Work order information processing method and device, electronic equipment and storage medium

Abstract

The invention provides a work order information processing method and device, electronic equipment and a storage medium, and relates to the technical field of computers, in particular to the technical field of big data, data processing and the like, the specific implementation scheme is as follows: obtaining a first work order and a second work order of an object group service, the first work order being a work order with an associated product, and the second work order being a work order with an associated product; the second work order does not have work orders associated with the products, then direct resource occupation information and indirect resource occupation information of the first product associated with the first work order are determined, the direct resource occupation information refers to the resource amount occupied by the object group when serving the first work order, and the indirect resource occupation information refers to the resource amount occupied by the object group when serving the first work order. The indirect resource occupancy information refers to the resource amount occupied by the object group allocated by the first product when serving the second work order, and then determining the total resource occupancy information of the first product according to the direct resource occupancy information and the indirect resource occupancy information.

Description

Technical Field

[0001] The present disclosure relates to the field of computer technology, specifically to technical fields such as big data and data processing, and in particular to a work order information processing method, device, electronic device and storage medium. Background Art

[0002] From the product dimension, work orders can be divided into two types. The first type of work order has associated products, and the second type of work order does not have associated products. Therefore, when processing work order information from the product dimension, only the first type of work order information can be processed. Since the second type of work order does not have associated products, its corresponding work order information cannot be processed from the product dimension. Summary of the invention

[0003] The present invention provides a work order information processing method, device, electronic device and storage medium.

[0004] According to a first aspect of the present disclosure, a work order information processing method is provided, including: obtaining a first work order and a second work order served by an object group, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product; determining direct resource occupancy information and indirect resource occupancy information of a first product associated with the first work order, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order; and determining the total resource occupancy information of the first product based on the direct resource occupancy information and the indirect resource occupancy information.

[0005] According to a second aspect of the present disclosure, there is provided a work order information processing device, comprising: an acquisition module, used to acquire a first work order and a second work order served by an object group, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product; a first determination module, used to determine direct resource occupancy information and indirect resource occupancy information of a first product associated with the first work order, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order; and a second determination module, used to determine the total resource occupancy information of the first product based on the direct resource occupancy information and the indirect resource occupancy information.

[0006] According to a third aspect of the present disclosure, there is provided an electronic device, including:

[0007] at least one processor; and

[0008] a memory communicatively connected to at least one processor; wherein,

[0009] The memory stores instructions that can be executed by at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the work order information processing method as described in the first aspect.

[0010] According to a fourth aspect of the present disclosure, a non-transitory computer-readable storage medium storing computer instructions is provided, where the computer instructions are used to enable a computer to execute the work order information processing method of the first aspect.

[0011] According to a fifth aspect of the present disclosure, a computer program product is provided, comprising computer instructions, which, when executed by a processor, implement the steps of the work order information processing method of the first aspect.

[0012] The work order information processing method, device, electronic device and storage medium provided by the present disclosure have the following beneficial effects:

[0013] In an embodiment of the present disclosure, a first work order and a second work order served by an object group are obtained, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, and then the direct resource occupancy information and the indirect resource occupancy information of the first product associated with the first work order are determined, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order, and then the total resource occupancy information of the first product is determined based on the direct resource occupancy information and the indirect resource occupancy information. In the product dimension, the present disclosure can reasonably allocate the resource occupancy information of work orders without associated products, thereby improving the comprehensiveness of work order information analysis and processing, and in the processing object dimension, can fully consider the resource occupancy information corresponding to the object group processing the second work order, thereby accurately determining the total resource occupancy information of the product and improving the work order information processing effect.

[0014] It should be understood that the content described in this section is not intended to identify the key or important features of the embodiments of the present disclosure, nor is it intended to limit the scope of the present disclosure. Other features of the present disclosure will become easily understood through the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] The accompanying drawings are used to better understand the present solution and do not constitute a limitation of the present disclosure.

[0016] Figure 1 It is a flowchart of a work order information processing method provided according to an embodiment of the present disclosure;

[0017] Figure 2 is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0018] Figure 3 It is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0019] Figure 4 It is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0020] Figure 5 It is a structural schematic diagram of a work order information processing device provided according to an embodiment of the present disclosure;

[0021] Figure 6 It is a block diagram of an electronic device used to implement the work order information processing method of the embodiment of the present disclosure. DETAILED DESCRIPTION

[0022] The following is a description of exemplary embodiments of the present disclosure in conjunction with the accompanying drawings, including various details of the embodiments of the present disclosure to facilitate understanding, which should be considered as merely exemplary. Therefore, it should be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope and spirit of the present disclosure. Similarly, for the sake of clarity and conciseness, descriptions of well-known functions and structures are omitted in the following description.

[0023] It should be noted that in the technical solution of the present disclosure, the collection, storage, use, processing, transmission, provision and disclosure of user personal information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0024] In the related art, from the product dimension, work orders can be divided into two types. The first type of work order has associated products, and the second type of work order does not have associated products. Therefore, when processing work order information from the product dimension, only the first type of work order information can be processed, and since the second type of work order does not have associated products, its corresponding work order information cannot be processed from the product dimension.

[0025] It can be understood that combining the work order information of the product from the product dimension and determining the resource occupancy information corresponding to the product will help with the cost management of the product, thereby helping to determine the business decision information of the product. Therefore, the work order information processing method of the embodiment of the present disclosure is precisely to solve the technical problem that the work order information that does not have associated products cannot be processed in the product dimension, and thus the resource occupancy information of the work orders that do not have associated products cannot be reasonably allocated, which leads to inaccurate determination of the product's resource occupancy information.

[0026] The following describes the work order information processing method, device, electronic device and storage medium of the embodiments of the present disclosure with reference to the accompanying drawings.

[0027] It should be noted that the executor of the work order information processing method of this embodiment is a work order information processing device, which can be implemented by software and / or hardware. The device can be configured in an electronic device, which may include but is not limited to a terminal, a server, etc.

