Maintenance place recommendation method, electronic equipment and vehicle

Abstract

The invention provides a maintenance site recommendation method, electronic equipment and a vehicle, and the method comprises the steps: determining a maintenance demand of the vehicle according to the obtained maintenance associated data of the vehicle; determining a target maintenance site and a recommended time range according to the maintenance associated data in response to the determined vehicle maintenance demand as maintenance; performing recommendation display on the target maintenance site within the recommendation time range; according to the maintenance site recommendation method provided by the invention, whether the vehicle needs to be maintained or not can be timely and accurately determined according to the maintenance associated data of the vehicle; when it is determined that maintenance is needed, the target maintenance site and the recommended duration range can be determined, the target maintenance site is recommended and displayed in the recommended duration range, a user is guided to go to the target maintenance site, it is ensured that the vehicle receives the maintenance service at the optimal time, the competitiveness of a 4S store is enhanced, and the maintenance efficiency is improved. The maintenance quality of the vehicle and the performance of the whole vehicle are guaranteed, and the loss rate of customers is reduced.

Description

Technical Field

[0001] The present application relates to the field of vehicle technology, and in particular to a maintenance location recommendation method, an electronic device and a vehicle. Background Art

[0002] With the development of the automobile industry and the growth of transportation demand, vehicles have become an indispensable part of modern life. In order to ensure the driving safety of vehicles and extend the service life of vehicles, they are usually equipped with a maintenance reminder function to remind users to regularly maintain their vehicles. At present, the maintenance reminder function of most vehicles has the problems of low accuracy and lack of effective guidance, which easily causes users to miss the best maintenance time. Due to the lack of effective guidance and recommendation, users tend to ignore the 4S stores authorized by the car companies and choose third-party maintenance service locations. However, the quality of parts provided by third-party maintenance service locations is different from that of parts provided by car companies, and the service levels are also uneven, which may not only affect vehicle performance, but also cause users to lose brand favorability towards car companies or 4S stores, thereby causing customer loss. Summary of the invention

[0003] In view of this, the purpose of this application is to propose a maintenance location recommendation method, electronic device and vehicle, which are used to solve the technical problems mentioned above that the vehicle lacks accurate and guiding recommendation functions, which easily leads to increased user churn rate and reduced vehicle performance.

[0004] Based on the above purpose, the present application provides a maintenance location recommendation method, including:

[0005] Determining maintenance requirements of the vehicle according to the acquired vehicle maintenance-related data;

[0006] In response to determining that the vehicle maintenance requirement is maintenance required, determining a target maintenance location and a recommended time range according to the maintenance-related data;

[0007] The target maintenance location is recommended and displayed within the recommended time range.

[0008] Based on the same inventive concept, the present application also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable by the processor, wherein the processor implements the method as described above when executing the computer program.

[0009] Based on the same inventive concept, the present application also provides a vehicle, comprising the electronic device as described above.

[0010] As can be seen from the above, the maintenance location recommendation method, electronic device and vehicle provided by the present application can determine whether the vehicle needs maintenance in a timely and accurate manner based on the maintenance-related data of the vehicle obtained, which is conducive to improving the accuracy of judging the vehicle condition, reducing the frequency of testing unnecessary vehicle testing items, and reducing the burden on users; when it is determined that maintenance is required, the target maintenance location and the recommended time range can be determined, and the target maintenance location can be recommended and displayed within the recommended time range to prevent the user from missing the best maintenance opportunity, which is conducive to ensuring the maintenance quality and vehicle performance of the vehicle, reducing the later maintenance cost of the vehicle, and improving the quality of the vehicle; at the same time, based on the maintenance-related data, a suitable target maintenance location can be recommended to the user within the recommended time range, and the user can be guided to the 4S store to maintain the vehicle through the recommendation display, which is conducive to maintaining the user's brand favorability for the image of the car company or the 4S store, thereby reducing customer churn. BRIEF DESCRIPTION OF THE DRAWINGS

[0011] In order to more clearly illustrate the technical solutions in the present application or related technologies, the drawings required for use in the embodiments or related technical descriptions are briefly introduced below. Obviously, the drawings described below are only embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0012] Figure 1 A flowchart of the recommended method for the maintenance location in this application;

[0013] Figure 2 A flow chart of a method for determining the maintenance needs of a vehicle in this application;

[0014] Figure 3 A flow chart of a method for determining a target maintenance location based on a vehicle parking location and historical maintenance locations in this application;

[0015] Figure 4 A flow chart of a method for determining a target maintenance location based on a maintenance item in this application;

[0016] Figure 5 A diagram of the method for determining the recommended time range in this application;

[0017] Figure 6 A flow chart of a method for determining the target maintenance location display frequency in this application;

[0018] Figure 7 A block diagram of the recommended device for the maintenance location in this application;

[0019] Figure 8 This is a structural block diagram of the electronic device in this application. DETAILED DESCRIPTION

[0020] In order to make the objectives, technical solutions and advantages of the present application more clearly understood, the present application is further described in detail below in combination with specific embodiments and with reference to the accompanying drawings.

[0021] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in the embodiments of the present application should be the usual meanings understood by people with ordinary skills in the field to which the present application belongs. The "first", "second" and similar words used in the embodiments of the present application do not represent any order, quantity or importance, but are only used to distinguish different components. "Including" or "comprising" and similar words mean that the elements or objects appearing in front of the word cover the elements or objects listed after the word and their equivalents, without excluding other elements or objects. "Connect" or "connected" and similar words are not limited to physical or mechanical connections, but can include electrical connections, whether direct or indirect. "Up", "down", "left", "right" and the like are only used to indicate relative positional relationships. When the absolute position of the described object changes, the relative positional relationship may also change accordingly.

[0022] To ensure driving safety and reliability, regular vehicle maintenance and servicing is very important. As far as vehicles are concerned, maintenance is not limited to routine items such as changing oil and filters, but also includes checking the braking system, suspension system, electrical system and other aspects, which is of great significance for preventing potential failures and extending vehicle life.

