Client repair and feedback system based on coal mine industry

Abstract

The invention relates to the technical field of repair and feedback in the coal mine industry, in particular to a client repair and feedback system based on the coal mine industry, which comprises a display layer, a business layer, an infrastructure, an equipment online state monitoring module, a fault diagnosis and early warning module, an active preventive maintenance module and a mobile repair application and maintenance management system, according to the invention, through real-time feedback of repair information, omnibearing equipment state monitoring and data intelligent analysis, real-time and precise client repair and equipment state monitoring are realized, it is ensured that coal mine enterprises can timely respond to client demands and effectively monitor equipment states, more accurate maintenance suggestions are provided through data analysis, and the maintenance efficiency is improved. The equipment utilization rate and the production efficiency are improved to the greatest extent; meanwhile, a comprehensive feedback mechanism is introduced, it is ensured that customers can know the problem processing state at any time, information transparency and communication efficiency are improved, customer satisfaction is improved, and the trust relationship between the customers and enterprises is enhanced.

Description

Technical Field

[0001] The present invention relates to the technical field of repair reporting and feedback in coal mining industry, and in particular to a customer repair reporting and feedback system based on coal mining industry. Background Art

[0002] The main content of smart mines is to fully apply the new generation of information technology in the management and production activities of coal enterprises, fully tap and utilize enterprise information resources, realize real-time monitoring, positioning and tracing, alarm linkage, dispatching and command, plan management, remote control, safety prevention, remote maintenance, decision support and other functions of production safety control and even personalization, and realize the integration of "management, control and operation" of everything in an efficient, energy-saving, safe and environmentally friendly way. The establishment of smart mines can not only realize the digitization of safety management, provide information guarantee for building intrinsically safe mines, but also realize the refinement of production management. In the coal mining industry, customer repair reporting and equipment online status tracking are key management links. Traditional coal mine equipment maintenance management often relies on manual repair reporting, data recording and maintenance plan formulation, and there are problems such as untimely information, opaque feedback and limited data analysis capabilities.

[0003] At present, some intelligent equipment monitoring systems based on the Internet of Things technology have appeared on the market. These systems realize real-time monitoring and data collection of the online status of equipment by installing sensors and equipment connectors, thereby providing information such as equipment operation status and fault warning. At the same time, these systems usually also include an online repair platform, where customers can submit repair requests through APP or web pages and view the repair progress in real time. However, these systems still have some shortcomings in data analysis, feedback mechanism and customer experience. For example, there is a lack of instant feedback. Traditional repair systems may have problems with information transmission lags, and customers' repair information cannot be conveyed to the corresponding equipment maintenance company in a timely manner, resulting in a long response time; data analysis capabilities are limited. Traditional systems are insufficient in analyzing equipment data and it is difficult to extract key information from large amounts of data, which limits the ability of predictive maintenance and fault analysis and cannot provide a comprehensive solution.

[0004] Existing technologies often lack effective feedback mechanisms for customer repair reports and equipment online status tracking in the coal mining industry. After submitting a repair request, customers often cannot promptly learn about the progress and results of the problem, resulting in opaque information and poor communication. Therefore, developing an intelligent system that integrates customer repair reports and equipment status monitoring is of great significance for improving production efficiency and reducing maintenance costs. Summary of the invention

[0005] In view of the above-mentioned defects and problems, the present invention provides a customer repair and feedback system based on the coal mining industry. Through innovative designs such as more accurate equipment status monitoring, more intelligent data analysis and more complete feedback mechanism, the present invention is committed to providing a more comprehensive, more efficient and customer-friendly customer repair and equipment online status tracking solution for the coal mining industry.

[0006] The solution adopted by the present invention to solve the technical problem is: a customer repair and feedback system based on the coal mining industry, the basic architecture of the system includes: The presentation layer is the front-end interface of the system, including client PC and mobile terminal presentation, responsible for displaying information to users and receiving user input; The business layer is the key part of automating the repair process, managing repair tasks, and collecting customer feedback. The business layer receives user input from the presentation layer, processes the input, and then returns the response result to the presentation layer. Infrastructure, which forms the technical foundation of the customer repair and feedback system, provides the basic services and resources required for system operation, provides technical support for the business layer, and ensures the stable operation and performance optimization of the system; Also includes: Equipment online status monitoring module: By installing various sensors on coal mine equipment, the operating status of the equipment can be monitored in real time. The sensors transmit the collected data to the cloud server through the Internet of Things technology for real-time monitoring and recording; Fault diagnosis and early warning module: Relying on cloud computing and big data technology, using data analysis and artificial intelligence algorithms to analyze the monitored data in real time, identify equipment abnormalities and perform fault diagnosis; Active preventive maintenance module: By analyzing historical maintenance data and real-time monitoring data, the intelligent system can predict potential equipment failures and maintenance needs, and achieve active preventive maintenance; Mobile repair application: Mine workers can use a dedicated application on their mobile devices to report equipment repairs; Repair Management System: With a centralized repair management system, repair requests, repair progress, and repair history can be tracked and managed.

