Maintenance service order sending method and device and computer readable storage medium

Abstract

The invention discloses a maintenance service order sending method and device and a computer readable storage medium, and relates to the technical field of information management, and the method comprises the steps: obtaining the login information of a maintenance request initiating end, retrieving the associated service card information according to the login information of a user, achieving the intelligent matching of services, and improving the user experience. According to the technical scheme, the task requirement is more accurately determined in combination with the service card information and the maintenance request, resource waste or service quality reduction caused by undefined requirements is avoided, the required technical level can be accurately determined by identifying the technical field corresponding to the task requirement and evaluating the task difficulty level, and the service quality is improved. The task is ensured to be allocated to workers with corresponding professional knowledge and skills, so that the quality of maintenance service is improved.

Description

Technical Field

[0001] The present application relates to the field of information management technology, and in particular to a maintenance service dispatching method, device and computer-readable storage medium. Background Art

[0002] Traditional after-sales service platforms require users to register and verify their identity information and submit a maintenance application form. The form is then dispatched to technicians for installation and maintenance operations based on the installation and maintenance applications reported by the users.

[0003] The current after-sales service platform cannot accurately dispatch maintenance orders based on customer needs. There is a mismatch between technical workers and customer needs, which makes it impossible to meet customer needs and the quality of maintenance services is low.

[0004] The above contents are only used to assist in understanding the technical solution of the present application and do not constitute an admission that the above contents are prior art. Summary of the invention

[0005] The main purpose of this application is to provide a maintenance service dispatching method, device and computer-readable storage medium, aiming to solve the technical problem of how to improve the quality of maintenance services.

[0006] To achieve the above purpose, the present application proposes a maintenance service dispatching method, which is applied to a server, and the method includes: When receiving a maintenance request sent by a user terminal, obtaining login information corresponding to the maintenance request initiator; If there is service card information associated with the login information, obtaining task requirement description information according to the maintenance request; Extracting keywords from the task requirement description information, and identifying the technical field and technical level corresponding to the maintenance request according to the keywords; updating the screening conditions according to the technical field and the technical level, and screening the target technical workers according to the screening conditions; Generate a pending work order corresponding to the maintenance request, and send the pending maintenance work order to the target technical worker.

[0007] In one embodiment, before the step of obtaining the login information corresponding to the maintenance request initiator when receiving the maintenance request sent by the user end, the step includes: According to the type information of the device, configure the service card information of the device; Encode the service card information into a QR code and deploy it on the device; Upon receiving a card purchase request initiated by a user terminal, obtaining user information corresponding to the terminal initiating the card purchase request; The corresponding service card information is determined according to the card purchase request, the service card information and the user information are bound, and a card purchase success message is sent to the user terminal.

[0008] In one embodiment, when receiving a maintenance request sent by a user terminal, the step of obtaining login information corresponding to the maintenance request initiator includes: If the service card information associated with the login information does not exist, the service request information is returned and a service failure information is sent to the user end.

[0009] In one embodiment, if there is service card information associated with the login information, the step of obtaining task requirement description information according to the maintenance request includes: If there is service card information associated with the login information, verify the validity of the service card information; If the verification is successful, the task requirement description information is determined according to the device information in the service card information and the fault type in the maintenance request; If the verification fails, the service request information is returned and the service failure information is sent to the user end.

[0010] In one embodiment, the step of extracting keywords from the task requirement description information and identifying the technical field and technical level corresponding to the maintenance request according to the keywords includes: Extracting the keywords according to the task requirement description information; According to the keyword, the technical field is matched with the known technical field to determine the technical field; Analyze the keywords, evaluate the task complexity and workload, and determine the task difficulty level; The technical level is determined according to the corresponding relationship between the task difficulty level and the technical level.

[0011] In one embodiment, after the step of generating a pending work order corresponding to the maintenance request and sending the pending maintenance work order to the target technical worker, the following steps are included: Collect feedback information of the maintenance work order, and determine service card information corresponding to the feedback information; The service card information is updated according to the task completion status in the feedback information, and maintenance feedback information is sent to the user end.