[0023] To help users better maintain their vehicles, current vehicles are usually equipped with a maintenance reminder function, which is designed to remind users to perform regular maintenance to prevent them from forgetting. However, in actual applications, the maintenance reminder function of most vehicles is relatively simple, with low accuracy and lack of effective guidance for users. In other words, the maintenance reminder function of current vehicles simply informs users whether maintenance is required, but does not provide specific maintenance suggestions or effective guidance, which can easily cause users to miss the best time for maintenance.

[0024] In addition, vehicle maintenance locations can usually be divided into 4S stores that are authorized and have a cooperative relationship with the car manufacturer (i.e. designated maintenance locations) and third-party maintenance service locations (i.e. non-designated maintenance locations). Since the maintenance reminder function fails to effectively recommend the corresponding maintenance location to users, users may consider choosing third-party maintenance service locations due to factors such as cost; although third-party maintenance service locations may provide more economical options, the quality of parts and service levels they provide may vary greatly, which may not only affect the overall performance of the vehicle and increase the difficulty and cost of subsequent maintenance, but also reduce users' brand favorability towards car manufacturers or 4S stores, thereby increasing customer churn.

[0025] Therefore, how to improve the accuracy of the maintenance reminder function and enhance its guiding role is the key issue to ensure the overall performance of the vehicle, maintain user favorability towards the brand of car companies and 4S stores, and reduce customer churn rate.

[0026] In view of this, the present application provides a maintenance location recommendation method, such as Figure 1 As shown; wherein, with the vehicle controller as the execution subject, the maintenance location recommendation method includes:

[0027] S100: Determining vehicle maintenance requirements based on the acquired vehicle maintenance-related data;

[0028] In this step, the vehicle's maintenance-related data may be information and records related to the vehicle's maintenance status, which helps users understand the vehicle's current condition and can assist maintenance personnel in performing maintenance work during vehicle maintenance to ensure vehicle maintenance results and improve service quality: Specifically, the vehicle's maintenance needs may include whether maintenance is required or not. When the vehicle requires maintenance, it indicates that the vehicle needs maintenance to ensure the vehicle's subsequent performance; when the vehicle does not require maintenance, it indicates that the vehicle's current condition is good.

[0029] In specific implementation, the controller can be used to obtain maintenance-related data of the vehicle. After obtaining the maintenance-related data, the controller can determine whether the vehicle needs maintenance based on the obtained maintenance-related data, which is conducive to enhancing the accuracy of judging the current maintenance needs of the vehicle.

[0030] S200: In response to determining that the vehicle maintenance requirement is maintenance required, determining a target maintenance location and a recommended time range according to the maintenance-related data;

[0031] In this step, the target maintenance location of the vehicle may be a suitable 4S store recommended to the user for maintenance of the vehicle; the recommended time range may be a time range in which a suitable target maintenance location can be recommended to the user according to a preset recommendation rule, so as to guide the user to go to a suitable 4S store for maintenance.

[0032] In specific implementation, the vehicle's maintenance needs can be determined based on the vehicle's maintenance-related data. When it is determined based on the vehicle's maintenance-related data that the vehicle needs maintenance, the vehicle's target maintenance location and recommended time range can be re-determined based on the vehicle's maintenance-related data, so that the user can obtain a suitable target maintenance location in time within the recommended time range, avoiding the user missing the best maintenance time.

[0033] S300: Recommend and display the target maintenance location within the recommended time range.

[0034] In this step, the vehicle may include at least one display device selected from the group consisting of an on-board screen, an instrument, and a HUD (head-up display), and after determining the target maintenance location, the vehicle may be controlled to display a recommendation through any of the above display devices;

[0035] In specific implementation, after the target maintenance location and recommended time range of the vehicle are determined according to the vehicle's maintenance-related data, the target maintenance location of the vehicle can be sent to the vehicle's display device, and the vehicle's display device can be controlled to recommend and display the target maintenance location within the recommended time range, so as to accurately and timely recommend the target maintenance location to the user, which is conducive to guiding the user to go to the target maintenance location in time to maintain the vehicle; since the target maintenance location recommended by the vehicle is a 4S store, the competitiveness of the 4S store can be increased, which is conducive to ensuring the overall performance of the vehicle after maintenance, reducing the difficulty and cost of subsequent maintenance of the vehicle after maintenance, and can also ensure users' brand favorability towards car companies or 4S stores, thereby achieving the purpose of reducing customer churn rate.

[0036] In some embodiments, after S300 , the preferential information associated with the target maintenance location is updated and displayed synchronously with the target maintenance location.

[0037] Among them, the preferential information that has a preset association with the target maintenance location can be promotional activity information or preferential policy information released by the 4S store to attract users to the designated target maintenance location for maintenance, encouraging users to choose maintenance services recommended by the car company, ensuring that the vehicle receives high-quality maintenance while enhancing its attractiveness to customers; among them, the preferential information that has a preset association with the target maintenance location can include discount information, point reward information, package preferential information, seasonal promotional information, appointment preferential information, holiday information, and original accessories preferential information, etc.

[0038] During specific implementation, when recommending and displaying the target maintenance location within the recommended time range, the controller can obtain preferential information with a preset association with the target maintenance location in an updated manner on the Internet; after obtaining the corresponding preferential information, it can be displayed synchronously with the target maintenance location through a display device, so that the user can synchronously obtain the target maintenance location and the preferential information related thereto, thereby further enhancing the attractiveness of the displayed target maintenance location to the user; in addition, when displaying the target maintenance location, the preferential information of the corresponding target maintenance location is obtained in an updated manner, which can ensure the timeliness and accuracy of the acquisition of the preferential information.

