Self-service method and system

Abstract

The invention is suitable for the field of self-service, and provides a self-service method and system, and the method comprises the steps: collecting vehicle condition information and demand category options; generating real-time state information and confirmation service information of the demand category options based on the demand category options; collecting a result of confirming the service information, and generating a car receiving process instruction based on the demand category option; acquiring a car receiving process instruction, and matching a targeted responsibility reception employee; by collecting completion information and generating release control information, a customer can conveniently select own service requirements without waiting for a long time in a store, the security cost of the store is saved while the security of the store is ensured, and the system can display the current state and waiting time of each requirement category in real time, so that the customer is helped to make a more intelligent choice, and the user experience is improved. According to the method, resource waste caused by blind waiting is avoided, trust and dependence of customers on 4S stores are enhanced by providing convenient and efficient service experience, and long-term stable customer relationships can be cultivated.

Description

Technical Field

[0001] The present invention belongs to the field of self-service, and in particular relates to a self-service method and system. Background Art

[0002] With the rapid development of the automobile market and the growing demand for automobiles by consumers, 4S stores are becoming more and more important in the automobile industry chain. However, the traditional 4S store after-sales service model faces many challenges, such as low service efficiency, opaque information, and poor customer experience, which directly affect customer satisfaction and loyalty.

[0003] At present, 4S stores still mostly rely on manual guidance when providing after-sales service to subsequent customers. Customers often need to wait for a long time for service, and the service process is cumbersome, resulting in low overall service efficiency. With the rapid development of information technology, especially the widespread application of technologies such as mobile Internet, big data and cloud computing, it has provided possibilities for the innovation of after-sales service models of 4S stores. Therefore, it is urgent to introduce a self-service method and system to improve service efficiency and enhance customer experience. Summary of the invention

[0004] The purpose of the present invention is to provide a self-service method and system, aiming to solve the problems raised in the above background technology.

[0005] The present invention is implemented in this way. On the one hand, a self-service method comprises: Collect vehicle condition information and required category options; Based on the demand category options, generate real-time status information and confirmation service information of the demand category options; Collect and confirm the service information, and generate vehicle pick-up process instructions based on the required category options; Obtain the instructions for the vehicle pick-up process and match the targeted responsible reception staff; Collect completion information and generate release control information.

[0006] As a further solution of the present invention, the specific contents of the demand categories include: Maintenance category: Targeted maintenance of vehicles; Maintenance category: maintenance and upgrade of vehicles; Beauty category: Car washing and film application services; New energy category: charging services for vehicles; Departure rescheduled.

[0007] As a further solution of the present invention, the step of generating the real-time status information and confirmation service information of the demand category option based on the demand category option specifically includes: Get the required category options and match the real-time status information of the workstations corresponding to the category; Based on the real-time status information of the workstation corresponding to the category, calculate and generate the waiting time information of the workstation corresponding to the category; Based on the waiting time information of the corresponding workstations in this category, push confirmation service options.

[0008] As a further solution of the present invention, the obtaining of the vehicle pick-up process instruction and matching of the targeted responsible reception staff specifically include: Get the vehicle pick-up process instructions and match the corresponding workstation responsible employee set for this category; Retrieve the real-time work status of the responsible employees of the corresponding workstations in this category; Extract the responsible employees of the corresponding workstations whose real-time working status is idle, and generate multiple employees to be selected to pick up the car; Sort the pick-up values ​​of multiple employees to be selected from the largest to the smallest on the day; Select the candidate pick-up employee with the minimum pick-up value on that day to generate a targeted responsible reception employee.

[0009] As a further solution of the present invention, the collecting completion information and generating release control information specifically includes: Obtain completion information and extract license plate information of completed vehicles; Add the completed vehicle license plate information to the completed information to generate a first-level verification information set; Collect the electronic signature information of the safety officer; Add the safety officer's electronic signature information to the first-level verification information to generate a second-level verification information set; Check whether the secondary verification information exists; If the secondary verification information exists, release control information is generated.