[0012] In addition, to achieve the above purpose, the present application also proposes a maintenance service dispatching method, characterized in that, applied to a user end, the method comprises: Log in by scanning the device QR code, obtain the service card information corresponding to the login information and display it; Combining the store information entered by the user with the service card information, constructing a maintenance request and sending it to the server; When the maintenance feedback information sent by the server is received, the maintenance record is obtained and displayed.

[0013] In one embodiment, before the step of logging in by scanning a device QR code, obtaining the service card information corresponding to the login information and displaying it, the following steps are included: Log in by scanning the QR code, obtain a list of service card types, and initiate a card purchase request based on the service card selected by the user; Receive the card purchase success information, obtain the service card information and display it.

[0014] In addition, to achieve the above-mentioned purpose, the present application also proposes a maintenance service dispatching device, which includes: a memory, a processor, and a computer program stored on the memory and executable on the processor, and the computer program is configured to implement the steps of the maintenance service dispatching method as described above.

[0015] In addition, to achieve the above-mentioned purpose, the present application also proposes a storage medium, which is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by the processor, the steps of the maintenance service dispatching method described above are implemented.

[0016] The present application provides a method for dispatching maintenance services. The present application first obtains the login information of the initiator of the maintenance request, retrieves the associated service card information based on the user's login information, and realizes intelligent matching of services. By combining the service card information and the maintenance request, the task requirements are determined more accurately, avoiding waste of resources or degradation of service quality due to unclear requirements. By identifying the technical field corresponding to the task requirements and evaluating the difficulty level of the task, the required technical level can be accurately determined, ensuring that the task is assigned to workers with corresponding professional knowledge and skills, thereby improving the quality of maintenance services. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0018] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0019] Figure 1 A flowchart of the first embodiment of the maintenance service dispatching method of this application is provided; Figure 2 A flowchart of the second embodiment of the maintenance service dispatching method of this application is provided; Figure 3 A flowchart of the third embodiment of the maintenance service dispatching method of this application is provided; Figure 4 A flowchart diagram of the fourth embodiment of the maintenance service dispatching method of this application; Figure 5 A flowchart of the fifth embodiment of the maintenance service dispatching method of this application is provided; Figure 6 A flowchart diagram of the sixth embodiment of the maintenance service dispatching method of this application; Figure 7 This is a schematic diagram of the equipment structure of the hardware operating environment involved in the maintenance service dispatching method in the embodiment of the present application.

[0020] The purpose, features and advantages of this application will be further described in conjunction with the embodiments and with reference to the accompanying drawings. DETAILED DESCRIPTION

[0021] It should be understood that the specific embodiments described herein are only used to explain the technical solutions of the present application and are not used to limit the present application.

[0022] In order to better understand the technical solution of the present application, a detailed description will be given below in conjunction with the accompanying drawings and specific implementation methods.

[0023] The main solutions of the embodiments of this application are: At present, the after-sales service platform cannot accurately dispatch maintenance orders based on customer needs, there is a mismatch between technical workers and customer needs, customer needs cannot be met, and the quality of maintenance services is low.

[0024] This application achieves intelligent matching of services by obtaining the login information of the initiator of the maintenance request and retrieving the associated service card information based on the user's login information. It determines the task requirements more accurately by combining the service card information and the maintenance request, avoiding waste of resources or degradation of service quality due to unclear requirements. By identifying the technical field corresponding to the task requirements and evaluating the difficulty level of the task, it can accurately determine the required technical level, ensuring that the task is assigned to workers with the corresponding professional knowledge and skills, thereby improving the quality of maintenance services.

[0025] It should be noted that the execution subject of this embodiment can be a maintenance service dispatching platform, or a computing service device with data processing, network communication and program running functions, such as a tablet computer, a personal computer, a mobile phone, etc., or a control device of a maintenance service dispatching platform capable of realizing the above functions, etc. This embodiment does not specifically limit this. The following takes the maintenance service dispatching platform as an example of the execution subject to explain this embodiment and the following embodiments.

[0026] Embodiment 1 Based on this, this application proposes a maintenance service dispatching method of the first embodiment, please refer to Figure 1 , the maintenance service dispatching method includes: Step S10, when receiving a maintenance request sent by a user end, obtaining login information corresponding to the end initiating the maintenance request.

