Method and system for automatically upgrading and degrading private number service
Through real-time monitoring and automated management, the problems of low utilization rate of privacy number services and insufficient regulation mechanisms are solved, efficient utilization of number resources and user experience are achieved, cost reduction and service value is enhanced.
Patent Information
- Application Number
- CN202411356134.7
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-09-27
- Publication Date
- 2025-01-14
AI Technical Summary
The existing privacy number services have bottlenecks in terms of functions and performance, resulting in low utilization of number resources, high rental costs, lack of flexible control mechanisms, and the inability to detect and handle abnormal situations in a timely manner, affecting the user experience.
By monitoring the number status in real time, combining customer scenarios and data year-on-year information, the number priority is automatically managed, and the number control is realized, abnormal situations are discovered and handled in a timely manner, and number services are downgraded or upgraded.
It improves the utilization rate of number resources, improves the stability and security of privacy number services, reduces customer code costs, and increases the value of platform services.
Smart Images
Figure CN119316519A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the field of communication technology, and in particular to a method and system for automatically upgrading and downgrading a privacy number service. Background Art
[0002] Privacy communication products are communication products that protect the privacy of both parties in communication. They solve the problems of privacy protection in interpersonal communication, data protection in the interaction between people and platforms and applications, and enterprise business management. The privacy communication business is based on national laws and regulations, and implements the responsibilities of central enterprises. With the advantages of mastering the full stack of core technologies from network to data, it meets the rigid needs of users such as "preventing harassment, privacy protection, enterprise data security, and service quality control", and creates a "privacy communication" product for all-scenario services for governments, enterprises, and individuals. This product is mainly aimed at online car-hailing, food delivery, intermediaries and other industries. It protects the privacy of both parties through virtual numbers and facilitates enterprise communication management.
[0003] However, with the continuous development of the business, the platform's bottlenecks in functions, performance, and business support have become apparent. In order to support continuous product innovation and sustained rapid business development, improving methods and systems for flexible regulation of privacy number services is of great significance to telecommunications operators in enhancing the core competitiveness of their products.
[0004] The prior art has the following problems: 1. Currently, privacy number services are mainly used in order number and work number scenarios. Order numbers are high-frequency and short-cycle application scenarios, such as food delivery and online car-hailing; work numbers are mostly low-frequency and long-cycle application scenarios, such as medical care and intermediaries. Both order numbers and work numbers have a wide range of application scenarios and require huge privacy number resources to support them, resulting in low utilization of privacy number resources and high rental costs.
[0005] 2. The privacy number service lacks a flexible control mechanism. The specific situation is as follows: (1) When a single number has an abnormality and cannot be dialed normally, the platform fails to discover it in time and handles it after the customer reports the problem. In fact, some faulty services have already affected customer use; especially when customers report problems, a large number of customer complaints, and offline communication processes are not smooth, it will seriously affect the privacy number service experience.
[0006] (2) When a call in a certain area is abnormal, the alarm is not issued and the abnormality is not handled in time; (3) When receiving complaints from higher authorities such as the Ministry of Industry and Information Technology or when the platform AI quality inspection discovers abnormal call content, the number is not frozen or downgraded in a timely manner to avoid further impact; (4) When the number is marked as abnormal and the rejection rate increases, the platform fails to replace the number in time to avoid customer call failures and affect usage; 3. When customers use the business model where privacy numbers are allocated by the platform, they lack the means to temporarily adjust number priorities according to their own needs. Summary of the invention
[0007] In view of the above-mentioned shortcomings of the prior art, the invention aims to optimize the privacy number service and improve the utilization rate of number resources while ensuring the privacy of calls; Diversified monitoring: The present invention monitors the status of privacy numbers, detects the call service status of privacy numbers, and calculates the customer's cumulative ringing rate / connection rate, provincial ringing rate / connection rate, city ringing rate / connection rate, single number ringing rate / connection rate and other data in real time in combination with the customer scenario to which the number belongs, year-on-year and month-on-month data, regional location and other information; Automated management: The present invention realizes flexible management and control of privacy numbers, timely discovers single number anomalies, regional number anomalies, call / text message scenario anomalies and other situations, and downgrades the number priority; After the abnormal situation is handled or the monitoring data returns to normal, the number priority is automatically upgraded; In summary, the present invention aims to solve the problems and risks existing in the prior art, provide diversified monitoring and judgment, and realize automated management of customers and numbers to improve the stability and security of corporate customers' privacy numbers.