[0010] As a further solution of the present invention, on the other hand, a self-service system comprises: The first collection module is used to collect vehicle condition information and demand category options; A first generating module, for generating real-time status information and confirmation service information of the demand category option based on the demand category option; The second collection module is used to collect and confirm the results of service information; The second generation module is used to generate vehicle pick-up process instructions; The acquisition module is used to obtain the vehicle pick-up process instructions; Matching module, used to match targeted responsible reception staff; The third collection module is used to collect completion information; The third generating module is used to generate release control information.

[0011] As a further solution of the present invention, the first generating module specifically includes: A first acquisition unit, used to acquire a demand category option; A first matching unit matches the real-time status information of the workstation corresponding to the category; A calculation and generation unit, used to calculate and generate waiting time information of the workstation corresponding to the category based on the real-time status information of the workstation corresponding to the category; The push unit is used to push and confirm service options based on the waiting time information of the workstation corresponding to the category.

[0012] As a further solution of the present invention, the matching module specifically includes: A second acquisition unit is used to acquire a vehicle pick-up process instruction; The second matching unit is used to match the set of responsible employees for the workstations corresponding to the category; A retrieval unit, used to retrieve the real-time working status of the responsible employee set of the workstation corresponding to the category; An extraction unit is used to extract the responsible employees of corresponding workstations whose real-time working status is idle; The first generating unit is used to generate a plurality of employees to be selected to pick up the vehicle; A sorting unit, used to sort the pick-up values ​​of multiple employees to be selected from the largest to the smallest on the day; A selection unit is used to select the employee with the minimum pick-up value on that day; The second generating unit is used to generate targeted responsible reception staff.

[0013] The present invention provides a self-service method and system, which allow customers to conveniently select their own service needs without having to wait for a long time in the store, while ensuring the safety of the store and saving store security costs. The system can display the current status and waiting time of each demand category in real time, helping customers make more informed choices, avoiding the waste of resources caused by blind waiting, improving service efficiency, and by providing a convenient and efficient service experience, enhancing customers' trust and reliance on 4S stores, which is conducive to cultivating long-term and stable customer relationships. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] Figure 1 It is a main flow chart of a self-service method.

[0015] Figure 2 The invention relates to a flowchart for generating real-time status information and confirming service information of a demand category option based on a demand category option in a self-service method.

[0016] Figure 3 The invention is a flowchart for obtaining the pick-up process instructions and matching the targeted responsible reception staff in a self-service method.

[0017] Figure 4 The invention is a flowchart for collecting completion information and generating release control information in a self-service method.

[0018] Figure 5 It is a main structure diagram of a self-service system.

[0019] Figure 6 It is a structural block diagram of the first generation module in a self-service system.

[0020] Figure 7 It is a structural block diagram of a matching module in a self-service system. DETAILED DESCRIPTION

[0021] In order to make the purpose, technical solution and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not intended to limit the present invention.

[0022] The specific implementation of the present invention is described in detail below in conjunction with specific embodiments.

[0023] The present invention provides a self-service method and system, which solves the technical problems in the background technology.

[0024] like Figure 1 FIG. 1 is a main flow chart of a self-service method provided by an embodiment of the present invention, wherein the self-service method comprises: Step S100: Collect vehicle condition information and required category options; Step S200: Based on the demand category option, generate the demand category option real-time status information and confirmation service information; Step S300: collecting and confirming the service information, and generating a vehicle pick-up process instruction based on the required category options; Step S400: Obtaining the vehicle pick-up process instruction and matching the targeted responsible reception staff; Step S500: Collect completion information and generate release control information.