[0028] Figure 1 It is a flowchart of a work order information processing method provided according to an embodiment of the present disclosure.

[0029] like Figure 1 As shown, the work order information processing method includes:

[0030] S101: Acquire a first work order and a second work order for an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product.

[0031] Among them, work order is the abbreviation of work document, which is a simple maintenance or manufacturing plan composed of one or more operations. It is the basis for the superior department to assign tasks and the subordinate department to accept tasks. Work orders can be, for example: online work orders, mall station messages, email consultations, telephone consultations, web customer service chats, robot automatic Q&A upgrades, enterprise WeChat customer service, one-to-one offline customer service and installation and maintenance work orders, without any restrictions.

[0032] The object group refers to the personnel team used to service the work order, such as the product development team, product maintenance team, etc., and there is no restriction on this.

[0033] Among them, products can be, for example: goods, services, platform functions, etc., without limitation.

[0034] Among them, the first work order is a work order with an associated product, that is, the first work order is a work order generated for a certain product, for example, a product maintenance work order for a cloud storage service in a cloud platform. The work order is generated based on a specific cloud storage service and has an associated product (cloud storage service).

[0035] Among them, the second work order is a work order without an associated product, that is, the second work order is not a work order for the production of a certain product, for example, a consulting work order in the legal field of a business platform, which has no associated specific product.

[0036] For example, referring to Table 1, Table 1 shows an example of an object group, and a first work order and a second work order for an object group service.

[0037] Table 1

[0038] Work Order Number Related Products Work order acceptance team 1 The first product AProduct R&D Team 2 The first product Trading Team 3 The first product Design Team 4 First product b Finance Team 5 First product c Trading Team 6 No associated products Legal Team 7 No associated products Design Team 8 No associated products AProduct R&D Team

[0039] It can be understood that dividing the work order into the first work order and the second work order from the product dimension helps to integrate the information of the work order from the product dimension.

[0040] In the embodiment of the present disclosure, obtaining the first work order and the second work order of the object group service can be performed by obtaining all the work orders handled by the object service group from the enterprise platform based on the information of the object group, and then determining the work order with associated products as the first work order and the work order without associated products as the second work order based on the description information of the work order.

[0041] It should be noted that in the technical solution of the present invention, the collection, storage, use, processing, transmission, provision and disclosure of the first work order and the second work order involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0042] S102: Determine the direct resource occupancy information and indirect resource occupancy information of the first product associated with the first work order, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order.

[0043] Among them, direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order. The resource occupancy can be, for example, the salary of the object in the object group that processes the first work order, the time spent by the object group that processes the first work order to process the work order, etc., and there is no restriction on this.

[0044] Among them, indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order. The resource occupancy amount can be, for example, the salary of the objects in the object group that handles the second work order allocated by the first product during the processing of the work order information, the time spent by the object group that handles the second work order to handle the work order, etc., and there is no restriction on this.

[0045] It is understandable that since the second work order does not have a designated product, the amount of resources consumed when processing the second work order cannot be determined to correspond to the specific product. Therefore, when determining the resource occupancy information corresponding to the product from the product dimension, there will be omissions in the resource occupancy information. Therefore, during the processing of the work order information, the resource occupancy information generated when processing the second work order can be apportioned to other first products, so that the resource occupancy information generated by serving the second work order can be reasonably allocated.

[0046] In some embodiments, determining direct resource usage information of the first product associated with the first work order may be determining the time information spent by the object group in processing the first work order corresponding to the first product, or the remuneration allocated to the object group when processing the first product, without limitation.

[0047] In some embodiments, determining the indirect resource occupancy information of the first product associated with the first work order may be to determine the total time spent by the object group in processing the first work order and the second work order, and then determine the time difference between the total time and the time spent by the object group in processing the first work order corresponding to the first product, and use the time difference as the indirect resource occupancy information of the first product.

[0048] Alternatively, in some other embodiments, determining the indirect resource occupancy information of the first product associated with the first work order may also be determining the total remuneration of the object group when processing the first work order and the second work order, and then determining the salary difference between the total remuneration and the salary spent by the object group when processing the first work order corresponding to the first product, and using the salary difference as the indirect resource occupancy information of the first product, without limitation.

[0049] It should be noted that in the technical solution of the present invention, the collection, storage, use, processing, transmission, provision and disclosure of resource occupancy information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0050] S103: Determine total resource occupation information of the first product according to the direct resource occupation information and the indirect resource occupation information.

[0051] Among them, the total resource occupancy information refers to the total amount of resources occupied by the first product in the entire business process from the product dimension. The total amount of resources includes all resource occupancy information such as the development, design, delivery, testing, maintenance, and financial management of the first product, and there is no restriction on this.

[0052] In some embodiments, the total resource occupancy information of the first product is determined based on the direct resource occupancy information and the indirect resource occupancy information. The sum of the direct resource occupancy information and the indirect resource occupancy information of the first product may be determined, and the sum of the direct resource occupancy information and the indirect resource occupancy information is used as the total resource occupancy information of the first product.

[0053] In some other embodiments, a joint large model may be implemented to determine the total resource occupancy information of the first product based on the direct resource occupancy information and the indirect resource occupancy information. That is, the direct resource occupancy information and the indirect resource occupancy information of the first product may be input into the large model together to obtain the total resource occupancy information output by the large model.

[0054] In an embodiment of the present disclosure, a first work order and a second work order served by an object group are obtained, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, and then the direct resource occupancy information and the indirect resource occupancy information of the first product associated with the first work order are determined, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order, and then the total resource occupancy information of the first product is determined based on the direct resource occupancy information and the indirect resource occupancy information. In the product dimension, the present disclosure can reasonably allocate the resource occupancy information of work orders without associated products, thereby improving the comprehensiveness of work order information analysis and processing, and in the processing object dimension, can fully consider the resource occupancy information corresponding to the object group processing the second work order, thereby accurately determining the total resource occupancy information of the product and improving the work order information processing effect.