[0027] In this embodiment, the user end refers to the terminal device or software interface used by the user to initiate requests, receive information or interact with the service provider, including a browser or a specific application on a smartphone, tablet computer, computer, etc. A maintenance request is a service request initiated by a user to a service provider, requesting maintenance work such as maintenance, repair or inspection of a specific product, equipment or facility. Login information is a set of data including user identity information, including user identification information.

[0028] As an optional implementation, a maintenance request submitted by a user through a user terminal is received, and the user's login credentials are extracted from the maintenance request to obtain the user's identity information.

[0029] Optionally, step S10 includes: Step S11: If the service card information associated with the login information does not exist, service request information is returned and service failure information is sent to the user terminal.

[0030] In this embodiment, the service failure information refers to the notification information sent to the user when the user's service request cannot be met, including the reason for the service failure, the suggested solution, etc.

[0031] As an optional implementation, based on the user information in the login information, the corresponding service card information is searched in the database to check whether the service card exists. If the corresponding service card information cannot be found in the database, the service request information is returned and a service failure information indicating that the service card does not exist is sent to the user end.

[0032] Step S20: If there is service card information associated with the login information, task requirement description information is obtained according to the maintenance request.

[0033] In this embodiment, the service card information includes equipment information, card purchase amount, validity period, service times, service type, etc. Task requirement description information refers to the service type, service content, requirements, expected completion time, etc. specifically described in the maintenance request initiated by the user, which can be in various forms, including but not limited to text, voice or other digital forms.

[0034] As an optional implementation, the associated service card information is queried in the database based on the user's login information. If the user has service card information, the specific task requirement description information is determined by combining the service card information and the maintenance request submitted by the user.

[0035] Exemplarily, based on the user's login information, the service card information associated with the user account is queried and obtained, the device model in the maintenance request submitted by the user is matched with the device information in the service card to confirm whether the device meets the service scope of the service card, and based on the maintenance request provided by the user, the fault description in the maintenance request is parsed. For the fault description input by the user through voice, voice recognition technology is used to convert it into text. For picture or video input, image recognition or video analysis technology is used to extract key information, and combined with product characteristics and common failure modes, a preliminary judgment is made on possible causes of the failure and solutions, the validity period of the service card is checked, and the specific repair or maintenance operations that need to be performed are determined.

[0036] Step S30, extracting keywords from the task requirement description information, and identifying the technical field and technical level corresponding to the maintenance request according to the keywords.

[0037] In this embodiment, the technical field is a collection of knowledge, skills and practical activities covered in a professional field. The task difficulty level is a hierarchical assessment of the task based on factors such as the complexity of the task, the required professional knowledge, skill level and completion time, so as to determine the resource investment required to perform the task. The technical level is a level divided according to factors such as the skill level, experience, and qualification certification of the technical worker, corresponding to the professional ability scope and job responsibilities of the technical worker.

[0038] As an optional implementation, analysis is performed based on task requirements, keywords are extracted, the technical field to which it belongs is determined, the difficulty level of the task is determined based on the technical complexity of the task and the difficulty assessment criteria, and the technical level required to complete the task is determined based on the technical level classification criteria.

[0039] Exemplarily, by identifying keywords in the task requirements, extracting key information such as the technologies, industry terms, and business processes involved, referring to the technical field classification standards, determining to which technical field the task belongs, and based on factors such as the technical complexity, workload, and time urgency of the task, determining the difficulty level of the task through comparison with historical cases, and determining the technical level required to complete the task based on the task difficulty level and referring to the technical level classification standards.

[0040] Optionally, step S30 includes: Step S31, extracting the keywords according to the task requirement description information.

[0041] Exemplarily, technology-related keywords are identified and extracted from the task requirement description information, and natural language processing technology is used to ensure the accuracy of the keywords.

[0042] Step S32, determining the technical field by matching the keyword with the known technical field.

[0043] Exemplarily, based on the extracted technical keywords, matching items are searched in the technical field classification to determine the technical field to which the task belongs. When the keywords include "air conditioning maintenance", "refrigeration system failure", etc., it is judged that the task belongs to the field of refrigeration equipment maintenance technology.

[0044] Step S33, analyzing the keywords, evaluating the task complexity and workload, and determining the task difficulty level.

