19 results about "Softswitch" patented technology

A telecommunications switch-type platform positioned between a private-branch exchange and a data network dynamically hosts artificial-intelligence agents that interpret, transcribe, translate and transliterate live call traffic while the session is in progress. Machine-readable instructions stored in local memory instantiate, migrate and terminate the agents on demand across dedicated processing resources such as field-programmable gate arrays, application-specific integrated circuits or system-on-chip devices, thereby maintaining end-to-end latency below 250 milliseconds. An integrated call-audio recorder captures bidirectional media streams for secure archiving without interrupting service. The platform exposes a network interface that passes both signalling and media traffic, enabling seamless deployment inside call-centre or enterprise environments and compatibility with softswitch architectures conforming to class-4 Computational Interpretation of Communication using Artificial Intelligence standards. The same functional stack is deliverable as a computer-implemented method and as a non-transitory machine-readable medium storing the instructions executed by the processing resources.

The invention provides an interactive voice response processing method and device, equipment and a storage medium, and relates to the technical field of voice communication, and the method comprises the steps: obtaining IVR process configuration information related to an incoming call request under the condition that the incoming call request of a client is received through a telephone soft switch platform, iVR branch process configuration information in the IVR process configuration information comprises information of a plurality of nodes and execution conditions among the nodes; executing a starting node in the IVR process configuration information, and searching a to-be-executed node according to an execution condition between nodes in the IVR branch process configuration information related to the starting node; the to-be-executed node is executed, the next execution node of the to-be-executed node is searched according to the execution condition between the nodes in the IVR branch process configuration information related to the to-be-executed node and / or the key information of the client responding to the to-be-executed node, and the scheme of the invention can improve the IVR processing efficiency and improve the user experience.

The invention relates to a streaming voice service concurrent processing method based on soft switching, and the method comprises the steps: building and maintaining a global voice recognition channel with an ASR server, continuously forwarding a user voice stream to the ASR server during a whole session period, and receiving a recognition result; processing the recognition result by adopting a finite-state machine and a large language model to generate a response text for multiple rounds of dialogues; and concurrently executing TTS processing while the global speech recognition channel is continuously operated: segmenting a response text into a plurality of segments according to semantics to perform streaming speech synthesis, and immediately sending a pseudo response after receiving first speech data so as to trigger a soft switch system to pre-load a playing buffer area in advance. Through global reception and concurrent processing, smooth multi-round dialogues which can be interrupted at any time are realized, and the interaction delay is reduced from a second level to a millisecond level by using a text fragmentation and early media triggering technology, so that the user experience and the interaction efficiency of an intelligent call center are remarkably improved.

The present invention provides a call processing method, apparatus, electronic device, and computer storage medium. A contact center includes multiple agent centers, each of which includes multiple primary and backup softswitch devices. Each primary softswitch device has a corresponding backup softswitch device. Operator equipment is connected to the primary softswitch device via a voice gateway in each agent center. In this solution, if any primary softswitch device fails, the customer's service does not need to be suspended. Instead, the backup softswitch device corresponding to the primary softswitch device can be directly determined to be functioning properly. If it is functioning properly, the incoming call information sent by the operator equipment via the voice gateway is connected to the backup softswitch device corresponding to the primary softswitch device so that the backup softswitch device can process the incoming call information. This method can improve the quality of the customer's current call service and prevent network capacity reduction.

The invention relates to a communication media exchange method and system based on SIP soft switch, and belongs to the technical field of SIP soft switch communication. The method comprises the following steps of: determining a media stream transmission endpoint based on soft switch signaling call routing of SIP (Session Initiation Protocol); processing and distributing the original media stream in real time; and the processed media stream is directly docked to realize intelligent interaction. The method has the effect that the docking efficiency with the AI large model can be improved as much as possible.

The invention discloses a simply-configured soft switch operation method and system, and relates to the technical field of artificial intelligence, and the method comprises the steps: storing the incidence relation between each line and a line supplier exclusive cooperation number, a tariff package exclusive identity card number and a number pool exclusive storage box number, determining a line supplier, a tariff package and a number pool corresponding to the line; responding to a service opening request of a customer, matching at least one line for the customer, obtaining a line supplier, a tariff package and a number pool corresponding to the line based on the associated information of the line, screening available numbers from the number pool, and distributing the available numbers to the customer, the problem that in the prior art, integrated configuration of lines, line function suppliers, charges and numbers in the soft switch service cannot be efficiently completed is solved.

This application relates to an automated performance testing system and method for software-defined network controllers. The system includes: an automatic measurement unit for softswitch traffic generation capability, an automatic data plane network construction unit, a given load traffic triggering unit, and a southbound protocol message information statistical analysis unit. By relying on software-defined network simulation tools and widely used software switches, it facilitates testing of network controllers based on constantly evolving and new southbound protocols, ensuring the advanced nature and universality of the testing system.