[0039] Specific as Figure 1As shown, the controller is used as the execution subject to obtain the maintenance-related data of the vehicle. After obtaining the maintenance-related data, it can be determined whether the vehicle needs maintenance based on the obtained maintenance-related data, thereby improving the accuracy and timeliness of the judgment of the vehicle condition; when it is determined that the vehicle does not need maintenance based on the maintenance-related data, it indicates that the vehicle condition is normal, and the maintenance demand detection of the vehicle can be stopped; when it is determined that the vehicle needs maintenance based on the obtained maintenance-related data, the target maintenance location of the vehicle can be determined based on the maintenance-related data of the vehicle, and the recommended time range of the target maintenance location can be recommended and displayed, ensuring that the user can timely understand the vehicle's maintenance needs and target maintenance location within the recommended time, and avoid missing the best maintenance time. When the controller determines the target maintenance location and recommended time range of the vehicle based on the maintenance-related data, the determined target maintenance location can be sent to the display device of the vehicle, and the display device of the vehicle can be controlled to recommend and display the target maintenance location within the recommended time range, so as to recommend the target maintenance location to the user, and help guide the user to the target maintenance location to maintain the vehicle; in the present application, the target maintenance locations recommended for the vehicle are all 4S stores, thus increasing the competitiveness of the 4S stores, ensuring the overall performance of the vehicle after maintenance, and reducing the difficulty and cost of the vehicle's later maintenance, and also ensuring the user's brand favorability towards the image of the car company or the 4S store, thereby reducing customer churn.

[0040] Therefore, the maintenance location recommendation method can determine whether the vehicle needs maintenance in a timely and accurate manner based on the acquired vehicle maintenance-related data, which is beneficial to improving the accuracy of vehicle condition judgment, reducing the frequency of inspections of unnecessary vehicle inspection items, and reducing the burden on users; when it is determined that maintenance is required, the target maintenance location and the recommended time range can be determined, and the target maintenance location can be recommended and displayed within the recommended time range to prevent users from missing the best maintenance opportunity, which is beneficial to ensuring the vehicle maintenance quality and vehicle performance, reducing the vehicle's later maintenance costs, and improving vehicle quality; at the same time, based on maintenance-related data, suitable target maintenance locations can be recommended to users within the recommended time range, and users can be guided to 4S stores to maintain their vehicles through recommendation display, which is beneficial to maintaining users' brand favorability towards the image of the car company or the 4S store, thereby reducing customer churn.

[0041] In some embodiments, maintenance-related data includes mileage data and maintenance date; wherein, the vehicle's mileage data may be the vehicle's travel distance information recorded by the vehicle's odometer, which is used to assist users in completing maintenance plans; illustratively, the mileage data may be the total mileage accumulated since the vehicle left the factory, or the total mileage accumulated between two adjacent maintenance events; wherein, the vehicle's maintenance date may be the specific time point when the vehicle records a maintenance event and a specific maintenance event occurs. The recorded vehicle maintenance date may be used to calculate the time interval between two adjacent maintenance events for the vehicle.

[0042] like Figure 2 As shown, in S100, the vehicle maintenance requirement is determined according to the acquired vehicle maintenance related data, including:

[0043] S110: Determine the last maintenance date of the vehicle in the maintenance date, and determine the last maintenance interval of the vehicle according to the last maintenance date and the acquired current date;

[0044] When this step is implemented specifically, after the controller determines the maintenance needs of the vehicle, it can first obtain the vehicle's mileage data and record the maintenance date when the maintenance event occurred; wherein, after obtaining the mileage data and the maintenance date, the last maintenance date of the vehicle can be determined from the maintenance date, and combined with the obtained current date, the duration of the last maintenance interval of the vehicle can be determined; at this time, the controller can accurately determine whether the vehicle needs maintenance based on the vehicle's mileage data and the duration of the last maintenance interval of the vehicle, so as to ensure the accuracy and timeliness of the vehicle maintenance obtained by the vehicle.

[0045] S120: In response to determining that the mileage data is greater than or equal to a preset mileage threshold, and / or the duration of the last maintenance interval is greater than or equal to a preset maintenance interval threshold, the vehicle needs maintenance;

[0046] In this step, the preset mileage threshold of the vehicle may be a reference value that is predetermined when the vehicle leaves the factory and is used to determine the maintenance requirement of the vehicle based on the mileage of the vehicle; when the cumulative mileage of the vehicle reaches or approaches the preset mileage threshold, it indicates that the vehicle should be maintained once; in addition, since the preset mileage threshold is set based on the expected life of vehicle parts and the degree of wear of vehicle parts during normal use, it can ensure the best operating state of the vehicle and help prevent potential failures caused by the vehicle exceeding the operating load; illustratively, the preset mileage threshold may be every 5000km, 7500km or 10000km of vehicle travel, when the preset mileage threshold is reached, it indicates that maintenance (such as engine overhaul and tire maintenance) is required;

[0047] The preset maintenance interval threshold may be the time interval for requiring vehicle maintenance according to the factory-specified time period or the preset usage cycle. The time interval may be based on a fixed time period set by the vehicle manufacturer, or may be determined according to the vehicle's usage frequency and conditions (such as frequent short-distance driving, driving in extreme weather conditions, etc.). It is used to constrain the vehicle to undergo regular inspections and necessary maintenance to prevent the accumulation of vehicle problems due to long-term non-maintenance. Exemplarily, the preset maintenance interval threshold may be 6 months, 9 months or 12 months. When the maintenance interval threshold is reached, the vehicle needs to be maintained (such as changing the engine oil and oil filter).

[0048] In specific implementation, after the vehicle's mileage data is obtained and the duration of the vehicle's last maintenance interval is determined, it can be determined whether the vehicle needs maintenance based on the vehicle's mileage data and the duration of the vehicle's last maintenance interval; wherein, when the controller determines that the mileage data is greater than or equal to a preset mileage threshold, it indicates that the vehicle's current mileage has exceeded the preset mileage threshold specified for the vehicle, at which point the vehicle's performance begins to decline and maintenance should be performed in a timely manner; therefore, the maintenance-related data can be used to determine the vehicle's maintenance needs, which is beneficial to controlling the degree of wear of components in the vehicle, maintaining the vehicle's operating status and performance, and reducing the vehicle's potential risks.

[0049] S130: In response to determining that the mileage data is less than the preset mileage threshold, and the last maintenance interval duration is less than the preset maintenance interval threshold, the vehicle does not require maintenance.

[0050] In this step, when it is determined that the mileage data of the vehicle is less than the preset mileage threshold, and the duration of the last maintenance interval of the vehicle is less than the preset maintenance interval threshold, it indicates that the mileage of the vehicle has not reached the preset mileage threshold, and the duration of the last maintenance interval of the vehicle has not met the preset maintenance interval threshold. Therefore, it can be considered that the current vehicle condition is good and no maintenance is required. Therefore, there is no need to prompt the user and display the target maintenance location.