[0055] Figure 2 It is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0056] like Figure 2 As shown, the work order information processing method includes:

[0057] S201: Acquire a first work order and a second work order for an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product.

[0058] The specific description of S201 can be found in the above embodiment, which will not be repeated here.

[0059] S202: Obtain first description information of the first work order and second description information of the second work order.

[0060] The first description information refers to information related to the first work order. The first description information may be, for example, the quantity of the first work order, identification information of the first work order, etc., and there is no limitation on this.

[0061] The second description information refers to information related to the second work order. The second description information may be, for example, the number of the second work order, identification information of the second work order, etc., and there is no limitation on this.

[0062] That is to say, in the embodiment of the present disclosure, after obtaining the first work order and the second work order of the object group service, the quantity of the first work order, or the associated product information of the first work order, may be determined, and the aforementioned determined quantity of the first work order, or the associated product information of the first work order may be used as the first descriptive information.

[0063] In the disclosed embodiment, obtaining the second description information of the second work order may be to determine the quantity of the second work order, or the associated product information of the second work order, and use the aforementioned determined quantity of the second work order, or the associated product information of the second work order as the second description information, without limitation.

[0064] It should be noted that in the technical solution of the present invention, the collection, storage, use, processing, transmission, provision and disclosure of the work order description information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0065] S203: Determine first resource occupation information of objects of each job level in the object group, wherein the first resource occupation information is the total amount of resources occupied by objects of each job level when serving the first work order and the second work order.

[0066] Among them, the objects in the object group can be divided into different job levels according to the different work contents that different objects are responsible for, such as expert, ordinary, outsourced, etc., and there is no restriction on this.

[0067] For example, see Table 2 below, which shows the distribution of job levels for different subject groups.

[0068] Table 2

[0069] Object Group Name Rank Number of objects Product development team expert 3 Product development team ordinary 6 Product development team Outsourcing 1 Legal Team expert 5 Legal Team ordinary 5 Design Team ordinary 3 Design Team Outsourcing 2

[0070] Among them, the first resource occupancy information is the total amount of resources occupied by objects of each level when serving the first work order and the second work order. The first resource occupancy information can be, for example, the time, salary, service cost, etc. spent by multiple objects of each level when serving the first work order, and there is no restriction on this.

[0071] In some embodiments, determining the first resource occupancy information of objects of each rank in the object group may be determining the salary of objects of each rank in the object group, and taking the sum of the salaries of multiple objects under each rank as the first resource occupancy information, without limitation.

[0072] In other embodiments, determining the first resource occupancy information of objects of each rank in the object group may be determining the time spent by objects of each rank in the object group in processing the first work order, and taking the sum of the time spent by multiple objects under each rank in processing the first work order as the first resource occupancy information, without limitation.

[0073] It should be noted that in the technical solution of the present invention, the collection, storage, use, processing, transmission, provision and disclosure of resource occupancy information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0074] S204: Determine direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information.

[0075] In the embodiment of the present disclosure, after the first resource occupancy information of each job level in the object group is determined, the direct resource occupancy information may be determined according to the first description information, the second description information and the first resource occupancy information.

[0076] In some embodiments, direct resource occupancy information is determined based on the first description information, the second description information and the first resource occupancy information. The direct resource occupancy information may be determined by combining the number of first work orders in the first description information, the number of second work orders in the second description information and the first resource occupancy information. That is, the total number of work orders may be determined based on the number of first work orders and the number of second work orders, and the ratio between the number of first work orders and the total number of work orders may be determined. The product of the aforementioned ratio and the first resource occupancy information is then determined as the direct resource occupancy information of the first work order. There is no limitation on this.

[0077] In some other embodiments, it can also be implemented in conjunction with a large model. According to the first description information, the second description information and the first resource occupancy information, it can be determined and a prompt word can be input into the large model: "Combined input information is used to determine the direct resource occupancy information of the first product", and then the first description information, the second description information and the first resource occupancy information are input into the large model together. The large model processes the first description information, the second description information and the first resource occupancy information together and outputs the corresponding direct resource occupancy information. There is no limitation to this.

[0078] S205: Determine indirect resource occupancy information according to the first description information, the second description information and the direct resource occupancy information.

[0079] In the embodiment of the present disclosure, after the direct resource occupancy information is determined according to the first description information, the second description information and the first resource occupancy information, the indirect resource occupancy information may be determined according to the first description information, the second description information and the direct resource occupancy information.

[0080] In some embodiments, a joint large model may be used to determine indirect resource occupancy information based on the first description information, the second description information and the direct resource occupancy information, that is, a prompt word may be determined, and the prompt word, the first description information, the second description information and the direct resource occupancy information may be input into the large model together, and the large model may process the first description information, the second description information and the direct resource occupancy information together according to the prompt word, and output the corresponding indirect resource occupancy information, and there is no limitation to this.

[0081] In the embodiment of the present disclosure, by obtaining the first description information of the first work order and the second description information of the second work order, the first resource occupancy information of the objects of each job level in the object group is determined, wherein the first resource occupancy information is the total amount of resources occupied by the objects of each job level when serving the first work order and the second work order, the direct resource occupancy information is determined based on the first description information, the second description information and the first resource occupancy information, and the indirect resource occupancy information is determined based on the first description information, the second description information and the direct resource occupancy information. Thus, the first description information of the first work order and the second description information of the second work order can be combined to accurately determine the direct resource occupancy information and the indirect resource occupancy information of the first product, thereby improving the reliability of the direct resource occupancy information and the indirect resource occupancy information.

[0082] S206: Determine a sixth sum value between the direct resource occupancy information and the indirect resource occupancy information.

[0083] The sum of the direct resource occupation information and the indirect resource occupation information is the sixth sum.

[0084] In the embodiment of the present disclosure, after determining the direct resource occupancy information and the indirect resource occupancy information of the first product, the sixth sum value between the direct resource occupancy information and the indirect resource occupancy information may be determined, and then, the total resource occupancy information of the first product may be determined by combining the sixth sum value.

