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Method and apparatus for determining standard problem data

A standard question and question data technology, applied in the computer field, can solve problems such as low answer efficiency and achieve the effect of improving efficiency

Active Publication Date: 2017-06-06
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] The embodiment of the present application provides a method for determining standard question data to solve the problem of low efficiency in obtaining answers to questions in the prior art
[0010] The embodiment of the present application also provides a device for determining standard question data to solve the problem of low efficiency in obtaining answers to questions in the prior art

Method used

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  • Method and apparatus for determining standard problem data
  • Method and apparatus for determining standard problem data

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Embodiment 1

[0032] The execution subject of the determination method of the standard question data provided in the embodiment of the present application may be a server, and the execution subject does not constitute a limitation to the present application. For the convenience of description, the embodiments of the present application all take the execution subject as a server as an example for illustration .

[0033] The schematic diagram of the implementation process of this method is shown in the figure 1 shown, including the following steps:

[0034] Step 11: According to the obtained personalized question data, obtain the features associated with the personalized question data;

[0035] In the embodiment of the present application, the personalized question data is generally a word feature input by the user through the personalized question data input box, and the word feature may be text data such as "open". The personalized question data is personalized question data input by the ...

Embodiment 2

[0125] Embodiment 2 of the present invention mainly introduces an application scheme of the above-mentioned method provided in Embodiment 1 of the present invention in practice.

[0126] The process of determining the standard question data in Embodiment 2 of the present invention is similar to the process of determining the standard question data in Embodiment 1. Other steps that are not introduced in Embodiment 2 can refer to the relevant description in Embodiment 1, and are not described here. Let me repeat.

[0127] Before the implementation of the solution is introduced in detail, the implementation scenario of the solution is briefly introduced.

[0128] In this implementation scenario, a user wants to inquire about "account opening" on the website.

[0129] Based on the above scenario, the process of realizing standard question data determination in Embodiment 2 is as follows Figure 3a shown, including the following steps:

[0130] Step 21: The user enters the perso...

Embodiment 3

[0142] In order to solve the problem of low efficiency in obtaining answers to questions using the prior art, an embodiment of the present application provides a device for determining standard question data. The schematic diagram of the device is shown in Figure 4 As shown, it mainly includes the following functional units:

[0143] Acquisition unit 31: according to the obtained personalized question data, acquire features associated with the personalized question data;

[0144] Decoding unit 32: Input the personalized question data and acquired features into the trained standard question probability model; the standard question probability model is based on the preset standard question data and the preset standard The feature samples associated with the problem data are trained;

[0145] The standard question data determining unit 33: according to the probability distribution output by the standard question probability model, determine the standard question data from the ...

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Abstract

The application discloses a method and apparatus for determining standard problem data for addressing low efficiency of acquiring answers to problems in the prior art. The method includes the following steps: on the basis of acquired personalization problem data, from features associated with the preset standard problem data, acquiring the features that are associated with the personalization problem data; inputting the personalization problem data and the acquired features to a well-trained standard problem probability model; the standard problem probability model is trained based on the preset standard problem data and a feature sample which is associated with the preset standard problem data; on the basis of probability distribution output by the standard problem probability model, determining standard problem data from the preset standard problem data. The application also discloses a determining apparatus of the standard problem data.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a method and device for determining standard question data. Background technique [0002] With the rapid development of computer technology, the interaction between users and computers has become an indispensable part of the computer field. While users enjoy various conveniences brought by computers, they will encounter some problems during use. [0003] For example, when a user is using a service provided by a certain website, they may encounter related questions about the service. These related issues include but are not limited to: what to do if the mobile phone verification code is not received, and the login password is forgotten, etc. [0004] According to the prior art, there are two main methods for users to obtain answers to questions: [0005] 1. The user consults the customer service of the website by telephone or online consultation tool. [0006] When ...

Claims

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Application Information

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IPC IPC(8): G06K9/62
CPCG06F18/2415
Inventor 任望熊军
Owner ADVANCED NEW TECH CO LTD
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