The invention discloses a device, a system and a method for reducing call loss in on-line billing, which belong to the field of communication. The device can be connected and communicated with an on-line billing client and a server respectively, and can comprise an internal communication module connected and communicated with the client to carry out information interaction, a call loss reducing module which receives information sent by the internal communication module, identifies a session message of the information to generate a session identifier and carries out session management, and an external communication module connected and communicated with the call loss reducing module and the server respectively to carry out information interaction. The system and the method can separately manage service logic control and session maintenance by arranging access equipment, and utilizes various mechanisms, such as redundance, dynamic load feedback, resending overtime, abnormal link and notification on busy, to protect service message security to reduce the call loss.