90 results about "Business goals" patented technology

Systems and methods are disclosed for an integrated process for optimizing operations at a contact center. In one embodiment, the method comprises: defining contact center business goals; planning at least one campaign to implement the goals; scheduling and deploying a workforce in accordance with the campaign to produce agent-customer interactions; measuring agent performance on the interactions to produce quality metrics; analyzing the metrics to produce a rating; combining quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

A system and method for creating and managing a business process integration solution comprises modeling a business strategy including elements representing business measurements and initiatives according to defined business goals and objectives of an entity; modeling business operations of the entity in terms of business process elements including process tasks, artifact flows and artifact repositories, and business commitment elements including incorporating key performance indicators; mapping elements of the strategy model with artifact and process elements of the operations model; and, measuring business performance and comparing performance measurements against the key performance indicators. The business strategy and operation model process elements may be continuously refined over a solution development lifecycle as a result of process measurements and comparing. A business level modeling language is further implemented for formally representing the business operations.

The present invention analyzes the impact of known or unknown events on the fulfillment of business goals. In light of a defined business strategy, a performance outcome related to the business goal is analyzed to determine the effect of an event on the business goal. For training evaluation, the actual impact of training given for particular skills on job and business performance is readily determined.

A software method for controlling the optimization of a planning model that uses historical sales data to predicts optimal prices and similar factors for meeting a number of business goals. Unlike previous systems that allow a user to model prices and other factors based on physical constraints, the present invention allows the optimization to occur against the background of one or more strategic objectives. Such objectives, such a price image, are not set by physical constraints but instead are imposed by the user with the notion that they will provide a strategic and ultimately an economic advantage. The system allows the analysis of the costs and benefits of such management imposed strategic objectives.

The present disclosure relates generally to an integrated machine learning platform. The machine learning platform can convert machine learning models with different schemas into machine learning models that share a common schema, organize the machine learning models into model groups based on certain criteria, and perform pre-deployment evaluation of the machine learning models. The machine learning models in a model group can be evaluated or used individually or as a group. The machine learning platform can be used to deploy a model group and a selector in a production environment, and the selector may learn to dynamically select the model(s) from the model group in the production environment in different contexts or for different input data, based on a score determined using certain scoring metrics, such as certain business goals.

A system and method for improving the performance of a viral marketing program develops a plurality of trials of a viral marketing program having a business objective with each trial having a plurality of attributes at least one of which differs from an attribute of the other of the plurality of trials, exposes a first plurality of users to a first trial and a second plurality of users to a second trial, collects data indicative of the users response to the trial to which they were exposed that is reflective of the likelihood of the trial obtaining the business objective, compares the data to identify a trial more likely to achieve the business objective than a non-identified trial and continues to utilize the identified trial in the viral marketing program while ceasing use of a non-identified trial.

The present invention provides a technique for the development of a software-based business solution using blueprint. A blueprint is a collection of artifacts that relate to an enterprise, and to the processes that an enterprise may perform. The blueprint may contain artifacts describing general business goals for a particular type of enterprise (e.g., a transportation company), as well as descriptions of processes typically performed by such an enterprise. The blueprint may be customized to fit a particular enterprise, and may be used as a basis to select and / or create software component, combine components into software applications, and deploy the applications on an infrastructure.

The present invention provides a technique for the development of a software-based business solution using blueprint. A blueprint is a collection of artifacts that relate to an enterprise, and to the processes that an enterprise may perform. The blueprint may contain artifacts describing general business goals for a particular type of enterprise (e.g., a transportation company), as well as descriptions of processes typically performed by such an enterprise. The descriptions may provide sufficient detail to enable traceability between elements of the blueprint in the event of changes. The blueprint may be customized to fit a particular enterprise, and may be used as a basis to select and / or create software component, combine components into software applications, and deploy the applications on an infrastructure.