[0051] In addition, the vehicle maintenance-related data includes not only the vehicle's mileage data and maintenance date, but also the vehicle frame number and the maintenance duration between two adjacent maintenance times of the engine system. For example, when the maintenance duration between two adjacent maintenance times of the vehicle's engine system is greater than or equal to a preset maintenance threshold of the engine system, it indicates that the engine system has been running for a long time and has met the pre-specified maintenance requirements. Therefore, the controller can control the vehicle's display device to display prompt information and recommendation information related to the engine maintenance for the vehicle's engine system, such as a target maintenance location for maintaining the engine system, to guide the user to maintain the engine system in a timely manner.

[0052] In some embodiments, maintenance-related data include a vehicle parking location and a historical maintenance location; wherein the vehicle parking location may be a specific location or area where the vehicle is parked and not powered on; illustratively, the vehicle parking location may include various types of parking facilities or spaces; the vehicle's historical maintenance location may be a 4S shop where the vehicle has visited within a historical time period and has a maintenance record or service record for the vehicle.

[0053] like Figure 3 As shown, in S200, determining the target maintenance location according to the maintenance-related data includes:

[0054] S211: searching for a maintenance location that has a preset association relationship with the vehicle within a preset search range according to the acquired parking location of the vehicle, and matching the found maintenance location with a historical maintenance location;

[0055] In this step, the preset search range may be a preset geographical area or distance range when searching for a suitable target maintenance location; the preset search range may be determined based on the parking location of the vehicle, the user's setting preferences, and the vehicle's factory pre-settings; by setting the preset search range, the search range may be narrowed, the burden of searching for the target maintenance location may be reduced, and the efficiency of searching for a suitable target maintenance location may be improved; the maintenance location that has a preset association with the vehicle may be a 4S store that has a cooperative relationship with the car manufacturer, or a 4S store authorized by the car manufacturer.

[0056] During specific implementation, the vehicle's maintenance-related data may be obtained first; wherein the maintenance-related data may include the vehicle's parking position and historical maintenance locations; after the vehicle's parking position is obtained, a maintenance location having a preset association with the vehicle may be searched within a preset search range based on the obtained vehicle's parking position and based on a preset search range; after the maintenance location having a preset association with the vehicle is found, the controller may match the obtained historical maintenance location with the found maintenance location having a preset association with the vehicle, and determine whether the found maintenance location having a preset association with the vehicle can be used as a target maintenance location for recommendation and display, so as to improve the accuracy of the target maintenance location recommendation.

[0057] For example, the controller may determine a preset search range corresponding to the parking location of the vehicle through the Internet or a map program.

[0058] S212: In response to the maintenance location matching the historical maintenance location, taking the maintenance location matching the historical maintenance location as a target maintenance location;

[0059] In this step, when it is determined that the searched maintenance location matches the acquired historical maintenance location, for example, there is at least one historical maintenance location among the searched maintenance locations, and the historical maintenance location is a 4S store, or the searched maintenance location is a branch of the historical maintenance location, it indicates that the user has gone to the historical maintenance location to maintain the vehicle; at this time, the maintenance location that matches the historical maintenance location can be used as the target maintenance location to guide the user to select the target maintenance location.

[0060] S213: In response to the maintenance location not matching the historical maintenance location, determining a target maintenance location based on acquired evaluation information of the maintenance location and / or a distance between the maintenance location and a parking position of the vehicle; wherein the parking position of the vehicle is a historical parking position or a parking position input by a user.

[0061] In this step, when the found maintenance location does not match the acquired historical maintenance location, it indicates that the user has never maintained the vehicle in the preset search area. At this time, the controller can be used to obtain the evaluation information of the vehicle's maintenance location and the distance between the maintenance location and the vehicle parking position, and the target maintenance location is determined in the maintenance location according to one of the acquired evaluation information of the maintenance location and the distance between the maintenance location and the vehicle parking position. Exemplarily, the evaluation information of the maintenance location can be a user score. After the evaluation information of the maintenance location is acquired, the maintenance locations can be sorted and divided according to the user score, that is, arranged in order from high to low, and the maintenance locations with user scores greater than the preset score are recommended and displayed as target maintenance locations; the maintenance locations can also be sorted and divided according to the size of the distance between the maintenance location and the vehicle parking position, that is, arranged in order from small to large, and the maintenance locations with a distance between the two less than a preset distance threshold are recommended and displayed as target maintenance locations; this is conducive to guiding users to choose a suitable target maintenance location, enhancing users' favorability towards car companies and 4S stores, and reducing customer churn.

[0062] It should be noted that the vehicle parking position is a historical parking position or a parking position input by the user. Specifically, when the vehicle parking position is a historical parking position, it is beneficial for the user to go to the target maintenance location to maintain the vehicle in his spare time, thereby improving the flexibility of choosing the maintenance time; when the vehicle parking position is the parking position input by the user, that is, the designated location input by the user, it is possible to recommend a suitable target maintenance location to the user based on the user's habits, thereby helping to meet the user's personalized needs.

[0063] It should be noted that, with respect to the vehicle, the evaluation information of the maintenance location can be obtained through the controller on the Internet, and the distance between the maintenance location and the vehicle parking position can also be obtained on the Internet or in a map program.

[0064] It should be noted that, with respect to the vehicle, since the vehicle has multiple parking locations within the historical time period; therefore, when determining the target maintenance location of the vehicle, it is necessary to first determine the corresponding parking location, and determine the search range through the corresponding parking location; illustratively, the parking location may be the parking location where the vehicle has the highest frequency of parking events within the historical time period, which indicates that the user may park the vehicle at this parking location for a long time. After determining the preset search range based on the parking location and determining the target parking location within the preset search range, it is convenient for the user to drive the vehicle to the target maintenance location in his spare time to perform maintenance and upkeep on the vehicle, which is conducive to saving time and energy.

