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Method and system for generating a dynamic help document

A technology that helps documents and dynamics, applied in office automation, data processing applications, special data processing applications, etc., can solve the problem of open question and answer being difficult for other users to obtain.

Inactive Publication Date: 2010-03-17
INTUIT INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although usually very relevant to the user's concerns, open-ended questions and answers may not be readily accessible to other users, depending, for example, on whether the questions and answers are stored in a location accessible to other users and on the grammatical correctness of the questions and answers

Method used

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  • Method and system for generating a dynamic help document
  • Method and system for generating a dynamic help document
  • Method and system for generating a dynamic help document

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Embodiment Construction

[0017] Specific embodiments of the present invention will now be described in detail with reference to the accompanying drawings. For consistency, like elements in the various figures are represented by like reference numerals.

[0018] In the following detailed description of the embodiments of the present invention, a number of specific details are recorded in order to provide a more thorough understanding of the present invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced without these specific details. In other instances, well-known features have not been described in detail in order to avoid unnecessarily obscuring the description.

[0019] In general, embodiments of the present invention provide methods and systems for generating dynamic help documents. For the purposes of this discussion, the term "dynamic" means that help documentation is automatically generated and periodically updated based on systematically...

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PUM

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Abstract

The invention relates to a method and a system for generating a dynamic help document, and more concretely, discloses a method for generating a dynamic help document involves obtaining question-answerpairs associated with a client-server application, determining rankings of the question-answer pairs based on user feedback about the question-answer pairs, and determining a first preferred question-answer pair based on rankings of question-answer pairs. The method further involves generating the dynamic help document using the first preferred question-answer pair, updating rankings of the question-answer pairs based on additional user feedback about the question-answer pairs, determining a second preferred question-answer pair based on updated rankings of the question-answer pairs, and updating the dynamic help document by replacing the first preferred question-answer pair with the second preferred question-answer pair.

Description

[0001] Cross References to Related Applications [0002] The subject matter described herein may be related to U.S. Patent Application Serial No. 12 / 112,516, filed in the names of Igor A. Podgorny, Amit Rohatgi, Floyd Morgan, and Paul Coletta, entitled "Domain Based Interactive Search," which is hereby incorporated by reference in its entirety content. technical field [0003] The present invention relates to a method and system for generating dynamic help documents. Background technique [0004] Users of software applications (whether stand-alone applications or networked applications such as web-based applications) often need help understanding the application's features and / or making optimal use of those features. To assist in these situations, many software manufacturers offer one or more forms of online (ie, provided over a network such as a local area network (LAN) and / or the Internet) customer support. Online customer support typically takes one of two forms: a Fre...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06Q10/10
Inventor I·A·波德戈尼A·罗哈特吉P·科利塔
Owner INTUIT INC
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