A computer implemented method for an aviation system to manage, consistent with specified system business goals, the temporal assignment of airport gates for use by a plurality of aircraft which are to-be-serviced by specified ground resources, including ground personnel, equipment and supplies, so as to deliver and receive specified passengers, their baggage and cargo during a specified time period, based upon specified data pertaining to the aircraft, passengers and ground resources, includes the steps of: (a) collecting and storing the specified data, (b) processing the data to predict the trajectories of the aircraft, wherein these trajectories including the expected gate arrival time, required ground servicing period and projected departure time of each of the aircraft, (c) processing the data to predict the loads imposed on the ground resources and gates associated with the movement of the passengers, equipment and supplies in relation to the arrival and departure of the aircraft, (d) processing the data, trajectories and loads to identify the various possible ways to distribute the ground system resources and assign the gates so as to meet the time constraints of the predicted trajectories and loads, and (e) assigning to each of the plurality of aircraft a gate for use for a prescribed period, with these assignments being made in such a manner as to allow the aviation system to optimally meet its business goals.

A system and method for constructing a schedule that better achieves one or more business goals by generating a schedule optimized for at least one business goal comprising either a business objective or a business constraint. The present system and method, in addition to using information about the set of tasks, any information about constraints about the tasks, the available resources, the time to complete the tasks, all costs and any additional information in relation to the available resources, the present method, also uses information about the costs associated with the project, the sales revenues or fees earned by the project, customer satisfaction and alternative resources, in order to generate an optimized schedule meeting one or more defined business goals.

Cloud-aware industrial devices feed robust sets of data to a cloud-based data analyzer that executes as a service in a cloud platform. In addition to industrial data generated or collected by the industrial devices, the devices can provide device profile information to the cloud-based analyzer that identifies the device and relevant configuration information. The industrial devices can also provide customer data identifying an owner of the industrial devices, contact information for the owner, active service contracts, etc. The cloud-based data analyzer leverages this information to perform a variety of custom analytics on the data and generate reports or notifications catered to the particular industrial assets' optimal performance and business goals of the owner's industrial enterprise, as well as perform real-time decision making and control.

The present invention relates to methods, systems, and computer readable media comprising instructions for generating a media plan for distributing one or more advertisements comprising an advertisement campaign. The method of the present invention comprises retrieving one or more advertiser specified business objectives for the advertisement campaign and retrieving an advertiser specified budget, as well as an advertiser specified budget allowance for the advertisement campaign. One or more relative values are identified for one or more advertising metrics based upon the one or more advertiser specified business objectives for the advertisement campaign. A score is generated for each of the one or more advertisements comprising the advertisement campaign based upon the one or more relative values and the one or more advertisements comprising the advertisement campaign are sorted based upon the generated scores. One or more of the advertisements are thereafter selected for inclusion in a media plan for distributing the advertisements until the advertiser specified budget has been exhausted. One or more additional advertisements are thereafter selected for inclusion in the media plan for distributing the advertisements until the advertiser specified budget allowance is exceeded or until the advertiser specified business objectives have been obtained.

The present invention is directed to systems, articles, and computer-implemented methods for assessing effectiveness of communication content and optimizing content distribution to enhance business objectives. Embodiments of the present invention are directed to computer-implemented methods for a computer-implemented method, comprising conducting an experiment using experimental content to determine effectiveness of communication content and executing, while conducting the experiment, a machine learning routine (MLR) using MLR content to enhance an effectiveness metric.

Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

The present invention relates in general to in-store direction systems, and more specifically to a method and apparatus that determine the current physical location of a given shopper in the store using only visual or audio cues in the store; and then provide a path from the shopper's current location to an item the shopper is looking for, while taking into account commercial objectives of the store in addition to the convenience of the shopper. The apparatus as in this invention comprises just the shopper's mobile terminal and a backend system. This invention avoids the use of radio-frequency based location detectors within the store and hence avoids capital costs associated with those. The interaction between the mobile terminal and the shopper is carried out using one of a plurality of methods including application packets, SMS / MMS, or voice. Once the current location of the shopper and the location of the item to which the shopper wants to go to is determined, the path between the two is selected to include locations where items are being promoted or items that are related to the item the shopper is seeking are located. The path displayed on the mobile terminal is annotated with the location of such promoted and related items.

Gaming rewards are provided as an incentive for performing business goals. A business goal can be comprised of one or more tasks and a threshold for each task. When one or more participants perform tasks which satisfies the corresponding thresholds, a corresponding gaming reward is awarded to the participants. A business goal may require a single participant to satisfy a single task threshold, multiple participants to satisfy a threshold for one or more tasks, or a single participant to satisfy one or more thresholds for several tasks.