[0025] When this embodiment is applied, parking gates and self-service machines are set at the entrance and exit areas of the 4S store. An entry channel and an exit channel are set behind the parking gates. You can enter the after-sales area of ​​the 4S store along the entry channel, and you can exit the 4S store along the exit channel. The parking gate can recognize the vehicle license plate. When the vehicle enters the set position of the 4S store entrance area, the parking gate will recognize the vehicle license plate. At the same time, the driver can open the driver's side window and use the self-service machine to select the demand category. First, vehicle condition information and demand category options are collected. When the vehicle license plate meets the preset requirements and the driver selects the demand category, based on the demand category option, real-time status information and confirmation service information of the demand category option are generated. The real-time status information can display whether a certain demand category can be carried out at this moment and the waiting time of a certain demand category. Then the result of confirming the service information is collected, and based on the demand category option, a vehicle pick-up process instruction is generated. , when the targeted user confirmation information is collected, the parking gate opens and the driver can enter the entrance channel. If the waiting time for the demand category option is too long, the driver can enter the exit channel and drive out of the 4S store. When the pick-up process instruction is generated, the pick-up process instruction is uploaded to the cloud, the pick-up process instruction is obtained, and the targeted responsible reception staff is matched. After the cloud assigns the pick-up process instruction to the reception staff, the driver drives to the set area and the driver hands the vehicle to the reception staff. The reception staff drives the vehicle to the demand category service area. After the vehicle service is completed, completion information is generated, and the driver will receive a push reminder on the terminal (mobile phone). At the same time, the completion information is collected and the release control information will be generated. When the driver completes the car pick-up and drives to the exit parking gate, it will automatically identify whether the vehicle has release control information. If the vehicle has release control information, the exit parking gate will open and the vehicle can drive out normally, completing the entire self-service process.

[0026] As a preferred embodiment of the present invention, the specific content of the demand category includes: Maintenance category: Targeted maintenance of vehicles; Maintenance category: maintenance and upgrade of vehicles; Beauty category: Car washing and film application services; New energy category: charging services for vehicles; Departure rescheduling; When this embodiment is applied, the demand categories specifically include repair categories, maintenance categories, beauty categories, new energy categories and exit rescheduling. The repair category can perform targeted repairs on vehicles, the maintenance category can perform maintenance and upgrades on vehicles, the beauty category provides car washing and film sticking services for vehicles, and the new energy category provides charging services for vehicles. Users can view the real-time status and estimated waiting time of each category through the self-service machine and make a selection. If the user's intended category is full or the waiting time is long, the user can choose the exit rescheduling option. After the parking gate in the entrance area is opened, the driver can drive into the exit channel and then drive out of the 4S store, avoiding the waste of resources caused by blind waiting.

[0027] like Figure 2 As shown, as a preferred embodiment of the present invention, the generating of the real-time status information and confirmation service information of the demand category option based on the demand category option specifically includes: Step S201: Obtain the required category option and match the real-time status information of the workstation corresponding to the category; Step S202: Based on the real-time status information of the workstation corresponding to the category, calculate and generate the waiting time information of the workstation corresponding to the category; Step S203: Push confirmation service options based on the waiting time information of the workstation corresponding to the category; When this embodiment is applied, first, when the driver selects a certain demand category, the driver's demand category option is obtained, the real-time status information of the workstation corresponding to the category is matched, and the waiting time information of the workstation corresponding to the category is calculated and generated based on the real-time status information of the workstation corresponding to the category. If there is an idle workstation in the category, the waiting time is zero. After the waiting time information of the workstation corresponding to the category is generated, based on the waiting time information of the workstation corresponding to the category, a confirmation service option will be pushed to the self-service machine, waiting for the driver to confirm the service. If the demand category selected by the driver is departure rescheduling, the corresponding workstation real-time status information and confirmation service option will not be generated.

[0028] like Figure 3 As shown, as a preferred embodiment of the present invention, the acquisition of the vehicle pick-up process instruction and matching of the targeted responsible reception staff specifically include: Step S401: Obtain the vehicle pick-up process instruction and match the responsible employee set of the corresponding workstation of the category; Step S402: Retrieve the real-time working status of the responsible employee set of the workstation corresponding to the category; Step S403: extracting the responsible employees of the corresponding workstations whose real-time working status is idle, and generating multiple employees to be selected to receive the vehicle; Step S404: sorting the vehicle pick-up values ​​of multiple employees to be selected from the largest to the smallest on the day; Step S405: Select the candidate pick-up employee with the minimum pick-up value on the day to generate a targeted responsible reception employee; It should be understood that when the driver confirms the service, the result of confirming the service information is collected, and based on the demand category options, the pick-up process instructions are generated, the pick-up process instructions are obtained, and the set of responsible employees for the corresponding workstations of the category is matched. Each category has multiple responsible employees at the corresponding workstations. The responsible employees for the corresponding workstations whose real-time working status is idle are extracted, and multiple pick-up employees to be selected are generated. The pick-up values ​​of the multiple pick-up employees to be selected on the day are sorted from large to small, and the pick-up employee to be selected with the smallest pick-up value on the day is selected, that is, the employee who picks up the least number of cars on the day, and the employee is confirmed as the targeted responsible reception employee. A sign will be set at the entrance channel, and the driver can drive the vehicle to the work area corresponding to the confirmed service category according to the sign. During the above driving process, the confirmed targeted responsible reception employee will be notified to go to the corresponding category work area to wait for the driver to arrive.