[0008] The present invention intends to provide a method, system, computer-readable storage medium and computer device for automatically upgrading and upgrading a privacy number service to solve the deficiencies in the prior art. The technical problem to be solved by the present invention is achieved through the following technical solutions.
[0009] A first aspect of the present invention provides a method for automatically upgrading or downgrading a privacy number service, the method comprising: Step S1: The private number is registered and marked with ownership information, wherein the ownership information includes the city, province, customer and usage scenario; Step S2: After any call is completed, the call record is stored in real time; Step S3: Real-time update of number ring rate and connection rate; Step S4: according to the number ownership information, update the current and cumulative regional ringing rate and connection rate; update the current and cumulative customer ringing rate and connection rate; update the current and cumulative platform ringing rate and connection rate; Step S5: Compare the above data year-on-year and month-on-month, the data are the current and cumulative regional ringing rate and connection rate, the current and cumulative customer ringing rate and connection rate, the current and cumulative platform ringing rate and connection rate; Step S6: granularize the same time dimension into month, day, hour, and minute for calculation, and display the relevant statistical data in a chart; Step S7: The ring rate and connection rate or the year-on-year and month-on-month values are compared with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the processing; when the relevant data is lower than the second threshold, it triggers the automatic reduction of the number service priority, and uses the customer's backup number pool or the backup number pool to establish a private call. If no other number is available, it is automatically transparently transmitted and the call is established through the real caller number; Step S8: Calculate the number priority based on the privacy number allocation algorithm and determine the subsequent binding privacy number allocation.
[0010] In combination with the first aspect, the method further comprises the following steps: Step S9: Platform privacy number service downgrade method, the service downgrade method can be: the customer can actively upgrade or downgrade the number service priority through the code number interface; or connect to the complaint platform to reduce the priority of the corresponding number according to the work order involved; or the privacy number platform connects to the recording quality inspection interface, when the audio quality inspection is found to be inconsistent with the customer's usage scenario, the number will be automatically downgraded until manual processing.
[0011] Combined with the first aspect, the following steps are further included: The online car-hailing company submits the privacy number to the privacy number platform after real-name registration; during the online car-hailing order process, the online car-hailing company submits an application for the allocation of a privacy number to allow both parties to talk in order to protect the number privacy of both the driver and the passenger; the privacy number platform receives the binding application, allocates it according to the customer's code number service situation at the time and the customer's number preference requirements, completes the binding and returns the privacy number; the online car-hailing company client prompts both the driver and the passenger to call the privacy number for a call; the driver and the passenger can talk effectively through the privacy number platform, and the privacy number platform generates a call record; after the data is updated, multiple threshold comparisons are performed in real time, and the number priority is adjusted according to the comparison results; if it is lower than the preset threshold, an alarm is triggered and the number is downgraded, and it does not participate in subsequent call allocation; new online car-hailing orders are submitted to apply for the allocation of a privacy number; the privacy number platform number allocation algorithm will allocate according to the latest updated number priority; the online car-hailing company finds special circumstances and can actively adjust the number priority through the interface; if the privacy number platform finds violations of laws and regulations during the recording quality inspection, or connects to the complaint platform to find a number involved in a work order, it can actively downgrade the number priority.
[0012] In combination with the first aspect, the following steps are further included: real-time viewing of graphical data statistics on the privacy number platform, real-time understanding of number usage through changes in year-on-year and month-on-month curves, and real-time regulation of number allocation through online adjustment of number priority.
[0013] In combination with the first aspect, the following steps are further included: the control of the priority of the number can be achieved through 1) active adjustment by the customer to achieve number upgrade or downgrade through the API interface; or 2) quality inspection adjustment through the privacy number platform, using a mixture of machine quality inspection and manual quality inspection, and specifying the quality inspection ratio and quality inspection strategy according to customer classification; or timely adjustment, connecting to the complaint platform, and freezing the number if it is found that there is a work order involved; or based on data statistics.
