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Configuration method and system for voice interaction exception handling of voice dialogue platform

A technology for exception handling and voice dialogue, applied in voice analysis, voice recognition, instruments, etc., can solve problems such as poor user experience, difficult SDK development, and low efficiency, and achieve easy modification, improved interactive experience, and simple feedback information Effect

Active Publication Date: 2021-03-05
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] In order to at least solve the problem that it is difficult and inefficient to use the SDK to develop in the existing technology, and the abnormal feedback method provided by the voice dialogue platform by default cannot accurately feed back product-level and skill-level errors, resulting in poor user experience.

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  • Configuration method and system for voice interaction exception handling of voice dialogue platform
  • Configuration method and system for voice interaction exception handling of voice dialogue platform

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Embodiment approach

[0050] As an implementation manner, the skill-level exception handling configuration box further includes: a repeat broadcast option;

[0051] The skill-level exception handling includes: in response to the judgment result of the skill-level exception handling after the voice interaction, when the repeat broadcast option is enabled, repeating the last round of voice interaction dialogue.

[0052] In this embodiment, since skill-level dialogue usually has many rounds of interaction, for example:

[0053] User: I want to navigate.

[0054] Smart Devices: Where Are You Navigating?

[0055] User: Navigate to Beishan Park.

[0056] Smart device: I found two lines for you, which line should I use?

[0057] User: (At this time, the user was distracted and didn't hear clearly, so he replied) Article 5.

[0058] At this time, the voice dialogue is abnormal. According to the skill-level exception handling, see the configured repeat playback option to repeat the previous round of voi...

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Abstract

An embodiment of the present invention provides a configuration method for voice interaction exception handling of a voice dialogue platform. The method includes: on the front end of the voice dialogue platform, providing corresponding product-level exception handling configuration boxes and skill-level exception handling configuration boxes under the product development page and skill development page respectively; Processing is divided into product-level exception handling and skill-level exception handling; configure the judgment strategy for product-level exception handling and skill-level exception handling; determine product-level exception handling or skill-level exception handling based on specific voice interaction situations. The embodiment of the present invention also provides a configuration system for voice interaction exception handling of a voice dialogue platform. In the embodiment of the present invention, the configuration interaction exception is easy to modify, the development efficiency is high, and the abnormal problem can be accurately fed back to the user for different abnormal situations.

Description

technical field [0001] The invention relates to the field of intelligent voice dialogue, in particular to a configuration method and system for voice interaction exception processing of a voice dialogue platform. Background technique [0002] In the use of smart voice devices, if the user speaks some words that the smart voice device cannot interpret, the smart voice device will usually give feedback to the user, such as "I didn't understand, please change the word" similar words, prompting the user to just enter The conversation for was not recognized. [0003] In order for smart voice devices to realize such functions, it is usually implemented at the SDK (Software Development Kit, software development kit) layer through code or other development methods when developing voice products and voice skills. Due to the complexity of this operation, developers are required to have strong code development capabilities, and are not friendly to developers who use the voice dialogue...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22G10L15/30
Inventor 王少蓉
Owner AISPEECH CO LTD