Bank human resource system and working method

Abstract

The invention provides a bank human resource system and a working method, and the system comprises: an identity authentication module which is used for receiving an identity recognition number and biological feature information of a user, recognizing the identity of the user, and determining the identity information of the user; a historical question and answer mode analysis module which is used for calling a historical question and answer record of the user according to the identity information of the user and analyzing the historical question and answer record of the user to obtain a question language combination mode of the user; an intention recognition module which is used for extracting questioning terms in questions input by the user according to the questioning term combination mode of the user and determining intention information required to be queried by the user; and a retrieval module which is used for querying in a bank knowledge base according to the intention information and feeding back a query result to the user. According to the system, the situation that a plurality of search pages need to be opened is avoided, the waiting time of a user during search is shortened, the user experience is improved, and the office efficiency of the user is also improved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a bank human resources system and working method. Background technique [0002] The existing bank human resources system can only search by manually entering query conditions through the webpage. When users use it, they need to open multiple search pages according to the hierarchical logic relationship every time to complete the search for the target content. This is not only for users The long waiting time makes the user experience poor and affects the user's office efficiency. Contents of the invention [0003] An embodiment of the present invention provides a bank human resources system, which is used to reduce the waiting time of users when searching and improve the efficiency of users' work. The system includes: [0004] The identity authentication module is used to receive the user's identification number and biometric information, identify the user's identity ac...

AI Technical Summary

Problems solved by technology

[0002] The existing bank human resources system can only search by manually entering query conditions through the webpage. When users use it, they need to open multiple search pages according to the hierarchical logic relationship every time to complete the search for the target content. This is not only for users The waiting time is long, which makes the user experience poor and affects the user's office efficiency

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