The invention discloses a voice
broadcasting method and a
system for multiple service types. An incoming call of a user is received through a voice
server, a
user information database corresponding to each service
server in communication connection with the voice
server is traversed, and a service server containing the incoming call is selected; according to a preset mapping relationship between service servers and service types,
broadcasting service comprising a
broadcasting service type and a broadcasting service number corresponding to the selected service server is acquired; and according to a preset broadcasting priority, broadcasting priority
ranking is carried out on the broadcasting service, a first broadcasting voice
queue is generated for the broadcasting service after
ranking based on a preset
queue rule, and according to the generated first broadcasting voice
queue, voice broadcasting is carried out. The beneficial effect of adopting a different broadcasting priority sequence to broadcast corresponding service for a different user is realized, and the voice broadcasting efficiency and the voice broadcasting intelligence are improved.