[0045] In this embodiment, task complexity refers to the degree of knowledge, skills and experience required to complete the task, workload refers to the time, manpower, material resources and other resources required to complete the task, and the task difficulty level is a level classification obtained after a comprehensive evaluation of the complexity and workload of the task, which is used to indicate the difficulty of the task.

[0046] Exemplarily, the technical difficulty and working time information required for the task contained in the keywords are analyzed, the task complexity and workload are evaluated, and the task difficulty level is determined according to internal classification standards.

[0047] Step S34, determining the technical level according to the corresponding relationship between the task difficulty level and the technical level.

[0048] In this embodiment, the technical level refers to the classification of the professional skill level and experience level possessed by the technical personnel in a specific technical field.

[0049] As an optional implementation, a correspondence between technical level and task difficulty level is established by analyzing historical data and referring to industry standards, and the technical level corresponding to the task difficulty level is determined based on the established correspondence.

[0050] Step S40: updating screening conditions according to the technical field and the technical level, and screening target technical workers according to the screening conditions.

[0051] Step S50, generating a pending work order corresponding to the maintenance request, and sending the pending maintenance work order to the target technical worker.

[0052] In this embodiment, the maintenance request refers to a request from a user to perform maintenance, upkeep or overhaul on a device, which includes basic information of the device, fault description, maintenance requirements, etc. The dispatch information refers to a notification generated after the maintenance request task is assigned to a technical worker, which includes task details, assignment status, execution requirements, etc.

[0053] As an optional implementation, the basic information, allocation status and execution requirements corresponding to the maintenance request are integrated to generate a work order to be processed and sent to a target technical worker.

[0054] The present embodiment provides a method for dispatching maintenance services. The present embodiment first obtains the login information of the initiator of the maintenance request, retrieves the associated service card information according to the user's login information, and realizes intelligent matching of services. The service card information and the maintenance request are combined to more accurately determine the task requirements, thereby avoiding waste of resources or degradation of service quality due to unclear requirements. By identifying the technical field corresponding to the task requirements and evaluating the difficulty level of the task, the required technical level can be accurately determined, ensuring that the task is assigned to workers with corresponding professional knowledge and skills, thereby improving the quality of maintenance services.

[0055] Based on the first embodiment, the second embodiment of the present application proposes a maintenance service dispatching method, referring to Figure 2 , before step S10, including: Step S60: configuring the service card information of the device according to the type information of the device, and encoding the service card into a QR code.

[0056] In this embodiment, the device information is a collection of various data or parameters related to the device, including but not limited to the model, serial number, production date, maintenance record, usage status, configuration parameters, etc. of the device. A service card is a virtual card that records the service information of a device or product, including information such as validity period, service scope, service items, and device type. The virtual service card connects offline devices and online services through a QR code. As an optional implementation method, the device information for which a service card needs to be generated is collected, and a service card is generated using a template based on the collected device information, and the service card information is configured, and the service card information is encoded into a QR code.

[0057] Exemplarily, the specific information of the device is queried through the database, and a service card template is designed, including fields such as customer name, business entity, card purchase amount, type, validity period, and number of services. According to the collected device information, the service card template is filled in to generate a virtual service card.

[0058] Step S70, encoding the service card information into a QR code and deploying it on the device.

[0059] In this embodiment, the QR code is a graphic that records data symbol information in black and white distributed in a certain pattern on a two-dimensional plane through specific geometric shapes, and its content can be directly scanned and read by a camera.

[0060] Exemplarily, a QR code generation tool is used to encode the content of the service card into a QR code, and the QR code is printed and affixed to a corresponding device.

[0061] Exemplarily, a QR code generation tool is used to encode the content of the service card into a QR code, and for devices that support electronic display, the QR code is embedded into the display screen of the device.

[0062] Step S80, when receiving a card purchase request initiated by a user terminal, obtaining user information corresponding to the terminal initiating the card purchase request.

[0063] In this embodiment, the user terminal refers to a device used by the user to initiate a request or operation. The card purchase request is a request initiated by the user to purchase a service card, including the service card information and payment information selected by the user.

[0064] As an optional implementation, after receiving a card purchase request including user payment information, user information associated with the request is obtained.

[0065] Step S90, determining the corresponding service card information according to the card purchase request, binding the service card information and the user information, and sending a card purchase success message to the user terminal.

