Voice call method, device and equipment and computer storage medium
A voice call and computer technology, applied in the computer field, can solve the problems of inability to obtain more effective call effects and low user conversion rate, and achieve the effect of improving voice call efficiency, reducing waiting time, and improving conversion success rate.
Active Publication Date: 2019-06-11
TENCENT TECH (SHENZHEN) CO LTD
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Problems solved by technology
[0005] It can be seen that the current automated outbound call service needs to wait for the second manual call allocation arrangement, but the current second manual call arrangement method is generally based on manual judgment to determine whether to make a second call. The judgment process is more subjective and cannot be obtained. More effective call effect, resulting in lower user conversion rate
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[0035] In order to make the purpose, technical solutions and advantages of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention. In the case of no conflict, the embodiments and the features in the embodiments of the present invention can be combined arbitrarily with each other. Also, although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.
[0036] In or...
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The invention discloses a voice call method, device and equipment and a computer storage medium, which belong to the technical field of computers, and are used for improving the voice call efficiencyand reducing the waiting time of a user. The method comprises the following steps of determining the idle time of each user in an acquired call list, and determining the call time of each user according to the determined idle time of each user; calling a robot customer service to initiate a voice call to each user according to the call time of each user; calling the robot customer service to perform interactive response with the user according to the response of the user to the voice call; and when it is determined that the content of the interaction response between the robot customer serviceand the user meets a set condition, establishing a voice connection between the user and a manual customer service distributed to the user.
Description
technical field [0001] The present invention relates to the field of computer technology, in particular to a voice call method, device and equipment, and a computer storage medium. Background technique [0002] At present, call center (Call center) service providers can generally provide customers with the service of realizing automatic outbound calls through voice robots. The current automated outbound call services generally include the following two types: [0003] The first category is to make batches of outbound calls through voice robots, and form a report according to the outbound call results and return it to the call center management personnel, who will arrange the second manual call allocation; [0004] The second category, based on the industry situation, establishes a dialing rhythm model, and according to the dialing rhythm model, simply divides the dialing time and dialing interval of each user in the call list, and then makes outbound calls according to the ...
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IPC IPC(8): H04M3/51H04M3/523
Inventor 周亦诚何烨
Owner TENCENT TECH (SHENZHEN) CO LTD