[0007] Furthermore, the business layer includes: User alarm module, used to monitor device status in real time and provide warnings; Algorithm model analysis module, which uses data analysis and artificial intelligence algorithms to perform fault diagnosis; Real-time data push, real-time update of equipment status and repair information; Customer repair feedback module, allowing customers to submit repair requests and receive repair feedback; The manufacturer maintenance module is responsible for managing the manufacturer's maintenance process, including receiving repair requests, assigning maintenance tasks, and tracking maintenance progress and status; The permission authentication module manages user permissions and identity authentication to ensure that users can access corresponding system functions and data; Data analysis and query: analyze the data collected by the system and provide query functions to help users obtain information about equipment status and repair history; Data storage, responsible for storing system data in the database, including user data, repair records, maintenance logs, etc.; User management module, manages user accounts and permissions; Measuring point data management, processing data from coal mine equipment measuring points, including data collection, storage and maintenance.

[0008] Furthermore, the presentation layer includes: Client APP, a mobile application used by users to submit repair requests and receive feedback; Manufacturer APP, an application used by manufacturers or maintenance service providers to receive repair tasks and communicate; After-sales Service PC, a desktop application for after-sales service, for more complex task management and service tracking; Client PC provides an intuitive user interface for displaying equipment status, repair requests and feedback information.

[0009] Furthermore, the infrastructure includes: WebSocket communication protocol, used to achieve real-time communication between client and server; Nacos registration center, service discovery and configuration management; Docker container engine, containerized application deployment; MySQL database, storage system data; Redis, high-performance key-value storage, used for caching and session management; MQTT message middleware, lightweight message transmission protocol; TDengine database, efficient time series database; Nginx reverse proxy, used for load balancing and request routing.

[0010] Beneficial effects of the present invention: By installing sensors on coal mine equipment, real-time tracking of the online status of coal mine equipment can be achieved. Coal mine enterprises can monitor the operating status of equipment in real time, promptly discover and solve potential problems, and improve equipment reliability and production efficiency. Through mobile applications, customers can submit repair requests anytime and anywhere without waiting or going through complicated processes. The system can automatically assign work tasks based on the content and urgency of the repair, improve work order processing efficiency, reduce the time and errors of human intervention, and during the repair process, customers can view the progress and processing status of the repair in real time, improve transparency and trust, and enhance customer satisfaction. The system can also collect and analyze customer feedback data to provide coal mine enterprises with accurate problem analysis and improvement suggestions, and promote continuous improvement of service quality.

[0011] Through real-time feedback of repair information, all-round equipment status monitoring and data intelligent analysis, the real-time and precise customer repair and equipment status monitoring are realized, ensuring that coal mining enterprises can respond to customer needs in a timely manner, effectively monitor equipment status, and provide more accurate maintenance suggestions through data analysis to maximize equipment utilization and production efficiency; at the same time, a comprehensive feedback mechanism is introduced to ensure that customers can understand the problem handling status at any time, improve information transparency and communication efficiency, improve customer satisfaction, and enhance the trust relationship between customers and enterprises. Based on the background technology, the present invention provides a more comprehensive, efficient and customer-friendly coal mining industry customer repair and equipment online status tracking solution through innovative designs such as more accurate equipment status monitoring, more intelligent data analysis and more complete feedback mechanism, realizing the automation, intelligent management and control of mine production equipment maintenance, and greatly improving production efficiency and safety. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] Figure 1 is a structural diagram of the present invention; Figure 2 It is a flow chart of the present invention. DETAILED DESCRIPTION

[0013] The present invention is further described below in conjunction with the accompanying drawings and embodiments.

[0014] See also Figure 1-2 The present invention provides a technical solution for a customer repair and feedback system based on the coal mining industry: Example

[0015] according to Figure 1 As shown, the basic architecture of the system includes: The presentation layer is the front-end interface of the system, which is responsible for displaying information to users and receiving user input. It includes: client APP, a mobile application used by users to submit repair requests and receive feedback; manufacturer APP, an application used by manufacturers or maintenance service providers to receive repair tasks and communicate; after-sales service PC, a desktop application for after-sales service, used for more complex task management and service tracking; client PC, which provides an intuitive user interface for displaying equipment status, repair requests and feedback information.