[0085] S207: Determine the sixth sum value as total resource occupancy information.

[0086] In the disclosed embodiment, after determining the sixth sum value between the direct resource occupancy information and the indirect resource occupancy information, the sixth sum value can be determined as the total resource occupancy information of the first product. Thus, in the product dimension, the resource occupancy information of the work order service team associated with the first product can be taken into account, and the resource occupancy information of the service teams of other work orders that do not have associated products can be taken into account, thereby avoiding omission of resource occupancy information and improving the accuracy and comprehensiveness of determining the resource occupancy information of the product from the product dimension.

[0087] In the embodiment of the present disclosure, by obtaining a first work order and a second work order served by an object group, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, obtaining first description information of the first work order and second description information of the second work order, determining first resource occupancy information of an object of each rank in the object group, wherein the first resource occupancy information is the total amount of resources occupied by objects of each rank when serving the first work order and the second work order, determining direct resource occupancy information based on the first description information, the second description information and the first resource occupancy information, and determining indirect resource occupancy information based on the first description information, the second description information and the direct resource occupancy information. The resource occupancy information is connected, and the sixth sum value between the direct resource occupancy information and the indirect resource occupancy information is determined, and the sixth sum value is determined as the total resource occupancy information. Therefore, after determining the sixth sum value between the direct resource occupancy information and the indirect resource occupancy information, the sixth sum value can be determined as the total resource occupancy information of the first product. Therefore, in the product dimension, the resource occupancy information of the work order service team associated with the first product can be considered, and the resource occupancy information of the service team of other work orders that do not have associated products can be considered, thereby avoiding omission of resource occupancy information and improving the accuracy and comprehensiveness of the determination of the product's resource occupancy information from the product dimension.

[0088] Figure 3 It is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0089] like Figure 3 As shown, the work order information processing method includes:

[0090] S301: Acquire a first work order and a second work order of an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product.

[0091] S302: Obtain first description information of the first work order and second description information of the second work order.

[0092] S303: Determine first resource occupation information of objects of each job level in the object group, wherein the first resource occupation information is the total amount of resources occupied by objects of each job level when serving the first work order and the second work order.

[0093] It should be noted that in the technical solution of the present invention, the collection, storage, use, processing, transmission, provision and disclosure of resource occupancy information involved are in compliance with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0094] The specific description of S301 - S303 can be found in the above embodiment, which will not be repeated here.

[0095] S304: Determine a first sum value between the first quantity and the second quantity.

[0096] The sum of the first quantity in the first description information and the second quantity in the second description information is the first sum.

[0097] In the embodiment of the present disclosure, after obtaining the first description information of the first work order and the second description information of the second work order, the first sum value between the first quantity in the first description information and the second quantity in the second description information can be determined, and then, the first sum value can be combined to trigger the execution of subsequent work order information processing methods. For details, please refer to the subsequent embodiments, which will not be repeated here.

[0098] S305: Determine direct resource occupancy information according to the first ratio and the first resource occupancy information.

[0099] In an embodiment of the present disclosure, after determining a first sum value between a first quantity and a second quantity and determining a first ratio between the first quantity and the first sum value, direct resource occupancy information is determined based on the first ratio and the first resource occupancy information. Thus, the first quantity, the second quantity and the first resource occupancy information can be combined to accurately determine the direct resource occupancy information of the first product, making the method for determining the direct resource occupancy information highly applicable.

[0100] In some embodiments, direct resource occupancy information is determined based on the first ratio and the first resource occupancy information. A prompt word may be determined, and the prompt word, the first ratio and the first resource occupancy information are input into a large model together. The large model processes the first ratio and the first resource occupancy information based on the prompt word and outputs the direct resource occupancy information.

[0101] Optionally, in some embodiments, direct resource occupancy information is determined based on the first ratio and the first resource occupancy information, a second sum between the first resource occupancy information of objects of the same rank in at least two object groups is determined, and then the first product between each second sum and the first ratio is determined respectively, and the direct resource occupancy information is determined based on at least two first products. Thus, the second sum between the first resource occupancy information of objects of the same rank in at least two object groups can be combined to determine the first product between each second sum and the first ratio respectively, and then the resource occupancy information can be determined based on the first product. This can provide a clear determination method for the direct resource occupancy information, thereby improving the accuracy of the direct resource occupancy information.

[0102] Among them, the sum value of the first resource occupation information of objects of the same level (for example, expert level) in the multiple object groups is the second sum value.

[0103] The product of the second sum and the first ratio is the first product.

[0104] That is, in the embodiment of the present disclosure, the second sum value between the first resource occupation information of the objects of the same rank in at least two object groups may be determined, and then the first product between each second sum value and the first ratio may be determined respectively. According to the at least two first products, the direct resource occupation information may be determined. The determination method of the direct resource occupation information may be expressed as follows:

[0105]

[0106] Among them, set_cost is the direct resource occupation information, level_cost 对象组n The first resource occupancy information, ticket_ratio.ratio (first product) 对象组n is the first ratio.

[0107] Optionally, in some embodiments, determining the first direct resource occupancy information according to at least two first products may be determining a third sum value between the at least two first products, and determining the third sum value as the direct resource occupancy information.

[0108] The sum of the multiple first products is the third sum.

[0109] That is, in the embodiment of the present disclosure, the third sum value between at least two first products may be determined, and the third sum value may be determined as direct resource occupancy information, thereby ensuring that the resource occupancy corresponding to the object of each job level in the object group can be traversed, avoiding information omission during the work order information processing process, and improving the determination effect of the direct resource occupancy information. The determination method of the direct resource occupancy information may be expressed as:

[0110]

[0111] Among them, L is the number of job levels in the object group, from 1 to L, it represents traversing objects of all job levels in the object group, and set_cost is the direct resource occupancy information of the first product.

[0112] S306: Determine indirect resource occupancy information according to the first description information, the second description information and the direct resource occupancy information.

[0113] S307: Determine total resource occupation information of the first product according to the direct resource occupation information and the indirect resource occupation information.

