Real-time recording supervising service method based on network voice communication

A technology of network voice and service method, which is applied in the field of real-time recording monitoring service based on network voice communication, and can solve problems such as real-time monitoring of the recording system that has not been proposed

Inactive Publication Date: 2008-12-17
CALLRAY COMM
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] Chinese invention patent application 200410068906.3 discloses a recording system based on voice communication. The recording system is easy to expand and has a wide range of applications, but it does not propose a solution for real-time monitoring of the recording system.

Method used

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  • Real-time recording supervising service method based on network voice communication
  • Real-time recording supervising service method based on network voice communication
  • Real-time recording supervising service method based on network voice communication

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Embodiment Construction

[0034] Further details will be given below in conjunction with the preferred embodiments shown in the accompanying drawings.

[0035] like figure 2 and image 3 As shown, the present invention is based on the real-time recording monitoring service method of network voice communication, based on network voice communication and its recording system, including building a real-time recording monitoring server module; said network voice communication and its recording system include an administrator terminal and an agent client and a recording server module, the recording server module records and stores the call information of each seat client in the recording system, and the administrator manages the call information of each seat client by means of the recording server module, especially, including the following: The steps performed by the real-time recording monitoring server:

[0036] A. Capture the recording temporary file generation information and deletion information of ...

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Abstract

The invention provides a sound communication real time record monitoring service method based on network, the sound communication based on network and the recording system thereof. The method comprises: establishing a real time record monitoring server module, in which, the monitoring server module acquires the record temporary file creating information and deleting information in the operation system supporting the record server module; generating a record starting information and a record ending information according to the temporary file creating information and temporary file deleting information, and sending the recording information and recording ending information to the corresponding seat client side. In addition, the recording fail information is sent to administrator side through comparing the recording command information and the record temporary file information. The real time record monitoring service method can monitor the working condition of the network sound communication and its recording system on real time, return the monitoring information to the administrator side and the client side, consequently, improves the reliability of the network recording system.

Description

technical field [0001] The present invention relates to a method for collecting, recording, analyzing and processing voice information in a distributed communication network, in particular to monitoring, collecting and recording voice information in real time in the communication network, and sending it to relevant seats after analysis and processing client method. Background technique [0002] Recording systems have been widely used in industries such as large enterprises and call centers. With the continuous expansion of the recording system architecture, the demand for distributed network recording systems is increasing. like figure 1 As shown, the network voice communication and recording system thereof described in the prior art includes an administrator terminal, an agent client and a recording server module, and the recording server module records and stores the call information of each agent client in the recording system, so The administrator manages the call inf...

Claims

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Application Information

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IPC IPC(8): H04M3/24H04M11/10G06F3/16
Inventor 刘敬伟
Owner CALLRAY COMM
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