[0014] In combination with the first aspect, the following steps are further included: the data statistics automatically adjust the number priority based on the regional daily year-on-year or month-on-month basis, and provide a number management interface to view the number priority, provide a statistical report interface to view statistical data, and provide a visual chart to view the year-on-year and month-on-month situation.
[0015] In combination with the first aspect, the following steps are further included: the number priority is allocated and bound to a corresponding privacy number based on actual customer needs, and the actual customer needs are the preferred city, second preferred city, preferred province and backup number pool of the number specified in the API interface parameters.
[0016] A second aspect of the present invention provides a system for automatically upgrading and upgrading a privacy number service, the system comprising: Privacy number entry marking module: marks the ownership information of the privacy number entry, and the ownership information includes the city, province, customer and usage scenario; Real-time call record storage module: when any call is completed, the call record will be stored in real time; Number real-time update module: real-time update of number ring rate and connection rate; Information update module: based on number ownership information, update the current and cumulative regional ringing rate and connection rate; update the current and cumulative customer ringing rate and connection rate; update the current and cumulative platform ringing rate and connection rate; Data comparison module: compare the above data year-on-year and month-on-month, including the current and cumulative regional ringing rate and connection rate, the current and cumulative customer ringing rate and connection rate, and the current and cumulative platform ringing rate and connection rate; Chart display module: granularize the same time dimension into months, days, hours, and minutes for calculation, and display relevant statistical data in charts; Threshold comparison module: The ring rate and connection rate, or the year-on-year and month-on-month values are compared with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the processing; when the relevant data is lower than the second threshold, it triggers the automatic reduction of the number service priority, and uses the customer's backup number pool or the backup number pool to establish a private call. If no other numbers are available, the call is automatically transparently transmitted and the call is established through the real caller number; Number allocation module: The privacy number allocation algorithm determines the subsequent binding privacy number allocation based on the number priority.
[0017] A third aspect of the present invention provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the steps of a method for automatically upgrading and downgrading a privacy number service.
[0018] The fourth aspect of the present invention provides a computer device, comprising: a memory for storing a computer program; a processor for executing the computer program to implement the steps of the method for automatic upgrading and downgrading of a privacy number service.
[0019] The innovation of the present invention lies in: 1. The present invention can calculate the core data of private numbers in real time, and design multiple rules for comparison based on these data, thus realizing multi-dimensional statistics of number data: 2. The present invention provides a variety of number priority control and viewing methods, including customer-initiated adjustment, platform quality inspection adjustment, case-related adjustment, and automatic adjustment based on real-time number data.
[0020] 3. The present invention can select the most appropriate allocation method for binding interaction according to number priority and actual customer needs to meet allocation needs in different scenarios.
[0021] The present invention aims to solve the problems and risks existing in the prior art, provide diversified monitoring and judgment, realize the automated management of customers and numbers, and improve the security and reliability of the privacy number service for corporate customers. BRIEF DESCRIPTION OF THE DRAWINGS
[0022] Figure 1 It is a flowchart of a method and system for upgrading and downgrading a privacy number service of the present invention; Figure 2 It is a schematic diagram of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION
[0023] In order to better illustrate the technical solution of the present invention, the present invention is further described in conjunction with the accompanying drawings and specific examples.
