Voice broadcasting method and system for multiple service types

A type of service, voice broadcast technology, applied in the direction of automatic switching office, telephone communication, electrical components, etc., can solve problems such as customer delay, forgotten service number, service options not available to customers, etc., to save user time, improve user experience, The effect of improving intelligence

Active Publication Date: 2017-08-01
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology

[0003] The above-mentioned broadcasting method mainly has the following defects: when broadcasting the service option voice corresponding to all service types, because there are so many service options, after listening to the voice, the customer often forgets the service number corresponding to the service he wants to choose; in addition, the self-service broadcast Many business options have nothing to do with customers, causing customers to waste a lot of time to filter the business options they want to choose according to the broadcast voice

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  • Voice broadcasting method and system for multiple service types
  • Voice broadcasting method and system for multiple service types
  • Voice broadcasting method and system for multiple service types

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Embodiment Construction

[0056] The technical solutions of the present invention will be further described below in conjunction with the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0057] The invention provides a multi-service type voice broadcast method, which is used for broadcasting corresponding services by adopting different broadcast priority orders for different users. Such as figure 1 As shown, the multi-service type voice broadcast method of the present invention can be implemented as steps S10-S30 as described below:

[0058] Step S10, the voice server receives the call from the user, traverses the user data database corresponding to each service server connected to the voice server, and screens out the service server containing the caller number;

[0059] In the embodiment of the present invention, the voice server communicates with...

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Abstract

The invention discloses a voice broadcasting method and a system for multiple service types. An incoming call of a user is received through a voice server, a user information database corresponding to each service server in communication connection with the voice server is traversed, and a service server containing the incoming call is selected; according to a preset mapping relationship between service servers and service types, broadcasting service comprising a broadcasting service type and a broadcasting service number corresponding to the selected service server is acquired; and according to a preset broadcasting priority, broadcasting priority ranking is carried out on the broadcasting service, a first broadcasting voice queue is generated for the broadcasting service after ranking based on a preset queue rule, and according to the generated first broadcasting voice queue, voice broadcasting is carried out. The beneficial effect of adopting a different broadcasting priority sequence to broadcast corresponding service for a different user is realized, and the voice broadcasting efficiency and the voice broadcasting intelligence are improved.

Description

technical field [0001] The invention relates to the technical field of interactive voice response, in particular to a multi-service type voice broadcast method and system. Background technique [0002] With the continuous development and progress of science and technology and the continuous improvement of people's living standards, more and more group companies have carried out various types of business; for example, banking, insurance, securities, funds and other businesses. In order to facilitate management and customer contact, and to provide unified customer service supervision, the above-mentioned group companies usually provide unified customer phone numbers for all types of business conducted. When a customer dials the unified customer service number provided by the above-mentioned group company, it will broadcast the voice of the business options corresponding to all business types of the group company in the form of self-service voice, and the same broadcast sequenc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493
CPCH04M3/4936
Inventor 孙国勇罗幼樵李培彬彭小明严江浩
Owner PING AN TECH (SHENZHEN) CO LTD
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