Method and device for performing statistics on detailed calling list, electronic equipment and readable storage medium

A technology of calling equipment and detailed bills, which is applied in the field of communication, and can solve problems such as inconsistency in the implementation of call detailed bills in call centers

Active Publication Date: 2018-10-09
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0007] In view of this, the embodiments of the present invention provide a method, device, electronic device and readable storage medium for counting call bills, which can solve the problem of non-uniform implementation of call bills in each call center

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  • Method and device for performing statistics on detailed calling list, electronic equipment and readable storage medium
  • Method and device for performing statistics on detailed calling list, electronic equipment and readable storage medium
  • Method and device for performing statistics on detailed calling list, electronic equipment and readable storage medium

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Embodiment Construction

[0033] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0034] The technical scheme of the embodiment of the present invention bypasses the softswitch layer and the state analysis layer of the call center system, and directly captures and analyzes the SIP messages of the gateway and / or subsequent SIP call equipment, thereby solving the statistical reports of the respective call centers The implementation method is not uniform a...

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PUM

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Abstract

The invention provides a method and device for performing statistics on a detailed calling list, electronic equipment and a readable storage medium, which can solve a problem the calling centers are inconsistent in implementation mode of the detailed calling list. The method comprises the steps of obtaining an SIP (Session Initiation Protocol) message of a gateway and/or SIP calling equipment; parsing the SIP message to obtain field information of the detailed calling list; and aggregating the field information of the detailed calling list so as to implement statistics for the detailed callinglist.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to a method, device, electronic equipment and readable storage medium for counting call details. Background technique [0002] The call list is one of the most important statistical reports in the call center, it records the detailed records of each call, including calling, called, call duration and other information. Through this report, you can analyze the overall operation of the call center and the efficiency of the agents. [0003] Most of the existing call center systems use the billing modules of their respective systems to count the call information of each call by obtaining custom TLIB messages, so as to realize the statistics of call details. Among them, TLIB is a protocol that re-encapsulates SIP (Session Initiation Protocol, that is, Session Initiation Protocol, a signaling protocol that controls initiation, modification and termination of interactive multimedia s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M15/00H04L12/14
CPCH04L12/1403H04M15/41H04M15/63H04M15/66
Inventor 王灿
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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