[0016] Business layer: The business layer contains all business-related logic and rules to ensure that the system operates according to established business requirements and realizes the key parts of repair process automation, maintenance task management and customer feedback collection. The business layer receives user input from the presentation layer, processes these inputs, and then returns the response results to the presentation layer. These include: a user alarm module for real-time monitoring of equipment status and providing warnings; an algorithm model analysis module for fault diagnosis using data analysis and artificial intelligence algorithms; real-time data push for real-time updates of equipment status and repair information; a customer repair feedback module that allows customers to submit repair requests and receive repair feedback; a manufacturer maintenance module responsible for managing the manufacturer's maintenance process, including receiving repair requests, assigning repair tasks, and tracking repair progress and status; an authority authentication module that manages user permissions and identity authentication to ensure that users can access corresponding system functions and data; data analysis and query that analyzes data collected by the system and provides query functions to help users obtain information about equipment status and repair history; data storage that is responsible for storing system data in a database, including user data, repair records, maintenance logs, etc.; a user management module that manages operations such as the creation, update, and deletion of user accounts, as well as the maintenance of user information; and measurement point data management that processes data from coal mine equipment measurement points, including data collection, storage, and maintenance.

[0017] Infrastructure constitutes the technical foundation of the customer repair and feedback system, provides the basic services and resources required for the system operation, provides technical support for the business layer, and ensures the stable operation and performance optimization of the system. Including: WebSocket communication protocol, used to achieve real-time communication between clients and servers; Nacos registration center, which provides service discovery and configuration management functions to help each service instance in the microservice architecture discover and communicate with each other; Docker container engine, as a containerization platform, allows applications and their dependencies to run in a lightweight, portable container, simplifying deployment and management; MySQL database, used to store system structured data, such as user information, repair records, etc.; Redis, high-performance key-value storage, used for caching and session management; MQTT message middleware, a lightweight message transmission protocol, used to achieve message communication between devices and servers, suitable for IoT scenarios; TDengine database, an efficient time series database, suitable for processing large amounts of time series data, such as sensor data; Nginx reverse proxy, used to distribute client requests to backend servers, providing load balancing, caching and SSL termination functions.

[0018] In the customer repair and feedback system based on the coal mining industry, the presentation layer provides the user interaction interface, the business layer processes the business logic of repair and feedback, and the infrastructure layer provides the necessary data storage, messaging and computing resources. These three layers work together to ensure the efficiency, availability and maintainability of the system.

[0019] Also includes: Equipment online status monitoring module: By installing various sensors on coal mine equipment, the operating status of the equipment, such as temperature, pressure, vibration and other parameters, is monitored in real time. The sensors transmit the collected data to the cloud server through the Internet of Things technology for real-time monitoring and recording. Real-time monitoring of the equipment operating status is achieved through sensors and the Internet of Things technology to ensure data accuracy and timeliness.

[0020] Fault diagnosis and early warning module: Relying on cloud computing and big data technology, it uses data analysis and artificial intelligence algorithms to conduct real-time analysis of monitored data, identify equipment abnormalities and perform fault diagnosis. Once the system detects a potential fault, it will automatically issue an early warning notification so that maintenance personnel can take timely measures to achieve rapid fault diagnosis and early warning functions, avoid production interruptions caused by equipment failures, and reduce the workload of on-site maintenance personnel.

[0021] Active preventive maintenance module: By analyzing historical maintenance data and real-time monitoring data, the intelligent system can predict potential equipment failures and maintenance needs, thereby achieving active preventive maintenance. This can not only reduce the occurrence of sudden failures, but also arrange maintenance work in advance to minimize production interruption time.

[0022] Mobile repair application: Mine workers can use dedicated applications on mobile devices to report equipment repairs. The application can directly upload fault descriptions, photos and other information to the central database, quickly assign maintenance tasks to relevant technicians, and provide a convenient repair channel through the online customer repair system, so as to achieve rapid receipt, allocation and feedback of customer repair information. In addition, through real-time repair status tracking, customers can view the progress and status of repair tasks in real time, thus enhancing customer experience and satisfaction.

[0023] Maintenance management system: Through a centralized maintenance management system, maintenance requests, maintenance progress and maintenance history records can be effectively tracked and managed. The system regularly analyzes equipment data, provides effective management suggestions and optimization solutions, and optimizes equipment maintenance and management processes. This system can help management optimize maintenance human resources and improve maintenance response speed and quality.