[0024] The present invention provides a method and system for automatically upgrading and downgrading a privacy number service. In view of the problems existing in the prior art such as the lack of flexible number control means and low number resource utilization, the present invention makes improvements and innovations in the following ways: 1. Standardize the customer number storage data, including the customer, landing scenario, number province, number city and other fields; 2. Confirm the ownership information of the private number when the user uses the private number to make a call; 3. Calculate and update the platform's total ringing rate / connection rate, platform provincial ringing rate / connection rate, platform city ringing rate / connection rate, customer ringing rate / connection rate, customer province ringing rate / connection rate, customer city ringing rate / connection rate, and individual number ringing rate / connection rate every minute based on number ownership information; 4. The above data are displayed in charts to facilitate monitoring and query by operators. At the same time, the core data can be calculated year-on-year / month-on-month by month / day / hour / minute according to needs; 5. The ring rate or connection rate or year-on-year and month-on-month values are all set with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the handling; when the relevant data is lower than the second threshold, the number service priority is automatically lowered, and the customer's backup number pool or backup number pool is used to establish a private call. If no other numbers are available, the call is automatically established through the real caller number; 6. Other system monitoring services: (1) Complaints: Connect to the MIIT / Group complaint platform, identify the complaint tickets involving numbers on this platform, and automatically downgrade the numbers until they are manually processed; (2) AI quality inspection: Connect to the recording quality inspection interface. If the call does not match the customer's usage scenario, the number will be automatically downgraded until manual processing; 7. Optimize the privacy number allocation algorithm: Based on the existing privacy number platform number allocation plan, distinguish number levels, and optimize the virtual number allocation algorithm to make the random number allocation smarter and safer; support adjustments based on marking parameters such as the calling and called party’s place of origin, preferred city, province, or backup number, backup number, etc., and use privacy numbers that better meet customer needs in batches according to the customer’s personalized needs and usage habits.
[0025] 8. Automated management: The present invention realizes flexible management and control of privacy numbers, timely discovers abnormalities of single numbers, regional numbers, call / text message scenarios, etc., and downgrades the number priority; after the abnormal situation is processed or the monitoring data returns to normal, the number priority is automatically upgraded.
[0026] Among them, for multi-dimensional number data statistics: the present invention calculates the core data of privacy numbers such as the ringing rate, connection rate, etc. of the code number in real time, formulates thresholds for the ringing rate and connection rate of the number according to the code number’s affiliated customers and reporting scenarios, formulates quality inspection strategies for corporate customers, and all are displayed in statistical reports and visual charts for operational management.
[0027] Regarding number priority control and viewing methods: the present invention provides a variety of number priority control and viewing methods, including but not limited to: ① customer-initiated adjustment (API interface to realize number upgrade and downgrade), ② platform quality inspection adjustment (AI quality inspection, manual quality inspection mixed, and specify the quality inspection ratio and quality inspection strategy according to customer classification), ③ case-related adjustment (connecting to the Ministry of Industry and Information Technology / group complaint platform, and freezing the number if it is found that there is a work order involved in the case), ④ automatically adjust the number priority according to data statistics, regional daily year-on-year / month-on-month, regional monthly year-on-year / month-on-month conditions, and provide a number management interface to view number priority, a statistical report interface to view statistical data, and a visual chart to view the year-on-year and month-on-month conditions.
[0028] The platform allocates appropriate privacy numbers for binding based on number priority and actual customer needs (such as the preferred city, secondary city, preferred province, backup number pool, etc. of number X specified in the API interface parameters) to meet customers' needs for smooth and stable use.
[0029] Simplified viewing interface and convenient operation process: Operations can view graphical data statistics in real time on the platform, especially the changes in the year-on-year / month-on-month curves, so as to understand the number usage in real time. At the same time, the platform supports online adjustment of number priority and real-time regulation of number allocation.
[0030] As attached Figure 1 As shown, the specific implementation steps of the present invention are as follows: Step S1: The private number is stored in the database and marked with ownership information, such as the city, province, customer, usage scenario, etc. Step S2: After any call is completed, the call record is stored in real time; Step S3: Update the number ring rate and connection rate; Step S4: according to the number ownership information, update the current and cumulative regional ringing rate and connection rate; update the current and cumulative customer ringing rate and connection rate; update the current and cumulative platform ringing rate and connection rate; Step S5: Compare the above data year-on-year and month-on-month, the data are the current and cumulative regional ringing rate and connection rate, the current and cumulative customer ringing rate and connection rate, the current and cumulative platform ringing rate and connection rate; Step S6: granularize the same time dimension into month, day, hour, and minute for calculation, and display the relevant statistical data in a chart; Step S7: The ring rate and the connection rate, or the year-on-year and month-on-month values are compared with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the processing; when the relevant data is lower than the second threshold, it triggers the automatic reduction of the number service priority, and uses the customer's backup number pool or the backup number pool to establish a private call. If no other number is available, the call is automatically established through the real number of the caller; Step S8: The privacy number allocation algorithm affects the subsequent allocation of bound privacy numbers according to the code number priority; Step S9: Other important steps of the platform privacy number service downgrade method and system; (1) Customers can actively upgrade / downgrade number service priority through the number interface; (2) Connect to the complaint platform and lower the priority of the corresponding number based on the work order involved; (3) The privacy number platform is connected to the audio quality inspection interface. If the audio quality inspection finds that it does not match the customer's usage scenario, the number will be automatically downgraded until manual processing.