The invention provides a data soft switching system and method based on tenant space and electronic equipment. The data soft switching system comprises the first tenant space deployed by a public data competent department, the second tenant space deployed by a data use department, a data soft switching transmission channel and a data resource trusted computing environment. Wherein the first tenant space, the second tenant space and the data soft switch transmission channel are deployed in the data resource trusted computing environment, and the data resource trusted computing environment provides a sandbox mechanism for running tasks; the first tenant space and the second tenant space are used for storing and calculating data resources; and during data sharing, the second tenant space reads the data resources of the first tenant space through the data soft switch transmission channel. According to the method, the problems of difficulty in sharing and using large-scale data among different departments and poor data security are solved.

The invention provides a telephone control method, device and equipment and a storage medium, and the method comprises the steps: responding to an outbound request, determining corresponding target soft switch information according to target extension set information in the outbound request, the target soft switch information is obtained by querying a target soft switch through the target extension set information when the extension set control is requested, and the target soft switch is a soft switch selected according to the target extension set information when the extension set registration is requested; generating an outbound signaling according to the target soft switch information and the outbound request; the telephone connection with the client is established according to the outbound signaling, the corresponding relationship between the soft telephone and the target soft switch is ensured by pre-storing the target soft switch information, and soft switch selection is performed through the target extension information in the extension registration process and the extension control process, so that quick and accurate soft switch selection can be realized.

The invention discloses a multi-service converged communication system and method based on soft switching, and relates to the technical field of communication. According to the system, by constructing a soft switch core network with a layered architecture, fused transmission and processing of multiple services such as voice, data, video and the Internet of Things are realized. The system comprises a service access layer, a soft switch core layer, a service support layer and an application service layer which work cooperatively through standardized interfaces, and the service expansibility and the resource utilization rate of the communication system are improved. Meanwhile, a multi-service priority scheduling algorithm and a dynamic bandwidth allocation method provided by the invention solve the QoS guarantee problem when multiple services are concurrently. Experimental data show that the transmission delay of the system in a multi-service fusion scene is reduced by 15%-20%, the bandwidth utilization rate is improved by more than 25%, and the system has remarkable technical advantages.

The invention relates to the technical field of communication, in particular to an intelligent commanding and dispatching method and system based on open source FreeSwitch soft switch communication, and the method comprises the steps: traversing a hardware terminal of a resource layer in a FreeSwitch soft switch platform, adjusting the connection between the hardware terminal and an access layer, and converting the monitoring data of the resource layer into a data code stream; analyzing the data code stream in an application layer, and generating a multimedia sub-data set; an authentication key connected with the access layer is distributed to the communication terminal of the resource layer, the communication terminal is switched to the scheduling service terminal of the application layer according to the task execution requirement of the communication terminal, and an online conference is established; and according to the communication state of the online conference, calling the sub-data from the sub-data set for online conference sharing and command scheduling. According to the invention, the requirements of information real-time sharing and terminal work coordination in an emergency monitoring scene can be met, and cross-terminal and cross-network communication scheduling is realized.

The invention discloses a special telephone interaction method, device, system and equipment and a storage medium, and belongs to the technical field of rail transit, the method is executed by central soft switching equipment, and the method comprises the following steps: generating a telephone signal in response to a dialing operation of a sender; identifying the telephone signal to obtain dialing information and a calling object identifier in the telephone signal; determining a call route of the call object according to the call object identifier; wherein the calling object comprises a station, a vehicle depot or a dispatching desk; and sending the telephone signal to the calling object according to the calling route. According to the invention, a call control function in rail transit communication is realized through the central soft switch equipment, telephone interaction among a dispatching desk, a station and a vehicle depot can be realized without deploying different hardware board cards at each node, the waste of hardware resources is reduced, the cost is reduced, the utilization efficiency of integrated resources is improved, and the service life of the dispatching desk, the station and the vehicle depot is prolonged. And meanwhile, the service capability is improved.

The invention relates to a mining soft switch and operator network intercommunication method and system, and belongs to the technical field of coal mine underground communication. According to the method, signaling and media stream forwarding between a mining soft switching system and a relay module is achieved through a relay server, the relay module is connected with a 4G-LTE module through a USB interface by adopting an ARM processor, operator telephone control and IP communication are achieved through a virtual serial port and a virtual network port respectively, and voice signal conversion is completed through analog audio direct connection. The system effectively solves the problems that a traditional E1 special line is complex in deployment and difficult to maintain, has the advantages of being flexible in deployment, high in compatibility, reliable in communication and the like, and remarkably improves the modernization level of a coal mine communication system.

