Network fault handling method and device

Abstract

The invention provides a network fault processing method and device. Wherein, the method includes the following steps: receiving alarm information from the network to determine the faulty device; obtaining operating state information of the faulty device; determining a known fault corresponding to the faulty device in the fault knowledge base according to the operating state information of the faulty device, and The known fault is used as the reference fault; the reference fault is modified according to the operating status information of the faulty equipment to form a new known fault, and the new known fault is added to the fault knowledge base; and the fault is analyzed according to the new known fault Troubleshoot the device. According to the method of the embodiment of the present invention, it overcomes the defect that is prone to error when manually processing network faults, and at the same time has versatility, improves processing efficiency, reduces losses caused by network faults, and continuously adds new faults to the fault knowledge base Fault knowledge, realize self-learning.

Description

technical field [0001] The invention relates to the technical field of network communication, in particular to a network fault processing method and device. Background technique [0002] For network faults in large-scale networks, how to realize automatic and fast location and processing has always been a big problem in the network management process. If the automatic and rapid location and processing of network faults can be realized, the duration of network faults can be shortened to the greatest extent, and the loss caused by network faults can be reduced, especially in a very large-scale network environment. [0003] The location and handling of network faults in the prior art mostly rely on the experience and knowledge of network fault handling personnel. Network fault handling personnel analyze the cause of network faults according to the phenomenon of network faults, and then deal with network faults. There are problems in this processing method Yes, on the one hand,...

AI Technical Summary

Problems solved by technology

[0003] The location and handling of network faults in the prior art mostly rely on the experience and knowledge of network fault handling personnel. Network fault handling personnel analyze the cause of network faults according to the phenomenon of network faults, and then deal with network faults. There are problems in this processing method Yes, on the one hand, the process of handling network faults varies from person to person, is uncontrollable, and has a high probability of error; coming loss

However, the existing technology has the problem that it can only be implemented for specific or special network application scenarios, and cannot provide a general network fault handling solution

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