Processing method and device for short message, electronic equipment and readable storage medium

Abstract

The invention provides a processing method and device for a short message, electronic equipment and a readable storage medium. According to the technical scheme, the processing method comprises the steps: content analysis is conducted on a received short message sent by a user to acquire identifier information of the short message; whether or not the service type of the short message is a delay service is judged according to the identifier information; if the service type of the short message is the delay service, a first reply message for indicating the service processing state is returned tothe user, and the short message is subjected to corresponding service processing according to the identifier information of the short message; and if the service type of the short message is not thedelay service, the short message is directly subjected to service processing according to the identifier information of the short message. Accordingly, the function of replying the short message sentby the user in real time is achieved, and the problem that in the prior art, due to the fact that the processing efficiency of an enterprise for the short message sent by the user is low and the replying time of the enterprise for the short message is long, the user experience is poor is solved.

Description

technical field [0001] The invention relates to computer technology, in particular to a short message processing method, device, electronic equipment and readable storage medium. Background technique [0002] Short message is an indispensable communication channel between users and enterprises. Generally speaking, the enterprise will deal with and respond to the short message sent by the user for business consultation or business handling. [0003] In the existing process of enterprises processing short messages initiated by users, considering the delay of business consultation or business processing, enterprises cannot reply to users' short messages in real time, which makes user experience poor. [0004] Therefore, how to make the enterprise process the short message as soon as possible and improve the reply efficiency of the short message has become an urgent problem to be solved. Contents of the invention [0005] Aiming at the problem that the above-mentioned existi...

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Problems solved by technology

[0005] Aiming at the problem that the above-mentioned existing enterprises cannot process the short messages sent by users in real time, so that the reply time of short messages received by users is longer and the experience is not good, the present invention provides a short message processing method , device, electronic device and readable storage medium

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