[0066] In this embodiment, binding refers to associating the service card information with the user information to ensure that the right to use the service card corresponds to a specific user. The card purchase success information is a notification message sent to the user after the user successfully purchases the service card.

[0067] Exemplarily, the user's card purchase request is parsed, the information of the service card purchased by the user is determined, the service card information is bound to the user information, the customer name and business entity fields of the service card are filled, and a card purchase success message is sent to the user end.

[0068] The present embodiment provides a method for dispatching maintenance services. The present embodiment first generates a service card through device information and configures it, provides a customized service card for each device, encodes the service card into a QR code, and users can easily obtain and use services without a physical card, thereby improving convenience of use. The service card information is bound to the user information, achieving a one-to-one correspondence between the service card and the user identity, thereby improving the efficiency of maintenance services.

[0069] Based on the first embodiment, the third embodiment of the present application proposes a maintenance service dispatching method, referring to Figure 3 , step S20 comprises: Step S21: If there is service card information associated with the login information, verify the validity of the service card information.

[0070] In this embodiment, validity verification refers to checking various attributes of the service card information to ensure that they meet the specified conditions or standards, so as to determine whether the service card can be used normally. The verification content includes whether the service card has expired and whether the remaining number of uses is sufficient.

[0071] Exemplarily, when a user's service request is received and it is determined that there is service card information associated with the logged-in user information, all relevant information of the service card is retrieved from the database, and it is verified whether the service card is in a valid state, whether the validity period of the service card is within the current date range, and whether the number of times the service card is used has reached the upper limit.

[0072] Step S22: If the verification is successful, the task requirement description information is determined according to the device information in the service card information and the fault type in the maintenance request.

[0073] As an optional implementation, the equipment information related to the current maintenance is extracted from the service card information, the specific fault type description is extracted from the maintenance request, and the specific task requirement description information is determined based on the equipment information and the fault type.

[0074] For example, text-based task description information is generated based on the equipment information and fault type. When the task is that the refrigerator has poor refrigeration effect, the task requirement is described as "check whether the refrigerator refrigeration system is operating normally, clean the back of the refrigerator and the surrounding heat dissipation area, use professional tools to detect the refrigerant pressure, check whether the refrigerator door seal is intact, and perform a refrigeration effect test."

[0075] For example, for a technical worker who needs to receive task requirements by voice, a voice description is generated: "Hello, the refrigerator maintenance request has been accepted. The device information is refrigerator, and the fault type is poor refrigeration effect. Please perform the task according to the following requirements: First, check whether the refrigerator's refrigeration system is operating normally; second, clean the heat dissipation area on the back and surrounding of the refrigerator; then, use professional tools to detect the refrigerant pressure, and replenish or replace it as appropriate; then, check whether the refrigerator door seal is intact; finally, complete the refrigeration effect test to ensure that the normal refrigeration standard is met. Thank you for your cooperation and wish you a smooth work." For example, for complex maintenance tasks, the system can generate a video or animation describing the task requirements, visually displaying the maintenance steps and precautions. The video contains text instructions, voice explanations, and actual operation demonstrations to help technical workers understand and perform tasks more accurately.

[0076] Step S23: If the verification fails, the service request information is returned and the service failure information is sent to the user terminal.

[0077] This embodiment provides a maintenance service dispatching method. This embodiment first verifies the validity of the service card associated with the user login information, quickly processes the maintenance request, and improves the processing efficiency of the maintenance request. By accurately describing the task requirements, it helps technical workers understand the tasks and improves the efficiency of the maintenance service.

[0078] Based on the first embodiment, the fourth embodiment of the present application proposes a maintenance service dispatching method, referring to Figure 4 , after step S50, comprising: Step S100, collecting feedback information of the maintenance work order, and determining service card information corresponding to the feedback information.

[0079] In this embodiment, feedback information refers to the report or data on the task execution status submitted by the technical worker after completing the dispatched task, including the actual completion status of the task, problems encountered, solutions, and the technical worker's evaluation and suggestions.

[0080] As an optional implementation, feedback information made by technical workers based on maintenance work orders is collected, information related to service card information in the feedback information is extracted, the extracted service card related information is matched with the service card database, and the feedback information is associated with the service card information.

