Method and system for generating a dynamic help document

Abstract

The invention relates to a method and a system for generating a dynamic help document, and more concretely, discloses a method for generating a dynamic help document involves obtaining question-answerpairs associated with a client-server application, determining rankings of the question-answer pairs based on user feedback about the question-answer pairs, and determining a first preferred question-answer pair based on rankings of question-answer pairs. The method further involves generating the dynamic help document using the first preferred question-answer pair, updating rankings of the question-answer pairs based on additional user feedback about the question-answer pairs, determining a second preferred question-answer pair based on updated rankings of the question-answer pairs, and updating the dynamic help document by replacing the first preferred question-answer pair with the second preferred question-answer pair.

Description

[0001] Cross References to Related Applications

[0002] The subject matter described herein may be related to U.S. Patent Application Serial No. 12 / 112,516, filed in the names of Igor A. Podgorny, Amit Rohatgi, Floyd Morgan, and Paul Coletta, entitled "Domain Based Interactive Search," which is hereby incorporated by reference in its entirety content. technical field

[0003] The present invention relates to a method and system for generating dynamic help documents. Background technique

[0004] Users of software applications (whether stand-alone applications or networked applications such as web-based applications) often need help understanding the application's features and / or making optimal use of those features. To assist in these situations, many software manufacturers offer one or more forms of online (ie, provided over a network such as a local area network (LAN) and / or the Internet) customer support. Online customer support typically takes one of two forms: a Fre...

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