[0065] In some embodiments, the maintenance-related data includes maintenance items, wherein the vehicle maintenance items may be maintenance measures implemented on a local position or component of the vehicle; illustratively, the vehicle maintenance items may include regular maintenance items, inspection items, test items, and special inspection items, wherein:

[0066] Routine maintenance items may include: engine oil change, oil filter change, air filter change: air filter change, fuel filter change, spark plug change, coolant inspection and change, brake fluid change, transmission oil change, power steering oil change and air conditioning filter change, etc.;

[0067] Inspection items may include: tire inspection, brake system inspection, suspension system inspection, electrical system inspection, exhaust system inspection, transmission system inspection, steering system inspection, body and chassis inspection, safety system inspection, and headlight inspection, etc.

[0068] Test items may include: vehicle cleaning, software updates, fault diagnosis, performance testing, and emission testing;

[0069] Special inspection items may include: special maintenance under extreme climatic conditions (such as antifreeze inspection in winter, air conditioning system maintenance in summer, etc.), adjustment of maintenance items according to the vehicle's operating environment (such as more frequent air filter replacement in dusty and sandy areas), and special inspections after long-distance driving (such as tire wear, brake system wear, etc.).

[0070] like Figure 4 As shown, after S200, that is, determining the target maintenance location according to the maintenance-related data, the following further includes:

[0071] S214: taking the maintenance item determined by the user as the target maintenance item;

[0072] When this step is implemented specifically, after determining the target maintenance location based on the maintenance-related data, the specific maintenance items of the vehicle can also be determined based on the maintenance data of the vehicle; wherein, the maintenance items that need to be maintained can be determined as target maintenance items from among the many maintenance items based on the maintenance records of the vehicle, and the target maintenance items can be recommended and displayed to guide the user to maintain the target maintenance items in a timely manner when maintaining the vehicle; wherein the determination of the target maintenance items can be based on the controller, and the corresponding maintenance items can also be determined based on the maintenance request of the user, so that the appropriate maintenance location can be determined through the target maintenance items.

[0073] S215: Determine a maintenance location that has a preset association relationship with the target maintenance item as the target maintenance location.

[0074] In this step, after the maintenance item determined by the user is taken as the target maintenance item, a maintenance location that has a preset association with the target maintenance item can be obtained from the maintenance locations based on the determined target maintenance item. After determining that there is a maintenance location that has a preset association with the target maintenance item, the maintenance location that has a preset association with the target maintenance item can be taken as the target maintenance location, ensuring that when the user goes to the target maintenance location for vehicle maintenance according to the recommendation, the target maintenance item can be effectively maintained, which is beneficial to improving the efficiency of vehicle maintenance and avoiding the problem of incomplete vehicle maintenance.

[0075] In some embodiments, Figure 5 As shown, in S100, the recommended time range is determined according to the maintenance-related data, including:

[0076] S221: sorting the maintenance intervals in ascending order;

[0077] In this step, the target maintenance location can be determined based on the vehicle's maintenance-related data. After the target maintenance location is determined, a recommended time range can also be determined based on the vehicle's maintenance-related data, so that the target maintenance location can be recommended and displayed within the recommended time range through the vehicle's display device. In specific implementation, after the recommended time range is determined, the vehicle's maintenance interval duration in a historical time period can be determined based on the vehicle's maintenance-related data, and the maintenance interval durations are arranged in ascending order, thereby obtaining a set of arranged maintenance interval durations, so as to determine the quantile of the maintenance interval duration in the set of arranged maintenance interval durations using statistics.

[0078] S222: determining a first quartile and a second quartile in the maintenance interval durations after the sorting is completed, and determining a first limit duration and a second limit duration according to the first quartile and the second quartile, wherein the first limit duration is less than the second limit duration;

[0079] In this step, after obtaining the set of arranged maintenance interval durations, the first quartile and the second quartile can be determined in the set of arranged maintenance interval durations, that is, in the set of arranged maintenance interval durations, 25% of the maintenance interval values ​​in the set are taken as the first quartile and recorded as Q1. In other words, in the set of arranged maintenance interval durations, data below Q1 accounts for 25% of all data; 75% of the maintenance interval values ​​in the set are taken as the second quartile and recorded as Q3. In other words, in the set of arranged maintenance interval durations, data below Q3 accounts for 75% of all data.

[0080] After the controller is used to determine the first quartile Q1 and the second quartile Q3 of the set of arranged maintenance interval durations, the first limit duration and the second limit duration can be calculated based on the first quartile Q1 and the second quartile Q3; specifically, assuming that the first limit duration is T1 and the second limit duration is T2, the first limit duration T1 and the second limit duration T2 can be calculated by the following formula:

[0081] T1=Q3-(Q3-Q1)*1.5

[0082] T2=Q3+(Q3-Q1)*1.5

[0083] Afterwards, the controller can obtain the first limit time T1 and the second limit time T2 based on the above formula, determine the recommended time range according to the first limit time T1 and the second limit time T2, and control the display device to recommend and display the target maintenance location within the recommended time range. Since the first quartile Q1 is smaller than the second quartile Q3, the first limit time T1 obtained by the above formula is smaller than the second limit time T2, that is, the recommended time range is [T1, T2].

[0084] S223: Determine a recommended time range for the target maintenance location according to the first time limit and the second time limit.

[0085] In this step, the first time limit T1 and the second time limit T2 calculated by the above formula are used to determine the recommended time range as [T1, T2]. When the target maintenance location is displayed within the recommended time range [T1, T2], the maintenance location recommendation method can timely guide the user to the target maintenance location for vehicle maintenance, ensuring that the user can be guided to a suitable 4S store for vehicle maintenance within the recommended time range [T1, T2], thereby preventing the user from missing the best maintenance opportunity and reducing the user churn rate.

[0086] It should be noted that since the maintenance location recommendation method is used to recommend and display the target maintenance location to the user, so as to guide the user to go to the target maintenance location that has a preset association with the car company, that is, a suitable 4S shop to maintain the vehicle; therefore, within the recommended time range, the controller can determine when the vehicle is in the power-on state or the power-off state, and control the display device to display the target maintenance location; at the same time, to ensure that the user can obtain the recommended target maintenance location in time and reduce the waste of electric energy, when the controller detects that the user is seated through components such as sensors, the target maintenance location is recommended and displayed on the control display device, which can further improve the guidance effect on the user.