[0081] Step S110, updating the service card information according to the task completion status in the feedback information, and sending maintenance feedback information to the user end.

[0082] As an optional implementation, according to the task completion status in the feedback information, the corresponding maintenance record is updated in the service card information, and according to the updated service card information, maintenance feedback information is generated and sent to the user end.

[0083] Exemplarily, based on the task completion status in the feedback information, information such as the time of task completion, the skilled worker who performed the task, the materials or tools used, and the specific completion status of the task are updated to the maintenance record of the service card; based on the updated service card information, an overview of task completion, the skilled worker's evaluation, possible problems and suggestions are integrated into maintenance feedback information, and the maintenance feedback information is sent to the user.

[0084] The present embodiment provides a maintenance service dispatching method. The present embodiment firstly collects feedback information of the dispatching information, thereby being able to completely record the entire process from task dispatching to task completion, and timely track the execution of the task. According to the detailed description of the task completion status in the feedback information, improvement measures can be formulated to improve the service quality, and the service card information corresponding to the feedback information can be determined, thereby ensuring the precise management of specific services and improving the accuracy of the services. According to the task completion status in the feedback information, the service card information can be updated in real time to ensure the accuracy of the service records.

[0085] Based on the above embodiments, the fifth embodiment of the present application proposes a maintenance service dispatching method, which is applied to the user end. Please refer to Figure 5 , the maintenance service dispatching method includes: Step S120, log in by scanning the device QR code, obtain the service card information corresponding to the login information and display it.

[0086] As an optional implementation, by scanning the QR code on the device, jump to the login interface to log in, and after successful login, query and display the service card information corresponding to the login information.

[0087] Step S130, combining the store information entered by the user with the service card information, constructing a maintenance request and sending it to the server.

[0088] In this embodiment, the store information refers to the relevant information of the physical store that needs to provide maintenance services, including the store name, address, contact number, person in charge, etc.

[0089] As an optional implementation, store information is entered according to the service card selected by the user, and a maintenance request is initiated to the server according to the maintenance service required by the user.

[0090] Step S140, when the maintenance feedback information sent by the server is received, the maintenance record is obtained and displayed.

[0091] In this embodiment, display refers to presenting information to the user in a visual manner so that the user can intuitively understand and process the information, including displaying the maintenance record in the form of text, pictures, tables or charts on the user interface.

[0092] As an optional implementation, maintenance feedback information is received and analyzed, maintenance records therein are extracted, and corresponding display content is generated based on the extracted maintenance records.

[0093] Exemplarily, maintenance feedback information is received and parsed, maintenance records are extracted, the date, time, content, executor and other information of the maintenance are displayed, corresponding display content is generated, and displayed in a table form on the user interface.

[0094] The present embodiment provides a method for dispatching maintenance services. The present embodiment first logs in by scanning a QR code to obtain corresponding service card information, thereby simplifying the service process and improving user experience. Store information is entered according to the service card information and a maintenance request is initiated, thereby improving service response speed and efficiency. Maintenance records are obtained through maintenance feedback information, so that users can obtain service records in a timely manner and improve the quality of service.

[0095] Based on the fifth embodiment, the sixth embodiment of the present application proposes a maintenance service dispatching method, please refer to Figure 6 , before step S120, including: Step S150, log in by scanning the QR code, obtain a list of service card types, and initiate a card purchase request based on the service card selected by the user.

[0096] As an optional implementation, by scanning the QR code on the device, jumping to the login interface to perform the login operation, and querying the service card information corresponding to the user's login information. If the corresponding service card information does not exist, obtain a list of all service cards of the device, generate a payment interface based on the service card selected by the user, and generate a card purchase request based on the payment information and send it to the server.

[0097] Step S160, receiving the card purchase success information, obtaining the service card information and displaying it.

[0098] As an optional implementation, the card purchase success information sent by the server is received, the specific information of the service card is obtained, and the corresponding display content is generated.

[0099] This embodiment provides a maintenance service dispatching method. This embodiment first logs in by scanning a QR code, thereby improving login efficiency, obtaining a service card list for selection, simplifying the service card purchasing process, and improving the efficiency of maintenance services.

[0100] It should be noted that the above examples are only used to understand the present application and do not constitute a limitation on the maintenance service dispatching method of the present application. More simple transformations based on this technical concept are all within the scope of protection of the present application.