[0114] The specific description of S306-S307 can be found in the above embodiment, which will not be repeated here.

[0115] In the disclosed embodiment, by obtaining a first work order and a second work order for a service of an object group, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, obtaining first description information of the first work order and second description information of the second work order, determining first resource occupancy information of objects of each rank in the object group, wherein the first resource occupancy information is the total amount of resources occupied by objects of each rank when serving the first work order and the second work order, determining a first sum between the first quantity and the second quantity, determining direct resource occupancy information based on the first ratio and the first resource occupancy information, being able to combine the first quantity, the second quantity and the first resource occupancy information to accurately determine the first The direct resource occupancy information of the product makes the method of determining the direct resource occupancy information highly applicable. The indirect resource occupancy information is determined based on the first description information, the second description information and the direct resource occupancy information. The total resource occupancy information of the first product is determined based on the direct resource occupancy information and the indirect resource occupancy information. Therefore, in the product dimension, the resource occupancy information of work orders that have no associated products can be reasonably allocated, thereby improving the comprehensiveness of the work order information analysis and processing. In the processing object dimension, the resource occupancy information corresponding to the object group that processes the second work order can be fully considered, thereby accurately determining the total resource occupancy information of the product and improving the work order information processing effect.

[0116] Figure 4 It is a flowchart of a work order information processing method provided according to another embodiment of the present disclosure;

[0117] like Figure 4 As shown, the work order information processing method includes:

[0118] S401: Acquire a first work order and a second work order of an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product.

[0119] S402: Obtain first description information of the first work order and second description information of the second work order.

[0120] S403: Determine first resource occupation information of objects of each job level in the object group, wherein the first resource occupation information is the total amount of resources occupied by objects of each job level when serving the first work order and the second work order.

[0121] S404: Determine direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information.

[0122] The specific description of S401 - S404 can be found in the above embodiment, which will not be repeated here.

[0123] S405: Determine a fourth sum value between direct resource occupation information of at least two first products.

[0124] The sum of the direct resource occupation information of the plurality of first products is the fourth sum.

[0125] That is to say, in the embodiment of the present disclosure, after determining the direct resource occupancy information based on the first description information, the second description information and the first resource occupancy information, the fourth sum value between the direct resource occupancy information of at least two first products can be determined, and then, based on the fourth sum value, the execution of the subsequent work order information processing method can be triggered. For details, please refer to the subsequent embodiments and will not be repeated here.

[0126] S406: Determine a second sum value between first resource occupation information of objects of the same rank in at least two object groups.

[0127] Among them, the sum value of the first resource occupation information of objects of the same level (for example, expert level) in the multiple object groups is the second sum value.

[0128] S407: Determine the second resource occupation information of the object of each job level according to the fourth sum value and the second sum value corresponding to each job level.

[0129] In the embodiment of the present disclosure, after determining the second sum value between the first resource occupancy information of objects of the same rank in at least two object groups, the second resource occupancy information of objects of each rank can be determined based on the fourth sum value and the second sum value corresponding to each rank.

[0130] Optionally, in some embodiments, the second resource occupancy information of the object of each job level is determined based on the fourth sum and the second sum corresponding to each job level. The first difference between the second sum and the fourth sum is determined, and the first difference is determined as the second resource occupancy information. Thus, the second resource occupancy information can be accurately determined by combining the second sum and the fourth sum determined above.

[0131] The difference between the fourth sum and the second sum is the first difference.

[0132] That is to say, in the embodiment of the present disclosure, a first difference between the second sum and the fourth sum may be determined, and then the first difference may be determined as the second resource occupancy information. The determination method of the second resource occupancy information may be expressed as:

[0133] share_cost_sum=team_cost_v2.level_sum_cost-set_cost_sum;

[0134] Among them, share_cost_sum is the second resource occupation information, that is, the total amount of resources occupied by the second product work order, team_cost_v2.level_sum_cost is the second sum value, and set_cost_sum is the fourth sum value.

[0135] S408: Determine indirect resource occupancy information according to the second sum, the second resource occupancy information and the direct resource occupancy information.

[0136] In the embodiment of the present disclosure, after determining the second resource occupancy information of the object of each job level based on the fourth sum and the second sum corresponding to each job level, the indirect resource occupancy information can be determined based on the second sum, the second resource occupancy information and the direct resource occupancy information. Thus, the first description information, the second description information and the direct resource occupancy information can be combined to accurately determine the indirect resource occupancy information of the first product, making the method of determining the indirect resource occupancy information highly applicable.

[0137] In some embodiments, the indirect resource occupancy information is determined based on the second sum, the second resource occupancy information and the direct resource occupancy information. The prompt word may be determined, and then the second sum, the second resource occupancy information and the direct resource occupancy information are input into the big model together. The big model processes the second sum, the second resource occupancy information and the direct resource occupancy information according to the prompt word, and outputs the indirect resource occupancy information.

[0138] Optionally, in some embodiments, the indirect resource occupancy information is determined based on the second sum, the second resource occupancy information and the direct resource occupancy information. The second ratio between the direct resource occupancy information and the second sum is determined, and then the second product between the second ratio and the second resource occupancy information is determined. The indirect resource occupancy information is determined based on the second product, thereby providing a clear determination method for the indirect resource occupancy information, thereby improving the accuracy of the indirect resource occupancy information.

[0139] The ratio between the direct resource occupancy information and the second sum is the second ratio.

[0140] The product of the second ratio and the second resource occupancy information is the second product.

[0141] That is to say, in the embodiment of the present disclosure, the second ratio between the direct resource occupancy information and the second sum may be determined first, and then the second product between the second ratio and the second resource occupancy information may be determined. According to the second product, the indirect resource occupancy information may be determined. The determination method of the second product may be expressed as:

[0142]

[0143] Among them, share_cost is the second product, share_cost_sum is the second resource occupation information, set_cost is the direct resource occupation information, and set_cost_sum is the second sum value.