[0087] In some embodiments, in S300, the target maintenance location is recommended and displayed within the recommended time range, including:

[0088] In response to determining that the duration of the last maintenance interval is greater than the first limit duration and less than the second limit duration, a recommendation display is made for the target maintenance location within the recommended time range.

[0089] In specific implementation, after determining the target maintenance location and the recommended time range based on the maintenance-related data, it can be determined whether to recommend and display the target maintenance location based on the determined duration of the last maintenance interval and the calculated first limit time T1 and second limit time T2; wherein, when the controller determines that the duration of the last maintenance interval is greater than the first limit time and less than the second limit time, it indicates that the vehicle is not currently undergoing effective maintenance; at this time, the target maintenance location can be recommended and displayed within the recommended time range, so as to guide the user to promptly maintain the vehicle at the target maintenance location, which is beneficial to ensuring the performance of subsequent vehicles and improving the user's favorability towards the vehicle brand.

[0090] In some embodiments, after S300, that is, the maintenance location recommendation method, the following further includes:

[0091] In response to determining that the duration of the last maintenance interval is greater than or equal to the second limited duration, or detecting that a maintenance record exists for the vehicle within the recommended time range, the recommendation display of the target maintenance location is stopped.

[0092] In specific implementation, when the controller controls the display device to recommend and display the target maintenance location within the recommended time range, the user can be guided to the target maintenance location in time to maintain the vehicle; and when the controller determines that the duration of the last maintenance interval is greater than the second limit duration, it indicates that the user has been aware of the recommendation information and may go to a third-party service location to complete the maintenance of the vehicle, so the controller can control the display device to stop displaying the recommendation information; or, if the controller detects that there is a maintenance record for the vehicle within the recommended time range, it indicates that the user has been aware of the recommended target maintenance location and accepts the display device to display the recommended target maintenance location by default, and when the vehicle is maintained within the recommended time range, the vehicle can generate a maintenance record; that is, when a vehicle maintenance record is detected within the recommended time range, there is no need to recommend and display the target maintenance location, and the display device can be controlled to stop recommending and displaying the target maintenance location.

[0093] In some embodiments, Figure 6 As shown, in S100, the maintenance-related data includes the maintenance cost of the maintenance event; wherein the maintenance cost of the maintenance event may be the economic expenditure incurred during the vehicle maintenance process, and the economic expenditure may be recorded in the form of data.

[0094] like Figure 6 As shown, in S100, a target maintenance location is recommended and displayed within a recommended time range, including:

[0095] S410: Obtaining maintenance costs for maintenance events occurring within a preset time range;

[0096] In this step, the preset time range may be a predefined time range used to determine the number of maintenance events that occur within the time period; the maintenance level of the vehicle to be maintained is determined by the maintenance status of the vehicle when the maintenance event occurs, and the display status of the target maintenance location is determined based on the maintenance level of the maintenance event to be performed on the vehicle.

[0097] In a specific implementation, after determining the target maintenance location of the vehicle and the recommended time range for recommending and displaying the target maintenance location, the controller may obtain the maintenance costs of maintenance events that occurred on the vehicle within the preset time range to determine the maintenance status of the vehicle within the preset time range; illustratively, if it is determined that the vehicle has at least two maintenance events within the preset time range, the maintenance costs of the at least two maintenance events may be obtained respectively, and the maintenance degree of the maintenance time to be performed on the vehicle is determined according to the maintenance costs of the at least two maintenance events (such as determining whether the vehicle is to undergo comprehensive maintenance or partial maintenance), so as to control and adjust the recommended display frequency of the target maintenance location based on the maintenance degree of the vehicle.

[0098] S420: In response to determining that there is a maintenance event with a maintenance cost greater than a preset maintenance cost, displaying a target maintenance location within a recommended time range according to a first recommended frequency;

[0099] In this step, after obtaining the maintenance cost of the maintenance event that occurs within the preset time range, the maintenance cost of the maintenance event that occurs can be compared with the preset maintenance cost to determine the maintenance degree of the maintenance event that is about to occur for the vehicle, so as to adjust the display frequency of the target maintenance location in the recommendation display process according to the maintenance degree of the maintenance event that is about to occur; wherein, when the controller determines that there is a maintenance event with a maintenance cost greater than the preset maintenance cost within the preset time range, it indicates that the vehicle has undergone relatively comprehensive maintenance within the preset time range, and for the vehicle, the number of maintenance items to be performed is relatively small, and the urgency is low, and the impact on the vehicle performance is small, so the controller can recommend and display the target maintenance location within the recommended time range according to the first recommended frequency.

[0100] S430: In response to determining that there is no maintenance event with a maintenance cost greater than the preset maintenance cost, displaying the target maintenance location within the recommended time range according to a second recommended frequency; wherein the second recommended frequency is greater than the first recommended frequency.

[0101] In this step, when the controller determines that there is no maintenance event with a maintenance cost greater than the preset maintenance cost within the preset time range, it indicates that the vehicle has not undergone relatively comprehensive maintenance within the preset time range. For the vehicle, the vehicle may need relatively comprehensive maintenance with relatively more maintenance items and a higher degree of urgency. Therefore, the controller can display the target maintenance location according to the second recommended frequency within the recommended time range; at this time, in order to increase the user's sense of urgency, promptly eliminate the accumulated safety hazards of the vehicle, and ensure the operation of the vehicle, the second recommended frequency can be made greater than the first recommended frequency to improve the guidance effect on the user.

[0102] It should be noted that the method of the embodiment of the present application can be performed by a single device, such as a computer or server. The method of this embodiment can also be applied to a distributed scenario and completed by multiple devices cooperating with each other. In the case of such a distributed scenario, one of the multiple devices can only perform one or more steps in the method of the embodiment of the present application, and the multiple devices will interact with each other to complete the described method.