The embodiment of the present application provides a calling method, a cloud service platform and a storage medium, wherein the method includes: obtaining a call service initiated by a first user, the call service uses a bridge number to call a second number of a second user; selecting a target first number from an unoccupied first number; establishing a binding relationship between the target first number, the bridge number and the second number and marking the target first number as occupied; initiating a call request for the target first number to call the bridge number to a telecommunications operator platform through a soft switch; monitoring media events from the telecommunications operator platform through a soft switch; when monitoring a call request response event of the second user to the call request, unbinding the binding relationship and marking the target first number as unoccupied. The embodiment of the present application can improve the utilization rate of the first number. Furthermore, the embodiment of the present application can also accurately restore the second number of the second user when the second user calls the first user, solving the incoming call problem of the first user.

The invention provides a calling method, a program product, electronic equipment and a storage medium, which are applied to a service system, the service system comprises a plurality of nodes, and the method comprises the following steps of: sending a calling request to a telephone soft switching server through an internal connection mode by utilizing a first node of the service system, so that the telephone soft switching server sends a calling request to the telephone soft switching server after receiving the calling request; establishing connection with the service distribution component through an external connection mode; receiving a connection request initiated by the service distribution component to the second node based on the call request, and establishing a connection between the service distribution component and the second node; the second node is determined by the service distribution component based on the call request; and processing, by the second node, the call request based on the established communication link. The call is initiated through the internal connection mode to realize centralized issuing of the control instruction, and the distribution responsibility of the subsequent processing right of the call is transferred to the service distribution component through the triggering of the external connection mode, so that the automation degree and efficiency of call establishment are improved.

The invention relates to a coal mine converged communication method and system based on VoIP, and belongs to the technical field of coal mine communication. In order to solve the problem of information isolated island caused by the fact that protocols of existing coal mine dispatching communication, wireless communication and emergency broadcasting systems are not compatible, services are mutually independent, unified dispatching cannot be achieved and video calls are not supported, an underground 10-gigabit Ethernet looped network and a WIFI wireless network are constructed; based on a FreeSWITCH soft switch server, unified registration management of equipment such as a broadcast terminal, an anti-explosion mobile phone and an SIP voice miner lamp is achieved, a standard SIP protocol, a WebRTC technology and a voice gateway are adopted to achieve wired and wireless terminal multi-protocol audio and video fusion intercommunication and video call functions, and emergency broadcast, timing broadcast and multi-system emergency linkage are provided. Information islands are thoroughly broken through, deep fusion of a coal mine communication system is realized, and the dispatching command efficiency, the call quality and the emergency rescue response capability are remarkably improved.

The invention relates to a mining wireless communication networking system, and belongs to the field of mining wireless communication. The system comprises a ground part and an underground part which are connected through an industrial Ethernet; the ground part comprises a mining soft switch server and a management server; the underground part comprises a converged communication base station and a mining communication terminal; the mining soft switch server realizes call control and session management based on an SIP (Session Initiation Protocol); the management server carries out field deployment management and terminal equipment communication quality optimization on the converged communication base station; the converged communication base station supports concurrent communication of three frequency bands of 5.8 GHz, 2.4 GHz and 900MHz; and the mining communication terminal selects a frequency band to access the converged communication base station according to the scene. According to the invention, the short-distance large-bandwidth wireless coverage of the coal mine tunnel and the long-distance wireless transmission of the coal mine tunnel or the partial shielding of the working surface are realized at the same time.

The application relates to a ward intelligent calling method and system based on dual-mode communication and multi-terminal linkage, which comprises the following steps: a system receives a patient terminal trigger signal and generates a structured calling request data packet. The real-time communication quality of an IP network is monitored, and a PSTN link is activated as a main channel when the quality is lower than a threshold. The data packet is sent to a calling soft switch through the main channel, a nurse scheduling database is queried, a target nurse terminal group list is obtained, a request is broadcast to the target group, and response state data is received. Based on the nursing level and the state data, a nurse response priority sequence is generated through a dynamic weight model. An audio and video connection is initiated to the first nurse in the sequence, and a two-way communication session is established. If the communication signal strength continuously falls below an interruption threshold or the nurse's moving speed exceeds a safety threshold during the session, the system automatically switches to the second nurse in the sequence. The application realizes high-reliable response of patient calling by dynamically selecting a transmission channel, intelligently allocating nurse resources and monitoring the session quality in real time.

The application belongs to the field of communication and provides a scheduling soft switching access device state sensing method and system, which comprises the following steps: an access device node completes identity authentication and becomes a legal node of a state sensing network; the system divides sensing groups, determines a core switching node, and obtains the public key and private key of the core switching node and the certificate thereof; a state sensing task is issued and distributed to each access device node according to the task identification information of the state sensing task; the access device node encrypts the sensing state according to the public key of the core switching node and uploads the sensing state to the core switching node for data validity and data volume verification; the task issuing module performs secondary encryption on the uploaded record after identity authentication of the core switching node, and obtains final uploaded data; and the core task issuing module performs twice decryption operation on the data ciphertext using the private key of the core task issuing module and the private key of the core switching node, and forms a new state sensing block.