[0031] In addition, when allocating numbers, customers can submit an application for binding the caller and the called party. Once the private number is allocated and bound, the caller can make incoming calls, and after the capability is changed, make outgoing calls to the called party. After the call ends, a call record can be generated.
[0032] Specifically, in the actual operation process, for example, when a customer uses an online car-hailing platform to order a car, the online car-hailing company submits the real-name registration of the privacy number and puts it on the privacy number platform. During the online car-hailing order process, in order to protect the number privacy of both drivers and passengers, the online car-hailing company submits an application to allocate a privacy number so that both parties can talk; when the online car-hailing order process is in progress, in order to protect the number privacy of both drivers and passengers, the online car-hailing company submits an application to allocate a privacy number so that both parties can talk; the platform receives the binding application, allocates it according to the customer's code service status at the time and the customer's number preference requirements, completes the binding and returns the privacy number; the online car-hailing company client prompts the driver / passenger to call the privacy number for a call; the driver / passenger can make an effective call through the privacy number platform, and the platform generates a call bill; the call bill is stored, and the number ring rate and connection rate are updated in real time; at the same time, according to the number ownership information, the current and cumulative area / customer / platform ring rate and connection rate are updated; and compared with the data at the same time yesterday, it is displayed in a chart. After the data is updated, multiple threshold comparisons are performed in real time, and the number priority is adjusted according to the comparison results; if it is lower than the preset threshold, an alarm is triggered and the number is downgraded, and it does not participate in subsequent call allocation; at this time, new online car-hailing orders are submitted to apply for the allocation of privacy numbers; the platform number allocation algorithm will allocate numbers according to the latest updated number priority; if the online car-hailing company finds special business circumstances, it can actively adjust the number priority through the interface; if the platform recording quality inspection finds violations of laws and regulations or connects to the complaint platform to find that the number is involved in a work order, it can also actively downgrade the number priority. Such situations can only be recovered manually, and the algorithm cannot actively recover.
[0033] Simplified viewing interface and convenient operation process: Operations can view graphical data statistics in real time on the platform, especially the changes in the year-on-year / month-on-month curves, so as to understand the number usage in real time. At the same time, the platform supports online adjustment of number priority and real-time regulation of number allocation.
[0034] The protection points of the present invention are: 1. Technological innovation and uniqueness: The present invention solves the problem of lack of flexible number control mechanism in the prior art through a multi-dimensional downgrade method for privacy number services and an automatically operated system technology, improves the utilization rate of number resources, objectively reduces the number cost of customers, and increases the service value of the privacy number platform.
[0035] These innovations make the present invention unique and innovative in technology. The technical effects and beneficial effects of the present invention are: real-time monitoring of number service data, and through number priority and multi-dimensional number allocation mechanism, the scientific nature of the number allocation algorithm is improved, fully meeting customer needs and enhancing the value of platform privacy services; at the same time, it supports customers to flexibly adjust number allocation priorities, and supports platform quality inspection or complaint work orders and other dimensions to control number allocation.
[0036] Furthermore, the present invention introduces a computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the steps of the above-mentioned method for improving the reliability of a privacy communication system based on code number switching are implemented.