[0103] It should be noted that the above describes some embodiments of the present application. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recorded in the claims can be performed in an order different from that in the above embodiments and still achieve the desired results. In addition, the processes depicted in the accompanying drawings do not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0104] Based on the same inventive concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a maintenance location recommendation device.

[0105] refer to Figure 7 The maintenance location recommendation device includes an acquisition determination module 10, a response determination module 20 and a guidance display module 30; wherein the acquisition determination module is used to determine the maintenance requirement of the vehicle according to the maintenance-related data of the vehicle acquired; the response determination module is used to respond to determining that the maintenance requirement of the vehicle is maintenance required, and determine the target maintenance location and the recommended time range according to the maintenance-related data; the guidance display module recommends and displays the target maintenance location within the recommended time range.

[0106] Specifically, with respect to the maintenance location recommendation device, the device may include an acquisition determination module, a response determination module, and a guidance display module; more specifically, the acquisition determination module acquires the vehicle's maintenance-related data, determines the vehicle's maintenance requirements based on the acquired vehicle's maintenance-related data, judges whether the vehicle needs maintenance, so as to determine the vehicle's maintenance requirements, and sends the judgment result to the corresponding determination module; when the response determination module receives the judgment result that the vehicle needs maintenance, the response determination module may acquire the vehicle's maintenance-related data from the acquisition determination module, determine the target maintenance location and the recommended time range based on the vehicle's maintenance-related data, and send the target maintenance location and the recommended time range to the guidance display module; after the guidance display module receives the target maintenance location and the recommended time range, it may recommend and display the target maintenance location within the recommended time range, so as to push the target maintenance location to the user through the vehicle-mounted screen within the recommended time range, so as to guide the user to go to the recommended target maintenance location to maintain the vehicle.

[0107] Therefore, the maintenance location recommendation device can not only improve the accuracy of vehicle condition judgment and reduce unnecessary inspections, but also help vehicles receive maintenance services at the best time, help enhance the competitiveness of 4S stores, ensure vehicle maintenance quality and vehicle performance, reduce vehicle maintenance costs in the later stage, and enhance users' brand favorability towards car companies or designated 4S stores, thereby reducing the probability of customer churn.

[0108] For the convenience of description, the above device is described in terms of functions divided into various modules. Of course, when implementing the present application, the functions of each module can be implemented in the same or multiple software and / or hardware.

[0109] The device of the above embodiment is used to implement the corresponding maintenance location recommendation method in any of the above embodiments, and has the beneficial effects of the corresponding method embodiment, which will not be described in detail here.

[0110] Based on the same inventive concept, corresponding to any of the above-mentioned embodiments, the present application also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the maintenance location recommendation method described in any of the above embodiments is implemented.

[0111] Figure 8 A more specific schematic diagram of the hardware structure of an electronic device provided in this embodiment is shown, and the device may include: a processor 1010, a memory 1020, an input / output interface 1030, a communication interface 1040, and a bus 1050. The processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040 are connected to each other through the bus 1050 in the device.

[0112] The processor 1010 can be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits, and is used to execute relevant programs to implement the technical solutions provided in the embodiments of this specification.

[0113] The memory 1020 may be implemented in the form of ROM (Read Only Memory), RAM (Random Access Memory), static storage device, dynamic storage device, etc. The memory 1020 may store an operating system and other application programs. When the technical solutions provided in the embodiments of this specification are implemented by software or firmware, the relevant program codes are stored in the memory 1020 and are called and executed by the processor 1010.

[0114] The input / output interface 1030 is used to connect the input / output module to realize information input and output. The input / output module can be configured in the device as a component (not shown in the figure), or it can be externally connected to the device to provide corresponding functions. The input device may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output device may include a display, a speaker, a vibrator, an indicator light, etc.

[0115] The communication interface 1040 is used to connect a communication module (not shown) to realize communication interaction between the device and other devices. The communication module can realize communication through a wired mode (such as USB, network cable, etc.) or a wireless mode (such as mobile network, WIFI, Bluetooth, etc.).

[0116] The bus 1050 includes a path that transmits information between the various components of the device (eg, the processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040).

[0117] It should be noted that, although the above device only shows the processor 1010, the memory 1020, the input / output interface 1030, the communication interface 1040 and the bus 1050, in the specific implementation process, the device may also include other components necessary for normal operation. In addition, it can be understood by those skilled in the art that the above device may also only include the components necessary for implementing the embodiments of the present specification, and does not necessarily include all the components shown in the figure.

[0118] The electronic device of the above embodiment is used to implement the corresponding maintenance location recommendation method in any of the above embodiments, and has the beneficial effects of the corresponding method embodiment, which will not be described in detail here.

[0119] Based on the same concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a vehicle, including the above-mentioned electronic device, which has the same beneficial effects as the above-mentioned electronic device, and will not be repeated here.

[0120] Based on the same inventive concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a non-transitory computer-readable storage medium, wherein the non-transitory computer-readable storage medium stores computer instructions, and the computer instructions are used to enable the computer to execute the maintenance location recommendation method described in any of the above embodiments.

[0121] The computer-readable medium of this embodiment includes permanent and non-permanent, removable and non-removable media, and information storage can be implemented by any method or technology. Information can be computer-readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, read-only compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, tape disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device.

[0122] The computer instructions stored in the storage medium of the above embodiment are used to enable the computer to execute the maintenance location recommendation method described in any of the above embodiments, and have the beneficial effects of the corresponding method embodiments, which will not be repeated here.

[0123] Based on the same concept, corresponding to any of the above-mentioned embodiment methods, the present application also provides a computer program product, including computer program instructions. When the computer program instructions are run on a computer, the computer executes the method described in any of the above embodiments, which has the beneficial effects of the corresponding method embodiments and will not be repeated here.

[0124] It is understandable that before using the technical solutions of each embodiment of the present application, the type, scope of use, usage scenarios, etc. of the personal information involved will be informed to the user in an appropriate manner, and the user's authorization will be obtained.

[0125] For example, in response to receiving an active request from a user, a prompt message is sent to the user to clearly remind the user that the operation requested to be performed will require obtaining and using the user's personal information. Thus, the user can independently choose whether to provide personal information to the electronic device, application, server, storage medium or other software or hardware that performs the operation of the technical solution of the present application according to the prompt message.

