Enterprise internal information feedback processing method and system, storage medium and equipment

Abstract

The invention relates to an enterprise internal information feedback processing method and system, a storage medium and equipment, and the method comprises the steps: presetting key field informationand answer information, and enabling the key field information to be in one-to-one correspondence with the answer information according to a preset corresponding relation; presetting a plurality of conference rooms at different positions, wherein unique corresponding address information is preset in each conference room; collecting current problem information; judging whether the current problem information contains key field information or not; if the current answer information contains the key field information, calling the current answer information corresponding to the key field information, and feeding back the current answer information; if the key field information is not contained, sequentially judging whether each conference room is in an occupied state or not; judging whether a meeting room in a non-occupied state exists or not; and if so, sorting the address information of the conference room in the non-occupied state according to a preset priority, and feeding back the address information of the conference room with the highest priority. The function of improving the solving efficiency of difficult problems in enterprises is achieved.

Description

technical field [0001] The present application relates to the field of communication technology, and in particular to a method, system, storage medium and equipment for processing internal information feedback within an enterprise. Background technique [0002] With the development of Internet technology, office efficiency is increasing day by day, and the communication and collaboration methods between various departments within the company are becoming more and more diverse. When a company implements a new product or system, it usually uses it within the company to test the product The performance is further optimized in a timely manner. During this process, employees may have operational difficulties. Therefore, the customer service team of the company's R&D department needs to answer questions for other employees in a timely manner. [0003] Feedback and questioning methods for related technologies include online self-service or direct online communication with the custo...

AI Technical Summary

Problems solved by technology

[0004] The disadvantage of the above-mentioned related technologies is that the routine problems of new products / systems can be quickly answered through online self-service, but there may be other difficult problems in the testing phase of new products / systems , and the communication methods of the above-mentioned related technologies may have low communication efficiency for difficult problems

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