A system and method for tangibly evaluating the impact that proposed daily or long term actions would have on an entity's strategic objectives, or other business goals, prior to implementing those proposed actions is provided by forecasting the probable results of those proposed actions and comparing them to the forecasted results of the existing planned actions. The invention also includes a provision to evaluate the impact of any proposed changes in terms of the changes' offsetting tradeoff impacts. The invention also includes the provision to limit the ability of different users of the system to over-ride the recommended actions based upon the individual user's authority level, based upon the expected results of the proposed actions and / or based upon the tradeoff results on the tradeoff threshold limits. In addition, all of the results and / or limits can be setup as a set of ranges to work within as opposed to just target values.

An IT measurement system is aligned with the IT organization's business goals by examining the IT organization's current state-of-affairs with respect to measurement and analyzing how it maps to a proposed measurement model. To ensure the viability of the proposed measurement model, the IT organization and measurement processes it employs are structured to naturally support the collection, analysis, reporting, and use of the measurements in the proposed model. The measurement model and associated techniques work from a top-down approach, starting with the goals of the organization, identifying appropriate behaviors and finally associating measures that will empirically demonstrate achievement of the behaviors. In addition, algorithms for prioritization are executed to ensure that the best fitting measures are selected in the final measurement model.

Gaming rewards are provided as an incentive for performing business goals. A business goal can be comprised of one or more tasks and a threshold for each task. When one or more participants perform tasks which satisfies the corresponding thresholds, a corresponding gaming reward is awarded to the participants. A business goal may require a single participant to satisfy a single task threshold, multiple participants to satisfy a threshold for one or more tasks, or a single participant to satisfy one or more thresholds for several tasks.

A commercial search engine for searchmercials. The system manages and searches advertising media video and audio files and associating the media with one or more calls to action. The system contains Metadata utilized for various queries including search, channels of distribution and account information. The system uses a manually data entry interface or a custom retrieval system to selectively update media files and Metadata from Meta tags or feeds on a scheduled basis automatically without having to manually update this data in the system. The system spiders these custom Meta tags or feeds for new Metadata on a scheduled basis to automate the submission and programming of the searchmercials content over the search engine. The system provides videos tailored for search in the results list in order to better inform users as to the contents of a link URL. The system can also provide users with other call to action options such as click to call, literature, order forms, etc. The system can schedule searchmercials to target users by time of day, location, device, and other parameters to offer a call to action to different audiences.

Conventionally, there is a technique to conduct a cause analysis in which a single evaluation axis, such as a performance time, is used to configure a problem point network. However, in particular, in a system to visualize a management problem in which problems are intricately-intertwined with one another, information on multiple evaluation axes, collected from a business system, are utilized, and units are different for respective evaluation axes. Therefore, it is difficult to simply specify a cause of problem occurrence. In view of this situation, an object of the present invention is to extract and present factor which has a significant influence on the problem occurrence. The present invention is directed to an apparatus which stores causal relation information specifying the causal relation and the relation level between the indexes, business goal achievement level information, and an influence level of the causal relation, calculates the influence level by using the business goal achievement level information and the relation level of the causal relation, specifies as the causal index the index having a large influence, and generates screen information for displaying a graph and / or table relating to the causal index.

The invention generally describes learning solutions and related methods for managing the learning and training needs of an organization in a manner that is responsive to dynamic business timelines, goals and strategic objectives. Business goals are determined through examination of existing business data sources, so as to tailor learning solutions to business impacts. Accurate computations of return on training investment are provided to allow accurate assessment of the effectiveness of training programs. Also disclosed are networks of learning platforms that together implement the learning solution by providing electronic tools and information sharing capabilities needed by a learning solution services provider to efficiently implement and manage learning efforts according to the business desires of a complex learner organization, while receiving organization performance data in order to compute and report performance measurements.

