Method for diagnosing and locating business faults in IPTV (internet protocol television) network

Abstract

The invention relates to a method for diagnosing and locating business faults in an IPTV (internet protocol television) network, which comprises the following steps: performing fault detection sequentially on an electronic program menu server, a set top box, a video source, a terminal last kilometer, a digital subscriber line access multiplexer, a switch board and a broadband remote access server of a repair line by a fault locating system; and determining fault points or suspected fault points; and finally providing fault point in formation or suspected fault point information. According to the fault diagnosing and locating method provided by the invention, all fault points can be accurately and timely located in the IPTV network, fault suggestions can be offered, so that equipment first-aid repair staff can carry out relative equipment maintenance according to the suggestions, the work complexity of the maintenance staff is greatly simplified, the work efficiency is improved, and the IPTV user experience is further effectively improved; and the method for diagnosing and locating the business faults in the IPTV network is simple to implement and has low cost and wide application range.

Description

technical field [0001] The invention relates to the technical field of network television, in particular to the technical field of IPTV service quality assurance methods, and specifically refers to a method for realizing service fault diagnosis and positioning in an IPTV network. Background technique [0002] With the rapid advancement of triple play, IPTV's business characteristics and its advantages in the video field make it the biggest entry point for "triple play". Unlike traditional services, IPTV is a new type of service based on the multi-system level of the Internet. Large-scale commercial use of IPTV is in full swing in China, and the number of users is increasing. But at present, the most difficult problem that needs to be solved for IPTV services is that when a fault occurs, the operation and maintenance personnel cannot locate the fault in time, and users cannot solve the fault in time, which eventually leads to the degradation of user experience and the loss o...

AI Technical Summary

Problems solved by technology

But at present, the most difficult problem that needs to be solved in the IPTV business is that when a fault occurs, the operation and maintenance personnel cannot locate the fault in time, and the user cannot solve the fault in time, which eventually leads to a decrease in user experience and loss of users

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