Electronic work order priority level adjustment method and electronic work order executing method and device

Abstract

The invention discloses an electronic work order priority level adjustment method and an electronic work order executing method and device so as to realize the dynamic adjustment of the work order priority level. The electronic work order priority level adjustment method provided by the invention comprises the following steps: obtaining electronic work orders, wherein the waiting time of the electronic work orders are more than the waiting time threshold corresponding to the types of the work orders; determining the electronic work orders to be work orders of which priority levels are to be adjusted; obtaining non-executed premonitory electronic work orders of the electronic work orders, determining the non-executed premonitory electronic work orders as the electronic work orders of whichpriority levels are to be adjusted; and adjusting the priority levels of the above electronic work orders to ensure that the adjusted priority levels reach or exceed the expected priority levels corresponding to the work order types of the electronic work orders. By adopting the method of the invention, the dynamic adjustment of the priority levels of the electronic work orders can be realized and each electronic work order is executed according to the adjusted priority level of the electronic work order.

Description

technical field [0001] The invention relates to the communication field, and in particular to a method for adjusting the priority of an electronic work order, a method for executing an electronic work order, and a corresponding adjustment device. Background technique [0002] Electronic work orders are used to perform provisioning of services or functions in the communication system. Electronic work orders have their corresponding attributes, usually including business attributes, user attributes and attribution attributes. Business attributes include service type, relative network element definition activation attribute type; user attributes include user number, user number, customer level; attribution attributes include the area, organization, salesperson, and channel type that accept the electronic work order. Electronic work orders of the same user must be executed sequentially, which is defined by the business rules of the electronic work order itself. [0003] In the...

AI Technical Summary

Problems solved by technology

[0005] The present invention provides an electronic work order priority adjustment method, an electronic work order execution method and a device to solve the problem in the prior art that the electronic work order priority cannot be dynamically adjusted

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