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Call centers and how they operate

A technology for call centers and operators, which is applied in subscriber special services, electrical components, automatic switching offices, etc., and can solve the problems of low operational reliability of call centers

Active Publication Date: 2020-05-22
人人行科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a call center and a call center operation method to at least solve the technical problem of low call center operation reliability

Method used

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  • Call centers and how they operate
  • Call centers and how they operate

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Embodiment Construction

[0025] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0026]It should be noted that the terms "first" and "second" in the description and claims of the present invention and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate c...

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Abstract

The invention discloses a call center and an operation method of the call center. The system comprises at least one workplace, at least one machine room and trunk lines provided by a plurality of operators, wherein the at least one workplace is respectively distributed at different preset geographical locations, each workplace includes a plurality of seats, and the seats are used for processing the business received by the call center; the at least one machine room is connected with the at least one workplace, and is used for placing the equipment that provides services for the call center; and each of the at least one machine room is at least accessed to the trunk lines provided by two different operators, and each trunk line is connected with the call number of the call center. By adopting the call center and the operation method disclosed by the invention, the technical problem that the call center is low in operation reliability can be solved.

Description

technical field [0001] The present invention relates to the field of call centers, in particular to a call center and a method for operating the call center. Background technique [0002] The call center is the communication hub between the enterprise and the customer. Any problem, question or suggestion from the customer will be the first thing that the customer thinks of calling the call center. Therefore, customers expect call centers to be reliable and trustworthy, and the reliability of call center operations is one of the basic characteristics of high-performance call centers. The reliability of the call center operation is mainly reflected in: there are enough customer service representatives to handle the expected business volume efficiently and accurately; all systems are operating normally, and there is no situation where the call center cannot be operated due to system failure; and for emergencies The situation has a response plan, which will not cause service in...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/51H04M3/5191H04M3/523
Inventor 董立涛
Owner 人人行科技股份有限公司
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