An educational product evaluation apparatus and method stores business goal rule data and analyzes an educational product based on the stored business goal rule data to determine how an educational product of interest, or a group of educational products of interest, conforms to the business goal rule data and hence strategic objectives of a business organization or other suitable entity. In one embodiment, analysis of the educational product includes generating one or more educational product alignment values for the educational product wherein the educational product alignment value is based on the educational product evaluation category values received, for example, from a learning management system or other source, and based on the stored business goal rule data. An educational product summary, such as a displayed form or printed form or other suitable representation, visually shows an overall business alignment value for each educational product under consideration.

Techniques are provided for creating and / or customizing protocols for use in applications such as on-demand business collaboration. For example, in a first aspect of the invention, a technique for use in creating and / or customizing a business collaboration protocol comprises the following steps / operations. One or more new data entities to be associated with the business collaboration protocol are added. One or more new messages usable to communicate between a plurality of data entities, including at least a portion of the one or more new data entities, are added. One or more collaboration primitives comprising a set of messages, including at least a portion of the one or more new messages, are created. One or more business constructs comprising a set of collaboration primitives, including at least a portion of the one or more created collaboration primitives, usable for attempting to substantially achieve a business goal, are created.

A method and system for providing traceability management to align IT solution artifacts with business goals in a service oriented architecture environment. A pattern matching framework is provided for generating patterns and transformation enablers for architectural artifacts based on specific business requirements. Patterns that are applicable to a selected set of artifacts or model are provided to an architect, who may then select a particular subset of the patterns to apply to the set of artifacts or model in the SOA solution design to speed up and simplify the design process. Providing applicable or candidate patterns for selection to the architect in the views reduces the possible ambiguity in architectural artifact-pattern matching and selection. These solution patterns may be used as a guide when configuring and linking architectural artifacts and models.

Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

A solution for managing a business engagement between a provider and a client is provided. The business engagement includes one or more business solutions for which a client risk preference level is obtained. One of a plurality of engagement types is also obtained for the business solution(s) based on a business goal for the business solution(s). A pricing model for each business solution is then selected based on the engagement type and the client risk preference level. Further, the pricing model can be selected based on additional factors, such as a provider risk preference level, a business value for the business solution, and / or the like. The pricing model can comprise a risk / gain sharing pricing model having a fixed price and / or variable price pricing structure. Performance data for the business solution can be obtained and used as feedback for future business engagements and / or to implement the risk / gain sharing pricing model.

A computer-implemented system and method for evaluating customer activity. Data about the customer activity is received and is used to generate actual data values associated with preselected business metrics. One or more business metric score cards may be generated to assess how the business metrics are performing as well as what business metrics can be changed to better meet business goals.

A method for identifying companies with specific business objectives that includes using existing sources of company firmographic data to identify a broad set of companies and associated websites, crawling the websites associated with the identified companies and indexing web site content for each of the identified companies with the specific business objective to realize indexed web content. The method further includes joining the company firmographic data with the indexed web content using a business objective common identifier to generate a store of joined structured firmographic data and indexed web content and presenting a display image representation of the store of joined structured firmographic data and indexed web content for user review. The display image further receives user input to score each of said companies identified therein, and using a search interface, querying the store of scored, joined structured firmographic data and indexed web content. The method further includes augmenting the search interface, or search results from a query, with predictive, machine-leaning processes that allow rapid identification of companies possibly missed in the query.

A method for corporate litigation risk management for managing claims and legal actions including: forming a team including a managing attorney, a business owner, and an outside counsel for managing the claim or legal action, where the team forming step occurs within three days of notice of the claim or legal action; preserving documents, witnesses, and recollections related to the claim, where the preserving step occurs within ten days of notice of the claim or legal action, and where attorney-client privilege is established for all communications during the preserving step; evaluating the claim with a litigation risk analysis, where the evaluating step occurs within 90 days of notice of the claim or legal action and takes into account substantially all factors affecting the outcome of the claim; determining objectives for defending litigation of the claim, where the determining objectives step occurs within 90 days of notice of the claim or legal action and where the objectives are aligned with business goals and sufficiently well-defined to be measured; developing a litigation plan and budget for defending litigation of the claim, where the developing step occurs within 90 days of notice of the claim or legal action and where the litigation plan and budget are consistent with determined objectives; defending the claim consistent with the determined objectives and the plan and budget; and upon resolution of a specific claim, recording all learnings from application of this method to the specific claim to form a database accessible by future teams.