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Business volume prediction method and device, electronic equipment and readable storage medium

A forecasting method and business volume technology, applied in the field of electronics, can solve problems such as increasing the actual R&D cost, agent training cost, etc., and achieve the effect of improving forecasting accuracy and flexible configuration

Pending Publication Date: 2021-10-19
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

At the same time, the seat system has also been modified accordingly, but it will inevitably increase the actual R&D cost and the training cost of seat personnel.

Method used

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  • Business volume prediction method and device, electronic equipment and readable storage medium
  • Business volume prediction method and device, electronic equipment and readable storage medium
  • Business volume prediction method and device, electronic equipment and readable storage medium

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Embodiment Construction

[0056] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concepts of the present disclosure.

[0057] The terminology used herein is for the purpose of describing particular embodiments only, and is not intended to be limiting of the present disclosure. The terms "comprising", "comprising", etc. used herein indicate the presence of stated features,...

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Abstract

The invention provides a business volume prediction method. The business volume prediction method comprises the following steps: acquiring a to-be-predicted period and a prediction algorithm corresponding to the to-be-predicted period; according to the to-be-predicted period, selecting the business volume of a preset number of historical periods, namely selecting the business volume of a plurality of continuous periods before the to-be-predicted period; and finally, based on the prediction algorithm and the business volume of the historical period, predicting the business volume of the to-be-predicted period. The invention further provides a business volume prediction device, electronic equipment and a computer readable storage medium.

Description

technical field [0001] The present disclosure relates to the field of electronic technology, and more specifically, to a traffic forecasting method, device, electronic equipment, and readable storage medium. Background technique [0002] Remote banking call centers are an important communication tool between banks and customers. Usually, a certain number of on-duty agents are assigned to different types of business according to different business types and the business volume of the business type. However, the type of business that customers call for consultation is relatively not fixed, and the business volume also fluctuates with time. Consulting different businesses makes it difficult to allocate corresponding seats. Once it is in the peak period of business, it may cause the corresponding type of agents to be in the state of customer service. , so that the consulting needs of customer service cannot be met. [0003] In recent years, remote banking agents are required t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q40/02
CPCG06Q10/04G06Q40/02
Inventor 白冰高峰仇国龙
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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