[0037] Furthermore, the present invention provides a computer device, such as Figure 2 As shown, the electronic device includes one or more processors and memory. The processor may be a central processing unit (CPU) or other forms of processing units with data processing capabilities and / or instruction execution capabilities, and may control other components in the electronic device to perform desired functions. The memory may include one or more computer program products, and the computer program product may include various forms of computer-readable storage media, such as volatile memory and / or non-volatile memory. The volatile memory may include, for example, a random access memory (RAM) and / or a cache memory (cache), etc. The non-volatile memory may include, for example, a read-only memory (ROM), a hard disk, a flash memory, etc. One or more computer program instructions may be stored on the computer-readable storage medium, and the processor may run the program instructions to implement the method for information mining of historical change records of the software program of each embodiment of the present invention described above and / or other desired functions. In one example, the electronic device may also include: an input device and an output device, and these components are interconnected by a bus system and / or other forms of connection mechanisms (not shown).
[0038] In addition, the input device may also include, for example, a keyboard, a mouse, and the like.
[0039] The output device can output various information to the outside, and can include, for example, a display, a speaker, a printer, a communication network and a remote output device connected thereto, and the like.
[0040] Of course, to simplify, Figure 2 Only some of the components related to the present invention in the electronic device are shown, and components such as buses, input / output interfaces, etc. are omitted. In addition, depending on the specific application, the electronic device may also include any other appropriate components. The present invention provides specific implementation steps and logical processes of the privacy number allocation method, including the processing of input information, the application of matching strategies, and the return of allocation results. The design of matching strategies and their application in the system, especially how to dynamically adjust the allocation strategy according to the different needs of users. The organizational structure and management method of number pool data, and how to efficiently search and allocate privacy numbers.
[0041] It should be noted that the above detailed descriptions are exemplary and are intended to provide further explanation of the present application. Unless otherwise specified, all technical and scientific terms used herein have the same meaning as commonly understood by those of ordinary skill in the art to which the present application belongs.
[0042] In the above detailed description, reference is made to the accompanying drawings, which form a part of this document. In the accompanying drawings, similar symbols typically identify similar components unless the context indicates otherwise. The illustrated embodiments described in the detailed description, drawings, and claims are not meant to be limiting. Other embodiments may be used, and other changes may be made, without departing from the spirit or scope of the subject matter presented herein.
[0043] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.
Claims
1. A method for automatically upgrading and downgrading a privacy number service, characterized in that: The method comprises: Step S1: The private number is registered and marked with ownership information, wherein the ownership information includes the city, province, customer and usage scenario; Step S2: After any call is completed, the call record is stored in real time; Step S3: Real-time update of number ring rate and connection rate; Step S4: according to the number ownership information, update the current and cumulative regional ringing rate and connection rate; update the current and cumulative customer ringing rate and connection rate; update the current and cumulative platform ringing rate and connection rate; Step S5: Compare the above data year-on-year and month-on-month, the data are the current and cumulative regional ringing rate and connection rate, the current and cumulative customer ringing rate and connection rate, the current and cumulative platform ringing rate and connection rate; Step S6: granularize the same time dimension into month, day, hour, and minute for calculation, and display the relevant statistical data in a chart; Step S7: The ring rate and connection rate or the year-on-year and month-on-month values are compared with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the processing; when the relevant data is lower than the second threshold, it triggers the automatic reduction of the number service priority, and uses the customer's backup number pool or the backup number pool to establish a private call. If no other number is available, it is automatically transparently transmitted and the call is established through the real caller number; Step S8: Calculate the number priority based on the privacy number allocation algorithm and determine the subsequent binding privacy number allocation.
2. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 1, characterized in that: Further comprising the steps of: Step S9: Downgrading of the platform's privacy number service. The downgrade of the service is achieved through the following methods: the customer can actively upgrade or downgrade the number service priority through the code number interface; or connect to the complaint platform to lower the priority of the corresponding number based on the work order involved; or the privacy number platform connects to the recording quality inspection interface. When the audio quality is inspected and it is found that it does not match the customer's usage scenario, the number will be automatically downgraded until manual processing.
3. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 2, characterized in that: Further comprising the steps of: The online car-hailing company submits the real-name registration of the privacy number to the privacy number platform; during the online car-hailing order process, in order to protect the number privacy of both the driver and the passenger, the online car-hailing company submits an application for the allocation of a privacy number so that both parties can talk; the privacy number platform receives the binding application, allocates it according to the customer's code number service status at the time and the customer's number preference requirements, completes the binding and returns the privacy number; the online car-hailing company client prompts the driver and the passenger to call the privacy number for a conversation; the driver and the passenger can make an effective call through the privacy number platform, and the privacy number platform generates a call bill; After the data is updated, multiple threshold comparisons are performed in real time, and number priorities are adjusted based on the comparison results; If it is lower than the preset threshold, an alarm is triggered and the number is downgraded, and it will not participate in subsequent call allocation; new online ride-hailing orders are submitted to apply for the allocation of a privacy number; the privacy number platform's number allocation algorithm will allocate numbers according to the latest updated number priority; if the online ride-hailing company discovers special circumstances, it can actively adjust the number priority through the interface; if the privacy number platform's recording quality inspection finds violations of laws and regulations, or if it connects to the complaint platform and finds that the number is involved in a work order, it can actively downgrade the number priority.
4. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 3, characterized in that: It also includes real-time viewing of graphical data statistics on the privacy number platform, real-time understanding of number usage through changes in year-on-year and month-on-month curves, and real-time regulation of number allocation through online adjustment of number priority.
5. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 3, characterized in that: The priority of the number can be controlled through 1) active adjustment by the customer to achieve number upgrade or downgrade through the API interface; or 2) quality inspection adjustment of the privacy number platform, using a mixture of machine quality inspection and manual quality inspection, and specifying the quality inspection ratio and quality inspection strategy according to customer classification; or 3) timely adjustment, connecting to the complaint platform, and freezing the number if it is found that there is a work order involved in the case; or 4) based on data statistics.
6. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 5, characterized in that: The data statistics automatically adjust the number priority based on the regional daily year-on-year or regional monthly year-on-year or month-on-month basis, and provide a number management interface to view the number priority, a statistical report interface to view statistical data, and a visual chart to view the year-on-year and month-on-month situation.
7. A method for automatically upgrading and downgrading a privacy number service as claimed in claim 4, characterized in that: The number priority is assigned to the corresponding privacy number for binding based on the actual needs of the customer. The actual needs of the customer are the preferred city, second preferred city, preferred province and backup number pool of the number specified in the API interface parameters.
8. A system for automatically upgrading and upgrading a privacy number service, characterized in that: The system comprises: Privacy number entry marking module: marks the ownership information of the privacy number entry, and the ownership information includes the city, province, customer and usage scenario; Real-time call record storage module: when any call is completed, the call record will be stored in real time; Number real-time update module: real-time update of number ring rate and connection rate; Information update module: based on number ownership information, update the current and cumulative regional ringing rate and connection rate; update the current and cumulative customer ringing rate and connection rate; update the current and cumulative platform ringing rate and connection rate; Data comparison module: compare the above data year-on-year and month-on-month, including the current and cumulative regional ringing rate and connection rate, the current and cumulative customer ringing rate and connection rate, and the current and cumulative platform ringing rate and connection rate; Chart display module: granularize the same time dimension into months, days, hours, and minutes for calculation, and display relevant statistical data in charts; Threshold comparison module: The ring rate and connection rate, or the year-on-year and month-on-month values are compared with multiple thresholds according to their importance. When the relevant data is lower than the first threshold, an alarm is triggered to prompt the operator to pay attention to the processing; when the relevant data is lower than the second threshold, it triggers the automatic reduction of the number service priority, and uses the customer's backup number pool or the backup number pool to establish a private call. If no other numbers are available, the call is automatically transparently transmitted and the call is established through the real caller number; Number allocation module: The privacy number allocation algorithm determines the subsequent binding privacy number allocation based on the number priority.
9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method for automatically upgrading and downgrading the privacy number service described in any one of claims 1 to 7 are implemented.
10. A computer device, characterized in that: include: Memory for storing computer programs; A processor is used to execute the computer program to implement the steps of the method for automatic upgrading and downgrading of the privacy number service according to any one of claims 1 to 7.