Exhibition customer guiding device and system for exhibition hall

Abstract

The invention discloses an exhibition hall exhibition customer guiding device and system, and the device comprises an information center, an electronic guide system, a physical identifier, a tour guide service, and a volunteer assist, the information center is arranged near the entrance and exit of an exhibition hall or an exhibition, and the electronic guide system is arranged on the exhibition hall or an exhibition hall site. The physical identification is arranged in an exhibition hall or an exhibition. The customer guiding device has the beneficial effects that the customer guiding device can quickly and accurately help customers to find required information or services, so that the time for the customers to lingering in shopping malls or public places is shortened; through real-time information updating and personalized recommendation, customers can more easily find favorite exhibition stands or product activities, so that the shopping experience is improved.

Description

Technical Field

[0001] The invention relates to the technical field of pavilion exhibition guidance, and in particular to a pavilion exhibition customer guidance device and system. Background Art

[0002] Customer guidance devices are auxiliary equipment or systems designed to help customers quickly and accurately find the target location or understand the service process. In different scenarios, customer guidance devices may have different forms and characteristics, but generally speaking, they all exist to improve customer experience and satisfaction. Different guidance devices have different applicable scenarios. If they are used in inappropriate scenarios, they may not work well. For example, if a guidance device suitable for indoor environments is used in outdoor environments, its use effect may be affected by factors such as light and temperature. In today's world where personalized needs are growing, if guidance devices lack personalized design, it may be difficult to meet user needs. For example, elderly users or users with poor eyesight may need a display interface with larger fonts and higher contrast.

[0003] In view of the above situation, it is necessary to improve the existing customer guidance methods for exhibition halls and trade fairs so that they can adapt to the current needs for customer guidance for exhibition halls and trade fairs. Summary of the invention

[0004] The purpose of the present invention is to solve the above problems and to design a device and system for guiding customers in exhibition halls and exhibitions.

[0005] To achieve the above-mentioned purpose, the technical solution of the present invention is a customer guidance device and system for an exhibition hall or trade show, including an information center, an electronic guide system, physical signs, a roving tour guide service, and volunteer assistance. The information center is arranged near the entrance and exit of the exhibition hall or trade show, the electronic guide system is arranged at the trade show or exhibition hall, and the physical signs are arranged inside the exhibition hall or trade show.

[0006] As a further supplement to this technical solution, the information center includes information display boards and manual services. The staff should have good communication skills and professional knowledge and be able to provide an overall introduction to the exhibition, booth locations, and schedule arrangements.

[0007] As a further supplement to the technical solution, the electronic guide system includes a digital display and an intelligent guide system. The digital display provides real-time information through digital technology, and the intelligent guide system can provide navigation services for customers.

[0008] As a further supplement to the present technical solution, the digital display includes an electronic display screen and a touch screen query machine, the touch screen query machine includes system settings, and the system settings include display and brightness, font, size and thickness. The intelligent guidance system combines indoor positioning technology to provide navigation services to customers through mobile phones or other mobile devices, and can locate and navigate to stores in the exhibition hall or exhibition. The electronic display screen and touch screen query machine include exhibition hall maps, exhibitor introductions, and speech forum schedules to help visitors better understand the overall situation of the exhibition.

[0009] As a further supplement to the technical solution, the touch screen query machine and the electronic display screen are provided with a voice assistant.

[0010] As a further supplement to the present technical solution, the physical signs include signboards, arrows, maps, and guidebooks. The maps provide a map with clearly marked locations and numbers of each booth, so that visitors can quickly find exhibitors of interest; the guidebooks include exhibitor introductions, product information, and exhibition highlights to help visitors better understand the content of the exhibition; guide signs and signboards are reasonably set up at the exhibition site to ensure that visitors can easily find each exhibition hall, area, and functional area, and the arrows are used to indicate directions and identify locations.

[0011] As a further supplement to the technical solution, in the tour guide service, the tour guide can lead visitors to visit various booths, explain the exhibit information and the characteristics of the exhibition area, and the tour guide can also answer visitors' questions, provide professional visiting suggestions, and increase visitors' participation and interactivity.