[0029] like Figure 4 As shown, as a preferred embodiment of the present invention, the collecting completion information and generating release control information specifically includes: Step S501: Obtain completion information and extract license plate information of completed vehicles; Step S502: Add the license plate information of the completed vehicle to the completed information to generate a first-level verification information set; Step S503: Collect the electronic signature information of the security officer; Step S504: adding the safety officer's electronic signature information to the first-level verification information to generate a second-level verification information set; Step S505: Retrieve whether the secondary verification information exists; Step S506: If the secondary verification information exists, generate release control information; When this embodiment is applied, the completion information is first obtained, the license plate information of the completed vehicle is extracted, the license plate information of the completed vehicle is added to the completion information, and a first-level verification information set is generated. A safety officer is set up, and the safety officer is used for release control. The safety officer can be concurrently served by the corresponding vehicle targeted reception staff. When the vehicle service is completed, the vehicle targeted reception staff can sign an electronic signature, and then collect the safety officer's electronic signature information, add the safety officer's electronic signature information to the first-level verification information, generate a second-level verification information set, and search whether the second-level verification information exists. If the second-level verification information exists, generate release control information. When the vehicle drives to the exit parking gate, it will automatically identify whether the vehicle has release control information. If the vehicle has release control information, the exit parking gate will open, and the vehicle can drive out normally, completing the entire self-service process.

[0030] like Figure 5 As shown, as another preferred embodiment of the present invention, on the other hand, a self-service system comprises: The first collection module 100 is used to collect vehicle condition information and demand category options; The first generating module 200 is used to generate the real-time status information and confirmation service information of the demand category option based on the demand category option; The second collection module 300 is used to collect the result of confirming the service information; The second generating module 400 is used to generate a vehicle pick-up process instruction; An acquisition module 500 is used to acquire a vehicle pick-up process instruction; A matching module 600 is used to match targeted responsible reception staff; The third collection module 700 is used to collect completion information; The third generating module 800 is used to generate release control information; When this embodiment is applied, the first acquisition module 100 acquires vehicle condition information and demand category options. Based on the demand category options, the first generation module 200 generates real-time status information and confirmation service information of the demand category options. The second acquisition module 300 acquires the result of the confirmation service information. The second generation module 400 generates vehicle pick-up process instructions. The acquisition module 500 acquires the vehicle pick-up process instructions. The matching module 600 matches the targeted responsible reception staff. The third acquisition module 700 acquires completion information. The third generation module 800 generates release control information.

[0031] like Figure 6 As shown, as another preferred embodiment of the present invention, the first generating module 200 specifically includes: The first acquisition unit 201 is used to acquire the demand category options; The first matching unit 202 matches the real-time status information of the workstation corresponding to the category; A calculation and generation unit 203, configured to calculate and generate waiting time information of the workstation corresponding to the category based on the real-time status information of the workstation corresponding to the category; A push unit 204, configured to push a confirmation service option based on the waiting time information of the workstation corresponding to the category; When this embodiment is applied, the first acquisition unit 201 acquires the demand category option, the first matching unit 202 matches the real-time status information of the workstation corresponding to the category, based on the real-time status information of the workstation corresponding to the category, the calculation generation unit 203 calculates and generates the waiting time information of the workstation corresponding to the category, based on the waiting time information of the workstation corresponding to the category, the push unit 204 pushes and confirms the service option.