[0126] As an optional but non-limiting implementation, in response to receiving the user's active request, the prompt information may be sent to the user in the form of a pop-up window, in which the prompt information may be presented in text form. In addition, the pop-up window may also carry a selection control for the user to choose "agree" or "disagree" to provide personal information to the electronic device.

[0127] It is understandable that the above notification and the process of obtaining user authorization are merely illustrative and do not constitute a limitation on the implementation method of this application. Other methods that meet relevant laws and regulations may also be applied to the implementation method of this application.

[0128] A person skilled in the art should understand that the discussion of any of the above embodiments is merely illustrative and is not intended to imply that the scope of the present application is limited to these examples. In line with the concept of the present application, the technical features in the above embodiments or different embodiments may be combined, the steps may be implemented in any order, and there are many other variations of the different aspects of the embodiments of the present application as described above, which are not provided in detail for the sake of simplicity.

[0129] In addition, to simplify the description and discussion, and in order not to make the embodiments of the present application difficult to understand, the known power supply / ground connection with the integrated circuit (IC) chip and other components may or may not be shown in the provided drawings. In addition, the device can be shown in the form of a block diagram to avoid making the embodiments of the present application difficult to understand, and this also takes into account the fact that the details of the implementation of these block diagram devices are highly dependent on the platform to be implemented in the embodiments of the present application (that is, these details should be fully within the scope of understanding of those skilled in the art). In the case of elaborating specific details (e.g., circuits) to describe exemplary embodiments of the present application, it is obvious to those skilled in the art that the embodiments of the present application can be implemented without these specific details or when these specific details are changed. Therefore, these descriptions should be considered to be illustrative rather than restrictive.

[0130] Although the present application has been described in conjunction with specific embodiments of the present application, many replacements, modifications and variations of these embodiments will be apparent to those skilled in the art from the foregoing description. For example, other memory architectures (e.g., dynamic RAM (DRAM)) may use the embodiments discussed.

[0131] The embodiments of the present application are intended to cover all such substitutions, modifications and variations that fall within the broad scope of the present application. Therefore, any omissions, modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the embodiments of the present application should be included in the protection scope of the present application.

Claims

1. A maintenance location recommendation method, characterized in that: include: Determining maintenance requirements of the vehicle according to the acquired vehicle maintenance-related data; In response to determining that the vehicle maintenance requirement is maintenance required, determining a target maintenance location and a recommended time range according to the maintenance-related data; The target maintenance location is recommended and displayed within the recommended time range.

2. The maintenance location recommendation method according to claim 1, characterized in that: The maintenance-related data includes mileage data and maintenance date; The determining the maintenance requirement of the vehicle according to the acquired vehicle maintenance-related data includes: Determining the last maintenance date of the vehicle from the maintenance date, and determining the last maintenance interval of the vehicle according to the last maintenance date and the acquired current date; In response to determining that the mileage data is greater than or equal to a preset mileage threshold, and / or the duration of the last maintenance interval is greater than or equal to a preset maintenance interval threshold, the vehicle needs maintenance; In response to determining that the mileage data is less than a preset mileage threshold and the last maintenance interval duration is less than a preset maintenance interval threshold, the vehicle does not require maintenance.

3. The maintenance location recommendation method according to claim 1, characterized in that: The maintenance-related data includes the vehicle parking location and historical maintenance locations; The determining of the target maintenance location according to the maintenance-related data includes: According to the acquired parking position of the vehicle, searching for a maintenance location that has a preset association relationship with the vehicle within a preset search range, and matching the found maintenance location with the historical maintenance location; In response to the maintenance location matching the historical maintenance location, taking the maintenance location matching the historical maintenance location as a target maintenance location; In response to the maintenance location not matching the historical maintenance location, determining a target maintenance location according to the acquired evaluation information of the maintenance location and / or the distance between the maintenance location and the parking position of the vehicle; The vehicle parking position is a historical parking position or a parking position input by a user.

4. The maintenance location recommendation method according to claim 1, characterized in that: The maintenance-related data includes maintenance items; The determining of the target maintenance location according to the maintenance-related data further includes: Taking the maintenance items determined by the user as target maintenance items; A maintenance location that has a preset association relationship with the target maintenance item is determined as the target maintenance location.

5. The maintenance location recommendation method according to claim 2, characterized in that: The determining the recommended time range according to the maintenance-related data includes: sorting the maintenance intervals in ascending order; Determine a first quartile and a second quartile in the maintenance interval duration after the sorting is completed, and determine a first limit duration and a second limit duration according to the first quartile and the second quartile, wherein the first limit duration is less than the second limit duration; A recommended time range for the target maintenance location is determined according to the first limited time length and the second limited time length.

6. The maintenance location recommendation method according to claim 5, characterized in that: The recommending and displaying the target maintenance location within the recommended time range includes: In response to determining that the duration of the last maintenance interval is greater than the first limit duration and less than the second limit duration, the target maintenance location is recommended and displayed within the recommended time range.

7. The maintenance location recommendation method according to claim 5, characterized in that: Later also includes: In response to determining that the duration of the last maintenance interval is greater than or equal to the second limited duration, or detecting that a maintenance record of the vehicle exists within the recommended time range, the recommendation display of the target maintenance location is stopped.

8. The maintenance location recommendation method according to claim 1, characterized in that: The maintenance-related data includes the maintenance cost of the maintenance event; The recommending and displaying the target maintenance location within the recommended time range includes: Obtain maintenance costs for maintenance events that occur within a preset time range; In response to determining that there is a maintenance event in which the maintenance cost is greater than a preset maintenance cost, displaying the target maintenance location within the recommended time range according to a first recommended frequency; In response to determining that there is no maintenance event whose maintenance cost is greater than a preset maintenance cost, displaying the target maintenance location at a second recommended frequency within the recommended time range; The second recommended frequency is greater than the first recommended frequency.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and running on the processor, characterized in that: When the processor executes the program, the method according to any one of claims 1 to 8 is implemented.

10. A vehicle, characterized in that: Comprising the electronic device as claimed in claim 9.

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