[0012] As a further supplement to this technical solution, the volunteer assistance includes recruiting highly professional volunteers and providing necessary training to the volunteers to ensure that they are familiar with the content, layout and needs of the exhibition and provide quality services to visitors.

[0013] As a further supplement to the technical solution, the touch screen inquiry machine also includes a step-by-step masking guide, which introduces the product functions one by one through distributed "highlighted key points".

[0014] As a further supplement to the technical solution, the touch screen query machine also includes an embedded guide, a guide page or prompt component embedded in the product process, which explains important functions during use.

[0015] The beneficial effects are that the customer guidance device can quickly and accurately help customers find the information or services they need, reducing the time they spend wandering around in shopping malls or public places; through real-time information updates and personalized recommendations, customers can more easily find their favorite booths or product activities, thereby enhancing the shopping experience; as part of the service, the customer guidance device's efficiency and convenience can improve the overall service quality and leave a deep impression on customers; through systematic and standardized guidance services, the possibility of human errors and omissions can be reduced, and more reliable and stable services can be provided; customer guidance devices can automatically complete a large amount of information display and query work, reducing the demand for manual services and reducing labor costs; at the same time, automated services can also improve service efficiency, allowing customers to obtain the information and help they need more quickly; as one of the applications of modern technology, the customer guidance device and system, with its unique functions and designs, can demonstrate the brand's innovative spirit and technical strength; by introducing advanced guidance technologies and equipment, merchants can enhance their brand image and competitiveness and attract more customers' attention and love. DETAILED DESCRIPTION

[0016] In order to make the technical solution more clear to those skilled in the art, the technical solution of the present invention will be described in detail below:

[0017] A device and system for guiding customers in an exhibition hall or exhibition, including an information center, an electronic guide system, physical signs, a tour guide service, and volunteer assistance. The information center is arranged near the entrance and exit of the exhibition hall or exhibition, so that visitors can obtain necessary information as soon as they enter the exhibition. The electronic guide system is arranged at the exhibition hall or exhibition hall, and the physical signs are arranged in the exhibition hall or exhibition hall.

[0018] As a further supplement to this technical solution, the information center includes information display boards and manual services. The staff should have good communication skills and professional knowledge and be able to provide an overall introduction to the exhibition, booth locations, and schedule arrangements.

[0019] The electronic guide system includes a digital display and an intelligent guide system. The digital display provides real-time information through digital technology, and the intelligent guide system can provide navigation services for customers. Visitors can easily obtain the latest information of the exhibition through the electronic guide system.

[0020] The digital display includes an electronic display screen and a touch screen query machine. The touch screen query machine includes system settings, including display and brightness, font, size and thickness, which can be adapted to different groups of people and has stronger applicability. The intelligent guidance system combines indoor positioning technology to provide navigation services for customers through mobile phones or other mobile devices, and can locate and navigate the exhibition hall or the store in the exhibition. The electronic display screen and touch screen query machine include exhibition hall maps, exhibitor introductions, and speech forum schedules to help visitors better understand the overall situation of the exhibition.

[0021] Among them, voice assistants are installed on the touch screen inquiry machine and electronic display screen.

[0022] Among them, physical signs include signboards, arrows, maps, and guidebooks. The maps provide maps with clear markings of the locations and numbers of each booth, so that visitors can quickly find exhibitors of interest; the guidebooks include exhibitor introductions, product information, and exhibition highlights to help visitors better understand the content of the exhibition; guide signs and signboards are reasonably set up at the exhibition site to ensure that visitors can easily find each exhibition hall, area, and functional area; the arrows are used to indicate directions and identify locations.

[0023] Among them, in the roving tour guide service, the tour guide can lead visitors to visit various booths, explain the exhibit information and the characteristics of the exhibition area, and the tour guide can also answer visitors' questions, provide professional visiting suggestions, and increase visitors' participation and interactivity.