[0144] Optionally, in some embodiments, the indirect resource occupancy information is determined according to the second product, which may be to determine a fifth sum value between at least two second products, and then determine the fifth sum value as the indirect resource occupancy information, thereby ensuring that the resource occupancy corresponding to the object of each job level in the object group can be traversed, avoiding information omission during the work order information processing process, and improving the determination effect of the indirect resource occupancy information. The determination method of the indirect resource occupancy information can be expressed as:

[0145]

[0146] Among them, L is the number of job levels in the object group, from 1 to L, it represents traversing objects of all job levels in the object group, and share_cost is the indirect resource occupation information of the first product.

[0147] The sum of the multiple second products is the fifth sum.

[0148] That is, in the embodiment of the present disclosure, objects of all job levels in the object group may be traversed to determine the fifth sum value between the products of the sons corresponding to the multiple job levels, and the fifth sum value may be determined as the indirect resource occupancy information.

[0149] S409: Determine total resource occupation information of the first product according to the direct resource occupation information and the indirect resource occupation information.

[0150] The specific description of S409 can be found in the above embodiment, which will not be repeated here.

[0151] In the disclosed embodiment, by obtaining a first work order and a second work order for a service of an object group, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, and then obtaining first description information of the first work order and second description information of the second work order, first resource occupancy information of objects of each rank in the object group is determined, wherein the first resource occupancy information is the total amount of resources occupied by objects of each rank when serving the first work order and the second work order, direct resource occupancy information is determined based on the first description information, the second description information, and the first resource occupancy information, a fourth sum value between the direct resource occupancy information of at least two first products is determined, and first resource occupancy information of objects of the same rank in at least two object groups is determined. The second sum between the information is used to determine the second resource occupancy information of the object of each job level according to the fourth sum and the second sum corresponding to each job level. The indirect resource occupancy information is determined according to the second sum, the second resource occupancy information and the direct resource occupancy information. The total resource occupancy information of the first product is determined according to the direct resource occupancy information and the indirect resource occupancy information. Therefore, in the product dimension, the resource occupancy information of the work orders that have no associated products can be reasonably allocated, thereby improving the comprehensiveness of the work order information analysis and processing. In the processing object dimension, the resource occupancy information corresponding to the object group that processes the second work order can be fully considered, thereby accurately determining the total resource occupancy information of the product and improving the work order information processing effect.

[0152] Figure 5 It is a structural schematic diagram of a work order information processing device provided according to an embodiment of the present disclosure;

[0153] like Figure 5 As shown, the work order information processing device 50 includes:

[0154] An acquisition module 501 is used to acquire a first work order and a second work order for an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product;

[0155] A first determination module 502 is used to determine direct resource occupation information and indirect resource occupation information of a first product associated with a first work order, wherein the direct resource occupation information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupation information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order;

[0156] The second determining module 503 is used to determine the total resource occupancy information of the first product according to the direct resource occupancy information and the indirect resource occupancy information.

[0157] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0158] Obtain first description information of the first work order and second description information of the second work order;

[0159] Determine first resource occupation information of objects of each rank in the object group, wherein the first resource occupation information is the total amount of resources occupied by objects of each rank when serving the first work order and the second work order;

[0160] Determine direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information;

[0161] The indirect resource occupancy information is determined according to the first description information, the second description information and the direct resource occupancy information.

[0162] In some embodiments of the present disclosure, the first description information includes: a first quantity of the first work order, and the second description information includes: a second quantity of the second work order;

[0163] The first determining module 502 is further configured to:

[0164] determining a first sum between the first quantity and the second quantity;

[0165] determining a first ratio between the first quantity and the first sum;

[0166] Direct resource occupancy information is determined according to the first ratio and the first resource occupancy information.

[0167] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0168] determining a second sum value between first resource occupation information of objects of the same rank in at least two object groups;

[0169] determining a first product between each second sum value and the first ratio value, respectively;

[0170] Direct resource occupancy information is determined based on the at least two first products.

[0171] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0172] determining a third sum between at least two first products;

[0173] The third sum is determined as direct resource occupation information.

[0174] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0175] determining a fourth sum value between the direct resource occupation information of at least two first products;

[0176] determining a second sum value between first resource occupation information of objects of the same rank in at least two object groups;

[0177] Determine the second resource occupation information of the object of each rank according to the fourth sum value and the second sum value corresponding to each rank, wherein the second resource occupation information is;

[0178] The indirect resource occupancy information is determined according to the second sum, the second resource occupancy information and the direct resource occupancy information.

[0179] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0180] determining a first difference between the second sum and the fourth sum;

[0181] The first difference is determined as second resource occupancy information.

[0182] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0183] determining a second ratio between the direct resource occupancy information and the second sum value;

[0184] determining a second product between the second ratio and the second resource occupancy information;

[0185] According to the second product, indirect resource occupancy information is determined.

[0186] In some embodiments of the present disclosure, the first determining module 502 is further configured to:

[0187] determining a fifth sum between at least two second products;

[0188] The fifth sum value is determined as the indirect resource occupancy information.

[0189] In some embodiments of the present disclosure, the second determining module 503 is further configured to:

[0190] determining a sixth sum value between the direct resource occupation information and the indirect resource occupation information;

[0191] The sixth sum value is determined as total resource occupancy information.

[0192] It should be noted that the above explanation of the work order information processing method is also applicable to the work order information processing device of this embodiment and will not be repeated here.

[0193] In an embodiment of the present disclosure, a first work order and a second work order served by an object group are obtained, wherein the first work order is a work order with an associated product and the second work order is a work order without an associated product, and then the direct resource occupancy information and the indirect resource occupancy information of the first product associated with the first work order are determined, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order, and then the total resource occupancy information of the first product is determined based on the direct resource occupancy information and the indirect resource occupancy information. In the product dimension, the present disclosure can reasonably allocate the resource occupancy information of work orders without associated products, thereby improving the comprehensiveness of work order information analysis and processing, and in the processing object dimension, can fully consider the resource occupancy information corresponding to the object group processing the second work order, thereby accurately determining the total resource occupancy information of the product and improving the work order information processing effect.