[0032] like Figure 7 As shown, as another preferred embodiment of the present invention, the matching module 600 specifically includes: The second acquisition unit 601 is used to acquire a vehicle pick-up process instruction; The second matching unit 602 is used to match the set of responsible employees for the workstations corresponding to the category; A retrieval unit 603 is used to retrieve the real-time working status of the responsible employee set of the workstation corresponding to the category; An extraction unit 604 is used to extract the corresponding workstation responsible employee whose real-time working status is idle; The first generating unit 605 is used to generate a plurality of employees to be selected to pick up the vehicle; A sorting unit 606, used to sort the vehicle pick-up values ​​of multiple employees to be selected from large to small on the same day; A selection unit 607 is used to select a candidate employee with the minimum value of the vehicle pickup value on that day; The second generating unit 608 is used to generate a targeted responsible reception staff When this embodiment is applied, the second acquisition unit 601 acquires the vehicle pick-up process instruction, the second matching unit 602 matches the set of responsible employees for the corresponding workstations of the category, the retrieval unit 603 retrieves the real-time work status of the set of responsible employees for the corresponding workstations of the category, the extraction unit 604 extracts the responsible employees for the corresponding workstations whose real-time work status is idle, the first generation unit 605 generates multiple employees to be selected for vehicle pick-up, the sorting unit 606 sorts the vehicle pick-up values ​​of the multiple employees to be selected for the day from large to small, the selection unit 607 selects the employee to be selected for the vehicle pick-up with the smallest vehicle pick-up value for the day, and the second generation unit 608 generates a targeted responsible reception employee.

[0033] In the above embodiment of the present invention, a self-service method is provided, and a self-service system is provided. A parking gate and a self-service machine are arranged at the entrance and exit areas of the 4S shop. An entry channel and an exit channel are arranged behind the parking gate. The vehicle can enter the after-sales area of ​​the 4S shop along the entry channel, and can exit the 4S shop along the exit channel. The parking gate can recognize the vehicle license plate. When the vehicle enters the set position of the entrance area of ​​the 4S shop, the parking gate will recognize the vehicle license plate. At the same time, the driver can open the driver's side window and use the self-service machine to select the required category. First, the vehicle condition information and the required category selection are collected. Item, when the vehicle license plate meets the preset requirements and the driver selects the demand category, based on the demand category option, the real-time status information and confirmation service information of the demand category option are generated. The real-time status information can display whether a certain demand category can be carried out at this moment and the waiting time of a certain demand category, and then the result of the confirmation service information is collected, and based on the demand category option, the pick-up process instructions are generated. When the targeted user confirmation information is collected, the parking gate is opened and the driver can enter the entry channel. If the waiting time of the demand category option is too long, the driver can enter the exit channel and drive out of the 4S store. When the pick-up process is generated Instructions, the vehicle pick-up process instructions are uploaded to the cloud, the vehicle pick-up process instructions are obtained, and the targeted responsible reception staff are matched. After the cloud assigns the vehicle pick-up process instructions to the reception staff, the driver drives to the set area, the driver hands the vehicle to the reception staff, and the reception staff drives the vehicle to the service area of ​​the required category. After the vehicle service is completed, completion information is generated, and the driver will receive a push reminder on the terminal (mobile phone). At the same time, the completion information is collected and release control information is generated. When the driver completes the vehicle pick-up and drives to the exit parking gate, it will automatically identify whether the vehicle has release control information. If the vehicle has release control information, the exit parking gate is opened, and the vehicle can drive out normally, completing the entire self-service process; the method and system allow customers to conveniently choose their own service needs without having to wait for a long time in the store. While ensuring the safety of the store, it saves the store security cost. The system can display the current status and waiting time of each demand category in real time, helping customers make more wise choices, avoiding the waste of resources caused by blind waiting, and improving service efficiency. By providing a convenient and efficient service experience, it enhances customers' trust and dependence on 4S stores, which is conducive to cultivating long-term and stable customer relationships.

[0034] In order to load the above-mentioned method and system and enable it to run smoothly, the system, in addition to the various modules mentioned above, may also include more or fewer components than described above, or a combination of certain components, or different components, for example, it may include input and output devices, network access devices, buses, processors and memories, etc.

[0035] The processor may be a central processing unit, or other general-purpose processors, digital signal processors, application-specific integrated circuits, off-the-shelf programmable gate arrays or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. A general-purpose processor may be a microprocessor or any conventional processor, etc. The processor is the control center of the system, and various interfaces and lines are used to connect various parts.