[0024] Among them, volunteer assistance includes recruiting volunteers with high professional qualities and providing necessary training to volunteers to ensure that they are familiar with the content, layout and needs of visitors of the exhibition, so as to provide high-quality services to visitors.

[0025] Among them, the touch screen inquiry machine also includes step-by-step mask guidance, which introduces the product functions one by one through distributed "highlight key points". It is suitable for novice guidance and allows users to quickly understand the product function layout and characteristics.

[0026] Among them, the touch screen inquiry machine also includes embedded guidance, a guidance page or prompt component embedded in the product process, which explains important functions during use. This guidance method is less intrusive and more acceptable than pop-up guidance, and can be used for novice guidance, function guidance, operational activities and other scenarios.

[0027] The above technical solutions only reflect the preferred technical solutions of the technical solutions of the present invention. Some changes that may be made to certain parts thereof by technicians in this technical field all reflect the principles of the present invention and fall within the protection scope of the present invention.

Claims

1. A device and system for guiding customers in exhibition halls, characterized in that: It includes an information center, an electronic guide system, physical signs, a tour guide service, and volunteer assistance. The information center is set up near the entrance or exit of the exhibition hall or the fair, the electronic guide system is set up at the exhibition hall or the fair, and the physical signs are set up inside the exhibition hall or the fair.

2. A device and system for guiding customers in a pavilion exhibition according to claim 1, characterized in that: The information center includes information display boards and manual services. The staff should have good communication skills and professional knowledge and be able to provide an overall introduction to the exhibition, booth locations, and schedule arrangements.

3. A device and system for guiding customers in exhibition halls according to claim 2, characterized in that: The electronic tour guide system includes a digital display and an intelligent guide system. The digital display provides real-time information through digital technology, and the intelligent guide system can provide navigation services for customers.

4. A device and system for guiding customers in a pavilion exhibition according to claim 1, characterized in that: The digital display includes an electronic display screen and a touch screen query machine. The touch screen query machine includes system settings, including display and brightness, font, size and thickness. The intelligent guidance system combines indoor positioning technology to provide navigation services for customers through mobile phones or other mobile devices, and can locate and navigate to stores in exhibition halls or exhibitions. The electronic display screen and touch screen query machine include exhibition hall maps, exhibitor introductions, and speech forum schedules to help visitors better understand the overall situation of the exhibition.

5. A device and system for guiding customers in exhibition halls according to claim 4, characterized in that: The touch screen inquiry machine and the electronic display screen are provided with a voice assistant.

6. The exhibition hall customer guidance device and system according to claim 1, characterized in that: The physical signs include signboards, arrows, maps, and guidebooks. The maps clearly mark the locations and numbers of each booth, so that visitors can quickly find exhibitors of interest. The guidebooks include exhibitor introductions, product information, and exhibition highlights, so as to help visitors better understand the content of the exhibition. Guiding signs and signboards are reasonably set up at the exhibition site to ensure that visitors can easily find each exhibition hall, area and functional area. The arrows are used to indicate directions and mark locations.

7. The exhibition hall customer guidance device and system according to claim 1, characterized in that: In the tour guide service, the tour guide can lead visitors to visit various booths, explain the exhibit information and the characteristics of the exhibition area, and the tour guide can also answer visitors' questions, provide professional visiting suggestions, and increase visitors' participation and interactivity.

8. A device and system for guiding customers in exhibition halls according to claim 7, characterized in that: The volunteer assistance includes recruiting highly professional volunteers and providing necessary training to the volunteers to ensure that they are familiar with the content, layout and needs of the exhibition and to provide quality services to visitors.

9. The exhibition hall customer guidance device and system according to claim 5, characterized in that: The touch screen inquiry machine also includes a step-by-step masking guide, which introduces the product functions one by one through distributed "highlight points".

10. The exhibition hall customer guidance device and system according to claim 5, characterized in that: The touch screen query machine also includes an embedded guide, a guide page or prompt component embedded in the product process, which explains important functions during use.