An automobile insurance risk-sharing survey platform operated by a third party

Abstract

The invention relates to a vehicle insurance risk sharing survey platform operated by a third party, comprising a survey mobile terminal, a loss determination management background and a dispatching center. The survey mobile terminal, configured to receive the scheduling task, takes a vehicle picture at the mapping location and a picture center of the mapping platform last time, and sends a live video request; the loss determination management background, configured to receive the video request, establishes a video connection between the loss determination worker and the surveyor, realizes real-time control of the operation of the surveying mobile terminal, and transmits the video to a video center; the dispatching center is used for realizing the case dispatching module, personnel management module, organization setting module and authority management module. The platform overcomes the problem that the insurance company can not dispatch the surveyors flexibly and quickly in remote areas where the surveyors are few or no, improves the efficiency of the vehicle insurance scheduling of the insurance company, and saves the human and material resources cost at the same time.

Description

technical field [0001] The invention belongs to the technical field of survey service sharing, and in particular relates to a shared survey platform for auto insurance accidents operated by a third party. Background technique [0002] With the rapid growth of car ownership and the continuous expansion of the number of auto insurance cases, insurance companies are spending more and more on labor costs. During the waiting period after customers report the case, customers are likely to suffer due to their own time problems and traffic congestion. It creates a huge psychological burden, resulting in a very poor user experience; at the same time, due to the uneven distribution of surveyors of different insurance companies, there are situations where some insurance companies have a surplus of surveyors in some areas, while other insurance companies have insufficient surveyors. Generally speaking, there is a huge room for optimization in terms of survey and scheduling resources; so...

AI Technical Summary

Problems solved by technology

[0002] With the rapid growth of car ownership and the continuous expansion of the number of auto insurance cases, insurance companies are spending more and more on labor costs. During the waiting period after customers report the case, customers are likely to suffer due to their own time problems and traffic congestion. It creates a huge psychological burden, resulting in a very poor user experience; at the same time, due to the uneven distribution of surveyors of different insurance companies, there are situations where some insurance companies have a surplus of surveyors in some areas, while other insurance companies have insufficient surveyors. Generally speaking, there is a huge room for optimization in terms of survey and scheduling resources; some insurance companies, due to their small scale, spend a lot of manpower and material resources on on-site surveys in areas where there are no surveyors, and regional user experience is poor. Distribution optimization and market fairness of small insurance companies need to be resolved urgently

Images