[0036] The technical features of the above-described embodiments may be arbitrarily combined. To make the description concise, not all possible combinations of the technical features in the above-described embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0037] The above-mentioned embodiments only express several implementation methods of the present invention, and the description thereof is relatively specific and detailed, but it cannot be understood as limiting the scope of the patent of the present invention. It should be pointed out that, for ordinary technicians in this field, several variations and improvements can be made without departing from the concept of the present invention, which all belong to the protection scope of the present invention. Therefore, the protection scope of the patent of the present invention shall be subject to the attached claims.

[0038] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the protection scope of the present invention.

Claims

1. A self-service method, characterized in that: The method comprises: Collect vehicle condition information and required category options; Based on the demand category options, generate real-time status information and confirmation service information of the demand category options; Collect and confirm the service information, and generate vehicle pick-up process instructions based on the required category options; Obtain the instructions for the vehicle pick-up process and match the targeted responsible reception staff; Collect completion information and generate release control information.

2. The self-service method according to claim 1, characterized in that: The specific contents of the demand categories include: Maintenance category: Targeted maintenance of vehicles; Maintenance category: maintenance and upgrade of vehicles; Beauty category: Car washing and film application services; New energy category: charging services for vehicles; Departure rescheduled.

3. The self-service method according to claim 1, characterized in that: The generating of the real-time status information and confirmation service information of the demand category option based on the demand category option specifically includes: Get the required category options and match the real-time status information of the workstations corresponding to the category; Based on the real-time status information of the workstation corresponding to the category, calculate and generate the waiting time information of the workstation corresponding to the category; Based on the waiting time information of the corresponding workstations in this category, push confirmation service options.

4. The self-service method according to claim 3, characterized in that: The acquisition of the vehicle pick-up process instruction and matching of the targeted responsible reception staff specifically include: Get the vehicle pick-up process instructions and match the corresponding workstation responsible employee set for this category; Retrieve the real-time work status of the responsible employees of the corresponding workstations in this category; Extract the responsible employees of the corresponding workstations whose real-time working status is idle, and generate multiple employees to be selected to pick up the car; Sort the pick-up values ​​of multiple employees to be selected from the largest to the smallest on the day; Select the candidate pick-up employee with the minimum pick-up value on that day to generate a targeted responsible reception employee.

5. The self-service method according to claim 1, characterized in that: The collecting of completion information and generating release control information specifically includes: Obtain completion information and extract license plate information of completed vehicles; Add the completed vehicle license plate information to the completed information to generate a first-level verification information set; Collect the electronic signature information of the safety officer; Add the safety officer's electronic signature information to the first-level verification information to generate a second-level verification information set; Check whether the secondary verification information exists; If the secondary verification information exists, release control information is generated.

6. A self-service system, characterized in that: The self-service method according to any one of claims 1 to 5 is applied, wherein the system comprises: The first collection module is used to collect vehicle condition information and demand category options; A first generating module, for generating real-time status information and confirmation service information of the demand category option based on the demand category option; The second collection module is used to collect and confirm the results of service information; The second generation module is used to generate vehicle pick-up process instructions; The acquisition module is used to obtain the vehicle pick-up process instructions; Matching module, used to match targeted responsible reception staff; The third collection module is used to collect completion information; The third generating module is used to generate release control information.

7. The self-service system according to claim 6, characterized in that: The first generation module specifically includes: A first acquisition unit, used to acquire a demand category option; A first matching unit matches the real-time status information of the workstation corresponding to the category; A calculation and generation unit, used to calculate and generate waiting time information of the workstation corresponding to the category based on the real-time status information of the workstation corresponding to the category; The push unit is used to push and confirm service options based on the waiting time information of the workstation corresponding to the category.

8. The self-service system according to claim 7, characterized in that: The matching module specifically includes: A second acquisition unit is used to acquire a vehicle pick-up process instruction; The second matching unit is used to match the set of responsible employees for the workstations corresponding to the category; A retrieval unit, used to retrieve the real-time working status of the responsible employee set of the workstation corresponding to the category; An extraction unit is used to extract the responsible employees of corresponding workstations whose real-time working status is idle; The first generating unit is used to generate a plurality of employees to be selected to pick up the vehicle; A sorting unit, used to sort the pick-up values ​​of multiple employees to be selected from the largest to the smallest on the day; A selection unit is used to select the employee with the minimum pick-up value on that day; The second generating unit is used to generate targeted responsible reception staff.

Images