[0194] According to an embodiment of the present disclosure, the present disclosure also provides an electronic device, a readable storage medium and a computer program product.

[0195] Figure 6 A schematic block diagram of an example electronic device 600 that can be used to implement an embodiment of the present disclosure is shown. The electronic device is intended to represent various forms of digital computers, such as laptop computers, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. The electronic device can also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the present disclosure described and / or required herein.

[0196] like Figure 6 As shown, the device 600 includes a computing unit 601, which can perform various appropriate actions and processes according to a computer program stored in a read-only memory (ROM) 602 or a computer program loaded from a storage unit 608 into a random access memory (RAM) 603. In the RAM 603, various programs and data required for the operation of the device 600 can also be stored. The computing unit 601, the ROM 602, and the RAM 603 are connected to each other via a bus 604. An input / output (I / O) interface 605 is also connected to the bus 604.

[0197] A number of components in the device 600 are connected to the I / O interface 605, including: an input unit 606, such as a keyboard, a mouse, etc.; an output unit 607, such as various types of displays, speakers, etc.; a storage unit 608, such as a disk, an optical disk, etc.; and a communication unit 609, such as a network card, a modem, a wireless communication transceiver, etc. The communication unit 609 allows the device 600 to exchange information / data with other devices through a computer network such as the Internet and / or various telecommunication networks.

[0198] The computing unit 601 may be a variety of general and / or special processing components with processing and computing capabilities. Some examples of the computing unit 601 include, but are not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various dedicated artificial intelligence (AI) computing chips, various computing units running machine learning model algorithms, digital signal processors (DSPs), and any appropriate processors, controllers, microcontrollers, etc. The computing unit 601 performs the various methods and processes described above, such as the work order information processing method. For example, in some embodiments, the work order information processing method may be implemented as a computer software program, which is tangibly contained in a machine-readable medium, such as a storage unit 608. In some embodiments, part or all of the computer program may be loaded and / or installed on the device 600 via the ROM 602 and / or the communication unit 609. When the computer program is loaded into the RAM 603 and executed by the computing unit 601, one or more steps of the work order information processing method described above may be performed. Alternatively, in other embodiments, the computing unit 601 may be configured to perform the work order information processing method in any other appropriate manner (e.g., by means of firmware).

[0199] Various implementations of the systems and techniques described above herein can be implemented in digital electronic circuit systems, integrated circuit systems, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various implementations can include: being implemented in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which can be a special purpose or general purpose programmable processor that can receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit data and instructions to the storage system, the at least one input device, and the at least one output device.

[0200] The program code for implementing the method of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general-purpose computer, a special-purpose computer, or other programmable data processing device, so that the program code, when executed by the processor or controller, enables the functions / operations specified in the flow chart and / or block diagram to be implemented. The program code may be executed entirely on the machine, partially on the machine, partially on the machine and partially on a remote machine as a stand-alone software package, or entirely on a remote machine or server.

[0201] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0202] To provide interaction with a user, the systems and techniques described herein can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and pointing device (e.g., a mouse or trackball) through which the user can provide input to the computer. Other types of devices can also be used to provide interaction with the user; for example, the feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including acoustic input, voice input, or tactile input).

[0203] The systems and techniques described herein can be implemented in a computing system that includes backend components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes frontend components (e.g., a user computer with a graphical user interface or a web browser through which a user can interact with implementations of the systems and techniques described herein), or a computing system that includes any combination of such backend components, middleware components, or frontend components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), the Internet, and a blockchain network.

[0204] A computer system may include a client and a server. The client and the server are generally remote from each other and usually interact through a communication network. The relationship between the client and the server is generated by computer programs running on the corresponding computers and having a client-server relationship with each other. The server may be a cloud server, also known as a cloud computing server or cloud host, which is a host product in the cloud computing service system to solve the defects of difficult management and weak business scalability in traditional physical hosts and VPS services ("Virtual Private Server", or "VPS" for short). The server may also be a server of a distributed system, or a server combined with a blockchain.

[0205] It should be understood that the various forms of processes shown above can be used to reorder, add or delete steps. For example, the steps recorded in this disclosure can be executed in parallel, sequentially or in different orders, as long as the desired results of the technical solutions disclosed in this disclosure can be achieved, and this document does not limit this.

[0206] In addition, the terms "first" and "second" are used for descriptive purposes only and cannot be understood as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In the description of the present disclosure, the meaning of "multiple" is at least two, such as two, three, etc., unless otherwise clearly and specifically defined. In the description of the present disclosure, the words "if" and "if" used can be interpreted as "at the time of" or "when" or "in response to determination" or "under the circumstances of".

[0207] The above specific implementations do not constitute a limitation on the protection scope of the present disclosure. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions can be made according to design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present disclosure shall be included in the protection scope of the present disclosure.

Claims

1. A work order information processing method, the method comprising: Acquire a first work order and a second work order for the object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product; Determine direct resource occupancy information and indirect resource occupancy information of the first product associated with the first work order, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order; The total resource occupancy information of the first product is determined according to the direct resource occupancy information and the indirect resource occupancy information.

2. The method according to claim 1, characterized in that The determining the direct resource occupation information and the indirect resource occupation information of the first product associated with the first work order includes: Obtaining first description information of the first work order and second description information of the second work order; Determine first resource occupation information of objects of each rank in the object group, wherein the first resource occupation information is the total amount of resources occupied by the objects of each rank when serving the first work order and the second work order; Determine the direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information; The indirect resource occupancy information is determined according to the first description information, the second description information and the direct resource occupancy information.

3. The method according to claim 2, wherein the first description information comprises: a first quantity of the first work order, wherein the second description information includes: a second quantity of the second work order; The determining the direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information includes: determining a first sum between the first quantity and the second quantity; determining a first ratio between the first number and the first sum; The direct resource occupancy information is determined according to the first ratio and the first resource occupancy information.

