Predictive outcall method and predictive outcall system

Abstract

The invention discloses a predictive outbound call method, comprising: initializing and acquiring outbound call task information; selecting an outbound call mode according to the acquired outbound call task information; The number of outbound calls sent; the outbound call mode includes robot agent mode and human-machine cooperation mode; obtain the outbound call number information in the outbound call task information, and trigger the corresponding outbound call task according to the current number of outbound calls to be sent; the outbound call task is completed Then record the outbound call result, and update the outbound call result information in the outbound call task information. In addition, a predictive outbound calling system is also disclosed. The present invention satisfies the outbound call processing in the robot seat mode and the human-machine cooperation mode, can realize stable and efficient predictive outbound calls in the man-machine cooperation scene, greatly reduces the average idle time of artificial seats, and effectively reduces the call loss rate .

Description

technical field [0001] The invention relates to the technical field of telephone outgoing calls, in particular to a predictive outgoing call method and a predictive outgoing call system. Background technique [0002] In the prior art, the predictive outbound system communicates with customers in a targeted and planned way through telephone outbound calls, thereby establishing a communication channel between the enterprise and customers; If it is connected, the predictive outbound call system will immediately assign the connected user to an idle agent for follow-up communication; if it is judged that the call is unanswered or busy based on signaling or voice recognition, predictive The predictive outbound call system records the dialing results, and sends a new call at the next outbound call time according to the outbound call strategy; if the dialed phone number is a shutdown or empty number, the predictive outbound call system records relevant information and calls the next...

AI Technical Summary

Problems solved by technology

[0003] However, the inventors have found through research that the existing technology usually only predicts outbound calls for purely manual customer service scenarios, but lacks support for predictive outbound calls for human-machine collaboration scenarios. In the artificial customer service scene, the dialogue link between the customer and the robot is added, that is, the man-machine dialogue link

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