Television shopping method, terminal and system

Abstract

An embodiment of the invention provides a television shopping method which includes the steps: transmitting a voice session request to a service port, and establishing a voice session connection between the input control terminal and the service port when a shopping request of a user is received from an input control terminal; forwarding commodity purchasing information interacted by a user and a customer service through the voice session connection built between the input control terminal and the service port and commodity purchasing result information transmitted by the service port according to the commodity purchasing information; synchronously displaying the commodity purchasing information interacted by the user and the customer service through the voice session connection and the commodity purchasing result information on a display interface of a digital television terminal. Shopping efficiency can be improved, telephone bill consumption or input control terminal hardware consumption cannot be generated, and user experience can be improved.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method, terminal and system for TV shopping. Background technique [0002] At present, shopping methods such as TV shopping and online shopping without leaving home are gradually becoming the mainstream consumption method of consumers. TV shopping can display product information in real time during program broadcasting, so that users can know product information in a timely manner while watching programs. Therefore, compared with online shopping, TV shopping is closer to users' daily life. [0003] The traditional TV shopping solution is usually to display the product information and order number on the screen, and the user dials the order number to learn about the product details and place an order. Since the customer service does not know which product the user is currently looking at, the user must explain to the customer service It is very time-consuming to ...

AI Technical Summary

Problems solved by technology

[0003] The traditional TV shopping solution is usually to display the product information and order number on the screen, and the user dials the order number to learn about the product details and place an order. Since the customer service does not know which product the user is currently looking at, the user must explain to the customer service The name and characteristics of the product can only be started for detailed consultation, which is very time-consuming, especially if the order call is a long-distance call, high telephone charges will be incurred

The existing technology provides a shopping solution. The user can use the remote control to directly browse the products through the page displayed on the screen, and further view the products according to the prompt information on the screen, and enter personal information to purchase the product. In this process, the user must follow the prompts. Information Press the direction keys of the remote control multiple times and observe the icon position, which makes the shopping process very difficult, especially for people with poor eyesight or poor literacy, they must be accompanied by family members to shop. In addition, pressing the remote control multiple times The behavior of the arrow keys will also cause hardware loss of the remote control. The existing technical solutions limit the consumer user group and bring users a bad experience

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