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Conference presence based music-on-hold suppression system and method

Inactive Publication Date: 2007-05-24
RPX CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

But, if the user is participating in a multi-party conference call that happens to be hosted by an external conference/collaboration bridge then this music-on-hold feature can be problematic.
However, this solution has several drawbacks which include: (1) the multi-party conference call is disrupted

Method used

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  • Conference presence based music-on-hold suppression system and method
  • Conference presence based music-on-hold suppression system and method
  • Conference presence based music-on-hold suppression system and method

Examples

Experimental program
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Example

DETAILED DESCRIPTION OF THE DRAWINGS

[0011] Referring to FIG. 1, there is illustrated a diagram which is used to help describe several different ways a PBX 100 (or network hosted device) can obtain information so it knows when to disable a music-on-hold feature for one of its users 106 when they happen to be participating in a multi-party conference call being hosted by an external conference / collaboration bridge 114a. Although the PBX 100 is used herein to describe the present invention, it should be appreciated that a network hosted device that has a music-on-hold feature like, for example, Centrex, IP-Centrex, a fixed line voice switch or a mobile voice switch . . . can implement the present invention.

[0012] The PBX 100 needs to obtain information that person 106 is participating with several other people 108 and 110 (only two shown) in a multi-party conference call (shown as voice legs 112) being hosted by the external conference / collaboration bridge 114a before it can disable ...

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PUM

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Abstract

A private branch exchange (PBX) (or network hosted device) is described herein that is capable of obtaining information (e.g., in-a-conference presence state) that indicates a user is participating in a multi-party conference call which is being hosted by an external conference/collaboration bridge and is further capable of disabling a music-on-hold feature on an extension associated with a device belonging to the user such that if the user places the device on-hold then no sound (e.g., music, radio) will be injected into the multi-party conference call.

Description

BACKGROUND OF THE INVENTION [0001] 1. Field of the Invention [0002] The present invention is related to a private branch exchange (PBX) (or network hosted device) which can automatically disable a music-on-hold feature for one of it's extensions that is attached to a device (e.g., phone) which belongs to a user when that user happens to be participating in a multi-party conference call being hosted by an external conference / collaboration bridge. This is desirable because if the user places their device on-hold then no music or other sound will be injected into the multi-party conference call. [0003] 2. Description of Related Art [0004] A PBX typically has a music-on-hold feature such that if a user places their phone on-hold then the other party hears music / radio / company information etc. . . . This is fine in most situations. But, if the user is participating in a multi-party conference call that happens to be hosted by an external conference / collaboration bridge then this music-on-...

Claims

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Application Information

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IPC IPC(8): H04H7/00H04M3/42H04H60/04
CPCH04M3/42059H04M3/42221H04M3/42365H04M3/428H04M3/56H04M2203/5027
Inventor JACHNER, JACK
Owner RPX CORP
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