[0101] The present application provides a maintenance service dispatching device, which includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the maintenance service dispatching method in the above-mentioned embodiment one.

[0102] Reference below Figure 7 , which shows a schematic diagram of the structure of a maintenance service dispatching device suitable for implementing the embodiment of the present application. The maintenance service dispatching device in the embodiment of the present application may include but is not limited to mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Portable Application Descriptions), PMPs (Portable Media Players), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 7 The maintenance service dispatching device shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present application.

[0103] like Figure 7As shown, the maintenance service dispatching device may include a processing device 1001 (e.g., a central processing unit, a graphics processing unit, etc.), which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM: Read Only Memory) 1002 or a program loaded from a storage device 1003 to a random access memory (RAM: Random Access Memory) 1004. In RAM1004, various programs and data required for the operation of the maintenance service dispatching device are also stored. The processing device 1001, ROM1002, and RAM1004 are connected to each other through a bus 1005. An input / output (I / O) interface 1006 is also connected to the bus. Generally, the following systems can be connected to the I / O interface 1006: an input device 1007 including, for example, a touch screen, a touch pad, a keyboard, a mouse, an image sensor, a microphone, etc.; an output device 1008 including, for example, a liquid crystal display (LCD: Liquid Crystal Display), a speaker, a vibrator, etc.; a storage device 1003 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1009. The communication device 1009 can allow the maintenance service dispatching device to communicate with other devices wirelessly or by wire to exchange data. Although the figure shows a maintenance service dispatching device with various systems, it should be understood that it is not required to implement or have all the systems shown. More or fewer systems can be implemented or provided instead.

[0104] In particular, according to the embodiments disclosed in the present application, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present application include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device, or installed from a storage device 1003, or installed from a ROM 1002. When the computer program is executed by the processing device 1001, the above-mentioned functions defined in the method of the embodiment disclosed in the present application are executed.

[0105] The maintenance service dispatching device provided by the present application adopts the maintenance service dispatching method in the above embodiment, which can solve the technical problem of how to improve the quality of maintenance services. Compared with the prior art, the beneficial effects of the maintenance service dispatching device provided by the present application are the same as the beneficial effects of the maintenance service dispatching method provided by the above embodiment, and the other technical features in the maintenance service dispatching device are the same as the features disclosed in the method of the previous embodiment, which will not be repeated here.

[0106] It should be understood that the various parts disclosed in this application can be implemented by hardware, software, firmware or a combination thereof. In the description of the above embodiments, specific features, structures, materials or characteristics can be combined in any one or more embodiments or examples in a suitable manner.

[0107] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

[0108] The present application provides a computer-readable storage medium having computer-readable program instructions (ie, computer programs) stored thereon, and the computer-readable program instructions are used to execute the maintenance service dispatching method in the above-mentioned embodiment.

[0109] The computer-readable storage medium provided in the present application may be, for example, a USB flash drive, but is not limited to electrical, magnetic, optical, electromagnetic, infrared, or semiconductor systems, systems or devices, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM: Random Access Memory), a read-only memory (ROM: Read Only Memory), an erasable programmable read-only memory (EPROM: Erasable Programmable Read Only Memory or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM: CD-Read Only Memory), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this embodiment, the computer-readable storage medium may be any tangible medium containing or storing a program, which may be used by or in combination with an instruction execution system, system or device. The program code contained on the computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (Radio Frequency: Radio Frequency), etc., or any suitable combination of the above.

[0110] The computer-readable storage medium may be included in the maintenance service dispatching device; or it may exist independently without being assembled into the maintenance service dispatching device.

[0111] The computer-readable storage medium carries one or more programs. When the one or more programs are executed by the maintenance service dispatch device, the maintenance service dispatch device can write computer program codes for performing the operations of the present application in one or more programming languages ​​or a combination thereof. The programming languages ​​include object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" language or similar programming languages. The program code can be executed completely on the user's computer, partially on the user's computer, as an independent software package, partially on the user's computer and partially on a remote computer, or completely on a remote computer or server. In the case of a remote computer, the remote computer can be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computer (for example, using an Internet service provider to connect through the Internet).

