Method and system for enterprise monitoring based on a component business model

Abstract

A method and system for enterprise monitoring maps monitor events to elements of a component business model of the enterprise and displays the mapped events using the component business model. Rules are used to determine whether events captured from a monitor source are monitor events. An enterprise monitor metamodel linking monitor artifacts and elements of a component business model is used to annotate monitor events with data from the component business model of the enterprise.

Description

[0001]This invention is related to commonly owned patent application Ser. No. 11 / 176,371 for “SYSTEM AND METHOD FOR ALIGNMENT OF AN ENTERPRISE TO A COMPONENT BUSINESS MODEL” which is incorporated by reference herein.BACKGROUND OF THE INVENTION[0002]1. Field of the Invention[0003]The present invention generally relates to component based business models and, more particularly, to techniques for monitoring the enterprise based on a component business model framework.[0004]2. Background Description[0005]Managers of very small businesses may be able to grasp their entire business situation from their own knowledge and operating experience. They are rather like bush pilots, able to fly by the seat of their pants. Larger enterprises do not have that luxury, and must develop alternative mechanisms for getting a clear picture of the condition of the business. The business itself is like a commercial airliner flying at night or in bad weather, requiring instruments to navigate. The monitorin...

AI Technical Summary

Benefits of technology

Provides a holistic view of the enterprise, facilitating better identification, analysis, and resolution of business problems by presenting monitoring information in a common context, supporting strategic objectives and IT performance validation.

Problems solved by technology

The monitoring systems of the business have been developed in response to this need, but there are a variety of such systems and they may be neither comprehensive nor coordinated.

Individual managers within the business may be more or less successful at developing suitable monitoring mechanisms within their own areas of responsibility.

The challenge, however, is to provide suitable monitoring for the enterprise as a whole.

Otherwise there is no way for the business operation team to fully understand the nature of issues that may arise.

For example, key performance indicators (KPI's) do not in themselves provide sufficient information to understand the business problem.

In another example, an exception reported by a business application may be caused by the catastrophic shutdown of a system due to an electrical failure.

To achieve these objectives it is not sufficient for the individual managers of the enterprise to see monitoring results within a business organization context.

Without this common business organization context the business operation team as a whole will not be able to fully understand the nature of business issues, and the members of the team will not be able to communicate effectively on how best to resolve these issues.

Single pieces of data, such as Key Performance Indicators (KPI's), exceptions, failure reports or other reported conditions of interest, do not in themselves provide sufficient information to understand the business problems that arise.

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