Intelligent question and answer method and device

A technology of intelligent question answering and syntactic analysis, which is applied to instruments, unstructured text data retrieval, computing, etc. It can solve the problems of complex question answering scenarios that cannot meet the semantic analysis, and achieve the goal of improving flexibility, good interactive experience, and satisfying business scenarios. Effect

Pending Publication Date: 2020-07-17
CHINA CONSTRUCTION BANK
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AI Technical Summary

Problems solved by technology

[0004] However, most of the intelligent question and answer of the device is in the form of one question and one answer, that is, one question matches one answer. This form cannot meet many complex question and answer scenarios that require semantic analysis.

Method used

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  • Intelligent question and answer method and device
  • Intelligent question and answer method and device
  • Intelligent question and answer method and device

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Embodiment Construction

[0058] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0059] The present invention provides an embodiment of an intelligent question answering method, see figure 1 , the intelligent question answering method specifically includes the following content:

[0060] S101: Perform extraction processing on the obtained question text to obtain entities in the question text and attributes corresponding ...

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Abstract

The invention provides an intelligent questioning and answering method and device. The method comprises the steps of performing extraction processing on an obtained questioning text to obtain an entity in the questioning text and an attribute corresponding to the entity; querying an attribute value of an attribute corresponding to the entity in a preset multi-tuple knowledge graph based on the entity and the attribute, wherein the attribute value of the attribute corresponding to the entity is determined to be a plurality of attribute parameters, and the attribute value of the attribute corresponding to the entity is determined based on one attribute parameter in the plurality of attribute parameters; and generating an answer text based on the attribute value of the attribute correspondingto the entity. According to the invention, the flexibility of questioning and answering can be improved, the business scene is better satisfied, and better interaction experience is brought to users.

Description

technical field [0001] The invention relates to the technical field of natural language processing, in particular to an intelligent question answering method and device. Background technique [0002] With the rapid development of computer information and Internet technology, services are gradually developing in the direction of networking, intelligence and personalization. Enterprises need to provide a large number of customer service personnel to meet customers' personalized consulting needs. The response system built with artificial intelligence technology based on natural language understanding can realize intelligent human-computer interaction with customers through online channels, greatly improving the work efficiency of customer service personnel and reducing duplication of customer service, effectively reducing the cost of manual customer service and improving service quality. [0003] At present, more and more devices will be implanted with intelligent question ans...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/36
CPCG06F16/3329G06F16/367
Inventor 蒲柯锐李昱王全礼张晨王斌
Owner CHINA CONSTRUCTION BANK
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