[0112] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present application. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0113] The modules involved in the embodiments described in this application may be implemented by software or hardware, wherein the name of the module does not constitute a limitation on the unit itself in some cases.

[0114] The readable storage medium provided in this application is a computer-readable storage medium, which stores computer-readable program instructions (i.e., computer programs) for executing the above-mentioned maintenance service dispatching method, and can solve the technical problem of how to improve the quality of maintenance services. Compared with the prior art, the beneficial effects of the computer-readable storage medium provided in this application are the same as the beneficial effects of the maintenance service dispatching method provided in the above-mentioned embodiment, and will not be repeated here.

[0115] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or direct / indirect applications in other related technical fields are included in the patent protection scope of the present application.

Claims

1. A maintenance service dispatching method, characterized in that: Applied to a server, the method comprises: When receiving a maintenance request sent by a user terminal, obtaining login information corresponding to the maintenance request initiator; If there is service card information associated with the login information, obtaining task requirement description information according to the maintenance request; Extracting keywords from the task requirement description information, and identifying the technical field and technical level corresponding to the maintenance request according to the keywords; updating the screening conditions according to the technical field and the technical level, and screening the target technical workers according to the screening conditions; Generate a pending work order corresponding to the maintenance request, and send the pending maintenance work order to the target technical worker.

2. The maintenance service dispatching method according to claim 1, characterized in that: Before the step of obtaining the login information corresponding to the maintenance request initiator when receiving the maintenance request sent by the user end, the method includes: According to the type information of the device, configure the service card information of the device; Encode the service card information into a QR code and deploy it on the device; When receiving a card purchase request initiated by a user terminal, obtaining user information corresponding to the terminal initiating the card purchase request; The corresponding service card information is determined according to the card purchase request, the service card information and the user information are bound, and a card purchase success message is sent to the user terminal.

3. The maintenance service dispatching method according to claim 1, characterized in that: When receiving the maintenance request sent by the user end, the step of obtaining the login information corresponding to the maintenance request initiator includes: If the service card information associated with the login information does not exist, the service request information is returned and a service failure information is sent to the user end.

4. The maintenance service dispatching method according to claim 1, characterized in that: If there is service card information associated with the login information, the step of obtaining task requirement description information according to the maintenance request includes: If there is service card information associated with the login information, verify the validity of the service card information; If the verification is successful, the task requirement description information is determined according to the device information in the service card information and the fault type in the maintenance request; If the verification fails, the service request information is returned and the service failure information is sent to the user end.

5. The maintenance service dispatching method according to claim 1, characterized in that: The step of extracting keywords from the task requirement description information and identifying the technical field and technical level corresponding to the maintenance request according to the keywords includes: Extracting the keywords according to the task requirement description information; According to the keyword, the technical field is matched with the known technical field to determine the technical field; Analyze the keywords, evaluate the task complexity and workload, and determine the task difficulty level; The technical level is determined according to the corresponding relationship between the task difficulty level and the technical level.

6. The maintenance service dispatching method according to claim 1, characterized in that: After the step of generating a pending work order corresponding to the maintenance request and sending the pending maintenance work order to the target technical worker, the method further includes: Collect feedback information of the maintenance work order, and determine service card information corresponding to the feedback information; The service card information is updated according to the task completion status in the feedback information, and maintenance feedback information is sent to the user end.

7. A maintenance service dispatching method, characterized in that: Applied to a user terminal, the method includes: Log in by scanning the device QR code, obtain the service card information corresponding to the login information and display it; Combining the store information entered by the user with the service card information, constructing a maintenance request and sending it to the server; When the maintenance feedback information sent by the server is received, the maintenance record is obtained and displayed.

8. The maintenance service dispatching method according to claim 7, characterized in that: Before the step of logging in by scanning the device QR code, obtaining the service card information corresponding to the login information and displaying it, the method includes: Log in by scanning the QR code, obtain a list of service card types, and initiate a card purchase request based on the service card selected by the user; Receive the card purchase success information, obtain the service card information and display it.

9. A maintenance service dispatching device, characterized in that: The device comprises: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the maintenance service dispatching method according to any one of claims 1 to 8.

10. A storage medium, characterized in that: The storage medium is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the maintenance service dispatching method according to any one of claims 1 to 8 are implemented.

Images