Data processing method and server

Abstract

The invention provides a data processing method and a server. The method comprises the following steps: obtaining recording information of a first event, wherein the recording information of the first event is used for describing the first event; determining characteristic information of the first event according to the recording information of the first event, wherein the characteristic information of the first event belongs to structural data and comprises recording time of the first event, an attribute of the first event and key content information of the first event; matching the characteristic information of the first event in an event database so as to determine whether a second event matched with the first event exists in the event database or not, wherein the event database is used for storing the characteristic information of at least one event. According to the embodiment of the invention, whether the second event matched with the first event exists or not is determined according to the characteristic information of the first event, including the recording time of the first event, the attribute of the first event and the key content information of the first event, so that the accuracy of searching a repeated event can be improved.

Description

technical field [0001] The present invention relates to the field of information technology, and in particular, to a method and server for processing data. Background technique [0002] With the development of information technology, the channels for the government or enterprises to provide services such as complaints and alarms to the public are becoming more and more abundant. People can report problems to the government or enterprises through various channels such as visits, telephone calls, websites or e-mails. [0003] The business acceptance department of the government or enterprise can record the problems reported by the public in the system, and then dispatch them to the corresponding business processing department for processing according to the nature of the problem. Since the same problem may be reported multiple times, the business acceptance department needs to confirm whether the reflected problem is repeated according to the search results of the system, so ...

AI Technical Summary

Problems solved by technology

However, due to the limited structured data of the question reflected, the accuracy of the retrieval results is poor

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