4. The method according to claim 3, wherein: The determining the direct resource occupancy information according to the first ratio and the first resource occupancy information includes: Determine a second sum value between first resource occupation information of objects of the same rank in at least two of the object groups; respectively determining a first product between each of the second sum values ​​and the first ratio value; The direct resource occupancy information is determined according to at least two of the first products.

5. The method according to claim 4, wherein: The determining the first direct resource occupancy information according to at least two of the first products includes: determining a third sum between at least two of said first products; The third sum is determined as the direct resource occupancy information.

6. The method according to claim 2, wherein: The determining the indirect resource occupancy information according to the first description information, the second description information and the direct resource occupancy information includes: determining a fourth sum value between direct resource occupation information of at least two of the first products; Determine a second sum value between first resource occupation information of objects of the same rank in at least two of the object groups; Determine second resource occupation information of objects of each of the job levels according to the fourth sum value and the second sum value corresponding to each of the job levels, wherein the second resource occupation information is the total amount of resources occupied by objects of each of the job levels in the object group when serving the second work order; The indirect resource occupancy information is determined according to the second sum value, the second resource occupancy information and the direct resource occupancy information.

7. The method according to claim 6, wherein: The determining, according to the fourth sum value and the second sum value corresponding to each of the job levels, the second resource occupation information of the object of each job level includes: determining a first difference between the second sum and the fourth sum; The first difference is determined as the second resource occupancy information.

8. The method according to claim 6, wherein: The determining the indirect resource occupancy information according to the second sum, the second resource occupancy information and the direct resource occupancy information includes: determining a second ratio between the direct resource occupancy information and the second sum; determining a second product between the second ratio and the second resource occupancy information; Indirect resource occupancy information is determined according to the second product.

9. The method according to claim 8, wherein: The determining, according to the second product, indirect resource occupancy information comprises: determining a fifth sum between at least two of said second products; The fifth sum is determined as the indirect resource occupancy information.

10. The method according to any one of claims 1 to 9, wherein: The determining the total resource occupation information of the first product according to the direct resource occupation information and the indirect resource occupation information includes: determining a sixth sum value between the direct resource occupancy information and the indirect resource occupancy information; The sixth sum value is determined as the total resource occupancy information.

11. A work order information processing device, the device comprising: An acquisition module, configured to acquire a first work order and a second work order of an object group service, wherein the first work order is a work order with an associated product, and the second work order is a work order without an associated product; A first determination module is used to determine direct resource occupancy information and indirect resource occupancy information of a first product associated with the first work order, wherein the direct resource occupancy information refers to the amount of resources occupied by the object group when serving the first work order, and the indirect resource occupancy information refers to the amount of resources occupied by the object group allocated by the first product when serving the second work order; The second determining module is used to determine the total resource occupancy information of the first product according to the direct resource occupancy information and the indirect resource occupancy information.

12. The device according to claim 11, characterized in that The first determining module is further used for: Obtaining first description information of the first work order and second description information of the second work order; Determine first resource occupation information of objects of each rank in the object group, wherein the first resource occupation information is the total amount of resources occupied by the objects of each rank when serving the first work order and the second work order; Determine the direct resource occupancy information according to the first description information, the second description information and the first resource occupancy information; The indirect resource occupancy information is determined according to the first description information, the second description information and the direct resource occupancy information.

13. The apparatus according to claim 12, wherein the first description information comprises: a first quantity of the first work order, wherein the second description information includes: a second quantity of the second work order; Wherein, the first determining module is further used for: determining a first sum between the first quantity and the second quantity; determining a first ratio between the first number and the first sum; The direct resource occupancy information is determined according to the first ratio and the first resource occupancy information.

14. The device according to claim 13, wherein: The first determining module is further used for: Determine a second sum value between first resource occupation information of objects of the same rank in at least two of the object groups; respectively determining a first product between each of the second sum values ​​and the first ratio value; The direct resource occupancy information is determined according to at least two of the first products.

15. The device according to claim 14, wherein: The first determining module is further used for: determining a third sum between at least two of said first products; The third sum is determined as the direct resource occupancy information.

16. The device according to claim 12, wherein: The first determining module is further used for: determining a fourth sum value between direct resource occupation information of at least two of the first products; Determine a second sum value between first resource occupation information of objects of the same rank in at least two of the object groups; Determine second resource occupation information of objects of each of the job levels according to the fourth sum value and the second sum value corresponding to each of the job levels, wherein the second resource occupation information is the total amount of resources occupied by objects of each of the job levels in the object group when serving the second work order; The indirect resource occupancy information is determined according to the second sum value, the second resource occupancy information and the direct resource occupancy information.

17. The device according to claim 16, wherein: The first determining module is further used for: determining a first difference between the second sum and the fourth sum; The first difference is determined as the second resource occupancy information.

18. The device according to claim 16, wherein: The first determining module is further used for: determining a second ratio between the direct resource occupancy information and the second sum; determining a second product between the second ratio and the second resource occupancy information; Indirect resource occupancy information is determined according to the second product.

19. The device according to claim 18, wherein: The first determining module is further used for: determining a fifth sum between at least two of said second products; The fifth sum is determined as the indirect resource occupancy information.

20. The device according to any one of claims 11 to 19, wherein: The second determining module is further used for: determining a sixth sum value between the direct resource occupancy information and the indirect resource occupancy information; The sixth sum value is determined as the total resource occupancy information.

21. An electronic device, comprising: at least one processor; as well as a memory communicatively connected to the at least one processor; wherein, The memory stores instructions that can be executed by the at least one processor, and the instructions are executed by the at least one processor to enable the at least one processor to perform the method according to any one of claims 1 to 10.

22. A non-transitory computer-readable storage medium storing computer instructions, wherein: The computer instructions are used to cause the computer to execute the method according to any one of claims 1 to 10.

23. A computer program product, comprising computer instructions, which, when executed by a processor, implement the steps of the method according to any one of claims 1 to 10.

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