[0024] Through the above-mentioned comprehensive technical solution design, the present invention integrates modern information technology and the characteristics of the coal mining industry, provides customers with instant repair and feedback channels, realizes a closed-loop mechanism for rapid response and problem solving, and helps coal mining enterprises to achieve comprehensive intelligent management of customer repair needs and equipment status monitoring, improve production efficiency and optimize maintenance management effects. Example

[0025] On the basis of the first embodiment, Figure 2 As shown, the operation process of a customer repair and feedback system based on the coal mining industry of the present invention is as follows: 1. Based on the data uploaded by the sensor in real time, the AI ​​algorithm aggregates the measurement point data, infers the equipment fault and its fault information, and issues an alarm; 2. Manually confirm the alarm information to determine whether the equipment has failed. If no failure has occurred, select false alarm in the system. The system automatically generates a false alarm ticket based on the false alarm information and uploads the false alarm ticket as the training basis for the big data model; 3. After manual inspection, confirm the equipment failure, choose to report the repair manually on the system, associate the alarm information, generate a maintenance task order based on the alarm information and the supplementary information after manual confirmation, and upload it to the manufacturer's terminal; 4. If a mine equipment failure is found during manual inspection, the customer fills out a maintenance task form through the system and uploads it to the manufacturer's terminal; 5. The manufacturer terminal distributes the maintenance task order to the corresponding area manager according to the region, and synchronizes it to the after-sales management center for supervision; 6. After the manufacturer obtains the maintenance task order, it communicates with the mine to supplement the fault information, divides the maintenance task into task levels according to the algorithm, and determines whether it is necessary to go to the mine for maintenance; 7. If there is no need to go to the mine for maintenance, arrange engineers to be responsible for remote maintenance. If the maintenance is not completed, it is necessary to arrange for the maintenance person in charge to dispatch the nearest maintenance personnel to the mine for maintenance according to the maintenance task order information; 8. After the maintenance is completed, the mine docking personnel will evaluate and feedback the maintenance and complete the maintenance task; 9. After completing the maintenance task order, upload it to the material library to train the model.

[0026] The above description is only a preferred embodiment of the present invention and does not limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A customer repair and feedback system based on the coal mining industry, characterized in that: The basic architecture of the system includes: The presentation layer is the front-end interface of the system, including client PC and mobile terminal presentation, responsible for displaying information to users and receiving user input; The business layer is the key part of automating the repair process, managing repair tasks, and collecting customer feedback. The business layer receives user input from the presentation layer, processes the input, and then returns the response result to the presentation layer. Infrastructure, which forms the technical foundation of the customer repair and feedback system, provides the basic services and resources required for system operation, provides technical support for the business layer, and ensures the stable operation and performance optimization of the system; Also includes: Equipment online status monitoring module: By installing various sensors on coal mine equipment, the operating status of the equipment can be monitored in real time. The sensors transmit the collected data to the cloud server through the Internet of Things technology for real-time monitoring and recording; Fault diagnosis and early warning module: Relying on cloud computing and big data technology, using data analysis and artificial intelligence algorithms to analyze the monitored data in real time, identify equipment abnormalities and perform fault diagnosis; Active preventive maintenance module: By analyzing historical maintenance data and real-time monitoring data, the system can predict potential equipment failures and maintenance needs, and achieve active preventive maintenance; Mobile repair application: Mine workers can use a dedicated application on their mobile devices to report equipment repairs; Repair Management System: With a centralized repair management system, repair requests, repair progress, and repair history can be tracked and managed.

2. A customer repair and feedback system based on the coal mining industry according to claim 1, characterized in that: The business layer includes: User alarm module, used to monitor device status in real time and provide warnings; Algorithm model analysis module, which uses data analysis and artificial intelligence algorithms to perform fault diagnosis; Real-time data push, real-time update of equipment status and repair information; Customer repair feedback module, allowing customers to submit repair requests and receive repair feedback; The manufacturer maintenance module is responsible for managing the manufacturer's maintenance process, including receiving repair requests, assigning maintenance tasks, and tracking maintenance progress and status; The permission authentication module manages user permissions and identity authentication to ensure that users can access corresponding system functions and data; Data analysis and query: analyze the data collected by the system and provide query functions to help users obtain information about equipment status and repair history; Data storage, responsible for storing system data in the database; User management module, manages user accounts and permissions; Measuring point data management, processing data from coal mine equipment measuring points, including data collection, storage and maintenance.

3. A customer repair and feedback system based on the coal mining industry according to claim 1, characterized in that: The presentation layer includes: Client APP, a mobile application used by users to submit repair requests and receive feedback; Manufacturer APP, an application used by manufacturers or maintenance service providers to receive repair tasks and communicate; After-sales Service PC, a desktop application for after-sales service, for more complex task management and service tracking; Client PC provides an intuitive user interface for displaying equipment status, repair requests and feedback information.

4. A customer repair and feedback system based on the coal mining industry according to claim 1, characterized in that: The infrastructure includes: WebSocket communication protocol, Nacos registration center, Docker container engine, MySQL database, Redis, MQTT message middleware, TDengine database, and Nginx reverse proxy.

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