System and method of ongoing evaluation reporting and analysis
a technology of ongoing evaluation and reporting, applied in the field of product development, can solve the problems of affecting the product quality of customers, so as to achieve accurate understanding of customers' needs, accelerate product improvement, and ensure product quality. the effect of continuous improvemen
Inactive Publication Date: 2015-10-22
THERAPEUTICSMD INC
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Benefits of technology
The system described in this patent helps gather data on the quality and performance of products through measures like Six Sigma. This helps ensure that products are developed based on factual data and not just assumptions. The system also provides continuous customer feedback and analysis of that data to improve the customer experience. Additionally, it allows product suppliers to quickly personalize products, reduce cycle time for product development, and address customer problems quickly. Overall, the system helps improve the quality and capability of products and make them more satisfactory to customers.
Problems solved by technology
Much of the research and development in the industry is currently done on an infrequent basis with limited customer feedback.
This leads to lower quality products and substantial lag time in reacting to customers ever changing needs.
Most companies doing traditional, episodic, and limited customer surveys take years to release new products and enhance existing products and services.
This type of traditional market research and development results in: (1) limited success in discovering any gaps in the product portfolio, (2) considerable lag time in discovering product inconsistencies and quality issues, (3) prolonged development cycles, (4) poor customer satisfaction and retention, and (5) increased development cost, and therefore, increased cost to the customer.
However, because reporting is entirely voluntary, adverse event reporting systems typically detect only a small proportion of the events that occur.
Method used
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[0043]FIG. 1 schematically depicts a survey production, analysis and messaging system 100 configured for the obtainment and analysis of feedback from healthcare providers and patients. The system 100 can include a host server 110 configured for communicative coupling with an administrator 120 over a computer communications network 130 to different computing devices for different users of the system. The administrator 120 may be coupled to the host server directly or over a computer communications network 130. Similarly, the other users such as suppliers 140, healthcare providers 150 and patients 160 may be coupled to the host server 110 directly or over a computer communications network 130. The host server 110 may support the operation of the system 100; however, other means for supporting the operation of a system over a computer communications network are known in the art.
[0044]FIG. 2 provides a general flow chart of the data flow for information in the system 200. As shown the p...
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A research and development system that gathers feedback from patients and healthcare providers with respect to the their experience with various aspects of a supplier's products in order to tabulate, consolidate, compare and analyze the data received rapidly and efficiently, and which can be used on successive iterations to determine future products and services.
Description
CROSS-REFERENCES TO RELATED APPLICATIONS[0001]This application claims priority to and is a continuation of U.S. Ser. No. 14 / 045,727, entitled “System and Method of Ongoing Evaluation reporting and Analysis,” filed on Oct. 3, 2013, which is a continuation of U.S. Ser. No. 12 / 561,515, entitled “System and Method of Ongoing Evaluation reporting and Analysis,” filed on Sep. 17, 2009 and issued on Nov. 5, 2013 as U.S. Pat. No. 8,577,716, the entire disclosures of which are incorporated herein by reference for any purpose.FIELD OF THE INVENTION[0002]The present invention relates to product development. It applies particularly to the analysis of feedback from customers, patients and healthcare providers to product suppliers, and will be described with particular reference thereto.BACKGROUND OF THE INVENTION[0003]Much of the research and development in the industry is currently done on an infrequent basis with limited customer feedback. Surveys are periodically sent out to a limited pool of...
Claims
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IPC IPC(8): G06Q30/02G16H10/20
CPCG06Q50/22G06Q30/0203G06Q30/02G16H10/20
Inventor BERNICK, BRIAN A.FINIZIO, ROBERT G.MILLIGAN, JOHN
Owner THERAPEUTICSMD INC