the e-government system is insuf...

AI Technical Summary

Problems solved by technology

[0006] (1) How to solve the problem that the e-government website does not respond to the questions raised by the public in time, or even has no reply, resulting in the loss of users;

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